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February 16, 2022 NHTSA CAMPAIGN NUMBER: 22V090000
Snap Ring on Front Strut Damper May Fail
A sudden drop in ride height while driving can cause a loss of vehicle control. In addition, brake line damage can result in a loss of brake function. Either of these scenarios increases the risk of a crash.
NHTSA Campaign Number: 22V090
Manufacturer Lucid Motors, Inc.
Components SUSPENSION
Potential Number of Units Affected 203
Summary
Lucid Motors, Inc. (Lucid Motors) is recalling certain 2022 Air vehicles. The snap ring below the front strut damper may fail, resulting in a sudden drop in ride height or front brake line damage.
Remedy
Lucid Studios or satellite service centers will inspect and replace the front strut dampers, as necessary, free of charge. Owner notification letters were mailed on February 24, 2022. Owners may contact Lucid Motors customer service at 1-888-995-8243. Lucid Motors number for this recall is N01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Technical Instructions
Lucid Safety Recall Campaign N01
Front Suspension Damper Inspection
Parts
The following parts are required to complete the removal and replacement of the suspension damper assembly per side.
Please order parts for both sides.
Part No. | Description | Qty (per side) |
P00-F14JDG-02 | T30 Screw Wheel Speed Sensor Bracket | 1 |
P00-F330DD-00 | 20mm Lock Nut Out Tie Rod | 1 |
P00-FA7S0P-00 | Zip Tie Damper Spring Hose | 1 |
P00-F29DCE-00 | 21mm Screw Control Arm | 1 |
P00-F336DD-00 | 24mm Lock Nut Control Arm | 1 |
P00-F643CZ-00 | Lock Washer Upper Aft and Fore Link | 2 |
P00-F296CE-02 | 13mm Screw Aft Link | 1 |
P00-F296CE-02 | 13mm Screw Fore Link | 1 |
P00-F279CE-01 | 10mm Screw Top Damper Spring | 3 |
P11-SDFSR1-02 | Front Right Damper Spring Assembly* | 1 |
Technical Instructions
Safety Recall Campaign N01 – Front Suspension Damper Inspection
1. Raise vehicle on a 2-post lift or using a suitable jack and jack stands
Refer to Service Manual
2. Remove both front wheels
Refer to Service Manual
3. Inspect Suspension Damper Spring Seat
Perform a visual and touch inspection of the entire circumference of the front suspension damper spring seat for correct installation. The snap ring should not be exposed and you should not be able to feel any snap ring gap.
RED is NOK (NOT OK) Condition
NOTE: An incorrectly installed spring seat will have the snap ring exposed approximately 2mm below spring seat shown in RED
GREEN is OK Condition
NOTE: A correctly installed spring seat will have the snap ring relatively flush with the spring seat (as shown in GREEN)
Refer to Service Manual
Front Damper Spring Assy-LH/RH Remove and Replace
4. Replace Suspension Damper if NOK Condition
#WARNING: Inspect service part suspension damper assembly prior installation
5. Inspect installation of jounce hose bracket
6. Inspect routing of brake jounce hose, ensure no kinks/twists, and ensure all grommets are seated
7. Inspect two (2) damper adaptive solenoid electrical connection and routing of harness
8. Inspect brake wear sensor located on the LF inner brake pad for proper connection
9. Inspect for proper routing and electrical connection of both front wheel speed sensors
10. Correct issues if identified
DRAFT EMAIL TEXT
SUBJECT: IMPORTANT SAFETY RECALL, 2022 Lucid Air Owner Notification
Dear [Customer Full Name],
The attached notification letter is being shared in accordance with the National Traffic and Motor Vehicle Safety Act. We’ve determined that a defect relating to safety exists in certain 2022 Lucid Air vehicles.
Specifically, front strut dampers installed on certain Lucid Airs may have been manufactured by the supplier with the snap ring, located directly below the coil spring seat, installed in the wrong orientation. This condition may result in a sudden loss of ground clearance, vehicle vibration, and front brake line damage, increasing the risk of a crash.
Please reach out to a Lucid Service Center or contact Lucid Customer Care at 888-99-LUCID or customercare@lucidmotors.comto schedule time to have your Lucid Air inspected as soon as possible. We apologize for this inconvenience and assure you that any inspection and remedy (if necessary) will be performed at NO CHARGE to you. A member of the Lucid team will explain your options for scheduling an appointment at a Lucid Service Center, scheduling the Mobile Service Team visit to your location, or having a Lucid Valet Service transport your Lucid Air for you.
Sincerely,
Lucid USA Inc.
Chronology :
On Jan. 6, 2022, Supplier notified Lucid that a failure of Supplier’s vision system allowed for incorrect installation of spring seats on front damper assemblies. On Jan. 7, Lucid began a containment protocol to quarantine potentially affected parts. By Jan. 10, Lucid quarantined all parts and began inspecting all quarantined and already installed parts.
On Jan. 13, this matter was raised as a safety concern to Lucid’s Product Safety Working Group (PSWG). The PSWG reviewed Supplier’s fatigue testing of incorrectly installed parts, which showed such parts could fail at between 4% and 44% of design life. Lucid began analysis of the impact of a failure on vehicle controllability, the likelihood of a spring seat contacting the vehicle’s braided brake lines, and the impact thereof.
On Feb. 2, Supplier communicated to Lucid that, “The durability life … can happen at extremely low cycle counts. … The Bilstein recommendation based on the information we have is that this condition needs to be assessed on vehicles.”
On Feb. 3, the Lucid PSWG met to consider Supplier’s recommendation and additional analysis by Lucid engineers. Analysis of vehicle controllability impacts indicated that the front corner experiencing a failure would drop downwards and the diagonally opposite corner would experience reduced loading, resulting in degraded steering and braking performance. Analysis of the failure on braided brake lines was ongoing. It was unknown whether the damper would contact the brake lines and if it did, whether the brake lines would be damaged. Assuming the braided brake lines were damaged and a leak occurred, over time, worst case loss of braking authority would be a reduction of 50%.
