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October 8, 2021 NHTSA CAMPAIGN NUMBER: 21V787000
Emergency Exit Window Labels Incorrect/FMVSS 217
In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury.
NHTSA Campaign Number: 21V787
Manufacturer Forest River, Inc.
Components EQUIPMENT
Potential Number of Units Affected 7,593
Summary
Forest River, Inc. (Forest River) is recalling certain 2014-2016 Starcraft transit buses. The rear emergency exit window labels are not in the correct location and only provide instructions for one release mechanism, instead of two release mechanisms. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Dealers will install new labels on the rear emergency exit windows, free of charge. Owner notification letters were mailed August 22, 2022. Owners may contact Forest River Customer Service at 1-800-348-7440. Forest River’s number for this recall is 05-0169.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
The estimated time of repair is .20 hours. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these stickers. You may have the recall corrected at any Forest River dealership or Service Center. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy.
IF YOUR WINDOW ALREADY HAS THE LABELS NEXT TO THE HANDLES THEN YOU ARE ALREADY COMPLIANT. YOU MAY DISREGARD THIS NOTICE AND LABELS
The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .8 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall
Please send the service invoice to the following address:
Starcraft
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Ave
Goshen, IN 46528
Chronology :
On April 5, 2016, Starcraft Bus noted the non-compliance described above during an internal audit of its product. The same day, Starcraft Bus notified the window manufacturer Lippert Components Inc. (LCI), who began a corrective action on current inventory. Starcraft Bus also remedied all product in current inventory and in-process inventory.
Also on April 5, 2016, Starcraft Bus notified Forest River Office of Corporate Compliance of the non-compliance. Forest River’s Corporate Committee met on April 7, 2016 and determined that a recall was appropriate.
On May 31, 2016, Forest River Inc. petitioned NHTSA for a decision on that the subject noncompliance is inconsequential as it relates to motor safety.
On October 5, 2021, Forest River received a denial of the petition regarding recall 16V216 via email to Forest River Inc. Office of Corporate Compliance Engineer Keith Fisher.
On October 6, 2021, Forest River began reviewing the data as requested by NHTSA to file a new 573 by Friday October 8, 2021
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
STARCRAFT BUS | TRANSIT BUS | 2012-2016 |
7 Associated Documents
Manufacturer Notices(to Dealers,etc)-Interim Dealer Letter
RCMN-21V787-5309.pdf 207.723KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V787-9986.pdf 194.244KB
Recall Acknowledgement
RCAK-21V787-9343.pdf 645.778KB
Noncompliance Notice 573 Report
RCLRPT-21V787-6160.PDF 214.64KB
Miscellaneous Document – Model Listing
RMISC-21V787-2026.pdf 192.569KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V787-6848.pdf 207.662KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V787-5699.pdf 186.003KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V787&docType=RCL
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SEOCONTENT-START
