February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V055000
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
NHTSA Campaign Number: 21V055
Manufacturer Daimler Vans USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 84,345
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers||FROM: Anthony Washington, Department Manager, Regulations and Certifications|
|Re: Initial Recall Campaign|
Notification Models 447(Metris), 907 (Sprinter)
Model Years 2016-2020
eCall Software Update
|DATE: February 12, 2021|
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
|Campaign No. :||Campaign Desc. :||eCall Software Update|
|This is to notify you of an upcoming Recall Campaign concerning the eCall Software Update on approximately 82,011 MY16-20 Mercedes-Benz Metris and Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “PENDING” in VMI and cannot be sold.|
|Issue||Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vehicles, has determined that on certain on certain Model Year (“MY”) 2016 – 2020 Metris and Sprinter vehicles (447, 907 platform), the software design of the communication module may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash.|
|What We’re Doing||As a precautionary measure, MBAG will update the software of the communication module for the automatic emergency call system on the affected vehicles. All customers will receive official recall notification letters. For vehicles that are subscribed to the Mercedes Me/Mercedes Pro service, this software update will be performed over-the-air and with no workshop visit required. For vehicles that are not subscribed to the Mercedes Me/ Mercedes Pro service, the notification letter will advise the customer that he/she may opt out of the over-the-air update and visit an authorized workshop to have the update performed. If the customer does not opt out within the specified period, the update will be sent to the vehicle thereafter.|
|Parts||Parts are still being verified. |
An additional notification will be sent when parts are available for repair.
|Vehicle Model Year(s)||2016-2020|
|Vehicle Model (s)||Sprinter(907) and Metris (447)|
|Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter and/or Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.|
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter and/or Metris vehicles covered by this notification until the vehicle has been repaired.
|Customer Notification Timeline||An owner notification letter will be mailed in mid-February 2021.|
|AOMS/SOMS||AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.|
|Rental Fleet Partners||This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA/DVUSA dealer.|
|While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.|
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle
Update “eCall” Software
NHTSA Recall ID: 21V055
Dear Valued Freightliner Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner vehicles has decided that a defect which relates to motor vehicle safety
exists in certain Model Year 2019-2020 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the affected
population of vehicles.
What is the issue?
MBAG has determined that on certain Freightliner Sprinter vehicles, the software design of the communication module
may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash.
Depending on the crash scenario, a temporary drop in the on-board electrical voltage system may occur. If this occurs,
the wrong location may be transmitted during an eCall. As a result, the arrival of emergency responders could be
delayed, which could increase the risk of injury.
What will your Freightliner Dealer do?
An Over-The-Air (“OTA”) activation will be initiated to update the communication module software for the automatic
eCall system on the affected vehicles with an active Mercedes Me/Mercedes Pro subscription via the vehicle’s existing
mobile data link. However, your vehicle has been identified as not having an active Mercedes Me/Mercedes Pro
For vehicles without a Mercedes Me/Mercedes Pro subscription service, the software update will also be
performed OTA, unless you choose to opt-out of the OTA update. If you decide to opt-out, an authorized Mercedes-
Benz dealer can update the eCall system, however additional repair time may be needed.
Steps to take.
Opting out of the OTA Update: Customers who are not subscribed to the Mercedes Me/Mercedes Pro service may optout
of the OTA update by calling 1-877-762-8267. The opt-out period will start on 5/10/2021 and end on 6/9/2021.
Once the opt-out period has closed on 6/9/21, all customers who opt out may call/visit an authorized Mercedes-Benz
dealer to have their vehicle checked to confirm the latest software update starting 6/16/2021. This check could take
less than 1 hour. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification
Number (VIN) which for your convenience is located above your name at the top of this letter.
Please visit www.freightlinersprinterusa.com/freightliner/owners-resources/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Freightliner dealer. A VIN-based recall lookup tool on our website
now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the
free remedy performed.
Daimler Vans USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Freightliner dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
LEASE, VEHICLE RETURNED
NEW OWNER INFORMATION
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
City State ZIP
Phone (numbers only) Mobile (numbers only)
IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
13 Affected Products
4 Associated Documents
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
|CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware|
|CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware|
|VSI J2534 ECU Reprogrammer|
|Autel (AULMF2534) MaxiFlash Pro|
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
- VXDIAG VCX 2 in 1 works for both Ford and Mazda, support Ford and Mazda Diagnose and Programming.(Please download the latest vxmanager from vxdiag official website. Use new vxmanager to update firmware and driver and then update your device authorization.)
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- Support vehicle till 2019 year（Not works for FORD F150,F250,F350,F450,F550,F650,F750 before 2010）,Support Multi-Languages
- VXDIAG VCX NANO is an OEM diagnostic interface for the vehicles of Ford and Mazda. It can be compatible with OEM software of Ford IDS and Mazda IDS
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- 【ECU PROGRAMMING & ECU CODING】: Autel diagnostic scanner MS908S Pro comes with J2534 ECU programming device & BMW Ethernet Cable(For F-Series Coding & Programming), which is capable of reprogram/reflash modules(ECM, TCM, BCM) on specific BMW, Benz vehicles in the Electronic Control Units (ECU), programming new Benz/BMW ECUs and fixing software-controlled drivability issues and emission issues, update the computer software on the vehicle to the latest version.
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- 【Same as Maxisys Elite / MK908P, Updated of Maxisys Pro】Comparing with MK908P, MS908S Pro is an local dealer hot selling model, so you can enjoy more convenient tech support in the US Region. MS908S Pro Diagnostic Platform utilizes the powerful Cortex A7+A15 six-core processor, and equips with 9.7-inch LED capacitive touch screen, supporting J2534 ECU Programming Device offering comprehensive OE-level diagnostics, ECU coding and BMW/Benz ECU programming.
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- Advanced Diagnostic Scanner for ECU Programming : MK908P has been designed to perform some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs. Form some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz
- Comprehensive Features : Besides Coding and ECU programming functions, the scan tool supports reprogram keys, Bi-directional control, active test, ABS bleeding, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Warm tips Benz-14 & Chang'an-3 Adapters only for UK version, not US version
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- Easy to Operate : The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that’s really helpful, whenever you encounter problems, you can find solutions from it
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- 【XP400 Programmer 】XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc. Please send VIN number to▲Autelonline @ outlook . com▲ to check compatibility before purchasing.
- 【KEY PROGRAMMING Function】The most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly.
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- Fully compatible with SAE-J2534-1 & SAE-J2534-2.How to resolve "License Expired" issue? Please download latest vx manager. After download, please install the new vx manager. Then connect device to laptop, laptop connecting network, open new vx manager, click "Firmware" to update, then click "Update license" to renew.
- USB vehicle-to-PC connectivity; Firmware Updatable.CE and FCC compliance for hardware.
- All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- Important Note & Packing Update - How to resolve "License Expired" issue? Please download the latest vxmanager from vxdiag official website.Use new vxmanager t update firmware and driver and then update your device authorization.Packing Update-Now package do not come with CD, please refer to the user manual for obtain software link.You can check the user manual carefully before you start using the device.If you need online techinical support,we can service for you any time.
- Note - You can turn off anti-virus program before installing the software, make sure your computer at least 4GB.Tech2win software only installed on 32bit computer and on physical system. GDS software need install on 64bit computer and use vmware machine. (Note:Please follow the video step by step installation, don't install automatically) .
Last update on 2021-09-28 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-09-28 / Affiliate links / Images from Amazon Product Advertising API