“This site contains affiliate links for which OEMDTC may be compensated” |
September 23, 2021 NHTSA CAMPAIGN NUMBER: 21V738000
Side Stand Not Welded Properly
A broken side stand could result in the motorcycle falling down, increasing the risk of injury.
NHTSA Campaign Number: 21V738
Manufacturer Ducati North America
Components STRUCTURE
Potential Number of Units Affected 205
Summary
Ducati North America (Ducati) is recalling certain 2019 Hypermotard 950 SP motorcycles. The side stand may be improperly welded, potentially causing the stand to break.
Remedy
Dealers will install a new side stand, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-21-011.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
CR220 – Side Stand Replacement
Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011
Date: | September 28, 2021 |
To: | Dealer Principal, General Manager, Service Manager, North American Dealer Network |
From: | Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager |
Dear Dealers,
Ongoing product quality testing and field reports have identified a potential problem in the production process by the side stand supplier on a small batch of the above-mentioned motorcycles. There is a risk that the side stand could break at the weld that joins the side stand tube with the upper forged section, leading to an excessive inclination of the motorcycle when parked and, in rare cases, to a potential tip over.
For all involved vehicles, the side stand must be replaced with a new one with part no. 55610702BA. When replacing the side stand, you will also be required to replace the retaining pin part no. 82114632BB to ensure the proper installation of a new assembly.
Application
You can find the precise list of VIN numbers involved in CR220 on the DCS, in sections:
VIN HISTORY | It is possible to search by individual frame number. | |
CAMPAIGNS | It is possible to search for all the frame numbers that you received from Ducati Motor Holding. |
Customer Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations and always before delivery to the final Customer. All motorcycles already delivered to final Customers must undergo this inspection as soon as they come to your workshop.
Parts Distribution
The components with part no. 55610702BA and 82114632BB required to carry out the upgrade under this Safety Recall Campaign must be ordered for each affected frame number.
Warranty Reimbursement Rules
Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS.
The warranty claim is pre-filled and is identified as CR220.
The Dealer shall be reimbursed for the parts listed for the operation; Side Stand (part no. 55610702BA), Pin (82114632BB); and labor for 18min (3 labor units) that includes the time necessary for:
- Vehicle reception
- Replacement of the side stand and the retaining pin
- Soft cleaning of the vehicle
Table of Contents
Page | |
Introduction | 1 |
Application | 2 |
Customer Impact | 2 |
Parts Distribution | 2 |
Warranty Reimbursement Rules | 2 |
Spare Parts | 4 |
Tools and Consumables | 4 |
Service Solution – Side Stand Replacement | 5 |
Additional Requirements and Notes | 10 |
Customer Letter Example | 11 |
Spare Parts
The components to be used for this update are:
PART NO. | COMPONENT | IMAGE | QUANTITY |
55610702BA | Side stand | 1 | |
82114632BB | Pin | 1 |
Tools and Consumables
Spring hook tool | |
Torque wrench with range from 0 Nm to 40 Nm | |
Grease Shell GADUS S2 V220 AD 2 (or equivalent) | |
LOCTITE 243 |
Service Solution
WARNING
To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions
- Position the bike on the rear paddock stand
NOTE
Before replacing the side stand of the bike, mark as “NON CONFORMING” with a permanent marker
- Remove the special retaining screw (1) and slide out the side stand switch (2)
- Release side stand return internal spring (3) and external spring (4) from hook (5) and pin (6) groove
WARNING
Pay attention when releasing the springs to prevent potential damage or injury
- Remove nut M8x1.25 (8) and pin M8x1.25 (9) securing the side stand to the relevant support bracket; then slide out the side stand
- Clean the mating surfaces of the side stand support plate from residues of grease and dirt
- Take the new side stand part no. 55610702BA and the new pin part no. 82114632BB
- Apply Shell GADUS S2 V220 AD 2 grease (or equivalent) on the mating surfaces between the side stand and the support bracket
- Apply LOCTITE 243 on the thread and Shell GADUS S2 V220 AD 2 grease on the underhead and collar of the new pin (A), paying attention that the two products do not come into contact
- Fit the side stand on the support bracket and fix it by starting the pin (A) oriented as shown in the figure
- Tighten Pin (A) to 24 Nm ± 10% and certify
- Thoroughly clean the threaded projection of Pin (A)
- Apply LOCTITE 243 on the thread of Nut (8)
- Start Nut (8) on the threaded projection of Pin (A)
- Making sure the side stand is in “closed” position, tighten Nut (8) to 24 Nm ± 10% while holding Pin (A)
- Position the side stand sensor by inserting the sensor pin (A) into hole (B) of the side stand and matching it with the side stand pin (C) and sensor opening (D).