Model year Model Make USA 2012 ST22905 Starcraft Transit Bus 2 2012 ST2906C Starcraft Transit Bus 100 2012 ST2907C Starcraft Transit Bus 74 2012 ST2908 Starcraft Transit Bus 3 2012 ST2908C Starcraft Transit Bus 18 2012 ST2909C Starcraft Transit Bus 23 2012 ST2910 Starcraft Transit Bus 1 2012 ST2910C Starcraft Transit Bus 72 2012 ST2914 Starcraft Transit Bus 4 2012 ST2914C Starcraft Transit Bus 136 2012 ST2918C Starcraft Transit Bus 57 2012 ST2921 Starcraft Transit Bus 7 2012 ST2921C Starcraft Transit Bus 87 2012 ST2922C Starcraft Transit Bus 2 2012 ST2923C Starcraft Transit Bus 1 2012 ST2925C Starcraft Transit Bus 2 2012 ST2928C Starcraft Transit Bus 18 2012 ST2934C Starcraft Transit Bus 4 2012 ST2936C Starcraft Transit Bus 1 2012 ST2940C Starcraft Transit Bus 1 2012 ST2943C Starcraft Transit Bus 5 2012 ST2961C Starcraft Transit Bus 1 2012 ST2965C Starcraft Transit Bus 8 2012 ST2999C Starcraft Transit Bus 54 2012 ST3921C Starcraft Transit Bus 2 2012 ST3922C Starcraft Transit Bus 1 2012 ST3923C Starcraft Transit Bus 2 2012 ST4901C Starcraft Transit Bus 18 2012 ST4903C Starcraft Transit Bus 11 2012 ST4905 Starcraft Transit Bus 1 2012 ST4905C Starcraft Transit Bus 48 2012 ST4907C Starcraft Transit Bus 6 2012 ST4908C Starcraft Transit Bus 2 2012 ST4909C Starcraft Transit Bus 1 2012 ST8910C Starcraft Transit Bus 12 2012 ST8911C Starcraft Transit Bus 4 2012 ST8912C Starcraft Transit Bus 1 2012 ST8915C Starcraft Transit Bus 6 2012 ST8918C Starcraft Transit Bus 4 2012 ST8920C Starcraft Transit Bus 5 2012 ST8921C Starcraft Transit Bus 1 2012 ST8923C Starcraft Transit Bus 3 2012 ST8926C Starcraft Transit Bus 2 2012 ST8999C Starcraft Transit Bus 2 2013 ST22903 Starcraft Transit Bus 1 2013 ST22905 Starcraft Transit Bus 49 2013 ST22905C Starcraft Transit Bus 55 2013 ST22907 Starcraft Transit Bus 4 2013 ST22907C Starcraft Transit Bus 1 2013 ST22908 Starcraft Transit Bus 7 2013 ST22908C Starcraft Transit Bus 2 2013 ST22911 Starcraft Transit Bus 7 2013 ST22911C Starcraft Transit Bus 9 2013 ST22917C Starcraft Transit Bus 34 2013 ST22920C Starcraft Transit Bus 4 2013 ST22999 Starcraft Transit Bus 1 2013 ST2906C Starcraft Transit Bus 132 2013 ST2907C Starcraft Transit Bus 252 2013 ST2908C Starcraft Transit Bus 104 2013 ST2909C Starcraft Transit Bus 35 2013 ST2910C Starcraft Transit Bus 191 2013 ST2914 Starcraft Transit Bus 10 2013 ST2914C Starcraft Transit Bus 212 2013 ST2918 Starcraft Transit Bus 1 2013 ST2918C Starcraft Transit Bus 42 2013 ST2921 Starcraft Transit Bus 5 2013 ST2921C Starcraft Transit Bus 143 2013 ST2927C Starcraft Transit Bus 12 2013 ST2936C Starcraft Transit Bus 1 2013 ST2940C Starcraft Transit Bus 5 2013 ST2941C Starcraft Transit Bus 31 2013 ST2942C Starcraft Transit Bus 2 2013 ST2943C Starcraft Transit Bus 19 2013 ST2965C Starcraft Transit Bus 11 2013 ST2967C Starcraft Transit Bus 1 2013 ST2999 Starcraft Transit Bus 1 2013 ST29999C Starcraft Transit Bus 5 2013 ST2999C Starcraft Transit Bus 52 2013 ST33901C Starcraft Transit Bus 5 2013 ST3923C Starcraft Transit Bus 5 2013 ST3929C Starcraft Transit Bus 2 2013 ST4901C Starcraft Transit Bus 30 2013 ST4902C Starcraft Transit Bus 2 2013 ST4903C Starcraft Transit Bus 86 2013 ST4905C Starcraft Transit Bus 52 2013 ST4907C Starcraft Transit Bus 10 2013 ST4908C Starcraft Transit Bus 2 2013 ST4909C Starcraft Transit Bus 3 2013 ST4999C Starcraft Transit Bus 1 2013 ST8910C Starcraft Transit Bus 11 2013 ST8911C Starcraft Transit Bus 12 2013 ST8914C Starcraft Transit Bus 1 2013 ST8915C Starcraft Transit Bus 6 2013 ST8918C Starcraft Transit Bus 20 2013 ST8919C Starcraft Transit Bus 10 2013 ST8920C Starcraft Transit Bus 12 2013 ST8921C Starcraft Transit Bus 1 2013 ST8923C Starcraft Transit Bus 2 2013 ST8924C Starcraft Transit Bus 3 2013 ST8925C Starcraft Transit Bus 2 2014 ST22905 Starcraft Transit Bus 22 2014 ST22905C Starcraft Transit Bus 6 2014 ST22906C Starcraft Transit Bus 2 2014 ST22907 Starcraft Transit Bus 1 2014 ST22908 