2021 Jayco Embark, & Entegra Reatta Class A Motorhomes Incorrectly Routed Furnace Hose May Cause Gas Leak

March 16, 2021 NHTSA CAMPAIGN NUMBER: 21V180000

Incorrectly Routed Furnace Hose May Cause Gas Leak

A gas leak in the presence of an ignition source can increase the risk of fire or explosion.

 

NHTSA Campaign Number: 21V180

Manufacturer Jayco, Inc.

Components EQUIPMENT

Potential Number of Units Affected 29

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2021 Jayco Embark, and Entegra Reatta Class A Motorhomes. The LP furnace hose may be routed incorrectly, which could restrict the gas flow, or cause chafing against surrounding components, resulting in a gas leak.

 

Remedy

Jayco will notify owners, and dealers will remove the existing LP line, and install a new extended gas manifold, free of charge. The recall began March 29, 2021. Owners may contact Jayco customer service at 1-800-517-9137. Jayco’s number for this recall is 9903565.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

INCORRECT ROUTING OF LP HOSE TO FURNACE 

Bulletin Type:	Safety Recall		Publication Date:	March 29, 2021
Bulletin #(s):	21V-180		Make(s):	Entegra Jayco
Job Code(s):	9903565		Model(s):	Reatta Embark
Flat Rate(s):	.75 hour		Model Year(s):	2021

 

Incident:	Incorrect routing of the LP hose to furnace may cause damage from surrounding components and/or restrict gas flow.
Affected Units:	2021 Reatta :  M1NJ 8061 8062 5063 2021 Embark:   M1NJ 4051 4054 4056
Parts Kit:	Parts Kit #: 21V-180
	Parts Kit Contents: 1 Gas line hose (furnace) 1 Gas manifold extension
Misc. Tools & Supplies:	Screw gun w/square and Phillips bit Putty knife 9/16” open end wrench 3/4” open end wrench Wire cutter Wire stripper Spray Foam insulation Electrical tape Butyl tape Wago connectors

 

INSTRUCTIONS

 

1. The gas line manifold access is located in the rear driver’s side storage compartment. Using a screw gun with a Phillips bit, remove the back access panel as shown to the right.  Set screws aside for reuse.

 

2. Locate the LP manifold in the storage compartment. Using a 9/16” open-end wrench, remove the (furnace) LP hose on the bottom of the manifold as shown to the right.

 

3. Follow the LP hose to the back of the compartment. Loosen the hose from the foam sealant and remove any of it that will prevent the hose from being fed through the compartment wall.

 

4. Push the hose through the compartment hole as far as possible. You will be removing this hose.

 

5. Remove the furnace cover.  You will need to remove the exhaust (#1) prior to removing the cover (#2).  Set all parts and screws aside for reuse later.

 

6. Using a 3/4” open-end wrench, disconnect the LP hose from the furnace (#3).

 

7. Inside the unit, locate the water heater in the rear bath cabinet.

 

NOTE:  Open the bath faucet and drain all water prior to disconnecting the water line hook-ups(s)

 

8. Disconnect both water lines. You should be able to loosen and disconnect them by hand (#4 & 5).

 

9. Using a wire cutter, cut the wires connected to the water heater, taking note of the connections as you will need to reconnect them later in the process (#6).

 

10. Using a 3/4” open-end wrench, disconnect the gas line from the water heater (#7).

 

11. On the exterior of the unit, using a screw gun with a square head bit, remove the water heater door by removing the (2) hinge screws from the unit. The screws attaching the hinge to the door should remain attached.  Set the screws aside for later reuse (#8).

 

NOTE:  Have a second person hold the door while you remove it from the unit to help prevent damage to the door or unit.

 

12. Remove all of the screws that secure the water heater to the unit. Set the screws aside for reuse (#9).

 

NOTE:  Having a second person assist in removing the water heater from the unit will help prevent damage to the water heater and the sidewall of the unit. 

 

13. Remove the water heater from the unit. You may have to gently pry under the edge of the water heater with a putty knife to break the butyl tape seal (#10).

 

 

14. Removing the water heater will give you better access to the furnace LP hose. Push the hose through the hole far as possible to help in removing the hose.   You will need to go under the unit to remove the hose.   Go under unit directly under the furnace, locate the furnace LP hose and remove it from the unit.

