Refrigerator Roof Vent Not Routed Properly – 2021 Heartland North Trail & Mallard Recreational Trailers

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July 22, 2021 NHTSA CAMPAIGN NUMBER: 21V557000

Refrigerator Roof Vent Not Routed Properly

An improperly routed vent may allow the refrigerator to overheat, increasing the risk of a fire. Further, exhaust gas trapped inside the vehicle can cause carbon monoxide poisoning, increasing the risk of injury or death.

 

NHTSA Campaign Number: 21V557

Manufacturer Heartland Recreational Vehicles, LLC

Components EQUIPMENT

Potential Number of Units Affected 649

 

Summary

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021 North Trail and Mallard recreational trailers. The refrigerator roof vents were not routed properly during production.

 

Remedy

Dealers will inspect the roof vent, and repair the vent sleeve connection if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Heartland customer service at 1-877-262-8032.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2021 Mallard and 2021 North Trail travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

On certain 2021 Mallard and 2021 North Trail travel trailers some refrigerator roof vents were not routed properly during production. Improper venting could cause the refrigerator to overheat and / or not allow exhaust gases to escape properly. This could lead to an increased risk of fire, personal injury or death.

 

What we will do

Heartland will have an authorized dealer or repair center inspect the unit for proper roof ventilation.  The authorized dealer or repair center will route out hole(s) and add roof vent and cap as needed.  This repair should take no more than 2 hours to complete.  This defect will be corrected at no expense to you, the owner.

 

What we need you to do

At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.  You will need the following information for the phone call:

  • VIN of your travel trailer
  • Name, Address, and Phone Number

 

If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.

 


NHTSA 21V557 Refrigerator Roof Vent inspection/ Installation

99.01.06

T.C. 2021-456

 

1. Inspect for missing roof vent. Missing vent – Vent installed

2. If vent is installed, remove top cover by removing 4 screws one in each corner.

3. Inspect to ensure interior and exterior panels have been routed. If panels have been routed reinstall cover and submit claim for inspect only. (properly routed vent opening)

4. If vent is missing or vent hasn’t been properly routed follow vent installation instructions below.
(Vent not properly routed)

 

Refrigerator Roof Vent Installation Instructions

1. Remove top cover from LP tanks. Turn LP tanks off by turning handle clockwise.

2. Remove cover from lower refrigerator sidewall vent by twisting locks so that the slots are in the vertical position.

3. Disconnect LP line from refrigerator using a 3/4” wrench for the LP line and a 5/8” wrench for a backup wrench.

4. Using a flat head screwdriver, disconnect 12v power supply. Tape or wire nut ends of wires to prevent from shorting.

5. Disconnect 120v power supply.

6. Using a square head screwdriver bit and screw gun remove screws from refrigerator base.

7. Go inside unit and remove cover from top of refrigerator by gently applying upward pressure and pulling outward at top edge of trim to access mounting screws. (Remove)

8. Using a square head screwdriver bit and screw gun remove mounting screws.

9. Place cardboard or similar on floor to protect from damage, remove refrigerator from cabinet and sit in floor allowing yourself room to work around it.

10. Once refrigerator is removed from cabinet locate rout out in ceiling. If interior panel is not routed, measure from side wall 8-10”. Push up on ceiling, ceiling will be pliable there. Mark ceiling and rout out.

11. Once interior panel has been routed out, drill a 3/8” hole through roof decking from inside out.

12. Once you have a 3/8” hole from inside out, go outside the unit to the roof. Locate 3/8” hole and rout using a pin router or similar with a new/sharp router bit.

13. Make sure your router bit extends past the base at least 1/2” to ensure it gets all the way through the decking and doesn’t slip out. Carefully trace opening with router being cautious not to slip or over rout.

14. Once opening has been routed, foil tape around the edges to ensure opening is vapor tight.

15. Prep vent using 1/2” by 1/16” butyl tape making sure to cover all screw holes. Be sure to remove wax paper before installing.

16. Center vent over opening and secure using (16) 1” #8 wood screws. Once you have installed the vent base seal the screws and edge of vent base using self-level sealant.

