2014-2016 Starcraft Transit Buses Emergency Exit Window Labels Incorrect

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October 8, 2021 NHTSA CAMPAIGN NUMBER: 21V787000

Emergency Exit Window Labels Incorrect/FMVSS 217

In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury.

 

NHTSA Campaign Number: 21V787

Manufacturer Forest River, Inc.

Components EQUIPMENT

Potential Number of Units Affected 7,593

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2014-2016 Starcraft transit buses. The rear emergency exit window labels are not in the correct location and only provide instructions for one release mechanism, instead of two release mechanisms. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, “Bus Emergency Exits and Window Retention and Release.”

 

Remedy

Dealers will install new labels on the rear emergency exit windows, free of charge. Owner notification letters were mailed August 22, 2022. Owners may contact Forest River Customer Service at 1-800-348-7440. Forest River’s number for this recall is 05-0169.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Starcraft RV
Starcraft RV

 


This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The estimated time of repair is .20 hours. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these stickers. You may have the recall corrected at any Forest River dealership or Service Center. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule the free remedy.

IF YOUR WINDOW ALREADY HAS THE LABELS NEXT TO THE HANDLES THEN YOU ARE ALREADY COMPLIANT. YOU MAY DISREGARD THIS NOTICE AND LABELS

The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .8 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall

Please send the service invoice to the following address:

Starcraft
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Ave
Goshen, IN 46528

 


Chronology :

On April 5, 2016, Starcraft Bus noted the non-compliance described above during an internal audit of its product. The same day, Starcraft Bus notified the window manufacturer Lippert Components Inc. (LCI), who began a corrective action on current inventory. Starcraft Bus also remedied all product in current inventory and in-process inventory.

Also on April 5, 2016, Starcraft Bus notified Forest River Office of Corporate Compliance of the non-compliance. Forest River’s Corporate Committee met on April 7, 2016 and determined that a recall was appropriate.

On May 31, 2016, Forest River Inc. petitioned NHTSA for a decision on that the subject noncompliance is inconsequential as it relates to motor safety.

On October 5, 2021, Forest River received a denial of the petition regarding recall 16V216 via email to Forest River Inc. Office of Corporate Compliance Engineer Keith Fisher.

On October 6, 2021, Forest River began reviewing the data as requested by NHTSA to file a new 573 by Friday October 8, 2021

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
STARCRAFT BUS TRANSIT BUS 2012-2016

 


7 Associated Documents

Manufacturer Notices(to Dealers,etc)-Interim Dealer Letter

RCMN-21V787-5309.pdf 207.723KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V787-9986.pdf 194.244KB

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Recall Acknowledgement

RCAK-21V787-9343.pdf 645.778KB

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Noncompliance Notice 573 Report

RCLRPT-21V787-6160.PDF 214.64KB

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Miscellaneous Document – Model Listing

RMISC-21V787-2026.pdf 192.569KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V787-6848.pdf 207.662KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V787-5699.pdf 186.003KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V787&docType=RCL

 


 

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