 

15. Install the new furnace LP hose. Starting in the storage compartment, put the new LP hose through the hole in the compartment back wall (where you removed the old hose). You may have to remove additional foam sealant.

 

16. Push the LP hose through allowing enough LP hose in the compartment to reconnect to the manifold.

 

17. Apply pipe sealant to the threads on the LP hose. Using a 9/16” open-end wrench, connect the LP hose to the manifold.

 

18. Going back under the unit directly under the furnace, insert the other end of the LP hose through the hole the original LP was in. Push as much hose as possible up into the unit.

 

19. Install the new gas manifold extension from the inside of the u The extension should be installed with end (A) in the back of the furnace and end (B) downward at the furnace connection (#12).

 

20. Install the extension support bracket on the water heater shelf support cleat (#13)

 

21. Pull the new LP hose into the cabinet far enough to be easily installed on the extension. Make sure the LP hose is not twisted, kinked or pinched.

 

22. Install the hose to the extension. Make sure the connection is tight.

Using a 3/4” open-end wrench, install the furnace connection to the manifold extension connection (#14).

 

23. Install new butyl tape over the existing tape on the water heater (#15).

 

24. Re-install the water heater in the unit (#16).

 

NOTE:  Having a second person assist in installing the water heater from the unit will help prevent damage to the water heater and the sidewall of the unit. 

 

25. Re-install the (water heater) screws (#17)

 

Re-connect the water lines making sure they are tight (#4 & 5).

 

26. Re-connect the (water heater) LP gas hose (#7).

 

27. Strip the wires that were previously cut back approximately 5/16” (#6). Using Wago connectors, reconnect the water heater wires.  Wrap the connectors with electrical tape as shown below.

 

28. Add foam sealant (in the storage compartment) around the newly installed LP hose replacing any foam that was taken out when removing the original hose (#18).

 

29. Re-install the (back) compartment access panel.

 

30. Re-install the water heater door.

 

NOTE:  Having a second person hold the door while you re-install it will help prevent damage to the door or unit.

 

31. Re-install the furnace cover and the furnace manifold.

 

Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.  Jan. 2019.

903 South Main Street  •  P.O. Box 460  •  Middlebury, IN 46540

 

---

Safety Recall:  21V-180  

March 29, 2021

 

IMPORTANT SAFETY RECALL 

 

This Notice Applies to Your Recreational Vehicle   «unit_serial_»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2021 Embark and Reatta motorhomes.

 

Reason for this recall

Incorrect routing of the LP hose to the furnace, creates risk of damage from surrounding components and may restrict the gas flow. A damaged LP hose could leak, causing gas build up in the motorhome  and if there is an ignition source  present, creates risk of  explosion and fire.

 

Recall Remedy

Remove and replace the LP hose to the furnace, routing LP hose correctly to ensure a safe and secure location.  The remedy is free of charge and will take approximately .75hour to complete.

 

What we need you to do

Please contact a Jayco or Entegra Dealer and set an appointment for this remedy.

 

Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

 

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint, contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Compliance Management

Jayco Motorized Products

 

---

---

2 Affected Products

Vehicles

MAKE	MODEL	YEAR
ENTEGRA	REATTA	2021
JAYCO	EMBARK	2021

 

---

10 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-21V180-9651.pdf 137.787KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-21V180-0147.pdf 55.866KB

 

---

Remedy Instructions and TSB

RCRIT-21V180-9166.pdf 948.286KB

 

---

Recall Quarterly Report #2, 2021-2

RCLQRT-21V180-8050.PDF 211.228KB

 

---

Recall 573 Report – Amendment 1

RCLRPT-21V180-8371.PDF 213.326KB

 

---

Recall Acknowledgement

RCAK-21V180-2282.pdf 690.244KB

 

---

Defect Notice 573 Report

RCLRPT-21V180-3778.PDF 213.108KB

 

---

Recall Quarterly Report #1, 2021-1

RCLQRT-21V180-1998.PDF 211.133KB

 

---

Recall Quarterly Report #4, 2021-4

RCLQRT-21V180-3991.PDF 211.422KB

 

---

Recall Quarterly Report #3, 2021-3

RCLQRT-21V180-4302.PDF 211.309KB

 

---

Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V180&docType=RCL

 

---