Starcraft Transit Bus 6 2014 ST22908C Starcraft Transit Bus 1 2014 ST22911C Starcraft Transit Bus 17 2014 ST22917C Starcraft Transit Bus 43 2014 ST22920C Starcraft Transit Bus 4 2014 ST22999C Starcraft Transit Bus 5 2014 ST2906C Starcraft Transit Bus 87 2014 ST2907 Starcraft Transit Bus 21 2014 ST2907C Starcraft Transit Bus 385 2014 ST2908 Starcraft Transit Bus 1 2014 ST2908C Starcraft Transit Bus 102 2014 ST2909C Starcraft Transit Bus 49 2014 ST2910C Starcraft Transit Bus 30 2014 ST2914 Starcraft Transit Bus 8 2014 ST2914C Starcraft Transit Bus 272 2014 ST2918C Starcraft Transit Bus 61 2014 ST2921 Starcraft Transit Bus 3 2014 ST2921C Starcraft Transit Bus 211 2014 ST2925C Starcraft Transit Bus 6 2014 ST2927C Starcraft Transit Bus 6 2014 ST2940C Starcraft Transit Bus 3 2014 ST2941C Starcraft Transit Bus 72 2014 ST2942C Starcraft Transit Bus 4 2014 ST2943C Starcraft Transit Bus 11 2014 ST2960C Starcraft Transit Bus 1 2014 ST2961 Starcraft Transit Bus 1 2014 ST2961C Starcraft Transit Bus 1 2014 ST2963C Starcraft Transit Bus 2 2014 ST2964C Starcraft Transit Bus 1 2014 ST2965C Starcraft Transit Bus 6 2014 ST2999C Starcraft Transit Bus 125 2014 ST33901C Starcraft Transit Bus 13 2014 ST3925 Starcraft Transit Bus 1 2014 ST3999 Starcraft Transit Bus 2 2014 ST3999C Starcraft Transit Bus 1 2014 ST4901C Starcraft Transit Bus 11 2014 ST4903C Starcraft Transit Bus 23 2014 ST4905C Starcraft Transit Bus 53 2014 ST4906C Starcraft Transit Bus 1 2014 ST4907C Starcraft Transit Bus 6 2014 ST4908C Starcraft Transit Bus 1 2014 ST4909C Starcraft Transit Bus 1 2014 ST4999C Starcraft Transit Bus 3 2014 ST8910C Starcraft Transit Bus 8 2014 ST8911C Starcraft Transit Bus 18 2014 ST8912C Starcraft Transit Bus 1 2014 ST8915C Starcraft Transit Bus 9 2014 ST8918 Starcraft Transit Bus 1 2014 ST8918C Starcraft Transit Bus 16 2014 ST8919C Starcraft Transit Bus 3 2014 ST8920C Starcraft Transit Bus 3 2014 ST8923C Starcraft Transit Bus 12 2014 ST8924C Starcraft Transit Bus 1 2014 ST8999C Starcraft Transit Bus 24 2015 ST22905 Starcraft Transit Bus 2 2015 ST22908 Starcraft Transit Bus 8 2015 ST22909 Starcraft Transit Bus 5 2015 ST22911C Starcraft Transit Bus 1 2015 ST22916C Starcraft Transit Bus 2 2015 ST22917C Starcraft Transit Bus 77 2015 ST22919C Starcraft Transit Bus 2 2015 ST22920C Starcraft Transit Bus 17 2015 ST22999C Starcraft Transit Bus 28 2015 ST2906C Starcraft Transit Bus 72 2015 ST2907C Starcraft Transit Bus 309 2015 ST2908C Starcraft Transit Bus 122 2015 ST2909C Starcraft Transit Bus 71 2015 ST2910C Starcraft Transit Bus 79 2015 ST2914 Starcraft Transit Bus 3 2015 ST2914C Starcraft Transit Bus 281 2015 ST2918C Starcraft Transit Bus 66 2015 ST2921C Starcraft Transit Bus 111 2015 ST2922C Starcraft Transit Bus 1 2015 ST2927C Starcraft Transit Bus 11 2015 ST2928C Starcraft Transit Bus 2 2015 ST2934C Starcraft Transit Bus 6 2015 ST2940C Starcraft Transit Bus 4 2015 ST2941C Starcraft Transit Bus 50 2015 ST2943C Starcraft Transit Bus 9 2015 ST2960C Starcraft Transit Bus 6 2015 ST2961C Starcraft Transit Bus 1 2015 ST2962C Starcraft Transit Bus 10 2015 ST2964C Starcraft Transit Bus 1 2015 ST2965C Starcraft Transit Bus 4 2015 ST2998C Starcraft Transit Bus 4 2015 ST2999C Starcraft Transit Bus 84 2015 ST33901C Starcraft Transit Bus 8 2015 ST3922C Starcraft Transit Bus 3 2015 ST3923C Starcraft Transit Bus 3 2015 ST3999 Starcraft Transit Bus 10 2015 ST4901C Starcraft Transit Bus 3 2015 ST4903C Starcraft Transit Bus 20 2015 ST4905C Starcraft Transit Bus 57 2015 ST4907C Starcraft Transit Bus 13 2015 ST4908C Starcraft Transit Bus 1 2015 ST4909C Starcraft Transit Bus 1 2015 ST8910C Starcraft Transit Bus 3 2015 ST8911C Starcraft Transit