On Feb. 7, the PSWG briefed Lucid’s Product Safety Executive Council (PSEC) on the issue. On Feb. 9, the PSEC concluded that, out of an abundance of caution, Lucid would conduct a recall of affected vehicles.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
LUCID | AIR | 2022 |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-22V090-4360.PDF 217.453KB
Recall 573 Report – 2/21/2022
RCLRPT-22V090-6449.PDF 218.438KB
Recall Acknowledgement
RCAK-22V090-3995.pdf 709.287KB
Remedy Instructions and TSB
RCRIT-22V090-9746.pdf 824.388KB
Email: IMPORTANT SAFETY RECALL, 2022 Lucid Air Owner Notification
RMISC-22V090-8089.pdf 389.093KB
Owner Notification Letter(Part 577)
RCONL-22V090-1123.pdf 152.985KB
Recall 573 Report-Amendment 2 – 04/15/2022
RCLRPT-22V090-5480.PDF 218.003KB
Recall 573 Report-Amendment 3 – 06/02/2022
RCLRPT-22V090-4037.PDF 219.313KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V090-1265.PDF 211.133KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V090-3376.PDF 211.229KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V090-8980.PDF 211.316KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V090-9072.PDF 211.426KB
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For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V090&docType=RCL
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SEOCONTENT-START
CLASS A – FOR INTERNAL USE ONLY 1 Technical Instructions Lucid Safety Recall Campaign N01 Front Suspension Damper Inspection CLASS A – FOR INTERNAL USE ONLY 2 Technical Instructions Lucid Safety Recall Campaign N01 – Front Suspension Damper Inspection Process Overview CLASS A – FOR INTERNAL USE ONLY 3 Warranty Claim Procedure To help ensure that all vehicle repairs are claimed correctly, please reference the following when creating work orders for this campaign: Job Code N01 – Front Damper Inspection Pay Type Campaign Defect Code Campaign Casual PN P11-SDFSR1-01/02 & P11-SDFSL1-01/02 Please use one (1) of the following Labor Operation Codes that reflects the procedure performed on the vehicle. Procedure 1 Front Damper Inspection LF and RF Labor Operation Code Description Flat Rate Time 96.100001 N01-Front Damper Inspection 0.3 Procedure 2 Front Damper Inspection LF and RF / Replace 1 Damper Labor Operation Code Description Flat Rate Time 96.100002 N01-Front Damper Inspection Replace 1 Damper 1.4 Procedure 3 Front Damper Inspection LF and RF / Replace 2 Damper Labor Operation Code Description Flat Rate Time 96.100004 N01-Front Damper Inspection Replace Both Damper 2.3 NOTE: Flat Rate Time is subject to change For all affected vehicles, click on the VIN recall record (under the Related section on the Asset) and insert your work order number in the Work Order field to automatically populate the required job code(s). Once repair is finished, change the status on the VIN Recall to ‘Closed’. Parts The following parts are required to complete the removal and replacement of the suspension damper assembly per side. Please order parts for both sides. Part No. Description Qty (per side) P00-F14JDG-02 T30 Screw Wheel Speed Sensor Bracket 1 P00-F330DD-00 20mm Lock Nut Out Tie Rod 1 P00-FA7S0P-00 Zip Tie Damper Spring Hose 1 P00-F29DCE-00 21mm Screw Control Arm 1 P00-F336DD-00 24mm Lock Nut Control Arm 1 P00-F643CZ-00 Lock Washer Upper Aft and Fore Link 2 P00-F296CE-02 13mm Screw Aft Link 1 P00-F296CE-02 13mm Screw Fore Link 1 P00-F279CE-01 10mm Screw Top Damper Spring 3 P11-SDFSR1-02 Front Right Damper Spring Assembly* 1 P11-SDFSL1-02 Front Left Damper Spring Assembly* 1 *One (1) Front Damper Spring Assembly per side CLASS A – FOR INTERNAL USE ONLY 4 Technical Instructions Safety Recall Campaign N01 – Front Suspension Damper Inspection 1. Raise vehicle on a 2-post lift or using a suitable jack and jack stands Refer to Service Manual 2. Remove both front wheels Refer to Service Manual 3. Inspect Suspension Damper Spring Seat Perform a visual and touch inspection of the entire circumference of the front suspension damper spring seat for correct installation. The snap ring should not be exposed and you should not be able to feel any snap ring gap. RED is NOK (NOT OK) Condition NOTE: An incorrectly installed spring seat will have the snap ring exposed approximately 2mm below spring seat shown in RED GREEN is OK Condition NOTE: A correctly installed spring seat will have the snap ring relatively flush with the spring seat (as shown in GREEN) 4. Replace Suspension Damper if NOK Condition #WARNING: Inspect service part suspension damper assembly prior installation Refer to Service Manual Front Damper Spring Assy-LH/RH Remove and Replace 2mm CLASS A – FOR INTERNAL USE ONLY 5 5. Inspect installation of jounce hose bracket 6. Inspect routing of brake jounce hose, ensure no kinks/twists, and ensure all grommets are seated 7. Inspect two (2) damper adaptive solenoid electrical connection and routing of harness 8. Inspect brake wear sensor located on the LF inner brake pad for proper connection 9. Inspect for proper routing and electrical connection of both front wheel speed sensors 10. Correct issues if identified
**************************************************************************************************************
IMPORTANT SAFETY RECALL This notice applies to your vehicle, 50EA1D#A#NA00#### Campaign – N01 NHTSA RECALL NUMBER – 22V090 Dear [Customer Full Name], This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lucid has determined that a defect, which relates to motor vehicle safety, exists in certain 2022 Lucid Air vehicles. What is the condition? Front strut dampers installed on certain 2022MY Lucid Air vehicles may have been manufactured by the supplier with the snap ring, located directly below the coil spring seat, installed in the wrong orientation. This condition may result in sudden loss of ground clearance, vehicle vibration and front brake line damage, increasing the risk of a crash. A snap ring failure could occur without warning to the driver. If the failure causes damage to the electrical connections to the damper, the driver would receive a warning message stating “Suspension Control Fault. Contact Service Center.” If the failure results in a brake hose leak and the brake fluid level falls below 81.9% of the minimum recommended brake fluid volume, the driver would receive a warning message stating “Brake Fluid Level Low. Refill Required, Contact Service Center,” with an accompanying audible warning. What actions will Lucid take? Lucid Studios and Service Centers will complete an inspection of both Front Strut Dampers, and IF NECESSARY, replace any affected Front Strut Dampers at NO CHARGE to the