2016-2021 Altec LS87 Aerial Devices CSN833 Bolt Failure May Cause Pedestal Separation

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September 16, 2021 NHTSA CAMPAIGN NUMBER: 21V722000

Bolt Failure May Cause Pedestal Separation

Broken bolts can cause the pedestal to separate from the turntable, increasing the risk of injury.

 

NHTSA Campaign Number: 21V722

Manufacturer Altec Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 94

 

Summary

Altec Industries, Inc. (Altec) is recalling certain 2016-2021 LS87 aerial devices. The outer-race rotation bearing bolt washers may interfere with an adjacent pedestal weld, which could cause the rotation bearing bolts to break.

 

Remedy

Altec will inspect the outer rotation bolt washers and repair the pedestal as necessary, free of charge. Owner notification letters were mailed on November 15, 2021. Owners may contact Altec’s customer service at 1-877-462-5832. Altec’s number for this recall is CSN 833.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Altec
Altec

 


IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list.

NHTSA Safety Recall
No. 21V-722

November 15, 2021

Dear Altec Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain LS87 aerial devices built from June 2016 to June 2021. Washers on the outer race rotation bearing cap screws may overlap the adjacent weld. Interference with weld under the washer can cause the cap screw to fail. The failure of rotation bearing cap screws can cause uncontrolled movement. Death or serious injury can result from uncontrolled movement.

In order to determine if your unit is affected by this CSN, compare the serial number of your unit with the list of affected units attached to the notice. Refer to the attached notice for the items covered under the warranty policy. The inspection can be performed by the customer. The repair must be performed by Altec. Contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The inspection is expected to take up to one hour to complete. The repair is expected to take from four to 24 hours to complete. All work will be performed at no charge to the customer when presented for repair.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.

If you have sold or retired the unit, please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.

If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or  go to https://www.safercar.gov.

For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-462-5832).

We are sorry to cause this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


6 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC AERIAL DEVICE 2016-2021

 


8 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V722-2788.pdf 1356.251KB

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Recall 573 Report – Amendment 1 11/05/2021

RCLRPT-21V722-7258.PDF 213.732KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V722-7051.pdf 967.693KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V722-3191.PDF 211.146KB

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Defect Notice 573 Report

RCLRPT-21V722-6172.PDF 213.624KB

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Recall Acknowledgement

RCAK-21V722-9792.pdf 645.508KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V722-8660.PDF 211.24KB

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Recall Quarterly Report #3, 2022-2

RCLQRT-21V722-6951.PDF 211.327KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V722&docType=RCL

 


 

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