July 22, 2021 NHTSA CAMPAIGN NUMBER: 21V557000
An improperly routed vent may allow the refrigerator to overheat, increasing the risk of a fire. Further, exhaust gas trapped inside the vehicle can cause carbon monoxide poisoning, increasing the risk of injury or death.
NHTSA Campaign Number: 21V557
Manufacturer Heartland Recreational Vehicles, LLC
Potential Number of Units Affected 649
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021 North Trail and Mallard recreational trailers. The refrigerator roof vents were not routed properly during production.
Dealers will inspect the roof vent, and repair the vent sleeve connection if necessary, free of charge. Owner notification letters are expected to be mailed September 16, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Time of Events,
6/25 – Made aware of first claim from dealership. Went to plant and walked production line and did not find any with issues. Walked units in the hold yard and did not find any without proper venting.
6/25 –Warranty mgr. called several (6) customers / dealers with units built around the same time as previous claim to try to locate similar occurrences.
6/30 –had zero call backs from customers or dealers. He added additional customers and dealers to calls.
7/13 - Received first confirmation that unit did not have refer vent installed
7/13 – FRC analysis for claims for roof venting. Show two additional items that are related to improper roof vent cut out.
7/16 Safety committee voted to make recall
2 Affected Products
4 Associated Documents
Miscellaneous Document - ChronologyRMISC-21V557-4613
Recall 573 Report - Amendment 2RCLRPT-21V557-3397
Defect Notice 573 ReportRCLRPT-21V557-5923
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2021-10-20 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-20 / Affiliate links / Images from Amazon Product Advertising API