WARNING
While tightening it is necessary to keep the sensor in the correct position in order to avoid unintentional revolutions caused by tightening torque application.
- Tighten special screw (1) to 5 Nm ± 10%
- Secure the side stand internal spring (3) and external spring (4) on hook (5) and pin (6) groove as shown in the figure.
WARNING
Pay attention when fitting the springs to prevent potential damage or injury
- Check that the side stand moves freely
- Check the correct operation of the safety switch
- Remove the rear paddock stand
- Place vehicle on side stand
Campaign Authorization
Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.
Dealer Obligation
This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager.
Thank you for your cooperation.
Service Department Ducati North America, Inc.
For questions on this Workshop Campaign, please contact your Service Area Manager.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX
NHTSA Recall No. 21V-738
September 28, 2021
Customer Name
Customer Address City, St, Zip Code
Subject:
Ducati Motorcycle: Hypermotard 950 SP Model Year 2019
NHTSA Campaign I.D. Number: 21V-738
Dealer Bulletin: SRV-RCL-21-011
Dear Ducati Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain Hypermotard Vehicles as listed above. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
What is wrong?
Ongoing product quality testing and field reports have identified a potential problem in the production process by the side stand supplier on a specific production of motorcycles (Hypermotard 950 SP Model Year 2019 only). There is a risk that the side stand could break at the weld that joins the side stand tube with the upper forged section, leading to an excessive inclination of the motorcycle when parked. In rare cases a potential tip over may occur, presenting an injury risk to persons in close proximity to the motorcycle.
What will Ducati do?
An official Ducati dealer will install a new side stand and pivot pin, free of charge. The repair will take approximately 18 minutes to complete. Service time will vary depending on dealer scheduling.
Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to use your motorcycle to reach your Ducati authorized dealer. It is advisable not to load the side stand by supporting a stationary rider and/or passenger.
To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you cannot obtain satisfaction, please use the following options:
For USA Customers:
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to www.nhtsa.gov .
For Canadian Customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510.
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.
Your authorized Ducati retailer will request a copy of your owner notification letter, as well as a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.
We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.
What if you no longer own the vehicle?
If you no longer own the vehicle, please e-mail your change of ownership information to ContactUs@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446.
We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.
Sincerely,
Richard Kenton
Technical Director – Ducati North America
Chronology :
In September 2020 Ducati received a report from the field about a broken side stand that caused the motorcycle to fall down to the ground. An investigation was started at that time.
During this investigation, Ducati became aware of a total of 10 field cases worldwide. Of these, 7 cases complained that the side stand bent excessively and 3 cases complained that the side stand broke, causing the motorcycle fall to the ground. None of these cases involved any injuries.
The result of the investigation, with the support of the side stand supplier, has defined the root cause as a possible non-conforming weld in a specific and defined side stand production batch.
Ducati has identified the motorcycles where the possible non-conforming side stands were installed.
On September 21, 2021, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign to address this condition in the affected population.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
DUCATI | HYPERMOTARD | 2019 |
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V738-1674.pdf 246.905KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V738-2057.PDF 211.137KB
Safety Bulletin = Safety Bulletin re CR220 Side Stand Replacement Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011
RCSB-21V738-6345.pdf 979.495KB
Defect Notice 573 Report
RCLRPT-21V738-2335.PDF 215.697KB
Recall Acknowledgement
RCAK-21V738-1885.pdf 644.918KB
Defect Notice 573 Report
RCLRPT-21V738-8592.PDF 215.696KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V738-5466.PDF 211.234KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V738-4229.PDF 211.318KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V738&docType=RCL
“This site contains affiliate links for which OEMDTC may be compensated” |
- 100% Brand new and high quality
- Material: Billet Aluminum,CNC Machined
- Color: black,come as the picture shown.
- Easy to install,installation instructions not included.
- Fitment: 2003-2014 CBR 600RR 2004-2007 CBR 1000RR
- Hold well---Made from steel with a black powder coated finish for maximum durability. Strong Welded tip fits in the axle of virtually any bike from 80cc bikes to 500cc bikes. Black powder coated steel for durability.
- Extra sturdy design --- The uniquely designed internal T-shaped support structure increases the load-bearing capacity of the triangle to prevent bending and deformation.
- Cost-efficient way to rest your dirt bike---Quick and easy side stand hooks into your rear axle. Able to use rear axles which inner diameters are greater than 11mm.But to make sure, measure the size of the hole in your bike's rear axle first.
