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November 30, 2021 NHTSA CAMPAIGN NUMBER: 21E097000
Improperly Heat-Treated Tie Rods May Fail
Tie rod failure can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 21E097
Manufacturer Tenneco Automotive
Components STEERING
Potential Number of Units Affected 1,306
Summary
Tenneco Automotive (DBA as DRiV) is recalling certain MOOG tie rods, with part numbers EV801120 and EV800964, and NAPA NCP tie rods, with part number 2693957. The tie rods may not have been heat-treated properly, which can cause them to fail.
Remedy
DRiV will work with will work with its distributor/retailer customers to replace the tie rods, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Tenneco customer service at 1-877-489-6659 or RECALL.SUPPORT@DRIV.COM.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
RECALL NO. 21E097
December 2021
Dear Valued MOOG Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Federal-Mogul Motorparts LLC (DRiV) has decided that a defect which relates to motor vehicle safety exists in certain of its MOOG-brand tie rods identified below that were sold as aftermarket/replacement parts through various retailers. We are conducting a voluntary safety recall to address the issue. You are receiving this letter because retailer records indicate that you may have purchased one of these parts.
What Products are Involved?
This recall involves the following products manufactured during the stated production period(s):
| Moog Part Number | Vehicle Application | Affected Production Range |
| EV801120 | MY 2013 – 2017 Honda Accord MY2015 – 2019 Acura TLX | 06/15/2020 through 10/01/2021 |
| EV800964 | MY 2010 – 2017 Hyundai Tucson MY2011 – 2013 Kia Sportage | 07/01/2020 through 10/01/2021 |
What is the Problem?
The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.
What should you do?
If you purchased your MOOG-brand tie rod Part No. EV801120 or EV800964 after June 1, 2020, please contact the place of purchase to have your tie rod inspected to determine whether it is covered by this recall. To confirm that your tie rod is covered by this recall, you will be asked to provide a copy of the receipt or invoice that includes the dealer/installer name, location, and date of purchase. If covered, you will receive a replacement tie rod free of charge, parts and labor. Remedy parts are currently available. The repair should take approximately 3 hours per tie rod to perform, but due to scheduling, the dealer/installer may require your vehicle for a longer period of time.
If your part has not yet been installed, please return it to your dealer for a refund.
If you no longer own the vehicle on which this product has been installed, please forward this notice to the new owner and provide the new owner’s address to DRiV at 877-489-6659 or RECALL.SUPPORT@DRIV.COM.
In accordance with Federal law, any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Questions or Concerns?
For the most efficient service, your distributor has been instructed how to manage the return of these parts. As such, they should be your first point of contact related to this recall. If you do not obtain the service required, you may contact DRiV Customer Service at 877-489-6659 or RECALL.SUPPORT@DRIV.COM. If you are unable to obtain a remedy without charge within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this may cause, but we are taking this action in the interest of your personal safety and satisfaction with our products.
Sincerely,
Federal-Mogul Motorparts LLC
IMPORTANT SAFETY RECALL
RECALL NO. 21E097
December 2021
Dear Valued NAPA Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our supplier, Federal Mogul Motorparts LLC (DRiV), has decided that a defect which relates to motor vehicle safety exists in certain NAPA-brand tie rods identified below that were sold as aftermarket/replacement parts through various NAPA retailers. DRiV is conducting a voluntary safety recall to address the issue. You are receiving this letter because retailer records indicate that you may have purchased one of these parts.
What Products are Involved?
This recall involves the following products manufactured during the stated production period(s):
| NAPA Part Number | Vehicle Application | Affected Production Range |
| NCP 2693957 | MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX | 03/10/2021 through 10/01/2021 |
What is the Problem?
The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.
What should you do?
If you purchased your NAPA-brand tie rod Part No. NCP 2693957 after March 10, 2021, please contact the place of purchase to have your tie rod inspected to determine whether it is covered by this recall. To confirm that your tie rod is covered by this recall, you will be asked to provide a copy of the receipt or invoice that includes the dealer/installer name, location, and date of purchase. If covered, you will receive a replacement tie rod free of charge, parts and labor. Remedy parts are currently available. The repair should take approximately 3 hours per tie rod to perform, but due to scheduling, the dealer/installer may require your vehicle for a longer period of time.
If your part has not yet been installed, please return it to your NAPA dealer for a refund.
If you no longer own the vehicle on which this product has been installed, please forward this notice to the new owner and provide the new owner’s address to DRiV at 877-489-6659 or RECALL.SUPPORT@DRIV.COM.
In accordance with Federal law, any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Questions or Concerns?
