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April 13, 2021 NHTSA CAMPAIGN NUMBER: 21V261000
Motor Controller May Not Govern Speed/FMVSS 500
Driving over 25 mph in a low speed vehicle increases the risk of injury during a crash.
NHTSA Campaign Number: 21V261
Manufacturer Tropos Technologies, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 72
Summary
Tropos Technologies, Inc. (Tropos) is recalling certain 2019 Tropos ABLE ST vehicles. The motor controller firmware may not prevent the vehicle from exceeding 25 mph. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 500, “Low Speed Vehicles.”
Remedy
Tropos will notify owners, and dealers will update the motor controller firmware, free of charge. Owner notification letters were mailed beginning April 26, 2021. Owners may contact Tropos customer service at 1-408-571-6104. Tropos number for this recall is TRO-21-02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle, VIN: ________________________-
NHTSA Recall # 21V261
Dear TROPOS vehicle owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
TROPOS TECHNOLOGIES, Inc.. has decided that certain 2019 Model Year TROPOS Able LSVs, fail to comply to Federal Motor Vehicle Safety Standards also FMVSS No. 500 “Low Speed Vehicles”.
! IMPORTANT !
- Your TROPOS Able LSV is being recalled
- You should take it to your TROPOS dealer for inspection To whom it may concern,
Why is a recall being conducted?
Your 2019 TROPOS Able LSV may have noncompliance with Federal Motor Vehicle Safety Standard No. 500.
The noncompliance involves vehicle overspeed.
2019 TROPOS Able LSV may have noncompliance with Federal Motor Vehicle Safety Standard No. 500 because the vehicle may exceed 40 kilometers per hour (25 miles per hour).
The lack of proper vehicle speed in a low speed vehicle increases the risk of injury during a crash.
What are we doing about the problem?
Your TROPOS vehicle dealer will inspect the vehicle free of charge. If your vehicle is found to overspeed, the motor controller firmware of the vehicle will be updated free of charge in about one-hour. Your vehicle can be driven immediately after the firmware is updated.
What should you do?
Contact your local TROPOS vehicle dealer, or if you do not know where a TROPOS dealer is located in your area, please contact TROPOS TECHNOLOGIES, Inc. directly either by e-mail to recall@tropostech.com or by phone (408) 571–6104.
What if you no longer own this vehicle?
Please contact TROPOS TECHNOLOGIES, Inc. directly either by e-mail to recall@tropostech.com or by phone (408) 571–6104.
Who should you contact if you have further questions or concerns?
Please contact TROPOS TECHNOLOGIES, Inc. directly either by e-mail to recall@tropostech.com or by phone (408) 571–6104.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with Federal regulations.
If you have already paid to have your TROPOS Able LSV repaired for this condition, you may be eligible for reimbursement of the charges you paid for updating the firmware.
To learn more about what you need to do to obtain reimbursement, please contact TROPOS TECHNOLOGIES, Inc. directly either by e-mail to recall@tropostech.com or by phone (408) 571–6104.
If after having attempted to take advantage of this recall you believe you have not been able to have your TROPOS Able LSV remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
TROPOS
World Headquarters
16890 Church Street, Building 1,
Morgan Hill, CA 95037
e-mail: recall@tropostech.com
phone: (408) 571 6104.
Manufacturer’s assigned campaign number: TRO-21-02
SAFETY RECALL NOTICE
Manufacturer’s assigned campaign number: TRO-21-02
NHTSA Recall ID: 21V261
To all TROPOS vehicle dealers:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
TROPOS TECHNOLOGIES, Inc. has decided that certain 2019 Model Year TROPOS Able LSVs, fail to comply to Federal Motor Vehicle Safety Standards FMVSS No. 500 “Low Speed Vehicles”.
Accordingly, a recall to address this issue is being initiated effective May 5, 2021.
The noncompliance involves vehicle overspeed.
2019 TROPOS Able LSV may have noncompliance with Federal Motor Vehicle Safety Standard No. 500 because the vehicle may exceed 40 kilometers per hour (25 miles per hour).
The firmware in the motor controller may allow the vehicle to exceed 40 kilometers per hour (25 miles per hour) when following the test procedure as outlined in NHTSA Test Plan TP-500-02. Overspeed within the specified distance while following the test procedure makes the vehicle non-compliant with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 500 “Low Speed Vehicles”.
Owners will be notified by mail about the recall and will be instructed to bring their TROPOS Able LSV for inspection to their local TROPOS dealer.
There is no cost to owners for this recall.
You as a TROPOS vehicle dealer will inspect the vehicle free of charge. If the motor controller firmware is determined to be in need of an update, it will be replaced free of charge in about an hour, and the vehicle can be driven immediately after the replacement is completed.
The tools to update the motor controller firmware and the firmware itself will be provided to your dealership free of charge, and you will be reimbursed for the inspection and/or firmware update at standard Warranty Labor Rates. (6/10 hours for firmware update and inspection, or 2/10 hours for inspection only, if it is determined that correct firmware has been installed and therefore an update is not required). The Firmware Update Tool (Able Interface Computer Tool) Tropos PN 408-13-19C5 and Firmware TRO-21-02.HEX will be provided.
Please be reminded that it is a violation of Federal law for you to sell or lease the 2019 TROPOS Able LSVs covered by this notification, until this recall has been performed on these vehicles. Substantial civil penalties apply to violations of this law.
Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Please contact TROPOS TECHNOLOGIES, Inc. directly either by e-mail to recall@tropostech.com or by phone: (408) 571–6104.
We apologize for any inconvenience this safety recall may cause, but our customer safety is our first concern.
TROPOS
World Headquarters
16890 Church Street, Building 1, Morgan Hill, CA 95037
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TROPOS | ABLE ST | 2019 |
11 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V261-8553.pdf 117.091KB
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Manufacturer Notices(to Dealers,etc) – SAFETY RECALL NOTICE Manufacturers assigned campaign number: TRO-21-02 NHTSA Recall ID: 21V261
RCMN-21V261-6737.pdf 112.127KB
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Part 577 Owner Notification Envelope
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Recall Acknowledgement
RCAK-21V261-4181.pdf 645.543KB
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Noncompliance Notice 573 Report
RCLRPT-21V261-7269.PDF 215.982KB
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Recall Quarterly Report #2, 2021-3
RCLQRT-21V261-4934.PDF 211.251KB
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Recall 573 Report-Amendment 2
RCLRPT-21V261-6368.PDF 215.984KB
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Recall 573 Report-Amendment 1
RCLRPT-21V261-8056.PDF 215.984KB
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Recall Quarterly Report #1, 2021-2
RCLQRT-21V261-0017.PDF 211.152KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V261-2672.PDF 211.337KB
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Recall 573 Report-Amendment 3
RCLRPT-21V261-9628.PDF 216.146KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V261&docType=RCL
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