2017-2020 Airstream Basecamp Travel Trailers Air Conditioner Securement

March 19, 2021 NHTSA CAMPAIGN NUMBER: 21V195000

Air Conditioner May Separate From Trailer

A separated air conditioner can become a road hazard, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 21V195

Manufacturer Airstream, Inc.

Components EQUIPMENT

Potential Number of Units Affected 1,509

 

Summary

Airstream, Inc. (Airstream) is recalling certain 2017-2020 Basecamp travel trailers. The mounting bolts that secure the air conditioner to the roof may loosen or break, allowing the air conditioner to separate from the trailer.

 

Remedy

Airstream will notify owners, and dealers will inspect the air conditioning mounting bolts are secure and replace if necessary, as well as install additional foam support blocks, free of charge. The recall began May 7, 2021. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Airstream Safety Recall

Recall Number: NHTSA 21V-195Trans. Canada 2021-175

Product Line: 2017-2019, and Certain 2020 Basecamp Travel Trailers

Subject: Air Conditioner Securement

 

Operation code: TTSBR8382100

Labor rate will be: .5 of an hour

 

Airstream has determined that the bolts securing the roof mount air conditioner may have a tendency to loosen or break on 2017 – 2019 & certain 2020 Basecamp travel trailers. In the event the bolts break, or loosen, the air conditioner could separate from the trailer. If this occurs, the air conditioner could become a projectile, increasing the risk of a crash, personal injury and/or property damage.

Please contact the Airstream Customer Service Department at 937-596-6111 ext. 7491 to have the foam block and bolt kit shipped to you when an owner contacts you to schedule an appointment. The parts will be shipped to you at no cost.

 

RANGE OF VEHICLES INVOLVED:

Airstream built between September 8, 2016-August 8, 2019

Serial number range: 203002-205000

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range which will not be affected by this Service Bulletin.

 

Equipment needed:

6 Foot Step Ladder

5/16 socket

7/16 socket

Inch pounds torque screwdriver or torque wrench

Isopropyl Alcohol

 

Parts needed:

Foam and bolt kit part number 382687 A tube of Lock tight.

The kit includes two foam blocks and four bolts.

 

Step One:

Adding the foam blocks to the rear of the A/C to the bottom of the blocks that are currently installed.

1. Set up the ladder at the rear of the trailer behind the rear door.

 

2. Make a fist with your hand then slid your hand under the back of the A/C to hold it up off of the roof so the foam squares are not touching.

 

3. Using Isopropyl Alcohol and a rag, clean the area under the foam blocks.

 

4. Peel off the paper backing on the foam blocks and stick them to the roof metal directly under the foam blocks that are on the A/C.

Before and after installation of the foam blocks.

 

Step Two: Replacing the bolts that hold the A/C to the roof. You will be replacing the bolts one at a time by removing one bolt and then putting in the new bolt, Then torquing it to 40 inch pounds before taking out the next one.

 

Remove the two filter covers and the filters. This will give you access to remove and replace the four bolts.

 

1. Take out the first grade 2 bolt with the 5/16 socket

 

2. Put some lock tight on the grade 5 bolt about 2 1/2 inches to 3 inches up from the head of the bolt.

 

3. Install the new grade 5 bolt with the 7/16 socket into the A/C and torque the bolt to 40 Inch pounds.

 

4. repeat steps 1 through 3 on the other three bolts one at a time.

 

Notice: If any of the four bolts are stripped out and will not tighten to 40 Inch pounds the A/C will need to be replaced and you will need to use the new bolts and foam on the  new A/C unit.

 

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RECREATIONAL VEHICLE SAFETY
RECALL NOTICE

Safety Recall:
NHTSA 21V-195/Transport Canada 2021-175

Safety Advisory:
April 12, 2021

 

IMPORTANT SAFETY RECALL

 

This notice applies to your vehicle:  «VIN»                               

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Airstream has decided that a defect that relates to motor vehicle safety exists in 2017, 2018, 2019 & certain 2020 model year Airstream Basecamp travel trailers. As a result, Airstream is conducting a safety recall.

