April 19, 2021 NHTSA CAMPAIGN NUMBER: 21V268000
The rear door may open without the driver's awareness, increasing the risk of the injury.
NHTSA Campaign Number: 21V268
Manufacturer Proterra, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 25
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: (Insert VIN or VINs)
Month Day, 2021
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
What is the reason for this notice?
Proterra has decided that certain buses have body controller software that controls the bus door motor function which may have a software defect (incorrect software). This could result in the bus’s rear door opening unexpectedly if a passenger makes an open request within < 200 milliseconds after the rear door closes and door authorization light extinguishes while the bus is in motion at a speed below 10 km/hr (6 mile/hr). The rear door opening unexpectedly while the bus is in motion, increases the risk of a crash.
Why is your vehicle being recalled?
A new software release is available. Proterra will provide the remedy at no cost to you. We apologize for the inconvenience. We are committed to your safety, the safety of your customers, and your continued satisfaction with our products, and we request that you remedy your bus(es) promptly.
- Your Proterra vehicles are subject to NHTSA Safety Recall No. 21V-268 because a new a new software release is now available.
- Proterra will remedy the issue. Service instructions are provided in technical service bulletin SC-21-085.
- This remedy will be provided free of charge.
- Contact Proterra’s customer service department at 864- 438-0000 or [email protected] if you have any questions.
What will Proterra Do?
Proterra will provide the new software release to you at no charge. Service repair instructions are provided in service bulletin SC-21-085. Proterra customers should submit a warranty claim for the labor associated with the repair, which is estimated to be approximately one (1) hour.
What Should You Do?
You should contact your Regional Service Manager or Field Service Representative to ensure that the necessary service retrofit kit repair is made as soon as possible.
What If You Have Already Repaired the Defect?
If you have previously paid for a repair that addresses the defect described in this letter, you still need to have this recall performed by Proterra ensure the correct software was used. However, you may be eligible for a reimbursement of the previous repair. Please contact Proterra’s customer service team at 864-438-0000 or [email protected] to verify eligibility and process your reimbursement request.
What If You Have Other Questions?
Please contact Proterra’s customer service department at 864- 438-0000 or [email protected] with any questions or concerns about this information. If, after contacting Proterra’s customer service department, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V-268.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Vice President, Quality Proterra Inc.
2 Affected Products
4 Associated Documents
Recall 573 Report- Amendment 2RCLRPT-21V268-7943
ISSUED Owner Notification Letter(Part 577)
Defect Notice 573 ReportRCLRPT-21V268-2532
For the most up to date documents from NHTSA for this Recall, click the lick above
Heavy Duty Commercial Truck Reprogramming
|USB-Link 2 (Wi-Fi)|
Product Number USBLINK2WF
NEXIQ Technologies Vehicle Interface Utility
The USB-Link 2, the next generation vehicle interface from NEXIQ Technologies, has arrived.
Dependable and rugged, the new USB-Link 2 is five times faster than its predecessor. It has sixteen times more random access memory than the old USB-Link, and it supports heavier bus loads on simultaneous channels. For even more reliability, we’ve upgraded the USB connector to a more robust, automotive grade connector with a latching mechanism. The USB-Link 2 is compatible with a wide range of OEM software applications.
Vehicle Network Protocol Support
- CAN / J1939 / ISO15765 – 250K, 500 K, 1M b/s with Auto Baud detection (3 channels)
- Single wire CAN (SWCAN)
- ISO 11898-3 Fault Tolerant CAN (FTCAN)
- J1850 VPW (Class 2)
- J1850 PWM (SCP)
- ISO 9141 / KWP2000 (ISO 14230) K/L line
- ALDL 9600 and 8192 baud
- ATEC 160 baud
Operating System Support
- Windows Vehicle Communication API
- RP1210 a/b/c
- J2534 (2004 draft)
- J2534-1 partial implementation (commercial vehicle-focused)
- PC Operating System Compatibility
- Windows XP SP3
- Windows 7 (32 & 64 bit)
- Windows 8 (32 & 64 bit)
- Interfaces to Computing Platforms
- USB 2.0
- Wi-Fi (dual band)
Nexiq USB-Link 2 Kit Includes:
- NEXIQ USB-Link 2
- 6-pin/9-pin Deutsch adapter
- Latching USB cable
|Nexiq Blue-Link Mini|
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface
Use Your Mobile Device To Make The Connection!