customer. The inspection will take approximately one hour. If it is necessary to replace one or both front strut dampers, it could take up to four hours to complete the work. Please note that the vehicle may need to be at a Lucid Service center for more than four hours, depending on capacity at a given time. Lucid Customer Care will work with customers to arrange for a loaner vehicle or alternate transportation needed by the customer. What are your next steps? Please contact your authorized Lucid Service Center or Lucid Customer Care to schedule your appointment to have the remedy performed as soon as possible. The safety recall remedy will be performed at NO CHARGE to you. If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. What if you no longer own the vehicle? If you no longer own your vehicle, or would like to update your vehicle ownership or contact information, you may do so by contacting Lucid Customer Care at 888.99-LUCID. What if you still have questions? Lucid Customer Care is available 24/7 to answer your questions. Lucid Customer Care Lucid Customer Care Team 1-888-99-LUCID Mobile CustomerCare@Lucidmotors.com 7373 Gateway Blvd (1-888-995-8243) Application Newark, CA 94560 If you believe Lucid has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 You may also call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safecar.gov. We apologize for any inconvenience this may have caused and appreciate your patience and continued support. Sincerely, Lucid USA Inc. 7373 Gateway Boulevard, Newark, CA 94560 USA / LUCIDMOTORS.COM RETIRO DE SEGURIDAD IMPORTANTE Este aviso de aplica a su vehículo, 50EA1D#A#NA00#### Campaña – N01 NÚMERO DE RETIRO DE SEGURIDAD NHTSA – 22V090 Estimado(a) [Customer Full Name], Esta notificación se le envía de acuerdo con los requisitos establecidos en el Acta de Tráfico Nacional y de Seguridad de Vehículos Motorizados. Lucid ha determinado que existe un defecto, relacionado con la seguridad de los vehículos de motor, en ciertos vehículos Lucid Air 2022. ¿Cuál es el condicion? Los amortiguadores delanteros instalados en ciertos vehículos Lucid Air año modelo 2022 pueden haber sido fabricados por el proveedor con el anillo de retención, ubicado directamente debajo del asiento del resorte helicoidal, instalado en una orientación equivocada. Esta condición puede tener como resultado una pérdida subita en la destancia al suelo, vibración del vehículo y daño a las lineas de los frenos delanteros, aumentando el riesgo de un choque. La falla en el anillo de retención podría ocurrir sin advertencia previa al conductor. Si la falla ocasiona daños a las conexiones eléctricas en el amortiguador, el conductor recibiría un mensaje de advertencia declarando: “Falla de control de suspensión. Comuníquese con el Centro de Service Lucid”. Si la falla tiene como resultado una fuga lineas de los frenos y el nivel del fluido cae por debajo de 81.9% del volumen mínimo recomendado del fluido de los frenos, el conductor recibiría un mensaje de advertencia declarando: “Bajo nivel del fluido de los frenos. Se requiere llenar a nivel. Comuníquese con el Centro de Servicio”, con una advertencia de sonido anexa. ¿Qué medidas tomará Lucid? Los Estudios y Centros de Servicio de Lucid realizarán una inspección de los dos amortiguadores delanteros y, DE SER NECESARIO, reemplazarán los amortiguadores delanteros afectados SIN CARGO para el cliente. La inspección tomará aproximadamente una hora. Si es necesario reemplazar uno o ambos amortiguadores delanteros, podría tomar hasta cuatro horas para completar el trabajo. Por favor tome en cuenta que el vehículo puede que necesite permanecer en un Centro de Servicio Lucid (“Lucid Service Center”) por más de cuatro horas, dependiendo de la capacidad en el momento dado. El departamento de Atención al Cliente Lucid (Lucid Customer Care) trabajará con los clientes para hacer los arreglos adecuados para el préstamo de un vehículo u otro transporte alternativo necesario para el cliente. ¿Cuáles son sus siguientes pasos? Sea tan amable de comunicarse con su Centro de Servicio Lucid autorizado o con Atención al Cliente de Lucid, para programar su cita para solucionar la condicion tan pronto como sea posible. La solución para el retiro de seguridad se realizará SIN CARGO para usted. Si usted arrienda el vehículo, la ley federal exige que todo arrendador de vehículos que reciba este aviso del retiro de seguridad debe enviar una copia de este aviso al arrendatario en menos de diez días. ¿Qué sucede si ya no es el propietario del vehículo? Si ya no es el propietario de su vehículo o si quisiera actualizar la propiedad de su vehículo o la información de contacto, lo puede hacer comunicándose con el departamento de Atención al Cliente Lucid (Lucid Customer Care) al 888.99-LUCID. ¿Qué pasa si todavía tiene preguntas? El departamento de Atención al Cliente de Lucid está disponible 24/7 para responder sus preguntas. Atención al Cliente de Lucid Aplicación Equipo de Atención 1-888-99-LUCID Mobil CustomerCare@Lucidmotors.com al Cliente (1-888-995-8243) Lucid 7373 Gateway Blvd Newark, CA 94560 Si usted cree que Lucid ha incumplido o no es capaz de solucionar el defecto sin cargo o en un plazo de tiempo razonable, puede enviar una queja a: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue S.E., Washington, D.C. 20590 También puede llamar, sin cargo, a la línea directa de seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar http://www.safecar.gov. Lamentamos los inconvenientes que esto haya causado y agradecemos su paciencia y continuo apoyo. Atentamente, Lucid USA Inc. 7373 Gateway Boulevard, Newark, CA 94560 USA / LUCIDMOTORS.COM
