Refrigerator Roof Vent Not Routed Properly – 2021 Heartland North Trail & Mallard Recreational Trailers

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July 22, 2021 NHTSA CAMPAIGN NUMBER: 21V557000

Refrigerator Roof Vent Not Routed Properly

An improperly routed vent may allow the refrigerator to overheat, increasing the risk of a fire. Further, exhaust gas trapped inside the vehicle can cause carbon monoxide poisoning, increasing the risk of injury or death.

 

NHTSA Campaign Number: 21V557

Manufacturer Heartland Recreational Vehicles, LLC

Components EQUIPMENT

Potential Number of Units Affected 649

 

Summary

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021 North Trail and Mallard recreational trailers. The refrigerator roof vents were not routed properly during production.

 

Remedy

Dealers will inspect the roof vent, and repair the vent sleeve connection if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Heartland customer service at 1-877-262-8032.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2021 Mallard and 2021 North Trail travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

On certain 2021 Mallard and 2021 North Trail travel trailers some refrigerator roof vents were not routed properly during production. Improper venting could cause the refrigerator to overheat and / or not allow exhaust gases to escape properly. This could lead to an increased risk of fire, personal injury or death.

 

What we will do

Heartland will have an authorized dealer or repair center inspect the unit for proper roof ventilation.  The authorized dealer or repair center will route out hole(s) and add roof vent and cap as needed.  This repair should take no more than 2 hours to complete.  This defect will be corrected at no expense to you, the owner.

 

What we need you to do

At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.  You will need the following information for the phone call:

  • VIN of your travel trailer
  • Name, Address, and Phone Number

 

If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.

 


NHTSA 21V557 Refrigerator Roof Vent inspection/ Installation

99.01.06

T.C. 2021-456

 

1. Inspect for missing roof vent. Missing vent – Vent installed

2. If vent is installed, remove top cover by removing 4 screws one in each corner.

3. Inspect to ensure interior and exterior panels have been routed. If panels have been routed reinstall cover and submit claim for inspect only. (properly routed vent opening)

4. If vent is missing or vent hasn’t been properly routed follow vent installation instructions below.
(Vent not properly routed)

 

Refrigerator Roof Vent Installation Instructions

1. Remove top cover from LP tanks. Turn LP tanks off by turning handle clockwise.

2. Remove cover from lower refrigerator sidewall vent by twisting locks so that the slots are in the vertical position.

3. Disconnect LP line from refrigerator using a 3/4” wrench for the LP line and a 5/8” wrench for a backup wrench.

4. Using a flat head screwdriver, disconnect 12v power supply. Tape or wire nut ends of wires to prevent from shorting.

5. Disconnect 120v power supply.

6. Using a square head screwdriver bit and screw gun remove screws from refrigerator base.

7. Go inside unit and remove cover from top of refrigerator by gently applying upward pressure and pulling outward at top edge of trim to access mounting screws. (Remove)

8. Using a square head screwdriver bit and screw gun remove mounting screws.

9. Place cardboard or similar on floor to protect from damage, remove refrigerator from cabinet and sit in floor allowing yourself room to work around it.

10. Once refrigerator is removed from cabinet locate rout out in ceiling. If interior panel is not routed, measure from side wall 8-10”. Push up on ceiling, ceiling will be pliable there. Mark ceiling and rout out.

11. Once interior panel has been routed out, drill a 3/8” hole through roof decking from inside out.

12. Once you have a 3/8” hole from inside out, go outside the unit to the roof. Locate 3/8” hole and rout using a pin router or similar with a new/sharp router bit.

13. Make sure your router bit extends past the base at least 1/2” to ensure it gets all the way through the decking and doesn’t slip out. Carefully trace opening with router being cautious not to slip or over rout.

14. Once opening has been routed, foil tape around the edges to ensure opening is vapor tight.

15. Prep vent using 1/2” by 1/16” butyl tape making sure to cover all screw holes. Be sure to remove wax paper before installing.

16. Center vent over opening and secure using (16) 1” #8 wood screws. Once you have installed the vent base seal the screws and edge of vent base using self-level sealant.

17. Install cover using four 1-1/2” #10 wood screws. Once you have secured cover fill holes with self-level sealant.

18. Re-install refrigerator, connect LP line, 12v power supply and 120v power supply.

19. Complete a drop pressure test to ensure no LP leaks.

20. Run an operations test on the refrigerator to ensure everything is operating properly.

 

Material and tools List

1. Self-leveling sealant. Part#10499

2. Butyl tape 1/2” by 1/16” Part# 11073

3. Foil tape. Part# 0371788

4. 1” #8 wood screws (16)

5. Refrigerator roof vent. Part# 0151804 (base) 0151805 (cap)

6. Router.

7. 1-1/2” wood screw for vent cover (4)

8. Screw gun

9. Drill

10. 3/8” drill bit

11. 3/4” and 5/8” open end wrench for LP lines

12. Flat head screwdriver for 12v electrical connections.

13. Square head screw gun bit for mounting screws

 



Time of Events,

 

6/25 – Made aware of first claim from dealership.  Went to plant and walked production line and did not find any with issues.  Walked units in the hold yard and did not find any without proper venting.

