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September 28, 2021 NHTSA CAMPAIGN NUMBER: 21V756000
Patio Awning may Separate from Motorhome
An awning that separates while the vehicle is in motion can increase the risk of a crash.
NHTSA Campaign Number: 21V756
Manufacturer Thor Motor Coach
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 54
Summary
Thor Motor Coach (TMC) is recalling certain 2021-2022 Venetian motorhomes. The patio awning may have been improperly installed, allowing it to separate.
Remedy
Dealers will secure the awning, free of charge. Owner notification letters were mailed November 24, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000244.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Repair Instructions
| Recall # | 21V-756
2021-599 |
||
| Description/Title: | Venetian Patio Awning | ||
| Affected Product Line(s): | Certain model year 2021 & 2022 Venetian motorhomes | ||
| Service Campaign # : | RC000244 | Released Date: | 11/22/2021 |
| Repair Code: | Inspect:
TMCRC10105Y Inspect & Repair: TMCRC10105V |
Document Date: | 11/22/2021 |
| Time Allowed: | Inspect:
0.3 Inspect & Repair: 1.5 |
Document Revision: | A |
Issue:
On certain model year 2021 & 2022 Venetian motorhomes, the patio awning was not properly installed on the motorhome. The awning has the potential to separate from the motorhome, which could lead to property damage, personal injury, and/or a crash while the motorhome is in motion.
Tools Needed:
- Scaffolds or multiple ladders
- Screw Gun/Impact
- Wire cutters/crimper (if needing to remove wiring from motorhome) Butt connects (if needing to remove wiring from motorhome)
Parts Needed:
- Additional screws (as needed) – Size ¼”- 14 X 1 – 1/2”
Instructions:
1. Run patio awning all the way out. Using two (2) techs (either on ladders or scaffolding), have one lift up on middle end to provide a small gap between where the brackets meet the motorhome. Slide an inspection gauge in between the motorhome and brackets (a good item is a business card).
a. If it stops 2 ½ inches, it means the bottoms screws are installed and no further repair is needed.
b. If it goes up any higher during inspection, bottom screws are missing and will need to be installed.
2. To install missing screws, awning will need to be removed from motorhome and then re-mounted once done. Reference following pages for Girard’s procedure on re-mounting the awning.
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 21V-756
Transport Canada Recall # 2021-599
C. MOUNTING THE AWNING.
1. Lift the awning into position for fastening to the vehicle mounted brackets.
a. Ladders are usually sufficient; however, a scaffold or forklift may be used.
b. If using a forklift use all necessary caution to protect the surface of the awning. Lift from the center of the awning to maintain product balance while elevating.
2. Place the awning onto the brackets while feeding the motor power cable through the hole. A small amount of lubricant may aid the feeding of the cable. Make sure the grooves of the awning are securely engaged into the channels on the bracket. (Figure 4)
3. Secure the awning by moving the slide locks along the bottom awning track until they are located under their respective brackets (Figure 5). The final position of the slide lock should be directly under the shoulder of the arm.
4. Once the final location of the slide locks has been achieved, tighten both set screws on each slide lock with a 4mm Allen wrench (Figure 6). This secures the awning in place.
(OPTIONAL, WEATHER STRIPPING NOT INCLUDED, SIDEWALL APPLICATION ONLY)
1. Trim weather stripping to the length of the awning and remove any overhang.
2. Make a small cut in the weather stripping to allow for the motor cord.
3. Apply generous beads of silicone along the weather stripping.
4. Push weather stripping firmly into place.
5. Wipe off excess silicone.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-756
Safety Advisory: RC000244
November 2021
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 & 2022 Venetian motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been discovered that on certain model year 2021 & 2022 Venetian motorhomes, the patio awning was not properly installed on the motorhome. The awning has the potential to separate from the motorhome, which could lead to property damage, personal injury, and/or a crash while the motorhome is in motion.
What we will do
TMC has contacted your selling dealer and has instructed them on how to inspect your patio awning for the proper amount of screws in the brackets and install them if they are missing. This will be done at no cost to you the owner. The remedy could take approximately up to 1 ½ hours to perform.
What we need you to do
At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–service–center/. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com.
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
cc: National Highway Traffic Safety Administration (NHTSA)
Chronology :
9/10/2021- TMC was notified of two units that have experienced the awning falling off while in the out position. It was found that during production when the awning changed to an 18ft from a 16ft, they were not being properly installed. On the four mounting plates, all of the screws were not installed as required to secure the awning to the motorhome.
9/13/2021 to 9/20/2021 – Inspections were done on units in the field to determine if similar units were experiencing the same installation issue.
9/21/2021- The TMC Safety Committee met and determined a recall is needed.
11/19/2021- After further inspection, It has been determined that starting back to January 9, 2020, the 16’ patio awnings were also incorrectly installed at Plant 850A and may be missing screws in brackets. Twenty-three (23) units were added to the scope
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| THOR MOTOR COACH | VENETIAN | 2021-2022 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V756-3345.pdf 37.178KB
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Manufacturer Notices(to Dealers,etc)
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Defect Notice 573 Report
RCLRPT-21V756-7933.PDF 215.068KB
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Recall Acknowledgement
RCAK-21V756-1624.pdf 645.739KB
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Remedy Instructions and TSB
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Recall 573 Report – Amendment 1
RCLRPT-21V756-5539.PDF 215.389KB
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Recall Quarterly Report #1, 2021-4
RCLQRT-21V756-2202.PDF 211.128KB
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Recall Quarterly Report #2, 2022-1
RCLQRT-21V756-0268.PDF 211.231KB
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Recall Quarterly Report #3, 2022-2
RCLQRT-21V756-7141.PDF 211.312KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V756&docType=RCL
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SEOCONTENT-START
IMPORTANT SAFETY RECALL RC000244 This notice applies to vehicle: «VIN» «Dealer_name» «Street» «City», «State» «Zip» Dear Dealer: This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety. Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes. It has been discovered that on certain model year 2021 & 2022 Venetian motorhomes, the patio awning was not properly installed on the motorhome. The awning has the potential to separate from the motorhome, which could lead to property damage, personal injury, and/or a crash while the motorhome is in motion. The required action is to inspect the patio awning for the proper amount of screws in the brackets and install them if they are missing. The inspection should take approximately 15 minutes and the repair could take approximately up to 1 ½ hours to perform. Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days. If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020. We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products. Sincerely, Thor Motor Coach Re: NHTSA Recall No. 21V-756 Transport Canada No. 2021-599
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SEOCONTENT-END