2020-2021 Keystone Bullet Trailers 21-407 Incorrect Crank Handle on Egress Window

April 9, 2021 NHTSA CAMPAIGN NUMBER: 21V250000

Incorrect Crank Handle on Egress Window

An incorrect handle may make it difficult to open the window in an emergency, increasing the risk of injury.

 

NHTSA Campaign Number: 21V250

Manufacturer Keystone RV Company

Components STRUCTURE

Potential Number of Units Affected 216

 

Summary

Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Bullet 34BIPR trailers. The bedroom emergency egress window may have an incorrect crank handle installed.

 

Remedy

Keystone will notify owners, and dealers will replace the crank handle, free of charge. Owner letters were mailed May 7, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-407.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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6/2/21

Keystone RV Company

SAFETY ADVISORY # 21-407

Bullet Egress Window Crank

 

Updated 5/24/2021 – Please see corrected part numbers

 

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have an egress window installed in the bedroom and did not have the correct crank handle installed. If an emergency situation arises the emergency exit may be difficult to open as the current black round knob may impede the ability to open the window, which could result in an increased risk of personal injury.

 

Models Included:	2020 – 2021 Bullet 34BIPR
Serial Number Ranges:	2020 LD434360 – LD435442 2021 MD430666 – MD435638
Parts Required:	1 – KRV # 630481 – Window – Crank – 3′ – Black (This part may be ordered in bulk without a VIN)  1 – KRV # 596469 – Screw – #8-32 x 2″ – These screws can be purchased locally – #8-32 x 2″ (This part may be ordered in bulk without a VIN) (No Canadian sales)
Tools Required:	Phillips #2 Screwdriver

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

 

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

 

The remedy is to replace the black round knob on the bedroom egress window with the narrow crank handle.

 

REPAIR INSTRUCTIONS 

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Locate the bunk bedroom egress window. Figure 1

 

Step 3

Remove the black round knob and install the narrow crank handle using KRV # 630481- Window – Crank – 3′ – Black and an #8-32 x 2″. See Figure 2.

 

Step 4

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

REPAIR

Submit the claim on Key Express using Flat Rate Code # 7140742B

In the Complaint section note: Safety Advisory # 21-407

In the Cause section note: Safety Advisory # 21-407

In the Correction section note: Installed correct crank handle

The amount of time authorized for this repair is .3 hour.

 

PARTS DISPOSITION

No part return.

Please call Keystone RV Customer Service at (866) 273-1456 if you have any questions.

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:     21V-250

Safety Advisory: 21-407

May 7, 2021

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population have an egress window installed in the bedroom and did not have the correct crank handle installed. If an emergency situation arises the emergency exit may be difficult to open as the current black round knob may impede the ability to open the window, which could result in an increased risk of personal injury.

 

What we will do

Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the existing black round knob and replace it with a narrow crank handle, see page 2 for instructions. We have enclosed the correct narrow crank handle. The service and parts required for this corrective action will be provided at no charge to you.

 

What we need you to do

Remove the black round knob until you or an authorized dealer can replace it. If you require assistance installing the handle, please make an appointment with your dealer and bring the unit to the dealership and they will install the handle at no cost to you. The labor time to perform this correction is approximately 15 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

KEYSTONE RV COMPANY

 

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

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Bullet Egress Window Crank Instructions

 

The remedy is to replace the black round knob on the bedroom egress window with the narrow crank handle.

 

REPAIR INSTRUCTIONS

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Locate the bedroom egress window. Figure 1

 

Step 3

Remove the black round knob and install the narrow crank handle using KRV # 114843 – Crank Handle – Red – Full Exit Window. See Figure 2.

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (866) 425-4369 – Fax: (866) 273-1451
www.keystonerv.com

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
KEYSTONE	BULLET	2020-2021

 

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13 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V250-0147.pdf 243.078KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V250-0748.pdf 95.972KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V250-0985.pdf 98.02KB

 

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ISSUED Renotification Notice

RCRN-21V250-8689.pdf 228.765KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V250-9479.pdf 155.06KB

 

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V250-3500.PDF 211.144KB

 

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Remedy Instructions and TSB

RCRIT-21V250-7746.pdf 150.922KB

 

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Remedy Instructions and TSB

RCRIT-21V250-1865.pdf 219.418KB

 

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Recall 573 Report – Amendment 1

RCLRPT-21V250-3251.PDF 215.253KB

 

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Recall Acknowledgement

RCAK-21V250-5408.pdf 645.769KB

 

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Defect Notice 573 Report

RCLRPT-21V250-4297.PDF 215.238KB

 

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V250-6435.PDF 211.332KB

 

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V250-1725.PDF 211.246KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V250&docType=RCL

 

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