 

6/25 –Warranty mgr. called several (6) customers / dealers with units built around the same time as previous claim to try to locate similar occurrences.

 

6/30 –had zero call backs from customers or dealers.  He added additional customers and dealers to calls.

 

7/13 – Received first confirmation that unit did not have refer vent installed

Unit: 5SFNB3629ME

 

7/13 – FRC analysis for claims for roof venting.  Show two additional items that are related to improper roof vent cut out.

 

7/16   Safety committee voted to make recall

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
HEARTLAND MALLARD 2021
HEARTLAND NORTH TRAIL 2021

 


11 Associated Documents

Miscellaneous Document – Chronology

RMISC-21V557-4613.pdf 41.211KB

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Recall Acknowledgement

RCAK-21V557-1490.pdf 687.994KB

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Recall 573 Report – Amendment 2

RCLRPT-21V557-3397.PDF 215.271KB

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Defect Notice 573 Report

RCLRPT-21V557-5923.PDF 215.27KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V557-5665.pdf 136.066KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V557-1249.pdf 147.643KB

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Remedy Instructions and TSB

RCRIT-21V557-0879.pdf 2048.596KB

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Recall 573 Report – Amendment 3

RCLRPT-21V557-3206.PDF 215.298KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V557-8222.PDF 211.239KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V557-2430.PDF 211.135KB

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Recall Quarterly Report #3, 2022-1

RCLQRT-21V557-4209.PDF 211.326KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V557&docType=RCL

 


 