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid Motors, Inc. Submission Date : FEB 21, 2022 NHTSA Recall No. : 22V-090 Manufacturer Recall No. : N01 Manufacturer Information : Manufacturer Name : Lucid Motors, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 1-510-648-3553 Population : Number of potentially involved : 203 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Motors, Inc. Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Lucid was initially notified by its supplier, Thyssenkrupp Bilstein (“Bilstein” or “Supplier”) of suspect parts, the front damper assemblies. The Supplier certified that as of January 10, 2022, only conforming parts were supplied to Lucid. Lucid implemented a production countermeasure that included quarantining all incoming parts from the supplier for inspection, inspecting all parts installed on vehicles, and replacing any affected parts. Based on this information, Lucid determined that suspect parts were installed on 188 vehicles built and delivered to customers during the period from October 22, 2021, to January 9, 2022. Lucid inspected and verified parts were conforming on all other vehicles produced during this period. On February 16, Supplier notified Lucid that due to a software failure in its new visual inspection system, and contrary to its previous certification, Supplier may have continued to ship suspect parts to Lucid until January 27, 2022. Supplier provided an expanded list of suspect parts serial numbers. From these serial numbers, Lucid identified 15 additional vehicles delivered to customers with suspect parts, manufactured through February 12, 2022. This brings the total vehicles subject to recall to 203. Supplier is implementing additional manufacturing inspections to inspect all damper assemblies at production and before shipment, and labeling all conforming parts as such. Lucid is inspecting all damper assemblies at its logistics warehouse, at its manufacturing plant, and installed in vehicles. As of February 20, Lucid has also implemented additional inspections at its logistics warehouse and manufacturing plant to prevent acceptance or installation of any suspect parts from Supplier in the future. Vehicles produced after this date range are not affected as they were produced after the production countermeasure was implemented. Production Dates : OCT 22, 2021 – FEB 12, 2022 VIN Range 1 : Begin : 50EA1DCA6NA001017 End : 50EA1DAA4NA003397 ✔ Not sequential Part 573 Safety Recall Report 22V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The snap ring below the front damper lower spring seat may have been installed incorrectly by the Supplier which may result in snap ring failure, causing sudden loss of ride height, damping force, and possible damage to the front brake line hoses. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Possible loss of vehicle control and possible diminished braking authority, leading to increased likelihood of an accident. Description of the Cause : The cause was an incorrect build and inspection during the Supplier’s manufacturing process. The Supplier reported that it may have installed some spring seat snap rings upside down, which may result in the snap ring failing and loss of spring seat retention. Identification of Any Warning that can Occur : The driver would not receive a warning prior to a front damper snap ring failure. If the failure caused damage to the electrical connections to the damper solenoids, the driver would receive a warning message stating “Suspension Control Fault. Contact Service Center.” If the failure resulted in a brake hose leak, the driver would not receive any immediate warning. If the brake fluid level fell below 81.9% of the minimum recommended reservoir brake fluid volume, the driver would receive a warning message stating “Brake Fluid Level Low. Refill Required, Contact Service Center,” with an accompanying audible warning. Involved Components : Component Name 1 : Thyssenkrupp Bilstein Component Description : Front Left Damper Spring Assembly Component Part Number : P11-SDFSL1-01/-02 Component Name 2 : Thyssenkrupp Bilstein Component Description : Front Right Damper Spring Assembly Component Part Number : P11-SDFSR1-01/-02 Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 22V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : Thyssenkrupp Bilstein of America Address : 8685 Bilstein Boulevard Hamilton Ohio 45015 Country : United States Chronology : On Jan. 6, 2022, Supplier notified Lucid that a failure of Supplier’s vision system allowed for incorrect installation of spring seats on front damper assemblies. On Jan. 7, Lucid began a containment protocol to quarantine potentially affected parts. By Jan. 10, Lucid quarantined all parts and began inspecting all quarantined and already installed parts. On Jan. 13, this matter was raised as a safety concern to Lucid’s Product Safety Working Group (PSWG). The PSWG reviewed Supplier’s fatigue testing of incorrectly installed parts, which showed such parts could fail at between 4% and 44% of design life. Lucid began analysis of the impact of a failure on vehicle controllability, the likelihood of a spring seat contacting the vehicle’s braided brake lines, and the impact thereof. On Feb. 2, Supplier communicated to Lucid that, “The durability life … can happen at extremely low cycle counts. … The Bilstein recommendation based on the information we have is that this condition needs to be assessed on vehicles.” On Feb. 3, the Lucid PSWG met to consider Supplier’s recommendation and additional analysis by Lucid engineers. Analysis of vehicle controllability impacts indicated that the front corner experiencing a failure would drop downwards and the diagonally opposite corner would experience reduced loading, resulting in degraded steering and braking performance. Analysis of the failure on braided brake lines was ongoing. It was unknown whether the damper would contact the brake lines and if it did, whether the brake lines would be damaged. Assuming the braided brake lines were damaged and a leak occurred, over time, worst case loss of braking authority would be a reduction of 50%. On Feb. 7, the PSWG briefed Lucid’s Product Safety Executive Council (PSEC) on the issue. On Feb. 9, the PSEC concluded that, out of an abundance of caution, Lucid would conduct a recall of affected vehicles. Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to bring their vehicles to Lucid studios or Lucid satellite service centers for inspection and replacement, if necessary, of front strut dampers AT NO COST to the customer. Technicians will perform a visible inspection of the left and right front damper assemblies for proper snap ring installation. If technicians identify an incorrect snap ring orientation on either damper assembly, Lucid will replace the affected damper assembly AT NO COST to the customer. How Remedy Component Differs The Supplier initially replaced the detection system in its assembly process and certified to Lucid that all subsequent front damper assemblies Part 573 Safety Recall Report 22V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : were being produced with the snap ring installed in the correct orientation. Supplier is correcting the detection system software error, implementing parts inspections at manufacture and shipment, and labeling all conforming parts for easy verification. Identify How/When Recall Condition was Corrected in Production : On January 6, 2022, the Supplier notified Lucid of the possibility of spring seats installed incorrectly. On January 7, Lucid implemented a containment protocol to