- Eapele dirt bike stand is really handy when you’re out riding and need a quick stand to hold the bike up while you’re grabbing a drink. Help angle the bike perfectly into a nice parking stance.
- Manufacturer Warranty---Eapele fence post anchor brackets covered in an 18months warranty. If you have any concerns, just contact us on Amazon. We will always be there.
- Versatile Compatibility: Our heavy-duty motorcycle kickstand is the perfect replacement for most motorcycles, including popular models like monkey Z50 Bike. Whether you have a dirtbike, motocycle, or any other type of motorcycle, our kickstand is designed to fit them all
- Enhanced Stability: Our kickstand features an enlarged bottom plate, which disperses pressure when parked, effectively safeguarding the floor from scratches. Additionally, the increased foot support on soil ground prevents the vehicle from collapsing or falling
- Unmatched Durability: Crafted from a premium metal alloy, our motorcycle side stand offers exceptional toughness and hardness. With a black paint coating, it is resistant to oxidation and rust, ensuring long-lasting durability even in harsh weather conditions
- Effortless Installation: Our motorcycle kickstand has been professionally engineered and processed for seamless installation. It comes with matching screws and springs, making the installation process quick and hassle-free
- The Perfect Upgrade: If you're looking for an ideal replacement or refurbishment for your motorcycle, look no further. Our meticulously manufactured motorcycle side stand provides stability and durability, ensuring a reliable and safe parking experience
- Large Load Capacity: With a powerful 850 lb (0.39 Ton) load capacity, our motorcycle stand is designed for a tire radius within 13.8 inches, making it compatible with most motorcycles, including popular brands like Yamaha, Kawasaki, Honda, and Suzuki.
- Sturdy Construction: Crafted from heavy-duty steel, our motorcycle forklift stand features precise bracket joint slot positioning and reinforced limit clips, ensuring stable and shake-free lifting. The supportive triangular force points minimize deformation during long-term motorcycle support.
- Adjustable Universal Fork Heads: The front stand with double forks head boasts an extensive adjustment range of 6.5-9.5 in (165-240 mm), the rear stand with U-shaped fork head support adjustable from 8.9-13.8 in (225-350 mm). And we provide a pair of L-shaped fork head, it can be adjusted from 9.1-13 in (230-330 mm). These versatile options provide stable support for both sides of your vehicle.
- Easy Assembly & Use: Our motorcycle frame stand comes with a detailed assembly guide and a quick assembly process. Featuring four 3-inch PP casters and extended handles, you'll be able to lift your motorcycle effortlessly in just 2–3 seconds.
- Convenient Maintenance & Storage: Combined front and rear motorcycle paddock stand allow you to lift your motorcycle entirely off the ground, making at-home repairs, oil changes, and cleaning a breeze. Long-term holding won't compress the tires or cause flat spots and air leaks. Upgrade your motorcycle maintenance experience with our versatile stand!
- Fitment: Fit for DR650 1996-2023
- Material: Q235 Iron, Powder Coating Surface Finish, Much Stronger then Alloy One
- Lowered Size: It can go from Stock to Height to Approximately 3" Lower. It is absolutely a Must-Have if you Lowered Your Bike
- Placement on Vehicle: Left
- Kickstand Design: Kickstand has Larger Plates at the End to Avoid Sinking into the Soft Sand or Ground when You Parking.
- IMPORTANT : Measures level about 14" from bottom of swingarm mount bracket to ground.
- This is a HEAVY DUTY unit, well suited for OFF ROAD bikes.Heavy Duty Spring keeps stand in place when riding.
- Clamp measures approx 2-1/2" tall by 1-3/16 deep
- No drilling required.Attaches firmly and easily to the swingarm.
- Perfectly for CR125 CR250 CR500 KX125 KX250 KX500 which Measure level about 14" from bottom of swingarm mount bracket to ground.
- ANTI-SLIP: Antislip design of the motorcycle kickstand can effectively prevent sliding and is stable and reliable in use.With thickening and hardening treatment, triangular stable structure, ensuring stable parking.
- DURABLE AND STURDY: Made of premium stainless steel material, rustproof, sturdy, durable, and has long service life,not easy to rust, wear, high strength, resistance, durable.
- EASY INSTALLATION: Motorcycle foot side bracket is equipped with mounting screw for easy installation and can be used to replace old or damaged ones.
- SUIT FOR: Motorcycle tripod holder, fine workmanship, exquisite style, suitable for motorcycles, and a wide range of uses.
- EXQUISITE APPEARANCE:Exquisite appearance, full of uniqueness and personality, suitable for motorcycle modification.
