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December 13, 2021 NHTSA CAMPAIGN NUMBER: 21V966000
GPS May Interfere with Brake or Throttle Pedals
A loose or disconnected GPS module may interfere with the brake and/or throttle pedals, increasing the risk of a crash.
NHTSA Campaign Number: 21V966
Manufacturer Autocar, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 251
Summary
Autocar, LLC (Autocar) is recalling certain 2021-2022 Xpeditor vehicles. The GPS module may have been improperly mounted under the dashboard and could come loose or disconnect entirely.
Remedy
Dealers will remount the GPS module, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact Autocar customer service at 1-888-218-3611 or 1-877-973-3486. Autocar’s number for this recall is ACX-2109.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
SUBJECT:
Autocar has determined that a safety hazard may exist with certain left side drive Xpeditor® trucks equipped with a factory installed global positioning system (GPS) device. The GPS device can become detached, interfere with brake and throttle function.
SAFETY RECALL INFORMATION:
This document provides work instructions for the relocating and adequately securing the GPS device.
VEHICLES AFFECTED:
There are 251 units manufactured after November 2, 2020 affected by this Recall. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and look for the Autocar recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open.
SERVICE RESPONSIBILITY:
Service sites must perform this recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner.
REQUIRED PARTS:
(1) 1 Cable Tie (Obtained Locally)
SECURING THE GPS DEVICE:
1. Follow all lockout/tagout procedures and verify the battery disconnect switch is in the “OFF” position.
2. Unlock and open the left door.
3. Locate the GPS device under the left side of the dash near the steering colume (see Figure 1).
4. Using a cable tie (obtain locally), secure the GPS device as shown. (see Figure 2).
5. GPS device placement and securing is complete.
Chronology :
7/2/21 Autocar service personnel reported a single case of the GPS device not secure under the dash. A stop ship was initiated, and inspections began.
7/7/21 Discrepancies were identified in production and field service personnel were notified to begin inspecting units in service.
7/26/21 Autocar engineering team notified to improve the mounting solution.
8/5/21 Improved mounting solution added, and a clean point established for production.
11/14/21 Product integrity team begins collecting data and field service results.
12/6/21 All data presented to Autocar management team and out of an abundance of caution, Autocar decides to perform a voluntary safety recall.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
AUTOCAR | XPEDITOR | 2021-2022 |
13 Associated Documents
Recall Acknowledgement
RCAK-21V966-9332.pdf 645.643KB
Defect Notice 573 Report
RCLRPT-21V966-1873.PDF 215.237KB
Remedy Instructions and TSB
RCRIT-21V966-5889.pdf 927.652KB
Manufacturer Reimbursement Plan
RMRP-21V966-4642.pdf 613.304KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V966-2508.pdf 106.171KB
Safety Bulletin
RCSB-21V966-1336.pdf 927.652KB
Part 577 Owner Notification Envelope
RONE-21V966-8801.pdf 154.451KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V966-3836.pdf 164.379KB
Recall 573 Report – February 16, 2022
RCLRPT-21V966-5466.PDF 215.289KB
Recall 573 Report – February 16, 2022
RCLRPT-21V966-4726.PDF 215.378KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V966-3777.PDF 211.142KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V966-3893.PDF 211.243KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V966-9863.PDF 211.327KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V966&docType=RCL
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SEOCONTENT-START
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 General Recall Reimbursement Plan I. Introduction Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar, LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance. II. Reimbursement Notification Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific reimbursement plan is made available for a particular recall. Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service & Warranties Department, at the following address or otherwise applicable business address: Autocar LLC Service & Warranties Department 551 S. Washington Street Hagerstown, Indiana 47346 Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or 877-973-3486 NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and customers first, and therefore, the company has generally has not firmly established such a beginning date for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this general policy. Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e), Autocar may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by NHTSA. 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 III. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or, • The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement. IV. Entity Authorized to Provide Reimbursement Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a particular recall, and will encourage owners to pursue requests for reimbursement directly through its Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. V. Required Documentation The reimbursement determination will depend upon the information provided by the owner. As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information: • Claimant’s name and mailing address; • For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year; • For replacement equipment, a description of such equipment or, for tires, the model and size; • Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable recall campaign number); • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained; 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Autocar may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. VI. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Autocar. As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by reference. Information specific to a particular recall also may be incorporated into the Part 573.6 notification. VII. Response to Requests for Reimbursement Autocar will act upon requests for reimbursement as follows: • Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that includes a clear, concise statement of the reasons for the denial. • If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the claimant within 60 days of receipt of the claim of the documentation that is needed and offer an opportunity to resubmit the claim with complete documentation. Reimbursement shall be in the form of a check from Autocar. VIII. Miscellaneous Autocar will make a copy of this plan available to the public, upon request. As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on noncompliant or defective labels. As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years. Dated: June 1, 2020
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Page 1 of 8 February, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 ATTENTION: Service Managers / Parts Managers. SUBJECT: Autocar has determined that a safety hazard may exist with certain left side drive Xpeditor® trucks equipped with a factory installed global positioning system (GPS) device. The GPS device can become detached, interfere with brake and throttle function. SAFETY RECALL INFORMATION: This document provides work instructions for the relocating and adequately securing the GPS device. VEHICLES AFFECTED: There are 251 units manufactured after November 2, 2020 affected by this Recall. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/Service Programs” and look for the Autocar recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open. SERVICE RESPONSIBILITY: Service sites must perform this recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner. Page 2 of 8 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 February, 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 REQUIRED PARTS: (1) 1 Cable Tie (Obtained Locally) TO OBTAIN PARTS: Please send an e-mail to: warranty@autocartruck.com and Include: 1. VIN(s) (or) (last 6 digits of the VIN(s)) 2. Attention To Name 3. Ship To Address CLAIMS FOR REIMBURSEMENT: Submit a claim for reimbursement in accordance with Autocar’s Warranty Administration Manual with the following claim coding information: CLAIM CODING INFORMATION: Repair Number (Op Code) Time Allowance (SRT) Description 37110-1-34 .50 HR Secure GPS device Page 3 of 8 February, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 SAFETY NOTICES: Allow the vehicle’s engine and cooling system to cool to ambient temperature before performing the repair procedure. A hot engine or cooling assembly may cause burns or other personal injury. Never rely on the hydraulic pressure to hold the cab in an open position. Always use the safety pin in the cab tilt lock tube to prevent serious personal injury or death. To prevent eye injury, always wear eye protection when performing vehicle maintenance, service or inspection. Before working on a vehicle, set the parking brake, place the transmission in neutral and block the wheels. Failure to do so can result in unexpected vehicle movement and can cause serious personal injury or death. Page 4 of 8 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 February, 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 Working on CNG/LNG Trucks If you store or dispense Compressed Natural Gas (CNG) or Liquefied Natural Gas (LNG), or if you work on CNG or LNG trucks, your location must be fully compliant with applicable codes, regulations and standards, including National Fire Protection Associate (NFPA) codes, Society of Automotive Engineers (SAE) standards, American National Standards Institute (ANSI) Natural Gas Vehicle (NGV) standards, the United States Code of Federal Regulations (CFR) and your state and local fire and other applicable codes (including, for example, the California Code of Regulations and the Texas Administrative Code). Contact your local fire department for guidance and additional compliance information. Technicians working on Autocar trucks with CNG or LNG engines must be trained in the proper repair of CNG and LNG trucks and engines and the safe storage and dispensing of CNG and LNG. Working on CNG Fuel Systems CNG fuel systems include a high pressure (3600 psi) system for fuel storage and a low pressure system (125 psi) for consumption by the engine. Understanding the characteristics of CNG and how the fuel system works will prevent injury and damage to persons and property. Attempting to operate or maintain any CNG fuel system without proper training is dangerous. Complete training and consult instructional bulletins from the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Safely Working on CNG Fuel Systems. Welding and Hot Work Near CNG and LNG Trucks Welding, grinding, and