The Blue-Link Mini is not a supported device for use with DiagnosticLink. For complete details regarding DiagnosticLink, please login with your SSO ID.
The NEXIQ Blue-Link Mini enables you to use either your iOS or Android devices (e.g., smartphones or tablets) to communicate with heavy duty vehicles for quick access to basic diagnostic information. It plugs into the vehicle’s diagnostic connector, and provides wireless communication with on-board electronic control units.
If you are a driver, a service writer, or a service technician using the Blue-Link Mini as a triage tool, wireless vehicle communication was never easier.
NEXIQ Technologies is currently working with the American Trucking Association’s Technology and Maintenance Council (TMC) to develop a standardized communication protocol for mobile devices. This standard will make developing applications for the Blue-Link Mini a straightforward task.
- Small—fits in your pocket
- Wireless—no cables required
- Reliable Bluetooth communication
- Fast—lets you quickly gather a snapshot of vehicle statistics
- Compatible with iOS and Android devices (pairs easily with both)
- Integrated 9-pin Deutsch connector
- Simple, one-button design to put the device in Discovery mode
- When paired with an iOS or Android application (e.g., DTNA eLink), provides quick access to:
- Fault codes
- Basic parameters
- Vehicle specs
- Fuel level
Note: For more information on DTNA-eLink, see the Mobile App tab below.
Vehicle Network Protocol Support
- 3 CAN Channels (CAN / J1939 / SO15765 -250K, 500K, 1Mb/s with Auto Baud detection)
|NEXIQ Technologies 124032 USB-Link 2 Connector|
|Genuine Dearborn Protocol Adapter (DPA 5) Kit from DG Technologies|
|DrewLinQ Heavy Duty Commercial Truck J1939 J1708 Adapter Tool|
|Dearborn DPA5 Pro Universal RP1210 Protocol Adapter|
For Detroit PSL:
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
DiagnosticLink Through Access Freightliner:
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- DPF Regeneration And Oil Service Reset:
Force DPF regen for Cummings, Detroit, Maxxforce, ISUZU, and HINO from 2010 till now . Oil service reset for Cummings, Detroit, Maxxforce from 2010 till now .(Note: Water Temperature is higher than 80 Degree and engine at idle speed for at least 10 minutes.)
- Supported Truck Systems: engine, transmission, instrument panel, drivetrain, braking system, suspension, ABS, ESP, EPS, fuel system and more, which are in compliance with
J1939, J1708 and J1587 protocols. Generally for American HD trucks ( Class4-Class8) are from 2006 on.
- FREE UPDATE & EXCELLENT SERVICE----2.8 inch TFT color screen design and user friendly software interface guide you to operate it as easy as pie.We provide one year warranty & lifetime free software online update and professional service team for your any questions within 24 hours.
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- ➤【Full Systems Diagnostic Tool For Truck】-FCAR F506 PRO all system scan tool is exclusively designed for 24v truck,including Engine ABS EBS ASR VCS SCR TPMS PESS Transission Battery Retarder Smoother Inverter Clutch Kneeling Anti-theft devices Air Suspension Gas Treatment Chassis ESC Headlamp Auto-leveling...Etc;You can check the many parameters on your truck which is intended to help you quickly find the truck potential problems.
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- With a clear operation interface, commercial vehicles can be classified according to vehicle information, which is more convenient to use. It also provides one-click upgrade, screenshot and activation functions, and can print diagnostic reports at any time. We also provide an official optional printer (see bundled product) that can be used for diagnostic data and report printing.
- WiFi One-key Activate and Update: Enter the "Settings" of the truck scanner interface, and click "Activate" online to activate the machine. Diagnostic programs and diagnostic data support a one-click upgrade online and free lifetime!
