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December 17, 2021 NHTSA CAMPAIGN NUMBER: 21V988000
Carbon Monoxide May Enter Cabin
Carbon monoxide inside the vehicle can increase the risk of injury or death.
NHTSA Campaign Number: 21V988
Manufacturer Forest River, Inc.
Components EQUIPMENT
Potential Number of Units Affected 111
Summary
Forest River, Inc. (Forest River) is recalling certain 2020-2022 Cardinal fifth wheel recreational vehicles. The generator compartment may not be sealed properly, allowing carbon monoxide to enter the vehicle.
Remedy
Dealers will inspect the generator compartment for proper sealant and apply sealant if necessary, free of charge. Owner notification letters were mailed January 5, 2022. Owners may contact Forest River customer service at 1-574-296-7700. Forest River’s number for this recall is 15-1444.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 21V988, 2021-773 REMEDY INSTRUCTIONS
Make(s): CARDINAL FIFTH-WHEEL Model(s): CAF390FBX & CAF390FBX-W Model Year(s): 2020 – 2022 |
Repair Code: RC-004-19-00-004128 Allotted Time: .25 HRS. Inspection Code: RC-004-05-00-004127 Allotted Time: .10 HRS. |
Concern: The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. |
Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: N/A Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
STEP 1: OPEN AND SECURE THE FRONT LOWER BAGGAGE DOOR TO ACCESS THE GENERATOR COMPARTMENT;
INSPECTION:
STEP 1: INSPECT THE FLANGES OF THE GENERATOR COMPARTMENT BOX FOR FOAM TAPE;
INSPECT THE MECHANICAL SEAMS TO ENSURE THEY ARE SEALED WITH SILICONE;
FIGURE 1 BELOW INDICATE A SEALED BOX;
IF THE GENERATOR BOX IS SEALED PER FIGURES 1, TAKE PHOTOS & CLAIM THE INSPECTION CODE.
EXAMPLE OF A SEALED GENERATOR BOX
– FOAM TAPE ON THE FLANGES THAT SEAL TO THE BAGGAGE DOOR.
– SILICONE ALONG ALL SEAMS INSIDE THE COMPARTMENT BOX (BLUE LINES)
REMEDY:
STEP 1: IF THE GENERATOR BOX DOES NOT HAVE FOAM TAPE OR ANY SEALANT (COMBINATION OF BOTH OR MISSING ANY FOAM TAPE AND/OR SEALANT), REFER TO FIGURE 2;
SEAL THE GENERATOR BOX
– FOAM TAPE ON THE FLANGES THAT SEAL TO THE BAGGAGE DOOR.
– SILICONE ALONG ALL SEAMS INSIDE THE COMPARTMENT BOX (BLUE LINES)
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Cardinal Fifth Wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. This condition may lead to injury or death.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. The remedy will be to inspect the generator compartments leaks. If any voids are present, they will be sealed. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .25 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Cardinal
Forest River, Inc.
Attn: WARRANTY MANAGER
3603 South Nappanee St.
Elkhart, IN 46517
Chronology :
11.15.2021 The manufacturing GM report included 2 vehicles with unsealed generator compartment. Forest River’s Office of Corporate Compliance (OCC) began an initial investigation into the matter.
11.19.2021 OCC presented the information from the GM report to the Corporate Recall Committee (CRC). The Committee decided to have vehicles in the field inspected to determine if the compartment was sealed. OCC instructed the manufacturing division to contact dealerships and inspect for the sealant.
12.15.21 The manufacturing division communicated to OCC that the field study was completed and a single vehicle failed the inspection.
12.17.21 Forest River’s Corporate Recall Committee voted to recall
3 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FOREST RIVER | CARDINAL | 2020-2022 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V988-1668.PDF 214.063KB
Recall Acknowledgement
RCAK-21V988-4318.pdf 694.692KB
Recall 573 Report – Amendment 1
RCLRPT-21V988-4892.PDF 214.063KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V988-0066.pdf 210.606KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V988-7118.pdf 156.837KB
Remedy Instructions and TSB
RCRIT-21V988-5740.pdf 156.837KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V988-4196.PDF 211.129KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V988-6836.PDF 211.131KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V988-9675.PDF 211.228KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V988-7416.PDF 211.31KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V988&docType=RCL
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Page 1 of 1 RECALL 21V988, 2021-773 REMEDY INSTRUCTIONS Make(s): CARDINAL FIFTH-WHEEL Model(s): CAF390FBX & CAF390FBX-W Model Year(s): 2020 – 2022 Concern: The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. Repair Code: RC-004-19-00-004128 Allotted Time: .25 HRS. Inspection Code: RC-004-05-00-004127 Allotted Time: .10 HRS. Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: N/A Part(s) Return: NO Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. STEP 1: OPEN AND SECURE THE FRONT LOWER BAGGAGE DOOR TO ACCESS THE GENERATOR COMPARTMENT; INSPECTION: STEP 1: INSPECT THE FLANGES OF THE GENERATOR COMPARTMENT BOX FOR FOAM TAPE; INSPECT THE MECHANICAL SEAMS TO ENSURE THEY ARE SEALED WITH SILICONE; FIGURE 1 BELOW INDICATE A SEALED BOX; IF THE GENERATOR BOX IS SEALED PER FIGURES 1, TAKE PHOTOS & CLAIM THE INSPECTION CODE. FIGURE 1 REMEDY: STEP 1: IF THE GENERATOR BOX DOES NOT HAVE FOAM TAPE OR ANY SEALANT (COMBINATION OF BOTH OR MISSING ANY FOAM TAPE AND/OR SEALANT), REFER TO FIGURE 2; FIGURE 2: EXAMPLE OF A SEALED GENERATOR BOX – FOAM TAPE ON THE FLANGES THAT SEAL TO THE BAGGAGE DOOR. – SILICONE ALONG ALL SEAMS INSIDE THE COMPARTMENT BOX (BLUE LINES) SEAL THE GENERATOR BOX – FOAM TAPE ON THE FLANGES THAT SEAL TO THE BAGGAGE DOOR. – SILICONE ALONG ALL SEAMS INSIDE THE COMPARTMENT BOX (BLUE LINES)