quarantine all potentially affected parts received. By January 10, all received parts were quarantined at the Lucid factory, and Lucid began inspecting all quarantined parts and all parts installed on vehicles. Bilstein certified that all parts supplied after January 10 were OK. Lucid established an initial clean point for production on January 10, 2022. On February 16, Supplier notified Lucid that due to a software failure in its new visual inspection system, and contrary to its previous certification, Supplier may have continued to ship suspect parts to Lucid until January 27, 2022. Supplier provided an expanded list of serial numbers of suspect parts. From these part serial numbers, Lucid identified 15 additional vehicles delivered to customers with suspect parts, which were manufactured through February 12, 2022. Supplier is implementing additional manufacturing inspections to inspect all damper assemblies at production and before shipment, and labeling all conforming parts as such. Lucid is inspecting all damper assemblies at its logistics warehouse, at its manufacturing plant, and installed in vehicles. As of February 20, Lucid has also implemented additional inspections at its logistics warehouse and manufacturing plant to prevent acceptance or installation of any suspect parts from Supplier in the future. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : FEB 16, 2022 – FEB 17, 2022 Planned Owner Notification Date : FEB 24, 2022 – FEB 25, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid USA, Inc. Submission Date : APR 15, 2022 NHTSA Recall No. : 22V-090 Manufacturer Recall No. : N01 Manufacturer Information : Manufacturer Name : Lucid USA, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 1-510-648-3553 Population : Number of potentially involved : 188 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Motors, Inc. Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Lucid was notified by its supplier, Thyssenkrupp Bilstein (“Bilstein” or “Supplier”) of the potentially affected parts, the front damper assemblies. The Supplier certified that as of January 10, 2022, only conforming parts were supplied to Lucid. Lucid implemented a production countermeasure that included quarantining all incoming parts from the Supplier for inspection, inspecting all parts installed on vehicles, and replacing any affected parts. Potentially affected parts are installed on 188 vehicles built and delivered to customers during the period from October 22, 2021, to January 9, 2022. Lucid has inspected and verified parts are conforming on all other vehicles produced during this period. Vehicles produced after this date range are not affected as they were produced after the production countermeasure was implemented. Production Dates : OCT 22, 2021 – JAN 09, 2022 VIN Range 1 : Begin : 50EA1DCA6NA001017 End : 50EA1DAA4NA003397 ✔ Not sequential Description of Defect : Description of the Defect : The snap ring below the front damper lower spring seat may have been installed incorrectly by the Supplier which may result in snap ring failure, causing sudden loss of ride height, damping force, and possible damage to the front brake line hoses. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Possible loss of vehicle control and possible diminished braking authority, leading to increased likelihood of an accident. Description of the Cause : The cause was an incorrect build and inspection during the Supplier’s Part 573 Safety Recall Report 22V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 manufacturing process. The Supplier reported that it may have installed some spring seat snap rings upside down, which may result in the snap ring failing and loss of spring seat retention. Identification of Any Warning that can Occur : The driver would not receive a warning prior to a front damper snap ring failure. If the failure caused damage to the electrical connections to the damper solenoids, the driver would receive a warning message stating “Suspension Control Fault. Contact Service Center.” If the failure resulted in a brake hose leak, the driver would not receive any immediate warning. If the brake fluid level fell below 81.9% of the minimum recommended reservoir brake fluid volume, the driver would receive a warning message stating “Brake Fluid Level Low. Refill Required, Contact Service Center,” with an accompanying audible warning. Involved Components : Component Name 1 : Thyssenkrupp Bilstein Component Description : Front Left Damper Spring Assembly Component Part Number : P11-SDFSL1-01/-02 Component Name 2 : Thyssenkrupp Bilstein Component Description : Front Right Damper Spring Assembly Component Part Number : P11-SDFSR1-01/-02 Supplier Identification : Component Manufacturer Name : Thyssenkrupp Bilstein of America Address : 8685 Bilstein Boulevard Hamilton Ohio 45015 Country : United States Chronology : On Jan. 6, 2022, Supplier notified Lucid that a failure of Supplier’s vision system allowed for incorrect installation of spring seats on front damper assemblies. On Jan. 7, Lucid began a containment protocol to quarantine potentially affected parts. By Jan. 10, Lucid quarantined all parts and began inspecting all Part 573 Safety Recall Report 22V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 quarantined and already installed parts. On Jan. 13, this matter was raised as a safety concern to Lucid’s Product Safety Working Group (PSWG). The PSWG reviewed Supplier’s fatigue testing of incorrectly installed parts, which showed such parts could fail at between 4% and 44% of design life. Lucid began analysis of the impact of a failure on vehicle controllability, the likelihood of a spring seat contacting the vehicle’s braided brake lines, and the impact thereof. On Feb. 2, Supplier communicated to Lucid that, “The durability life … can happen at extremely low cycle counts. … The Bilstein recommendation based on the information we have is that this condition needs to be assessed on vehicles.” On Feb. 3, the Lucid PSWG met to consider Supplier’s recommendation and additional analysis by Lucid engineers. Analysis of vehicle controllability impacts indicated that the front corner experiencing a failure would drop downwards and the diagonally opposite corner would experience reduced loading, resulting in degraded steering and braking performance. Analysis of the failure on braided brake lines was ongoing. It was unknown whether the damper would contact the brake lines and if it did, whether the brake lines would be damaged. Assuming the braided brake lines were damaged and a leak occurred, over time, worst case loss of braking authority would be a reduction of 50%. On Feb. 7, the PSWG briefed Lucid’s Product Safety Executive Council (PSEC) on the issue. On Feb. 9, the PSEC concluded that, out of an abundance of caution, Lucid would conduct a recall of affected vehicles. Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to bring their vehicles to Lucid studios or Lucid satellite service centers for inspection and replacement, if necessary, of front strut dampers AT NO COST to the customer. Technicians will perform a visible inspection of the left and right front damper assemblies for proper snap ring installation. If technicians identify an incorrect snap ring orientation on either damper assembly, Lucid will replace the affected damper assembly AT NO COST to the customer. In accordance with 49 CFR 573.13(c), Lucid will reimburse owners for costs an owner reasonably incurred to obtain a remedy for this defect during the period starting from initial vehicle delivery through 10 days after Lucid’s mailing of the owner notification letter concerning this defect. If an owner has such a claim for pre-notification reimbursement, they may contact Lucid Customer Care at 1-888-99-LUCID or 1-888-995-8243. How Remedy Component Differs from Recalled Component : Supplier has replaced the detection system in its assembly process and certified to Lucid that all subsequent front damper assemblies have been produced with the snap ring installed in the correct orientation. Part 573 Safety Recall Report 22V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : On January 6, 2022, Supplier notified Lucid of the possibility of spring seats installed incorrectly. On January 7, Lucid implemented a containment protocol to quarantine all potentially affected parts received. By January 10, all received parts were quarantined at the Lucid factory, and Lucid began inspecting all quarantined parts and all parts installed on vehicles. Supplier certified that all parts supplied after January 10 were conforming. Lucid established a clean point for production on January 10, 2022. Recall Schedule : Description of Recall Schedule : Lucid owners will be notified by email and first class mail and be instructed to take their vehicles to a Lucid Certified Service Center or schedule a mobile service appointment to have the front damper assemblies inspected and replaced if needed. There will be no charge for this service. Lucid will send reminder emails and postcard reminders to all customers who have uncompleted Recall Campaigns on a quarterly basis. Planned Dealer Notification Date : FEB 16, 2022 – FEB 17, 2022 Planned Owner Notification Date : FEB 24, 2022 – FEB 25, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid Motors, Inc. Submission Date : FEB 16, 2022 NHTSA Recall No. : 22V-090 Manufacturer Recall No. : N01 Manufacturer Information : Manufacturer Name : Lucid Motors, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 648-3553 Population : Number of potentially involved : 188 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Motors, Inc. Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Lucid was notified by its supplier, Thyssenkrupp Bilstein (“Bilstein” or “Supplier”) of the potentially affected parts, the front damper assemblies. The Supplier certified that as of January 10, 2022, only conforming parts were supplied to Lucid. Lucid implemented a production countermeasure that included quarantining all incoming parts from the Supplier for inspection, inspecting all parts installed on vehicles, and replacing any affected parts. Potentially affected parts are installed on 188 vehicles built and delivered to customers during the period from October 22, 2021, to January 9, 2022. Lucid has inspected and verified parts are conforming on all other vehicles produced during this period. Vehicles produced after this date range are not affected as they were produced after the production countermeasure was implemented. Production Dates : OCT 22, 2021 – JAN 09, 2022 VIN Range 1 : Begin : 50EA1DCA6NA001017 End : 50EA1DAA4NA003397 ✔ Not sequential Description of Defect : Description of the Defect : The snap ring below the front damper lower spring seat may have been installed incorrectly by the Supplier which may result in snap ring failure, causing sudden loss of ride height, damping force, and possible damage to the front brake line hoses. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Possible loss of vehicle control and possible diminished braking authority, leading to increased likelihood of an accident. Description of the Cause : The cause was an incorrect build and inspection during the Supplier’s Part 573 Safety Recall Report 22V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 manufacturing process. The Supplier reported that it may have installed some spring seat snap rings upside down, which may result in the snap ring failing and loss of spring seat retention. Identification of Any Warning that can Occur : The driver would not receive a warning prior to a front damper snap ring failure. If the failure caused damage to the electrical connections to the damper solenoids, the driver would receive a warning message stating “Suspension Control Fault. Contact Service Center.” If the failure resulted in a brake hose leak, the driver would not receive any immediate warning. If the brake fluid level fell below 81.9% of the minimum recommended reservoir brake fluid volume, the driver would receive a warning message stating “Brake Fluid Level Low. Refill Required, Contact Service Center,” with an accompanying audible warning. Involved Components : Component Name 1 : Thyssenkrupp Bilstein Component Description : Front Left Damper Spring Assembly Component Part Number : P11-SDFSL1-01/-02 Component Name 2 : Thyssenkrupp Bilstein Component Description : Front Right Damper Spring Assembly Component Part Number : P11-SDFSR1-01/-02 Supplier Identification : Component Manufacturer Name : Thyssenkrupp Bilstein of America Address : 8685 Bilstein Boulevard Hamilton Ohio 45015 Country : United States Chronology : On Jan. 6, 2022, Supplier notified Lucid that a failure of Supplier’s vision system allowed for incorrect installation of spring seats on front damper assemblies. On Jan. 7, Lucid began a containment protocol to quarantine potentially affected parts. By Jan. 10, Lucid quarantined all parts and began inspecting all Part 573 Safety Recall Report 22V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 quarantined and already installed parts. On Jan. 13, this matter was raised as a safety concern to Lucid’s Product Safety Working Group (PSWG). The PSWG reviewed Supplier’s fatigue testing of