- 🚚【2021 Newest Powerful Compatibility Scanner 】ANCEL HD3200 diesel scan tool is the ONLY scanner in the market to support heavy duty trucks' proprietary vehicle CAN protocols(OEM dependent, not standard protocols ) like Hino, Isuzu, Fuso, UD, Volvo, Hyundai, Kia. Support OBDII/HD OBD standard protocol. Design for both Passenger and Commercial Vehicles, works for Car/Truck/Buse/Trailer/Excavator/Pick-up etc. All-In-One ANCEL HD3200 portable tablet scanner will be your best cost-effective choice.
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- 🚚【2021 Most User-Friendly Design】ANCEL HD3200 heavy duty truck scanner have separate Easy-To-Use interface for Diesel, OBDII, FUSO, HINO, ISUZU, UD, UD VOLVO, HYUNDAI, KIA guide you to operate it as easy as pie. 5“Large LCD screen truck code reader support ONE-KEY screenshot/update/feedback/activate, one-key creat diagnostic report, share report to email or print it directly, even beginner users can operate it quickly.
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- 🚗 2021 Upgraded--- 1) Covers J1939 J1708 J1587 protocol heavy duty trucks like Ford(6/9PIN), Ford(16PIN), Freightliner, HD Volvo, International, Kenworth, Mack, Peterbilt, Caterpillar, Terex, Case, Bobcat, ATLAS, BLACK, CAT, John Deere and for 1998-2018 Hino, Isuzu, Fuso, UD. 2) Added D-P-F Regen and Oil light reset services for Hino/Isuzu/Fuso/UD, which will cost $600-$2000 in repair shop. 3) Professional support always stand by from FCAR official engineer for any issues of this hd scanner.
- 🚗 Full Systems Diagnosis--- Auto diagnose major systems for 24v heavy duty trucks like Engine, HVAC(air conditioner), Transmission, ABS, SRS, TPMS, ECM, DME/DDE, EGS, CAS, CBS, ADS, Battery, Headlight, Radio, Video, Telephone, Security to read and clear the error codes(after repair the car fault), show graphical live data, read ECU Information and read Freeze Frame for MACK/Volvo, Freightliner and so on.
- 🚗 OEM-Level Maintenance Services--- D-P-F Regeneration & Oil Light Reset is special designed for Hino, Isuzu, Fuso, UD(Oil light function not support for UD), which will save hundreds to thousands of dollars on maintenance costs in repair shop. ☞☞☞Warm Tips: Please refer to the ECU’s guide to operate the D-P-F regeneration in a outdoor EMPTY space. NOT allowed to work in a small confined space. The total process will cost 15-45 minutes, please wait patiently.
- 🚗 2 in 1 Diagnostic Scanner--- Not only a HD scanner, FCAR Pro heavy duty scan tool also supports full modes OBD2 functions for 12v vehicles to read/ clear error codes, show graphical Live Data Stream, read Freeze Frame, do On-Board monitor test(mode 6), EVAP test (mode 8), O2 sensor test, I/M readiness, vehicle information, DTC Lookup and etc.
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- 【HDOBD+OBDII】 LAUNCH CR-HD professional heavy duty truck scan tool will work on J1587, J1708 and J1939 Protocols trucks. Covers class 4 (14, 001 lbs) through class 8 (33, 000 lbs and over) heavy duty trucks. It does not only work on heavy duty trucks, but also work on 1996 US-Based, 2000 EU-Based and 2005 Asian-based cars, light duty trucks (12V only) and newer OBD II & CAN domestic or import vehicles.
- 【Multisystem Diagnostics】 This HDOBD truck code reader will read or clear fault codes on engine, transmission, brake, instrument panel, vehicle management, fuel system, cab climate and particulate control unit, show the live data in text and graph.
- 【Wide Coverage】 For Freightliner, Kenworth, Mack, International, Sterling, Paccar, Peterbilt, Caterpillar, Western Star after 2006, For Mercedez-Benz, MAN, Scania, Volvo, Renault, ERF, Foden, Seddon-Atikinson, Iveco, DAF, Sisu, Steyr, Isuzu, Hino after 2012, and all Cars /min vans / light duty from 1996.
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Last update on 2021-12-03 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-12-03 / Affiliate links / Images from Amazon Product Advertising API