Bus 12 2015 ST8912C Starcraft Transit Bus 3 2015 ST8915C Starcraft Transit Bus 16 2015 ST8918C Starcraft Transit Bus 8 2015 ST8919C Starcraft Transit Bus 1 2015 ST8920C Starcraft Transit Bus 5 2015 ST8923C Starcraft Transit Bus 3 2015 ST8999C Starcraft Transit Bus 27 2016 ST22908C Starcraft Transit Bus 1 2016 ST22911C Starcraft Transit Bus 1 2016 ST22916C Starcraft Transit Bus 3 2016 ST22917 Starcraft Transit Bus 1 2016 ST22917C Starcraft Transit Bus 128 2016 ST22918C Starcraft Transit Bus 3 2016 ST22919C Starcraft Transit Bus 3 2016 ST22920C Starcraft Transit Bus 23 2016 ST22925C Starcraft Transit Bus 1 2016 ST22926 Starcraft Transit Bus 1 2016 ST22999 Starcraft Transit Bus 1 2016 ST22999C Starcraft Transit Bus 13 2016 ST2906C Starcraft Transit Bus 72 2016 ST2907C Starcraft Transit Bus 339 2016 ST2908C Starcraft Transit Bus 84 2016 ST2909C Starcraft Transit Bus 82 2016 ST2910C Starcraft Transit Bus 70 2016 ST2914 Starcraft Transit Bus 2 2016 ST2914C Starcraft Transit Bus 199 2016 ST2918C Starcraft Transit Bus 47 2016 ST2921C Starcraft Transit Bus 99 2016 ST2922C Starcraft Transit Bus 1 2016 ST2923C Starcraft Transit Bus 1 2016 ST2925C Starcraft Transit Bus 1 2016 ST2927C Starcraft Transit Bus 35 2016 ST2928C Starcraft Transit Bus 1 2016 ST2940C Starcraft Transit Bus 16 2016 ST2941 Starcraft Transit Bus 1 2016 ST2941C Starcraft Transit Bus 57 2016 ST2942C Starcraft Transit Bus 2 2016 ST2943C Starcraft Transit Bus 5 2016 ST2960C Starcraft Transit Bus 3 2016 ST2961C Starcraft Transit Bus 1 2016 ST2963C Starcraft Transit Bus 5 2016 ST2964C Starcraft Transit Bus 2 2016 ST2970C Starcraft Transit Bus 135 2016 ST2972C Starcraft Transit Bus 24 2016 ST2998C Starcraft Transit Bus 4 2016 ST2999C Starcraft Transit Bus 36 2016 ST33901C Starcraft Transit Bus 1 2016 ST3999C Starcraft Transit Bus 9 2016 ST4901C Starcraft Transit Bus 2 2016 ST4903C Starcraft Transit Bus 20 2016 ST4905C Starcraft Transit Bus 31 2016 ST4906C Starcraft Transit Bus 3 2016 ST4907C Starcraft Transit Bus 9 2016 ST4908C Starcraft Transit Bus 4 2016 ST4909C Starcraft Transit Bus 1 2016 ST8910C Starcraft Transit Bus 16 2016 ST8911C Starcraft Transit Bus 4 2016 ST8918C Starcraft Transit Bus 11 2016 ST8919C Starcraft Transit Bus 1 2016 ST8920C Starcraft Transit Bus 1 2016 ST8923C Starcraft Transit Bus 5 2016 ST8924C Starcraft Transit Bus 5 2016 ST8999C Starcraft Transit Bus 1 Grand Total 7593
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IMPORTANT SAFETY RECALL Page 1 of 1 November 2021 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Vehicles will receive the correct emergency exit stickers for the egress windows. A second letter with the stickers will be mailed once the stickers are available. What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (800) 348-7440 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V787 CANADA RECALL: 2021-623 FR ID# 05-0169 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service INTERIM OWNER NOTIFICATION A SECONDARY NOTICE WILL FOLLOW WHEN THE REMEDY IS AVAILABLE Sincerely, Cherie Schmucker Forest River, Inc. Office Manager Office of Corporate Compliance
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IMPORTANT SAFETY RECALL Page 1 of 2 July 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? The estimated time of repair is .20 hours. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these stickers. You may have the recall corrected at any Forest River dealership or Service Center. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. IF YOUR WINDOW ALREADY HAS THE LABELS NEXT TO THE HANDLES THEN YOU ARE ALREADY COMPLIANT. YOU MAY DISREGARD THIS NOTICE AND LABELS The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .8 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V787 CANADA RECALL: 2021-623 FR ID# 05-0169 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 Please send the service invoice to the following address: Starcraft Forest River, Inc. Attn: WARRANTY MANAGER 2367 Century Ave Goshen, IN 46528 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (800) 348-7440 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2021-623 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 21V787