- ★Provide a telescopic belt to help you tighten the brakes to prevent the wheels from slipping
- ★High-quality aluminum and iron structure, black surface spray treatment, protect the lift stand, will lift all sports bikes
- ★Easy to carry (retractable, shrink length 22cm), you can put it in your bag and take it out anytime, anywhere
- ★You can check the video to get more videos about the product
- ★This Motorcycle Wheel Lift Stand is small and easy to carry to Solve the problems of traditional lifting stands that are bulky and difficult to carry.★ As long as a Small Foldable Pole can support the front or rear wheels of a motorcycle, helping you repair the motorcycle
- Welded tip will fit in the axle of virtually any bike from 80cc minis to 500cc ground pounders
- Constructed from heavy-duty steel, then zinc coated to prevent rust and corrosion
- Space saving, quick and easy motorcycle stand
- The most cost efficient Universal motorcycle stand on the market
- Stand Dimensions: Pin Diameter: 0.432" (10.97mm); Pin Length: 1.75" (44.5mm); Triangle Height: 13" (330mm)
- Anti Slip Design: The bottom of the motorcycle stand is threaded for non slip standing, enhances the friction with the ground and grip, keeps your motorbike at the right angle to ensure a good standing position.
- Adjustable Motorcycle Side Stand: The adjustable bracket allows you to shorten the kickstand when lowering your vehicle without having to worry about replacing stock support. Load-bearing weight up to 300KG.
- Universal Fit: This motorcycle stand is suitable for most motorcycles, wide application range. This kickstand makes your motorcycle convenient when parking. Not fit for Yamaha Zuma 50fx scooters.
- Easy to Install: Equipped with mounting screws for easy installation and can be used to replace old or broken ones. Top hole size: 0.9cm/0.35"; 1.3cm/0.51". Note: The vertical distance between the bottom of motorcycles and the ground should not be less than 18.5cm (7.3inch), and make sure that the kickstand screws of your original motorcycle fits the hole.
- Durable Material: CNC aluminum alloy motorcycle side bracket is not easy to rust, wear. It is corrosion resistance, and durable.
Last update on 2024-04-13 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
CR220 – Side Stand Replacement Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011 IMPORTANT SAFETY RECALL This notice applies to your vehicle: XXXXXXXXX NHTSA Recall No. 21V-738 Date N A City, St, Zip VIN: Subject: Ducati Motorcycle: Hypermotard 950 SP Model Year 2019 NHTSA Campaign I.D. Number: 21V-738 Dealer Bulletin: SRV-RCL-21-011 Dear Ducati Owner, Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety What is wrong? process by the side stand supplier on a specific production of motorcycles (Hypermotard 950 SP Model Year What will Ducati do? approximately 18 minutes to complete. Service time will vary depending on dealer scheduling. Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to use your motorcycle to reach your Ducati authorized dealer. It is advisable not to Date: 10/20/2021 CR220: Reemplazo del parador lateral Hypermotard 950 SP Modelo del año 2019 Campaña de retiro por seguridad SRV-RCL-21-011 RETIRO POR SEGURIDAD Esta notificación aplica para su vehículo: XX NHTSA Retiro N.° 21V-738 Fecha liente postal VIN# Country Asunto: Motocicleta Ducati: Hypermotard 950 SP Modelo del año 2019 Id. de campaña NHTSA. Número: 21V-738 Boletín del concesionario: SRV-RCL-21-011 Estimado propietario de Ducati: Este aviso se envía de acuerdo con los requisitos de la Ley Nacional de Seguridad para vehículos automotores y tráfico de EE. UU. Ducati Motor Holding S.P.A. determino que existe un defecto que se relaciona con la que usted es propietario de una motocicleta Ducati afectada por esta campaña de retiro por seguridad. vehículo funciona correctamente. ¿Qué está mal? Las pruebas continuas de calidad del producto y los informes de campo identificaron un posible problema en el proceso de producción del proveedor del parador lateral en una producción específica de motocicletas (solo en Hypermotard 950 SP Modelo del año 2019). Existe el riesgo de que el parador lateral se rompa en la excesiva de la motocicleta al estacionarla. En raras ocasiones se puede producir un posible vuelco, con riesgo de lesiones para las personas que están cerca de la motocicleta. Los sistemas de freno trasero y delantero para esta motocicleta son independientes de forma hidráulica, por lo tanto, el rendimiento del freno delantero, que proporciona la capacidad de frenado total, NO se verá afectado por el sistema de freno trasero. ¿Qué hará Ducati? Un concesionario oficial Ducati instalará un nuevo parador lateral y un pasador de pivote, sin costo. La reparación tardará aproximadamente 18 minutos en completarse. El tiempo de servicio variará dependiendo de la programación del concesionario. Date: 10/20/2021 NIV: Page 3 of 6 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 CR220 – Side Stand