other “hot work” can be safely performed on or near a CNG or LNG vehicle, but certain precautions must be followed. Understand and perform the necessary precautions provided by the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Welding and Hot Work Precautions Near CNG and LNG Vehicles. Page 5 of 8 February, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 CNG Cylinders CNG fuel containers must meet Federal Motor Vehicle Safety Standard (FMVSS) 304 (Compressed Natural Gas Fuel Container Integrity) and/or ANSI/CSA NGV2 (Basic Requirements for Compressed Natural Gas Vehicle Fuel Containers). Both standards specify a detailed visual examination every three years. Truck owners are required to complete all necessary inspections, in accordance with the applicable standards and other resources, such as the Clean Vehicle Education Foundation and NGVAmerica’s Compressed Natural Gas (CNG) Container Visual Inspection Advisory. FMVSS 304 also requires that cylinders not be used after the end of life (EOL) date provided on the tank label. The EOL date is also displayed in the engine compartment and at the fueling connection of each truck. If there are any question as to proper decommissioning of a cylinder, contact the manufacturer, whose name and address is also required to be on the label. CNG Fuel Container Pressure Relief Devices (PRDs) PRDs must be properly maintained and positioned for safe operation of a CNG fuel system. Missing vent caps can allow moisture into PRDs and vent lines, which can freeze and damage these safety components. Debris which clogs the PRDs and/or vent lines can prevent proper function. PRDs must be positioned to vent upward, not outward, from a vehicle. Ensure that every truck owner completes periodic inspections of the PRDs and vent lines and systems, in accordance with guidance provided by the system component suppliers. Alert First Responders to CNG and LNG In the event of a fire or other emergency, alert first responders to the presence and location of CNG fuel systems, tanks and dispensers. Ensure that emergency personnel are aware of proper precautions, such as those provided in Agility’s First Responder Guide: CNG and LNG Vehicle Fuel Systems. Page 6 of 8 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 February, 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 LOCKOUT/TAGOUT PROCEDURES: Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA 1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must be disabled by the following steps before performing any work on the vehicle: 1. Place the transmission in NEUTRAL. 2. Set the parking brake. 3. Shut the engine OFF. 4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or performing any work on the vehicle. 5. Turn the battery disconnect switch OFF, if equipped. 6. Completely drain the air from the primary/A system and secondary/B system by opening the drain valves on the air tanks themselves or by using the drain manifold if supplied. When draining the air tanks, do not look into the area where air is draining. Dirt or sludge particles may be expelled in the air stream and can cause eye injury. 7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing any work on the vehicle. 8. Take proper precautions before working under the vehicle. Use ramps approved for the weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported by jacks alone. Always use jack stands to support the vehicle. Page 7 of 8 February, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 SECURING THE GPS DEVICE: 1. Follow all lockout/tagout procedures and verify the battery disconnect switch is in the “OFF” position. 2. Unlock and open the left door. 3. Locate the GPS device under the left side of the dash near the steering colume (see Figure 1). Location of GPS device Figure 1 Page 8 of 8 SAFETY RECALL BULLETIN NHTSA RECALL 21V966 AUTOCAR, LLC SAFETY RECALL ACX-2109 February, 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 4. Using a cable tie (obtain locally), secure the GPS device as shown. (see Figure 2). Figure 2 5. GPS device placement and securing is complete.
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ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards. AUTOCAR, LLC SAFETY RECALL ACX-2109 NHTSA RECALL 21V966 February 2022 Dear Autocar Truck Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 251, 2021-2022 model year Xpeditor chassis manufactured between November 2, 2020, and June 16, 2021, with nonsequential serial numbers between 234753 and 236329. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein. MODELS AFFECTED: Autocar Xpeditor MY 2021-2022 COMPONENTS AFFECTED: The GPS device can become detached and interfere with brake and throttle function. SAFETY DEFECTS AND POTENTIAL RISKS: If not properly secured the GPS device can potentially become disconnected and interfere with brake pedal and or throttle pedal functions, increasing the risk of personal injury, property damage or a crash. REPAIR REQUIRED: . The GPS device will be properly secured at no charge. TIME REQUIRED FOR THE REPAIR: The labor time to repair your vehicle is .50 hour. WHAT YOU SHOULD DO: To have your vehicle repaired, contact your local authorized Autocar service site or email warranty@autocartruck.com. PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section. ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s). For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice. OWNER RECALL RESPONSE CARD: The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar. ASSISTANCE: If you need assistance with this recall, call our toll-free numbers below or write to Autocar at: Autocar, LLC Service & Warranty Departments 551 S. Washington St. Hagerstown, Indiana 47346 888-218-3611 (Toll Free) 877-973-3486 (Toll Free) You may also submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle. Sincerely, AUTOCAR, LLC