17. Install cover using four 1-1/2” #10 wood screws. Once you have secured cover fill holes with self-level sealant.

18. Re-install refrigerator, connect LP line, 12v power supply and 120v power supply.

19. Complete a drop pressure test to ensure no LP leaks.

20. Run an operations test on the refrigerator to ensure everything is operating properly.

 

Material and tools List

1. Self-leveling sealant. Part#10499

2. Butyl tape 1/2” by 1/16” Part# 11073

3. Foil tape. Part# 0371788

4. 1” #8 wood screws (16)

5. Refrigerator roof vent. Part# 0151804 (base) 0151805 (cap)

6. Router.

7. 1-1/2” wood screw for vent cover (4)

8. Screw gun

9. Drill

10. 3/8” drill bit

11. 3/4” and 5/8” open end wrench for LP lines

12. Flat head screwdriver for 12v electrical connections.

13. Square head screw gun bit for mounting screws

 



Time of Events,

 

6/25 – Made aware of first claim from dealership.  Went to plant and walked production line and did not find any with issues.  Walked units in the hold yard and did not find any without proper venting.

 

6/25 –Warranty mgr. called several (6) customers / dealers with units built around the same time as previous claim to try to locate similar occurrences.

 

6/30 –had zero call backs from customers or dealers.  He added additional customers and dealers to calls.

 

7/13 – Received first confirmation that unit did not have refer vent installed

Unit: 5SFNB3629ME

 

7/13 – FRC analysis for claims for roof venting.  Show two additional items that are related to improper roof vent cut out.

 

7/16   Safety committee voted to make recall

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
HEARTLAND MALLARD 2021
HEARTLAND NORTH TRAIL 2021

 


11 Associated Documents

Miscellaneous Document – Chronology

RMISC-21V557-4613.pdf 41.211KB

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Recall Acknowledgement

RCAK-21V557-1490.pdf 687.994KB

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Recall 573 Report – Amendment 2

RCLRPT-21V557-3397.PDF 215.271KB

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Defect Notice 573 Report

RCLRPT-21V557-5923.PDF 215.27KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V557-5665.pdf 136.066KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V557-1249.pdf 147.643KB

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Remedy Instructions and TSB

RCRIT-21V557-0879.pdf 2048.596KB

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Recall 573 Report – Amendment 3

RCLRPT-21V557-3206.PDF 215.298KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V557-8222.PDF 211.239KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V557-2430.PDF 211.135KB

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Recall Quarterly Report #3, 2022-1

RCLQRT-21V557-4209.PDF 211.326KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V557&docType=RCL

 


 

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  • EFFICIENT COOLING PERFORMANCE: Equipped with a powerful and efficient compressor, this portable refrigerator can rapidly cool down from 77℉ to 32℉ in just 15 minutes and reach as low as -4℉ within an hour, allows you to store a variety of foods while keeping fresh. Enjoy a quick and reliable cooling experience.
  • DUAL POWER OPTIONS: Equipped with 100/240V AC and 12/24 DC adapter, allows you to use the electric cooler at home or in the car, enjoy the flexibility with two power supply modes. The battery protection system prevents portable fridge draining your vehicle's battery, providing peace of mind during your trips.
  • 45dB LOW NOISE: With a noise level of only 45 decibels, this portable freezer ensures a quiet operating environment. Its low noise level allows you to sleep peacefully, making it ideal for use even after long periods of driving. The anti-tilt design maintains stability, ensuring the rv refrigerator work steadily during bumpy rides, even on roads with a 45° incline.
  • HUMANIZED DESIGNED: Alpicool 12 volt refrigerator comes with practical features, including durable latch and sturdy handle for easy opening and lifting, tie down slots allowing you to use straps to fasten the refrigerator to the seat or trunk, enhancing stability while on the road trips. These thoughtful designs ensure a stable operation of the refrigerator in various scenarios.
Bestseller No. 10
SubSun Electric Cooler, 12 Volt Refrigerator for Car Travel Plug in, 25 L(26.5QT) Portable Thermoelectric Fridge (28.4℉~139℉), Car Fridge Cooler with 12V DC & 110 AC, Grey
  • 👍Keep Your Food Fresh: This car refrigerator has dual functions of cooling and heating. The maximum temperature range is 28.4 ℉ to 149 ℉ (-5 ℃ to 65 ℃). Even while on the road or camping, it is possible to keep food and drinks cool and fresh.
  • 👍Portable and Compact: This electric cooler is not only lightweight, but also has a unique handle design that conforms to ergonomics. Its compact design is easy to carry and is perfect for your car/truck.
  • 👍Dual Power Options: This car refrigerator can be powered by both AC and DC power sources, making it versatile for use at home or on the go.
  • 👍Large Capacity Design: This 26.5-quart small compact cooler stores about 30 cans of soda or a large 2-liter bottle with plenty of space for food & snacks. Portable and spacious.
  • 👍Quiet Operation: This electric cooler adopts an energy-saving thermoelectric cooling system without the need for a compressor, which can minimize vibration and noise, allowing you to enjoy a peaceful journey without any noise interference.

Last update on 2024-06-11 / Affiliate links / Images from Amazon Product Advertising API

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