incorrectly installed parts, which showed such parts could fail at between 4% and 44% of design life. Lucid began analysis of the impact of a failure on vehicle controllability, the likelihood of a spring seat contacting the vehicle’s braided brake lines, and the impact thereof. On Feb. 2, Supplier communicated to Lucid that, “The durability life … can happen at extremely low cycle counts. … The Bilstein recommendation based on the information we have is that this condition needs to be assessed on vehicles.” On Feb. 3, the Lucid PSWG met to consider Supplier’s recommendation and additional analysis by Lucid engineers. Analysis of vehicle controllability impacts indicated that the front corner experiencing a failure would drop downwards and the diagonally opposite corner would experience reduced loading, resulting in degraded steering and braking performance. Analysis of the failure on braided brake lines was ongoing. It was unknown whether the damper would contact the brake lines and if it did, whether the brake lines would be damaged. Assuming the braided brake lines were damaged and a leak occurred, over time, worst case loss of braking authority would be a reduction of 50%. On Feb. 7, the PSWG briefed Lucid’s Product Safety Executive Council (PSEC) on the issue. On Feb. 9, the PSEC concluded that, out of an abundance of caution, Lucid would conduct a recall of affected vehicles. Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to bring their vehicles to Lucid studios or Lucid satellite service centers for inspection and replacement, if necessary, of front strut dampers AT NO COST to the customer. Technicians will perform a visible inspection of the left and right front damper assemblies for proper snap ring installation. If technicians identify an incorrect snap ring orientation on either damper assembly, Lucid will replace the affected damper assembly AT NO COST to the customer. How Remedy Component Differs from Recalled Component : Supplier has replaced the detection system in its assembly process and certified to Lucid that all subsequent front damper assemblies have been produced with the snap ring installed in the correct orientation. Identify How/When Recall Condition was Corrected in Production : On January 6, 2022, Supplier notified Lucid of the possibility of spring seats installed incorrectly. On January 7, Lucid implemented a containment protocol to quarantine all potentially affected parts received. By January 10, all received parts were quarantined at the Lucid factory, and Lucid began inspecting all quarantined parts and all parts installed on vehicles. Supplier certified that all parts supplied after January 10 were conforming. Lucid established a clean point for production on January 10, 2022. Recall Schedule : Part 573 Safety Recall Report 22V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : NR Planned Dealer Notification Date : FEB 16, 2022 – FEB 17, 2022 Planned Owner Notification Date : FEB 24, 2022 – FEB 25, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-090 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lucid USA, Inc. Submission Date : JUN 02, 2022 NHTSA Recall No. : 22V-090 Manufacturer Recall No. : N01 Manufacturer Information : Manufacturer Name : Lucid USA, Inc. Address : 7373 Gateway Blvd. Newark CA 94560 Company phone : 1-510-648-3553 Population : Number of potentially involved : 203 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Lucid Motors, Inc. Air (All grades) Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Lucid was initially notified by its supplier, Thyssenkrupp Bilstein (“Bilstein” or “Supplier”) of suspect parts, the front damper assemblies. The Supplier certified that as of January 10, 2022, only conforming parts were supplied to Lucid. Lucid implemented a production countermeasure that included quarantining all incoming parts from the supplier for inspection, inspecting all parts installed on vehicles, and replacing any affected parts. Based on this information, Lucid determined that suspect parts were installed on 188 vehicles built and delivered to customers during the period from October 22, 2021, to January 9, 2022. Lucid inspected and verified parts were conforming on all other vehicles produced during this period. On February 16, Supplier notified Lucid that due to a software failure in its new visual inspection system, and contrary to its previous certification, Supplier may have continued to ship suspect parts to Lucid until January 27, 2022. Supplier provided an expanded list of suspect parts serial numbers. From these serial numbers, Lucid identified 15 additional vehicles delivered to customers with suspect parts, manufactured through February 12, 2022. This brings the total vehicles subject to recall to 203. Supplier is implementing additional manufacturing inspections to inspect all damper assemblies at production and before shipment, and labeling all conforming parts as such. Lucid is inspecting all damper assemblies at its logistics warehouse, at its manufacturing plant, and installed in vehicles. As of February 20, Lucid has also implemented additional inspections at its logistics warehouse and manufacturing plant to prevent acceptance or installation of any suspect parts from Supplier in the future. Vehicles produced after this date range are not affected as they were produced after the production countermeasure was implemented. Production Dates : OCT 22, 2021 – FEB 12, 2022 VIN Range 1 : Begin : 50EA1DCA6NA001017 End : 50EA1DAA4NA003397 ✔ Not sequential Part 573 Safety Recall Report 22V-090 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The snap ring below the front damper lower spring seat may have been installed incorrectly by the Supplier which may result in snap ring failure, causing sudden loss of ride height, damping force, and possible damage to the front brake line hoses. