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February 9, 2022 NHTSA CAMPAIGN NUMBER: 22V072000
Over-Tightened Bolts in Rotation Bearing
Broken bolts can cause separation of the pedestal and turntable, increasing the risk of injury.
NHTSA Campaign Number: 22V072
Manufacturer Altec Industries, Inc.
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 454
Summary
Altec Industries, Inc. (Altec) is recalling certain 2019-2021 ATTXX-M/P/S aerial devices. Bolts in the rotation bearing outer-race may have been over-tightened, allowing the bolts to break.
Remedy
Altec will replace the outer-race rotation bolts, free of charge. Owner notification were mailed on March 25, 2022. Owners may contact Altec customer service at 1-877-462-5832. Altec’s number for this recall is CSN 849.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
March 25, 2022
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Recall Number: 22V-072
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain AT37/41/48 M/P/S aerial devices built from March 2019 to December 2021. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. The Grade 8 cap screws in the rotation bearing outer race may have been overtorqued at assembly. While there have been no reports of cap screw failures to date, overtorquing could cause the cap screws to fail prematurely. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement.
Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is expected to take two hours and one person to complete.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.
For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Chronology :
On December 9th, 2021, a broken bolt in the pedestal mount of an aerial device was discovered during an audit in production. After finding the broken bolt, all units in WIP were contained, and Altec began to investigate the cause.
On January 7th, 2022, Altec opened a potential field action investigation after determining that there could be units in the field with the rotation bolts installed at the incorrect torque value.
On February 4th, 2022, Altec concluded that over-torquing the rotation bolts was the cause of the broken bolt and a recall determination was made. There were no warranty claims or field reports identified. There have been no accidents, injuries, or deaths related to this issue.
3 Affected Products
Vehicle
MAKE | MODEL | YEAR |
ALTEC | AERIAL DEVICE | 2019-2021 |
7 Associated Documents
Recall Acknowledgement
RCAK-22V072-5062.pdf 645.207KB
Detect Notice 573 Report
RCLRPT-22V072-7599.PDF 213.547KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V072-4574.pdf 703.554KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V072-2041.PDF 211.13KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V072-3378.PDF 211.235KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V072-5760.PDF 211.318KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V072-2087.PDF 211.426KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V072&docType=RCL
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
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- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
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- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
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- 【High Precision&Quick Reading】: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is ± 3%, making it an essential helper for you.
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- 【High Quality and Durable Material】: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel. High quality materials resist corrosion and are durable.
- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
- 【Easy to Store and Widely Use】: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and is the best helper for you🎁. 🔔 And we provide 12 months warranty. If you have any questions, please feel free to contact us.
- 【3Pcs Torque Wrench Set】 The calibration error range is ±3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240in.lb, 3/8 inch 5-45ft.lb, 1/2 inch 20-160ft.lb.
- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- 【Widely Use】The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We provide 12 months warranty. If you have any questions, please feel free to contact us.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
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- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, allowing it to replace the wrench head accessories more easily!
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
- Wrenches emit a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet heads drive in both directions and measure torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- 【PRECISION】 - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate . Before shipping, we take 200 times calibration tests to make sure all wrenches performance well .
- 【DURABLE】 - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- 【 RELIABLE & SAFE】: When small torque wrench set torque value is reached, the wrench will emits slight click sound to remind you to stop applying force to prevent overtorque damage to your items.
- 【LONG-LASTING】 - Rust & corrosion protection with our unique and newly invented Chrome finish treatment.
- 【 DUAL-DIRECTION MEASURES & WIDE USE】: The paddle of the mini torque wrench head can adjust the direction of use at any time,so that the wrench can be used both clockwise and counterclockwise directions. More widely used for Installation equipment, Electrical engineering, bicycle/motorcycle maintenance, Product assembly.With a storage box and an instruction manual.
Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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Customer Outreach PO Box 8338 product.safety@altec.com Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Recall Number: Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and Canada Motor Vehicle Safety Act. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain AT37/41/48 M/P/S aerial devices built from March 2019 to December 2021. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. The Grade 8 cap screws in the rotation bearing outer race may have been overtorqued at assembly. While there have been no reports of cap screw failures to date, overtorquing could cause the cap screws to fail prematurely. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is expected to take two hours and one person to complete. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. 22V-072 March 25, 2022 Page 1 of 1 Customer Service Notice CSN Released: March 25, 2022 Altec Use Only Inspection labor 0.0 hr Repair labor 2.0 hr Account # 010.1093.43151.000.9207.000 Travel Not included NHTSA code 98 Prime fail P/N N/A Doc ref 074900686 Altec Use Only Description Part No. Qty Warranty Grade 8 outer race rotation bearing hardware kit 991088549 1 Yes 849 Rotation Bearing Outer Race Cap Screw Replacement Units Affected: Certain AT37/41/48 M/P/S aerial devices built from March 2019 to December 2021. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that one or more of the Grade 8 cap screws in the rotation bearing outer race on the affected units may have been overtorqued at assembly. While there have been no reports of cap screw failures to date, overtorquing could cause the cap screws to fail prematurely. WARNING Death or serious injury could result from uncontrolled boom movement. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Customer Action: The rotation bearing outer race cap screws must be replaced no later than 30 days from the receipt of this CSN. Order and install the Grade 8 Outer Race Rotation Bearing Hardware Kit, part number 991088549, or schedule the kit installation to be performed by Altec. Requirements: This work is estimated to take two hours and one person to complete. Completion and Warranty: This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility. If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $180 for the labor to perform the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-072 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : FEB 09, 2022 NHTSA Recall No. : 22V-072 Manufacturer Recall No. : CSN 849 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 454 Estimated percentage with defect : 81 % Vehicle Information : Vehicle 1 : 2019-2021 Altec ATXX-M/P/S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined from a review of production records. Production Dates : MAR 18, 2019 – OCT 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : One or more bolts in the rotation bearing outer race could have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If undetected, an over-torqued fastener could break and result in the separation of the pedestal and turntable, increasing the risk of death or serious injury to the worker or those nearby. Description of the Cause : NR Identification of Any Warning that can Occur : A loose or missing mounting bolt could be identified during a preoperational inspection. Involved Components : Part 573 Safety Recall Report 22V-072 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Grade 8 Capscrew Component Description : Grade 8 Capscrew Component Part Number : 990277217 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On December 9th, 2021, a broken bolt in the pedestal mount of an aerial device was discovered during an audit in production. After finding the broken bolt, all units in WIP were contained, and Altec began to investigate the cause. On January 7th, 2022, Altec opened a potential field action investigation after determining that there could be units in the field with the rotation bolts installed at the incorrect torque value. On February 4th, 2022, Altec concluded that over-torquing the rotation bolts was the cause of the broken bolt and a recall determination was made. There were no warranty claims or field reports identified. There have been no accidents, injuries, or deaths related to this issue. Description of Remedy : Description of Remedy Program : Altec will issue CSN 849 to all affected customers requiring a qualified technician to replace the outer race rotation bolts. Altec Warranty policy covers the recall remedy, and the remedy will be provided free of charge when the unit is presented for repair. How Remedy Component Differs from Recalled Component : The technician performing the install/torquing of the out-race bolts is communicated the correct torque value in the manual and work instructions. Identify How/When Recall Condition was Corrected in Production : The checksheets have been revised to include the proper torque value and associates have been retrained on proper use and setting of torque wrench. Recall Schedule : Part 573 Safety Recall Report 22V-072 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Altec will issue CSN 849 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : APR 10, 2022 – APR 10, 2022 Planned Owner Notification Date : APR 10, 2022 – APR 10, 2022 * NR – Not Reported
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