Replacement Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011 To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help: If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446. If you cannot obtain satisfaction, please use the following options: For USA Customers: If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to www.nhtsa.gov. For Canadian Customers: Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510. TREAD ACT CUSTOMER REIMBURSEMENT PLAN If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. Your authorized Ducati retailer will request a copy of your owner notification letter, as well as a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations. We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required. Page 4 of 6 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 CR220: Reemplazo del parador lateral Hypermotard 950 SP Modelo del año 2019 Campaña de retiro por seguridad SRV-RCL-21-011 Comuníquese con el centro de Servicio de Ducati de su localidad tan pronto como sea posible para programar la reparación. Puede seguir usando su motocicleta para ir con el concesionario autorizado de Ducati. Se aconseja no cargar el parador lateral apoyando a un piloto o pasajero fijo. Para localizar a su concesionario autorizado de Ducati más cercano, visite www.ducati.com y seleccione el “dealer locator” (localizador de concesionarios) o puede llamar sin costo desde EE. UU. al 1-888-391-5446. Las regulaciones federales requieren que cualquier arrendador que reciba este aviso de retiro debe enviar una copia de este aviso al arrendatario dentro de diez días. Ayuda para problema de servicio: Si considera que su concesionario ha fallado o no puede solucionar el defecto sin cargo o dentro de un período de tiempo razonable, comuníquese con Servicio al Cliente de Ducati North America al 1 (888) 391-5446. Si no está satisfecho, use las opciones de abajo: Para clientes de EE. UU.: Si todavía tiene problemas para reparar su motocicleta en un tiempo razonable o sin cargo, puede escribir al administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590. O llame a la línea directa y gratuita de Seguridad de vehículos al 1-888-327-4236 ((TTY 1- 800-424-9153)) o visite www.nhtsa.gov. Para clientes canadienses: Comuníquese con Servicio al Cliente de Ducati al 1-888-391-5446 o para obtener información adicional sobre el cambio, puede comunicarse a Transport Canada al 1-800-333-0510. PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE) Si ha pagado por la reparación que se describe en la carta adjunta y le gustaría que se le tomara en cuenta para el reembolso, comuníquese con su concesionario Ducati autorizado. Los gastos de las instalaciones de reparación fuera de la red de concesionarios Ducati autorizados se tendrán en cuenta; sin embargo, el procedimiento debe cumplir con los estándares de Ducati North America. Su minorista Ducati autorizado solicitará una copia de su carta de notificación de propietario, y una copia de su factura pagada previamente. Ellos inspeccionarán el vehículo, si aún está en su posesión, antes de enviar un reclamo en su nombre a Ducati North America, Inc. para reembolso. Solo la reparación de esta campaña de retiro por seguridad es reembolsable. Ducati North America, Inc. no reembolsará los gastos indirectos como remolque, alquiler y alojamiento. Page 5 of 6 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 CR220 – Side Stand Replacement Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011 What if you no longer own the vehicle? If you no longer own the vehicle, please e-mail your change of ownership information to Contact_Us@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us. Sincerely, Richard Kenton Technical Director – Ducati North America Page 6 of 6 Ducati North America www.ducati.com 1292 Reamwood Ave. Sunnyvale CA, 94089 Tel +1 650 933 9899 CR220: Reemplazo del parador lateral Hypermotard 950 SP Modelo del año 2019 Campaña de retiro por seguridad SRV-RCL-21-011 Recomendamos que su concesionario autorizado Ducati sea su contacto primario en este problema. Anticipamos que su concesionario Ducati autorizado responderá cualquier pregunta que pueda tener en relación con sus calificaciones para el reembolso de una reparación anterior; además, puede llamar a nuestro Depto. de Relaciones con los Clientes al 888-391-5446 para recibir cualquier asistencia especial que necesite. ¿Qué sucede si ya no es propietario del vehículo? Si ya no es propietario del vehículo, envíe por correo electrónico la información sobre el cambio de propietario a Contact_Us@ducati.com o comuníquese con Servicio al Cliente de Ducati North America llamando al 1 (888) 391-5446. Lamentamos cualquier molestia que esta acción le haya podido ocasionar; sin embargo, su seguridad y satisfacción son importantes para nosotros. Atentamente, Richard Kenton Director Técnico, Ducati North America
**************************************************************************************************************
SEOCONTENT-END