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ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL AUTOCAR, LLC SAFETY RECALL ACX-2109 NHTSA RECALL NO. 21V966 February 2022 TO: U.S. Distributors Dealer Principals, Service Managers, Warranty Managers, Parts Managers This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 251, 2021-2022 model year Xpeditor chassis manufactured between November 2, 2020, and June 16, 2021, with non-sequential serial numbers between 234753 and 236329, accordingly, a recall to address this issue is being initiated effective February 10, 2022. MODELS AFFECTED: Autocar Xpeditor MY 2020-2021 COMPONENTS AFFECTED: The GPS device can become disconnected and interfere with brake and or throttle pedal function. SAFETY DEFECTS AND POTENTIAL RISKS: If not properly secured the GPS device can potentially become disconnected and interfere with brake pedal and or throttle pedal functions, increasing the risk of personal injury, property damage or a crash. REPAIR REQUIRED: The GPS device will be properly secured.at no charge to the owner. REPAIR AVAILABLE: VIN profiles in the Autocar Warranty System will be updated to show the open recall on February 10, 2022, and a spreadsheet of the affected VINs will be available in the Warranty system. REMINDER: It is a violation of Federal law to sell or lease a vehicle covered by this recall notice unless the recall remedy has been completed. Substantial civil penalties apply to violations of this law. If you have any questions or concerns, please contact the Autocar Warranty Department at warranty@autocartruck.com. Sincerely, AUTOCAR, LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-966 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : FEB 16, 2022 NHTSA Recall No. : 21V-966 Manufacturer Recall No. : ACX-2109 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 251 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All left-hand drive Autocar Xpeditor units equipped with GPS option listed and manufactured within the specified date range are included. Production Dates : NOV 02, 2020 – JUN 16, 2021 VIN Range 1 : Begin : 5VCACLCE6MC234753 End : 5VCACSCE9NC236329 ✔ Not sequential Description of Defect : Description of the Defect : The GPS device can become disconnected and interfere with brake and or throttle pedal function. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If not properly secured the GPS device can potentially become disconnected and interfere with brake pedal and or throttle pedal functions, increasing the risk of personal injury, property damage or a crash. Description of the Cause : An Autocar manufacturing error occurred during the installation of the GPS device which allowed the device to not be properly secured under the dash. Identification of Any Warning that can Occur : The GPS device may become visible under the dash. Involved Components : Part 573 Safety Recall Report 21V-966 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : GPS Device Component Description : GPS Device Component Part Number : GPS Device NPN Supplier Identification : Component Manufacturer Name : Autocar Address : 551 S Washington St Hagerstown Indiana 47346 Country : United States Chronology : 7/2/21 Autocar service personnel reported a single case of the GPS device not secure under the dash. A stop ship was initiated, and inspections began. 7/7/21 Discrepancies were identified in production and field service personnel were notified to begin inspecting units in service. 7/26/21 Autocar engineering team notified to improve the mounting solution. 8/5/21 Improved mounting solution added, and a clean point established for production. 11/14/21 Product integrity team begins collecting data and field service results. 12/6/21 All data presented to Autocar management team and out of an abundance of caution, Autocar decides to perform a voluntary safety recall. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13. How Remedy Component Differs from Recalled Component : The GPS device will be properly secured at no charge to the owner. Identify How/When Recall Condition was Corrected in Production : An additional inspection was added, process changes implemented and a clean point for production was established August 5, 2021, Part 573 Safety Recall Report 21V-966 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The dealer and customer notifications will begin February 10, 2022 and end February 11, 2022. Planned Dealer Notification Date : FEB 10, 2022 – FEB 11, 2022 Planned Owner Notification Date : FEB 10, 2022 – FEB 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-966 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : FEB 16, 2022 NHTSA Recall No. : 21V-966 Manufacturer Recall No. : ACX-2109 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 251 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All left-hand drive Autocar Xpeditor units equipped with GPS option listed and manufactured within the specified date range are included. Production Dates : NOV 02, 2020 – JUN 16, 2021 VIN Range 1 : Begin : 5VCACLCE6MC234753 End : 5VCACSCE9NC236329 ✔ Not sequential Description of Defect : Description of the Defect : The GPS device can become disconnected and interfere with brake and or throttle pedal function. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If not properly secured the GPS device can potentially become disconnected and interfere with brake pedal and or throttle pedal functions, increasing the risk of personal injury, property damage or a crash. Description of the Cause : An Autocar manufacturing error occurred during the installation of the GPS device which allowed the device to not be properly secured under the dash. Identification of Any Warning that can Occur : The GPS device may become visible under the dash. Involved Components : Part 573 Safety Recall Report 21V-966 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : GPS Device Component Description : GPS Device Component Part Number : GPS Device NPN Supplier Identification : Component Manufacturer Name : Autocar Address : 551 S Washington St Hagerstown Indiana 47346 Country : United States Chronology : 7/2/21 Autocar service personnel reported a single case of the GPS device not secure under the dash. A stop ship was initiated, and inspections began. 7/7/21 Discrepancies were identified in production and field service personnel were notified to begin inspecting units in service. 7/26/21 Autocar engineering team notified to improve the mounting solution. 8/5/21 Improved mounting solution added, and a clean point established for production. 11/14/21 Product integrity team begins collecting data and field service results. 12/6/21 All data presented to Autocar management team and out of an abundance of caution, Autocar decides to perform a voluntary safety recall. 2/16/22 Summary as requested, there are no reports or warranty claims and no injury or loss known, this was identified internally and remedied in-house. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13. How Remedy Component Differs from Recalled Component : The GPS device will be properly secured at no charge to the owner. Identify How/When Recall Condition was Corrected in Production : An additional inspection was added, process changes implemented and a clean point for production was established August 5, 2021, Part 573 Safety Recall Report 21V-966 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The dealer and customer notifications will begin February 10, 2022 and end February 11, 2022. Planned Dealer Notification Date : FEB 10, 2022 – FEB 11, 2022 Planned Owner Notification Date : FEB 10, 2022 – FEB 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-966 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : DEC 13, 2021 NHTSA Recall No. : 21V-966 Manufacturer Recall No. : ACX-2109 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 251 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Autocar Xpeditor Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : All left-hand drive Autocar Xpeditor units equipped with GPS option listed and manufactured within the specified date range are included. Production Dates : NOV 02, 2020 – JUN 16, 2021 VIN Range 1 : Begin : 5VCACLCE6MC234753 End : 5VCACSCE9NC236329 ✔ Not sequential Description of Defect : Description of the Defect : The GPS device can become disconnected and interfere with brake and or throttle pedal function. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If not properly secured the GPS device can potentially become disconnected and interfere with brake pedal and or throttle pedal functions, increasing the risk of personal injury, property damage or a crash. Description of the Cause : An Autocar manufacturing error occurred during the installation of the GPS device which allowed the device to not be properly secured under the dash. Identification of Any Warning that can Occur : The GPS device may become visible under the dash. Involved Components : Part 573 Safety Recall Report 21V-966 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 7/2/21 Autocar service personnel reported a single case of the GPS device not secure under the dash. A stop ship was initiated, and inspections began. 7/7/21 Discrepancies were identified in production and field service personnel were notified to begin inspecting units in service. 7/26/21 Autocar engineering team notified to improve the mounting solution. 8/5/21 Improved mounting solution added, and a clean point established for production. 11/14/21 Product integrity team begins collecting data and field service results. 12/6/21 All data presented to Autocar management team and out of an abundance of caution, Autocar decides to perform a voluntary safety recall. Description of Remedy : Description of Remedy Program : Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13. How Remedy Component Differs from Recalled Component : The GPS device will be properly secured at no charge to the owner. Identify How/When Recall Condition was Corrected in Production : An additional inspection was added, process changes implemented and a clean point for production was established August 5, 2021, Part 573 Safety Recall Report 21V-966 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The dealer and customer notifications will begin February 10, 2022 and end February 11, 2022. Planned Dealer Notification Date : FEB 10, 2022 – FEB 11, 2022 Planned Owner Notification Date : FEB 10, 2022 – FEB 11, 2022 * NR – Not Reported
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SEOCONTENT-END