If you have questions or concerns about this recall, you may contact DRiV Customer Service at 877-489-
6659 or RECALL.SUPPORT@DRIV.COM. If you are unable to obtain a remedy without charge within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this may cause, but we are taking this action in the interest of your personal safety and satisfaction with our products.
Sincerely,
IMPORTANT SAFETY RECALL
NHTSA RECALL NO. 21E097
December 2021
Dear Valued Customer:
We are writing to inform you that Federal Mogul Motorparts LLC (DRiV) is conducting a voluntary safety recall of certain NAPA-brand tie rods identified in the table below. Our records indicate that some of the recalled products were shipped to you.
What Products are Involved?
This recall involves the following products manufactured during the stated production periods:
| NAPA Part Number | Vehicle Application | Affected Production Range |
| NCP 2693957 | MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX | 03/10/2021 through 10/01/2021 |
The recalled products are marked with the following packaging label date codes: 1511069 – 1511274. See below for assistance identifying the packaging date code:
Label Date Code Location Example
What is the Problem?
The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.
What should you do?
Product Remaining in Your Inventory: If any of the subject products remain in your inventory, you should return them to DRiV for credit. You should first email warranty@driv.com with the number of units being returned, reference RGA27039 in the subject line. The warranty department will then issue call tags to return the product to DRiV Inc., Return Center, RGA 27039, 2250 Midway Ln, Smyrna, TN 37167. Replacements parts should be available for ordering by January 7, 2022. Replacement parts will have a new NAPA part number, 2694215. If you have any questions, please call 734-384-7898 and speak with a Warranty CSR. Note: It is a violation of federal law to sell the recalled products.
Products You Sold to Other Resellers: If you sold the recalled products to reselling customers, you must forward a copy of this letter and enclosed NHTSA-approved “Owner Letter” to them within five (5) business days of receipt. Recalled products should be returned to you, as the original point of purchase, for a refund or to receive a replacement tie rod.
Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and send them a copy of the enclosed NHTSAapproved Owner Letter. Alternatively, you can email your customers’ contact information to DRiV at SUPPORT@DRIV.COM and we will contact them directly. When contacted by the consumer, please do the following: (1) Confirm that the tie rod is covered by this recall by reviewing invoices or receipts; (2) If covered by this recall, the tie rod should be replaced at no cost to the customer (parts and labor); and (3) Submit a claim under the NAPA warranty claim procedure set forth above.
If you have any questions, please contact DRiV Customer Service at 877-489-6659 or RECALL.SUPPORT@DRIV.COM. We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.
Sincerely,
Federal Mogul Motorparts LLC
Enclosure (Owner Letter)
IMPORTANT SAFETY RECALL
NHTSA RECALL NO. 21E097
December 2021
Dear Valued MOOG Dealer:
We are writing to inform you that Federal-Mogul Motorparts LLC (DRiV) is conducting a voluntary safety recall of certain MOOG-brand tie rods identified in the table below. Our records indicate that some of the recalled products were shipped to you.
What Products are Involved?
This recall involves the following products manufactured during the stated production periods:
| Moog Part Number | Vehicle Application | Affected Production Range |
| EV801120 | MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX | 06/15/2020 through 10/01/2021 |
| EV800964 | MY 2010 – 2017 Hyundai Tucson MY 2011 – 2013 Kia Sportage | 07/01/2020 through 10/01/2021 |
The recalled products are marked with the following packaging label date codes: 1050153 through 1051274. For assistance identifying the packaging date code, please refer to the enclosed “Product Notice,” which you may have previously received.
What is the Problem?
The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.
What should you do?
Product Remaining in Your Inventory: If any of the subject products remain in your inventory, you should return them to DRiV per the attached “Product Notice” for credit. Replacements parts should be available for ordering by January 7, 2022. Replacement parts will have new part numbers: Part # 801544 will replace 801120; and Part #801545 will replace 800964. Note: It is a violation of federal law to sell the recalled products.
Products You Sold to Other Resellers: If you sold the recalled products to reselling customers, you must forward a copy of this letter and enclosed NHTSA-approved “Owner Letter” to them within five (5) business days of receipt. Recalled products should be returned to you, as the original point of purchase, for a refund or to receive a replacement tie rod.
Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and send them a copy of the enclosed NHTSAapproved Owner Letter. Alternatively, you can email your customers’ contact information to DRiV at SUPPORT@DRIV.COM and we will contact them directly. When contacted by the consumer, please do the following: (1) Confirm that the tie rod is covered by this recall by reviewing invoices or receipts; (2) If covered by this recall, the tie rod should be replaced at no cost to the customer (parts and labor); and (3) Submit a claim under the MOOG warranty claim procedure per the enclosed “Product Notice.”