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IMPORTANT SAFETY RECALL Page 1 of 2 1/5/2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021-2022 Cardinal Fifth Wheel recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. This condition may lead to injury or death. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. The remedy will be to inspect the generator compartments leaks. If any voids are present, they will be sealed. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .25 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Cardinal Forest River, Inc. Attn: WARRANTY MANAGER 3603 South Nappanee St. Elkhart, IN 46517 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V988 CANADA RECALL: 2021-773 FR ID: 15-4444 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 296-7700 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2021-773 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 21V988
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-988 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : DEC 27, 2021 NHTSA Recall No. : 21V-988 Manufacturer Recall No. : 15-1444 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 111 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Forest River Inc. Cardinal Fifth Wheel Recreational Vehicle Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The scope was determined using production records since the inception of this model. 2020 Cardinal CAF390FBX 2 2021 Cardinal CAF390FBX 73 2021 Cardinal CAF390FBX-254 2021 Cardinal CAF390FBX-W 12 2022 Cardinal CAF390FBX 17 2022 Cardinal CAF390FBX-W3 Grand Total 111 Production Dates : FEB 24, 2020 – DEC 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. This condition may lead to injury or death. Description of the Cause : Manufacturing did not apply sealant to the generator box. Part 573 Safety Recall Report 21V-988 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Sealant Component Description : Sealant Component Part Number : N/A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 11.15.2021 The manufacturing GM report included 2 vehicles with unsealed generator compartment. Forest River’s Office of Corporate Compliance (OCC) began an initial investigation into the matter. 11.19.2021 OCC presented the information from the GM report to the Corporate Recall Committee (CRC). The Committee decided to have vehicles in the field inspected to determine if the compartment was sealed. OCC instructed the manufacturing division to contact dealerships and inspect for the sealant. 12.15.21 The manufacturing division communicated to OCC that the field study was completed and a single vehicle failed the inspection. 12.17.21 Forest River’s Corporate Recall Committee voted to recall Part 573 Safety Recall Report 21V-988 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy inspect the generator compartment for proper sealant and if necessary apply sealant to all voids found. What is the Forest River Customer Service Phone Number? (574) 296-7700 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Cardinal Forest River, Inc. Attn: WARRANTY MANAGER 3603 South Nappanee St. Elkhart, IN 46517 How Remedy Component Differs from Recalled Component : The generator compartment will not be sealed completely Identify How/When Recall Condition was Corrected in Production : 11.19.21 The manufacturing plant started inspecting the compartment during production using a light and sealing any voids that are found. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : JAN 26, 2022 – JAN 26, 2022 Planned Owner Notification Date : JAN 26, 2022 – JAN 26, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-988 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : DEC 17, 2021 NHTSA Recall No. : 21V-988 Manufacturer Recall No. : 15-1444 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 111 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Forest River Inc. Cardinal Fifth Wheel Recreational Vehicle Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The scope was determined using production records since the inception of this model. 2020 Cardinal CAF390FBX 2 2021 Cardinal CAF390FBX 73 2021 Cardinal CAF390FBX-254 2021 Cardinal CAF390FBX-W 12 2022 Cardinal CAF390FBX 17 2022 Cardinal CAF390FBX-W3 Grand Total 111 Production Dates : FEB 24, 2020 – DEC 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The generator compartment may not be sealed from the interior of the vehicle, which may allow carbon monoxide to enter the vehicle. This condition may lead to injury or death. Description of the Cause : Manufacturing did not apply sealant to the generator box. Part 573 Safety Recall Report 21V-988 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Sealant Component Description : Sealant Component Part Number : N/A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 11.15.2021 The manufacturing GM report included 2 vehicles with unsealed generator compartment. Forest River’s Office of Corporate Compliance (OCC) began an initial investigation into the matter. 11.19.2021 OCC presented the information from the GM report to the Corporate Recall Committee (CRC). The Committee decided to have vehicles in the field inspected to determine if the compartment was sealed. OCC instructed the manufacturing division to contact dealerships and inspect for the sealant. 12.15.21 The manufacturing division communicated to OCC that the field study was completed and a single vehicle failed the inspection. 12.17.21 Forest River’s Corporate Recall Committee voted to recall Part 573 Safety Recall Report 21V-988 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy inspect the generator compartment for proper sealant and if necessary apply sealant to all voids found. What is the Forest River Customer Service Phone Number? (574) 296-7700 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Cardinal Forest River, Inc. Attn: WARRANTY MANAGER 3603 South Nappanee St. Elkhart, IN 46517 How Remedy Component Differs from Recalled Component : The generator compartment will not be sealed completely Identify How/When Recall Condition was Corrected in Production : 11.19.21 The manufacturing plant started inspecting the compartment during production using a light and sealing any voids that are found. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : JAN 26, 2022 – JAN 26, 2022 Planned Owner Notification Date : JAN 26, 2022 – JAN 26, 2022 * NR – Not Reported
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