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IMPORTANT SAFETY RECALL Page 1 of 2 July 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” The identified VIN(S) referenced in the attached document(s). The designated Date range of production is 1/1/2012 through 4/6/2016 DEFECT/NONCOMPLIANCE: The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle EVALUATION OF RISK: If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury. SERVICE PROCEDURE: Dealership Service Department Service procedures are included below. Please contact your representative below to order the stickers. 2 stickers will be needed for each window Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V787 CANADA RECALL: 2021-623 FR ID: 05-0169 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service REAR EMERGENCY EXIT WINDOW REAR EMERGENCY EXIT WINDOW CURRENT LABEL AFFIXED AFFIX NEW LABELS HERE – APPROXIMATELY 1”to 6” FROM THE TOP OF RELEASE HANDLES IMPORTANT SAFETY RECALL Page 2 of 2 DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 21V787 2021-623 RC-047-03-00-004158 INSTALL LABELS ON WINDOW .20 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (800) 348-7440 The Recall shall be considered the utmost priority to remedy the 2012- 2016 Starcraft Transit Buses in question. The retail consumer shall not be charged any amount of monies for remedy to their 2012- 2016 Starcraft Transit Buses listed under this Recall. If your dealership has already performed the remedy to 2012- 2016 Starcraft Transit Buses, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2012- 2016 Starcraft Transit Buses in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
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IMPORTANT SAFETY RECALL Page 1 of 1 November 2021 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in 2012- 2016 Starcraft Transit Buses and fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS/CMVSS 217, “Bus emergency exits and window retention and release.” The identified VIN(S) referenced in the attached document(s). The designated Date range of production is 1/1/2012 through 4/6/2016 DEFECT/NONCOMPLIANCE: The rear emergency exit window labels are not within 16cm of the release mechanisms, and the instructions are incomplete as they only reference one single handle EVALUATION OF RISK: If the passenger follows the instructions on the label, a passenger would operate one release mechanism resulting in the second release mechanism to remain latched. Therefore, the window may not be able to pushed out in an emergency potentially causing personal injury. SERVICE PROCEDURE: Dealership Service Department Service procedures are not available at this time. A second letter will contain the details of when the parts are available HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (800) 348-7440 Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V787 CANADA RECALL: 2021-623 FR ID: 05-0169 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service INTERIM OWNER NOTIFICATION A SECONDARY NOTICE WILL FOLLOW WHEN THE REMEDY IS AVAILABLE
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