If you have any questions, please contact DRiV Customer Service at 877-489-6659 or RECALL.SUPPORT@DRIV.COM. We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.
Sincerely,
Federal-Mogul Motorparts LLC
Enclosures (Product Notice; Owner Letter)
2 Affected Products
Equipments
| BRAND | PART NO. | PRODUCTION DATES |
| MOOG | TIE ROD END | |
| NAPA | TIE ROD END | |
8 Associated Documents
Recall Acknowledgement
RCAK-21E097-7389.pdf 744.813KB
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Defect Notice 573 Report
RCLRPT-21E097-9196.PDF 215.761KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21E097-0512.pdf 489.581KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21E097-0024.pdf 168.309KB
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Recall 573 Report – Amendment 1
RCLRPT-21E097-4197.PDF 215.766KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21E097-8014.pdf 692.029KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21E097-6463.pdf 132.623KB
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Recall Quarterly Report #1, 2021-4
RCLQRT-21E097-2673.PDF 211.128KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E097&docType=RCL
- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
- Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- The long socket slips over tie rod end and crows footengages on socket for easy removal and installation of tierods with inaccessible wrench flats.
- Includes 12 crowsfeet, sizes 1-3/16", 1-1/4", 1-3/8", 1-1/2", 1-5/16", 1-7/16", 29mm,32.5mm, 33.6mm, 38.4mm, 40mm and 42mm
- fits many cars, trucks and SUVs.
- fit type: Vehicle Specific
- INNER TIE ROD REMOVAL TOOL SET: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm; Easily remove most inner tie rod ends
- ULTRA DURABLE: Tie rod puller tool's crowfoot adapters are nickel plated for durability; Work the inner tie rod tool kit on your tierod end with the confidence that your tie rod set won't bend or break during use; Get the most from our tie rods tool
- WIDELY USEFUL INNER TIE ROD TOOL: Be sure you have an inner tie rod kit that can easily reach your inner tie rod without removing the rack and pinion; Tube handle inner diameter is 2.125 in. to service small cars, pick-ups, and SUVs
- USE A RATCHET OR BREAKER BAR: Properly torque the inner tie rod remover on the tie rod end without hassle; Tie rod end puller's 1/2 Inch drive tube handle makes it easy to remove and re-install tie rod ends; Tie rod puller kit gives you proper reach
- EFFORTLESS ORGANIZATION: OEM Tools inner tie rod tool can be taken anywhere easily; Tie rod end removal tool comes in a blow mold case for easy organization; The inner tie rod end tool is portable for use on tie rod inner ends on your family's fleet
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- (1) ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- (2) HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- (3) UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- (4) PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- (5) ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- [Perform Maintenance on Your Vehicle]: The ABN Master Inner Tie Rod Tool Removal 4-Piece Kit allows you to save time to make adjustments without removing the rack and pinion to access hard-to-reach tie rods
- [For Your Toolkit]: With its 1/2-inch square drive, this tie rod remover tool will work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
- [Fits Your Vehicle]: 1 3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1 5/16-inch adapter compatible with most rear wheel drive (RWD) and vehicles with racks and pinion power steering; 1 7/16-inch adapter compatible with most cars with saginaw in steering gear
- [Easy Storage]: No need to worry about tie rod end removal tool kit parts getting lost in your workshop; Heavy-duty 16.75 x 2.25 x 7.5 inch (42.5 x 5.7 x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
- [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
- 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- Tie rod/Pitman arm adjusting set
- Consists of one Pitman arm and four tie rod tools
- Included in a blow-molded storage case
- Inner Tie Rod Removal Kit: Used to safely and efficiently remove and install inner tie rods. Successfully remove and install inner tie rods without removing the rack and pinion. Suitable for most domestic and imported vehicles including cars, pickups and suv
- 12Pcs Crowfoot Adapters: The rod kit includes 12 crowfoot adapters, all of which are in the most common SAE and metric sizes: 1-3/16 ", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm and 42 mm. To get everything done quickly and efficiently to meet your needs
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- Easy to Use: First slide the adapter onto the flats of the lever, then rotate the collar to hold the fishtail fitting in place, and finally insert a 1/2" ratchet or impact spanner into the end hole. The inner lever can then be easily removed
- A Complete Set: This rod removal tool kit is a complete set that includes a rod, 12 adapters and a portable case. All tools are stored in this case, and fixed, easy to store and carry tools
- Facilitates 360-degree rotation of adjusting sleeve in tight areas
- Blow molded case keeps the tools organized and easy to transport
- 1 PC Pitman arm tool
- 4 PC Tie rod tools
- Weight 2.5 lbs.
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
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