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Possible loss of vehicle control and possible diminished braking authority, leading to increased likelihood of an accident. Description of the Cause : The cause was an incorrect build and inspection during the Supplier’s manufacturing process. The Supplier reported that it may have installed some spring seat snap rings upside down, which may result in the snap ring failing and loss of spring seat retention. Identification of Any Warning that can Occur : The driver would not receive a warning prior to a front damper snap ring failure. If the failure caused damage to the electrical connections to the damper solenoids, the driver would receive a warning message stating “Suspension Control Fault. Contact Service Center.” If the failure resulted in a brake hose leak, the driver would not receive any immediate warning. If the brake fluid level fell below 81.9% of the minimum recommended reservoir brake fluid volume, the driver would receive a warning message stating “Brake Fluid Level Low. Refill Required, Contact Service Center,” with an accompanying audible warning. Involved Components : Component Name 1 : Thyssenkrupp Bilstein Component Description : Front Left Damper Spring Assembly Component Part Number : P11-SDFSL1-01/-02 Component Name 2 : Thyssenkrupp Bilstein Component Description : Front Right Damper Spring Assembly Component Part Number : P11-SDFSR1-01/-02 Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 22V-090 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : Thyssenkrupp Bilstein of America Address : 8685 Bilstein Boulevard Hamilton Ohio 45015 Country : United States Chronology : On Jan. 6, 2022, Supplier notified Lucid that a failure of Supplier’s vision system allowed for incorrect installation of spring seats on front damper assemblies. On Jan. 7, Lucid began a containment protocol to quarantine potentially affected parts. By Jan. 10, Lucid quarantined all parts and began inspecting all quarantined and already installed parts. On Jan. 13, this matter was raised as a safety concern to Lucid’s Product Safety Working Group (PSWG). The PSWG reviewed Supplier’s fatigue testing of incorrectly installed parts, which showed such parts could fail at between 4% and 44% of design life. Lucid began analysis of the impact of a failure on vehicle controllability, the likelihood of a spring seat contacting the vehicle’s braided brake lines, and the impact thereof. On Feb. 2, Supplier communicated to Lucid that, “The durability life … can happen at extremely low cycle counts. … The Bilstein recommendation based on the information we have is that this condition needs to be assessed on vehicles.” On Feb. 3, the Lucid PSWG met to consider Supplier’s recommendation and additional analysis by Lucid engineers. Analysis of vehicle controllability impacts indicated that the front corner experiencing a failure would drop downwards and the diagonally opposite corner would experience reduced loading, resulting in degraded steering and braking performance. Analysis of the failure on braided brake lines was ongoing. It was unknown whether the damper would contact the brake lines and if it did, whether the brake lines would be damaged. Assuming the braided brake lines were damaged and a leak occurred, over time, worst case loss of braking authority would be a reduction of 50%. On Feb. 7, the PSWG briefed Lucid’s Product Safety Executive Council (PSEC) on the issue. On Feb. 9, the PSEC concluded that, out of an abundance of caution, Lucid would conduct a recall of affected vehicles. Part 573 Safety Recall Report 22V-090 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of subject vehicles will be notified by first class mail with instructions to bring their vehicles to Lucid studios or Lucid satellite service centers for inspection and replacement, if necessary, of front strut dampers AT NO COST to the customer. Technicians will perform a visible inspection of the left and right front damper assemblies for proper snap ring installation. If technicians identify an incorrect snap ring orientation on either damper assembly, Lucid will replace the affected damper assembly AT NO COST to the customer. In accordance with 49 CFR 573.13(c), Lucid will reimburse owners for costs an owner reasonably incurred to obtain a remedy for this defect during the period starting from initial vehicle delivery through 10 days after Lucid’s mailing of the owner notification letter concerning this defect. If an owner has such a claim for pre-notification reimbursement, they may contact Lucid Customer Care at 1-888-99-LUCID or 1-888-995-8243. How Remedy Component Differs from Recalled Component : Supplier initially replaced the detection system in its assembly process and certified to Lucid that all subsequent front damper assemblies were being produced with the snap ring installed in the correct orientation. Supplier is correcting the detection system software error, implementing parts inspections at manufacture and shipment, and labeling all conforming parts for easy verification. Identify How/When Recall Condition was Corrected in Production : On January 6, 2022, Supplier notified Lucid of the possibility of spring seats installed incorrectly. On January 7, Lucid implemented a containment protocol to quarantine all potentially affected parts received. By January 10, all received parts were quarantined at the Lucid factory, and Lucid began inspecting all quarantined parts and all parts installed on vehicles. Supplier certified that all parts supplied after January 10 were conforming. Lucid established an initial clean point for production on January 10, 2022. On February 16, Supplier notified Lucid that due to a software failure in its new visual inspection system, and contrary to its previous certification, Supplier may have continued to ship suspect parts to Lucid until January 27, 2022. Supplier provided an expanded list of serial numbers of suspect parts. From these part serial numbers, Lucid identified 15 additional vehicles delivered to customers with suspect parts, which were manufactured through February 12, 2022. Supplier is implementing additional manufacturing inspections to inspect all damper assemblies at production and before shipment, and labeling all conforming parts as such. Lucid is inspecting all damper assemblies at its logistics warehouse, at its manufacturing plant, and installed in vehicles. As of February 20, Lucid has also implemented additional inspections at its logistics warehouse and manufacturing plant to prevent acceptance or installation of any suspect parts from Supplier in the future. Recall Schedule : Description of Recall Schedule : Lucid owners will be notified by email and first class mail and be instructed to take their vehicles to a Lucid Certified Service Center or Part 573 Safety Recall Report 22V-090 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 schedule a mobile service appointment to have the front damper assemblies inspected and replaced if needed. There will be no charge for this service. Lucid will send reminder emails and postcard reminders to all customers who have uncompleted Recall Campaigns on a quarterly basis. Planned Dealer Notification Date : FEB 16, 2022 – FEB 17, 2022 Planned Owner Notification Date : FEB 24, 2022 – FEB 25, 2022 * NR – Not Reported
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