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February 11, 2021 NHTSA CAMPAIGN NUMBER: 21V067000
If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.
NHTSA Campaign Number: 21V067
Manufacturer Daimler Trucks North America, LLC
Components POWER TRAIN
Potential Number of Units Affected 15,835
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-2019 Freightliner Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.
Remedy
DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-874.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
April 2021
FL874A
NHTSA #21V-067
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: M2 Transmission Oil Cooler Line
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2014-2019 Freightliner Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.
On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road, which may present a risk of a motor vehicle hitting the fluid and causing loss of vehicle control.
Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
Recall Campaign
April 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Subject: M2 Transmission Oil Cooler Line
Models Affected: Specific Model Year 2014-2019 Freightliner Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road which may present a risk of a motor vehicle hitting the fluid and causing loss of control.
Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed.
There are approximately 16,673 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL874, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL874
| Campaign Number | Part Description | Part Number | Qty. |
| FL874A | RETAINER CLIP
or KIT-2, RADIATOR, JIFFY TITE |
BHT 91099
or BHT W8274002 |
2 ea or
1 ea |
| BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
| FL874A | Inspect cooler fitting clips | 0.1 | 996-R034A | 06-Inspect |
| Inspect cooler fitting clips and replace clips | 0.3 | 996-R034B | 12-Repair Recall/Campaign | |
| Inspect cooler fittings and replace (Only 1% of the population is expected to need this repair) | 1.1 | 996-R034C | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (FL874-A).
- In the Primary Failed Part Number field, enter 25-FL874-000.
- In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: M2 Transmission Oil Cooler Line
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific Model Year 2014-2019 Freightliner Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.
On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road which may present a risk of a motor vehicle hitting the fluid and causing loss of control.
Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at Daimler-TrucksNorthAmerica.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
DTNA.Warranty.Campaigns@Daimler.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: M2 Transmission Oil Cooler Line
Models Affected: Specific Model Year 2014-2019 Freightliner Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.
Transmission Oil Cooler Line Inspection at the Radiator
- Inspect the base label (Form WAR259) for a campaign completion sticker for FL874 (Form WAR260). If a sticker is present for FL874, no work is needed. If there is no sticker, proceed with the steps below.
- Park the vehicle on a level surface, shut down the engine, and apply the parking brake. Chock the tires.
IMPORTANT: If any of the two conditions below exist, the repair procedure shall be changed accordingly.
- Aftermarket Retaining Systems
Some vehicles in the affected population may have had an aftermarket line-retaining system installed. These systems replace or circumvent the performance of the retaining clips, which is the prime focus of this repair.
- Fluid Leaks
If transmission oil leakage has occurred between the cooler line and the fitting(s), the cooler fitting assembly needs to be replaced. The replacement fittings required for this repair have the updated line retaining clip pre-installed.
- Inspect the oil cooler line connections at the radiator.
3.1 If a collar and clamp kit (See Fig. 1), or a support plate (See Fig. 2) is installed, no further work is required. Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.
3.2 Is the transmission oil leaking at the cooler line fitting;
YES → Skip Retaining Clip Replacement, and go to Cooler Fitting Replacement below.
NO → Go to Retaining Clip Replacement below.
Retaining Clip Replacement
- Remove the plastic lock ring by evenly prying it away from the fitting, and sliding it back onto the metal portion of the transmission cooler line.
- Using a pick or a small screwdriver, remove the tube retaining clip. See Fig. 3.
Do not over-expand the retaining clip to install it on the fitting.
- Install a new retaining clip, and confirm the line is fully seated and the clip is tight.
- Install the collar.
- Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.
Cooler Fitting Replacement
- Remove the plastic lock ring by evenly prying it away from the fitting, and sliding it back onto the metal portion of the transmission cooler line.
- Using a pick or a small screwdriver, remove the tube retaining clip. See Fig. 3.
- Using a clean container, drain the coolant from the radiator. For instructions, refer the Business Class M2 Workshop Manual.
- Disconnect the oil cooler lines from the fittings in the radiator. In some variants, this may require removing some cooler line hangers, or surrounding components. For instructions, refer to the Business Class M2 Workshop Manual.
Only remove one cooler fitting from the radiator at a time. Removing both will allow the oil cooler to change position inside the tank, possibly causing a future coolant leak, resulting in replacement of the radiator assembly.
- Remove one fitting from the radiator.
- Install a new fitting. Tighten to 47 lbf·ft (64 N·m).
- Remove the second fitting from the radiator.
- Install a new fitting. Tighten to 47 lbf·ft (64 N·m).
- Install the cooler lines onto the radiator.
NOTE: If any additional steps are required for the cooler tube removal specific to the vehicle variants, refer to the appropriate section in the Business Class M2 Workshop Manual for instructions.