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BougeRV 12V Fridge Freezer Portable Car Fridge 42 Quart Portable Refrigerator 12V/24V DC 110~240 Volt AC for RV Camper Truck Jeep Pickup SUV Van Boat, Camping Tailgating Road Trip Outdoor Travel
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  • 【45W low Power Consumption】With ECO energy-saving mode, this 42 Quart car fridge's operating power is less than 45W. Even running on MAX mode consumes far less than 1kwh/day for its intelligent cycle work. You can run this car fridge with 12/24 V DC power on various vehicles, such as SUV, Truck, RV, Camper, Jeep, Van, Boat, etc. If you are looking for an EMERGENCY BATTERY to power your fridge, SLIDE DOWN to the "FROM THE BRAND" section and you will see what you want.
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BODEGA 12 Volt Refrigerator, RV Refrigerator WIFI APP Control, 83L(2.94cu.ft.) RV Fridge and Freezer,12 Volt Car Refrigerator with Lock, (-4℉~46℉)Travel Fridge for Truck, RV,Camping,Travel - 12/24V DC
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Feelfunn Car Fridge Portable 12 Volt Refrigerator - 58 Quart(55L) Electric Cooler with AC/DC for Truck RV Van Camper, Car Refrigerator Freezer for Camping Boat Travel, APP Control, -4~68°F
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EKOJUCE 12 Volt Car Refrigerator Electric Cooler, 37 Quart(35L) Portable Refrigerator APP Control, 12V Fridge -4℉~68℉, Car Fridge with Removable Basket for Truck, Boat, Camping, Travel, Home
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  • Battery Protection & Multiple Power Supply】 The 12 Volt Refrigerator has a three-level battery protection function to effectively prevent overload or battery exhaustion. Battery protection allows you to use the fridge in a variety of cars, suitable for cars, SUVs, trucks and most other vehicles. The Portable Freezer can be powered by a DC/AC line
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EUHOMY 12 Volt Refrigerator, 19QT(18L) Portable Refrigerator Freezer(-4℉~50℉), 12V Car Fridge Cooler with 12/24V DC & 110-240V AC, Compressor Electric Cooler for Camping, Travel, Truck, Boat, Home.
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  • 【SILENT&HOME/CAR DUAL-USE】The 12v car refrigerator has a low noise design and operates at just 40 decibels, providing a quiet environment for your journey. Euhomy 12v car refrigerator cooler can be connected to 110/240V AC and 12/24V DC adapter, the use of a wide range, do not have to worry about the use of scenarios;
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RecPro RV Refrigerator Stainless Steel | 12V | 2 Door Fridge | Frost Free Design | Reversible Doors | 4.4 Cubic Feet
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Bestseller No. 9
EUHOMY 12 Volt Refrigerator, 12V Car Fridge 22QT(21L) Portable Freezer(-4℉~68℉), Compressor Electric Cooler with 12/24V DC & 110-240V AC, Compressor Electric Cooler for Camping, Travel, Truck
  • 【Powerful Compressor &Low Energy Consumption】 The Euhomy 12 volt refrigerator uses the most advanced compressor and variable frequency compressor refrigeration technology to rapidly cool from 68°F to 32°F in 15 minutes. The Euhomy 12v fridge is UL certified for energy efficiency and uses very low energy. The average energy consumption of the portable freezer is only 45W, which greatly reduces the cost. The car refrigerator is available in two different modes (MAX mode - fast cooling and ECO mode - energy saving). Compared with other ordinary refrigerators, the average energy consumption of our car fridge is only 45W, which is equivalent to the power consumption of a car navigator
  • 【Small Volume & Large Capacity】 EUHOMY Car refrigerator is small and portable, more convenient to move, hidden handle design, easy to take up space, suitable for more occasions. 22Quart(21L) Large capacity design, fully meet your travel needs. Our 12 volt fridge can be a refrigerator or freezer that you can adjust with temperature control without the need for extra ice, keeping fruits and vegetables fresh while freezing fresh, perfectly suited for RV/truck drivers, boat owners and campers to store vegetables, fruits, meat, seafood and beverages. Ideal for travel, boating and camping
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  • 【Control Panel & Battery Protection】 Through the control panel, you can directly see the operation of the 12v car refrigerator and adjust the temperature range at any time. You can set any temperature from -4 ° F to 68 ° F (-20 ° C to 20 ° C) on the panel. Simple and reliable operation. The Euhomy portable refrigerator has 3 levels of battery protection: low, medium and high, which prevents the battery from draining and automatically turns it back on when the voltage is restored. The fridge cooler is 45dB low noise level and provides you with a quiet and comfortable environment when running
  • 【Bonus Accessories & After-Sales Warranty】Euhomy electric cooler is UL Energy efficient certified with 2 removable partitions, 2 power cords 12/24V DC and 100-240V AC power inputs for automotive, home, indoor and outdoor use. Euhomy offers a one-year quality guarantee. If you have any questions about our car refrigerators, please contact our customer service team
Bestseller No. 10
EUHOMY 12 Volt Refrigerator, 53 Quart(50L) Car Fridge Freezer 12V/24V DC 110-240V AC, 12V Portable Refrigerator -4℉~68℉, Largr Zone Electric Cooler with Wheels & 2 Baskets for RV, Travel, Truck, Boat
  • 【Large Zone & LCD Panel】 The Euhomy 12 Volt Car Refrigerator is equipped with two zones and is equipped with two storage baskets and a partition, it can be a refrigerator or freezer, remove the partition and you will have a 53 Quart(50L) of separate storage space, large space to store your various foods. Two storage baskets make it easy to store and access food. The car refrigerator is equipped with a simple LCD control panel, which allows you to control the temperature you need.
  • 【Strong Compressor & Good Insulation】 The 12V Refrigerator is equipped with a high-efficiency compressor with strong cooling capacity and temperature control ranging from -4℉ to 68℉. In ECO mode, the car fridge uses very little power while staying cold on long trips. If you need to store more frozen food, we recommend that you pre-cool the refrigerator before your trip. Car refrigerator shell with combined insulation material, efficient heat preservation and preservation.Before using fridge on first time,please leave it stand upright for 24 hours
  • 【Mobile design & Anti-shake and shock】 The 12 Volt Portable Refrigerator uses the outdoor easy to move design, equipped with double handles and off-road wheels to reduce your burden, it is easy to carry, you can take him to enjoy the cold outdoors. At the same time, the built-in LED light design of the Portable Refrigerator allows you to easily pick up items at night. The Car Freezer adopts a silent seismic design, and the non-slip base is designed to operate at a 30 degree Angle
  • 【Battery Protection & Multiple power supply methods】 The 12V Car Refrigerator has a three-level battery protection function, and the input power can be adjusted from 9.6V to 12.4V in L/M/H mode to prevent overload or battery exhaustion. Battery protection allows you to use the refrigerator in a variety of cars, suitable for car, SUV, truck and most other vehicles. The Portable Freezer can be powered by DC/AC line, making the car refrigerator suitable for use in a variety of scenarios
  • 【Complimentary Accessories & After-sales warranty】 The Euhomy Car Refrigerator comes with 1 DC power cord 1 AC power cord 2 storage baskets and 1 partition for automotive, home, indoor and outdoor use. The electric cooler is certified for safety and Euhomy offers a one-year quality guarantee. If you have any questions about our car fridge, please contact our customer service team to provide you with satisfactory service.

Last update on 2024-05-12 / Affiliate links / Images from Amazon Product Advertising API

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