 

Reason for this recall

Airstream, Inc. (Airstream) is recalling 2017, 2018, 2019 & certain 2020 Basecamp travel trailers. Due to the bolts securing the roof mounted air conditioner may have a tendency to loosen or break under certain conditions allowing the air conditioner to separate from the trailer. If this occurs, the air conditioner could become a projectile, increasing the risk of a crash, personal injury and/or property damage.

 

What we will do

An inspection of the bolts securing the air conditioner will occur. Once the inspection is complete, the next step will be to install additional foam support blocks under the rear of the air conditioner for increased support and then replace the bolts with grade 5 bolts. Note: The new bolts will need be torqued to 40 IP. If any of the bolts are unable to be tightened to the prescribed torque rating, the air conditioner will be replaced. The new air conditioner will be installed using the grade 5 bolts (torqued to 40 IP), as well as the additional foam support blocks. This will be done at no cost to the customer. This repair will take approximately .5 to 1.5 hours.

 

What we need you to do

You should contact your selling dealer immediately to schedule a service appointment to have the inspection performed on your vehicle. If you have any questions concerning this recall or if you need any assistance, please contact the Airstream Customer Service Department by mail at Airstream, P.O. Box 629, Jackson Center, OH 45334-0629, or by phone at 877-596-6111 ext. 7491.

If you have had the appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Airstream by contacting the Airstream Customer Service Department.

 

If after contacting Airstream Customer Service you are still not satisfied, we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us.  Thank you for your attention and cooperation in this matter.

 

Sincerely,

Airstream

 

Rick March

General Manager of Airstream Customer Support Group
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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IMPORTANT SAFETY RECALL

Airstream Basecamp Travel Trailer

NHTSA 21V-195/Transport Canada 2021-175

 

Date: 5/7/2021

TO:  Airstream Dealer

 

PROBLEM:

Airstream has determined that the bolts securing the roof mount air conditioner may have a tendency to loosen or break on 2017 – 2019 & certain 2020 Basecamp travel trailers. In the event the bolts break, or loosen, the air conditioner could separate from the trailer. If this occurs, the air conditioner could become a projectile, increasing the risk of a crash, personal injury and/or property damage.

 

RANGE OF VEHICLES INVOLVED:

2017 – 2019 & certain 2020Airstream Basecamp built between September 8, 2016-August 8, 2019 Serial Number Range: 203002-205000

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range  which will not be affected by this recall.

 

Operation Code & Flat Rates:

The time allowed for this repair is as follows:

TTSBR8382100 – Inspection/AC Securement Recall = .5 hrs.

 

WARRANTY REIMBURSEMENT:

A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .50 hrs.

 

SERVICE ACTION:

Inspection of the bolts securing the air conditioner. the next step will be to install additional foam support blocks under the rear of the air conditioner for increased support and then replace the bolts with grade 5 bolts. Note: The new bolts will need be torqued to 40 IP. If any of the bolts are unable to be tightened to the prescribed torque rating, the air conditioner will be replaced. The new air conditioner will be installed using the grade 5 bolts (torqued to 40 IP), as well as the additional foam support blocks.

Please contact the Airstream Warranty Department at 877-596-6111 Ext. 7491 to order the necessary parts to complete the recall remedy. These will be sent at no charge.

 

Notice:

Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

 

encl. – Owners Letter, Repair Procedure

 

Rick March

General Manager of Airstream Customer Service Group

 

Re:  NHTSA Recall No. 21V-195
Transport Canada 2021-175

 

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4 Affected Products

Vehicle

MAKE	MODEL	YEAR
AIRSTREAM	BASECAMP	2017-2020

 

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10 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V195-6356.PDF 211.13KB

 

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Defect Notice 573 Report

RCLRPT-21V195-5801.PDF 213.553KB

 

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Recall Acknowledgement

RCAK-21V195-2349.pdf 646.184KB

 

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Recall 573 Report – Amendment 1

RCLRPT-21V195-6704.PDF 214.156KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V195-3482.pdf 33.918KB

 

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Remedy Instructions and TSB

RCRIT-21V195-7821.pdf 2594.036KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V195-0082.pdf 114.76KB

 

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Recall 573 Report – Amendment 2

RCLRPT-21V195-9638.PDF 214.16KB

 

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V195-8474.PDF 211.313KB

 

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V195-8483.PDF 211.229KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V195&docType=RCL

 

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