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November 1, 2021 NHTSA CAMPAIGN NUMBER: 21V849000
Transfer Switch Wires May Come Loose
Loose wires can cause electrical arcing, increasing the risk of a fire.
NHTSA Campaign Number: 21V849
Manufacturer Heartland Recreational Vehicles, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,783
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020-2021 Heartland Cyclone and 2019-2021 Road Warrior Toy Hauler recreational trailers. The transfer switch wire securement lugs may have been improperly tightened during production, causing the wires to come loose.
Remedy
Dealers will inspect and tighten the securement lugs, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
![2021 Heartland Cyclone](/Uploads/2021-Heartland-Cyclone.webp)
21v849 & 2021-668
WC : 99.01.62
Transfer switch Torque Verification
1. Disconnect shore power. Turn battery disconnects to the off position.
3. Once access has been gained to transfer switch, remove cover using a 1/4” socket to loosen set screw.
4. Once cover has been removed from the transfer switch using an in.lbs torque screwdriver /wrench tighten each conductor lug to the specified torque indicated on the inside of the transfer switch cover or in the installation instructions.
5. Torque specs listed on the inside of the transfer switch cover.
Tools Needed
1. Screw gun with number two square bit.
2. 1/4” socket or wrench.
3. IN.LBS torque screwdriver or wrench.
4. 5/32” hex bit.
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
HEARTLAND | CYCLONE | 2020-2021 |
HEARTLAND | ROAD WARRIOR | 2019-2021 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-21V849-9369.PDF 215.592KB
Recall Acknowledgement
RCAK-21V849-4890.pdf 646.013KB
Recall 573 Report – Amendment 1
RCLRPT-21V849-7553.PDF 215.634KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V849-0187.PDF 211.139KB
Remedy Instructions and TSB
RCRIT-21V849-9011.pdf 590.817KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V849-1193.PDF 211.245KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V849-7851.PDF 211.325KB
Recall Quarterly Report #4, 2022-3
RCLQRT-21V849-6300.PDF 211.433KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V849&docType=RCL
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HIGH-QUALITY PRODUCT The PMTS automatic transfer switches are designed for use in RV’s with 30 AC service. When plugged into the shore power it will automatically provide AC power to all AC appliances. To operate your appliances from an onboard generator or alternative Power source simply start them and the PMTS-30 will automatically transfer the electrical power to AC appliances. They also feature a time delay of 20-30 seconds to allows the generator voltage to stabilize
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SAFE TO USE This automatic transfer switch will not boil the battery. It has an Intelligent way to charge and maintain your RV battery and very easy to install so it’s a free hassle to use.
NO NEED TO REWIRE With no need to re-wire, installation is only 10 minutes! It has an automatic three-stage converter that handles every charging need for the RV while extending the battery’s life. Well-maintained batteries should never need more than two-stage (normal and trickle) charging.
CONSTANT AND STABLE Power supply mode provides stable power to maintain system voltage for use in a wide variety of applications. Provides a constant clean power supply for using scan tools and reprogramming of ECMs without discharging the battery
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- EASY TO INSTALL: Our products have simple installation steps, easy-to-remove protective cover with wiring diagram inside,and the internal copper wiring is more concise and durable
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Last update on 2024-06-13 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-849 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : NOV 01, 2021 NHTSA Recall No. : 21V-849 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 1,783 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2020-2021 Heartland Cyclone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by 4 weeks of production prior to the first known incident. The end date is 4 weeks of production after last known incident. Production Dates : JUL 08, 2019 – APR 27, 2021 VIN Range 1 : Begin : 5SFCG4633LE424486 End : 5SFCG4021ME471937 ✔ Not sequential Vehicle 2 : 2019-2021 Heartland Road Warrior Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Population was determined by 4 weeks production prior to first known incident. End date is 4 weeks of production after last known incident. Production Dates : FEB 20, 2018 – NOV 11, 2020 VIN Range 1 : Begin : 5SFCG4434KE385781 End : 5SFCG463XME455851 ✔ Not sequential Description of Defect : Description of the Defect : Transfer switch wire securement lugs may not have been properly torqued to the manufacture’s installation instructions during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Improper torque on the lugs could cause the wires to become loose in the Part 573 Safety Recall Report 21V-849 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : transfer switch. If the wires become loose it could cause the wires to arch and possibly start a thermal event. This could lead to and increased risk of fire and injury. Description of the Cause : Production may not have verified proper torque of the lugs in the transfer switch box during the manufacturing process. Identification of Any Warning that can Occur : Loose wires could cause intermittent or loss of power in the unit. You may also smell hot or melting wires coming from the pass through storage area. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : See Attached document Description of Remedy : Description of Remedy Program : The remedy will be to have your local dealer or service center inspect and verify proper torque on the lugs within the Transfer switch box. This inspection will be done at no cost to the owner. All Reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs The remedy component would have the wire securement lugs torqued to Part 573 Safety Recall Report 21V-849 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : the proper values as stated on the Transfer switch box. Values vary by manufacture. Identify How/When Recall Condition was Corrected in Production : We have provided proper training and tools to the individuals installing the transfer switch boxes. We have installed a group lead verification signoff of proper torque specs being met on the production line. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : DEC 29, 2021 – DEC 29, 2021 Planned Owner Notification Date : DEC 29, 2021 – DEC 29, 2021 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-849 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : NOV 04, 2021 NHTSA Recall No. : 21V-849 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 1,783 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2020-2021 Heartland Cyclone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by 4 weeks of production prior to the first known incident. The end date is 4 weeks of production after last known incident. Production Dates : JUL 08, 2019 – APR 27, 2021 VIN Range 1 : Begin : 5SFCG4633LE424486 End : 5SFCG4021ME471937 ✔ Not sequential Vehicle 2 : 2019-2021 Heartland Road Warrior Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Population was determined by 4 weeks production prior to first known incident. End date is 4 weeks of production after last known incident. Production Dates : FEB 20, 2018 – NOV 11, 2020 VIN Range 1 : Begin : 5SFCG4434KE385781 End : 5SFCG463XME455851 ✔ Not sequential Description of Defect : Description of the Defect : Transfer switch wire securement lugs may not have been properly torqued to the manufacture’s installation instructions during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Improper torque on the lugs could cause the wires to become loose in the Part 573 Safety Recall Report 21V-849 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : transfer switch. If the wires become loose it could cause the wires to arch and possibly start a thermal event. This could lead to and increased risk of fire and injury. Description of the Cause : Production may not have verified proper torque of the lugs in the transfer switch box during the manufacturing process. Identification of Any Warning that can Occur : Loose wires could cause intermittent or loss of power in the unit. You may also smell hot or melting wires coming from the pass through storage area. Involved Components : Component Name 1 : Transfer Switch Component Description : Automatic Transfer Relay Switch Component Part Number : Progressive Dynamics Model PD52 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : See Attached document Description of Remedy : Description of Remedy Program : The remedy will be to have your local dealer or service center inspect and verify proper torque on the lugs within the Transfer switch box. This inspection will be done at no cost to the owner. All Reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs The remedy component would have the wire securement lugs torqued to Part 573 Safety Recall Report 21V-849 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : the proper values as stated on the Transfer switch box. Values vary by manufacture. Identify How/When Recall Condition was Corrected in Production : We have provided proper training and tools to the individuals installing the transfer switch boxes. We have installed a group lead verification signoff of proper torque specs being met on the production line. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : DEC 29, 2021 – DEC 29, 2021 Planned Owner Notification Date : DEC 29, 2021 – DEC 29, 2021 * NR – Not Reported
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