- Confirm the cooler lines are fully seated onto the radiator, and the clip is tight. Install the collar.
- Fill the transmission with appropriate oil.
- Fill the radiator with appropriate coolant.
- Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-874
Date of Submission: Feb 11, 2021
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2014 Model Yr. End: 2019
Make: Freightliner
Model: Business Class M2
Production Dates: Begin: 10/17/2013
End: 09/25/2018
Descriptive Information:
Specific vehicles equipped with Mahle-Behr radiators and Jiffy-Tite quick connect fitting that are built
with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank,
manufactured within the mentioned production dates noted above.
Number potentially involved: 15,835 Estimated percentage involved with defect: 5%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On the affected vehicles, retaining clip that engages the transmission oil cooler line connection to the in
tank oil cooler may fail and allow the transmission fluid cooler hose to disengage, which may allow fluid
leak. The fluid leak should normally be detectable, but it is possible for the leak, if sufficiently rapid, to
occur before a driver can detect and move the vehicle off the road.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk:
If a rapid loss of transmission fluid leak occurred while the vehicle was in motion, and before detected by
the driver, it could lead to fluid on the road which could present a risk of a motor vehicle hitting the fluid
and causing loss of control.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision:
Over the period 2017 to the present, in response to indications primarily of minor In-Tank Oil Cooler
(ITOC) connection issues, DTNA investigated ITOC leakage—each time coming to the conclusion that the
issue was detectable. At no time did DTNA determine, nor should it have determined, that there was a
defect within the scope of the National Traffic and Motor Vehicle Safety Act. In late January 2021 to
early February 2021, DTNA’s on-going analysis revealed that, on a specific population of vehicles built
with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank, there
is possibility of a retaining clip failure. Although no facts have changed that would alter DTNA’s Safety
Act scope determination, out of great respect for NHTSA and for the process of examining potential
defects, on February 5, 2021, DTNA, out of an abundance of caution, decided to initiate a voluntary
safety recall to campaign certain vehicles equipped with those two plumbing designs, Mahle-Behr
Radiators and Jiffy-Tite quick connect fittings that are built with two specific plumbing designs of the
transmission cooler lines at the radiator tank manufactured within a particular build-date range.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
Retaining clip that engages the transmission fluid cooler lines at the radiator tank will be removed and
replaced by a collar and clamp connection. Customer notification will be done by first class mail using
Daimler Trucks North America records to determine the customers affected. Copies of the reimbursement
plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date: 04/05/2021
Planned Dealer Notification End Date: 04/05/2021
Planned Owner Notification Begin Date: 04/05/2021
Planned Owner Notification End Date: 04/05/2021
Manufacture’s identification code for this recall (if applicable): FL-874
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
********************************************************************
Amended Defect Information Report
(Section 573.6)
FL-874
Date of Submission: Feb 11, 2021
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2014 Model Yr. End: 2019
Make: Freightliner
Model: Business Class M2
Production Dates: Begin: 10/17/2013
End: 09/25/2018
Descriptive Information:
Specific vehicles equipped with Mahle-Behr radiators and Jiffy-Tite quick connect fitting that are built with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank, manufactured within the mentioned production dates noted above.
Number potentially involved: 15,835 Estimated percentage involved with defect: 5%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On the affected vehicles, retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage, which may allow fluid leak. The fluid leak should normally be detectable, but it is possible for the leak, if sufficiently rapid, to occur before a driver can detect and move the vehicle off the road.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk:
If a rapid loss of transmission fluid leak occurred while the vehicle was in motion, and before detected by
the driver, it could lead to fluid on the road which could present a risk of a motor vehicle hitting the fluid
and causing loss of control.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision:
Over the period 2017 to the present, in response to indications primarily of minor In-Tank Oil Cooler
(ITOC) connection issues, DTNA investigated ITOC leakage—each time coming to the conclusion that the
issue was detectable. At no time did DTNA determine, nor should it have determined, that there was a
defect within the scope of the National Traffic and Motor Vehicle Safety Act. In late January 2021 to
early February 2021, DTNA’s on-going analysis revealed that, on a specific population of vehicles built
with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank, there
is possibility of a retaining clip failure. Although no facts have changed that would alter DTNA’s Safety
Act scope determination, out of great respect for NHTSA and for the process of examining potential
defects, on February 5, 2021, DTNA, out of an abundance of caution, decided to initiate a voluntary
safety recall to campaign certain vehicles equipped with those two plumbing designs, Mahle-Behr
Radiators and Jiffy-Tite quick connect fittings that are built with two specific plumbing designs of the
transmission cooler lines at the radiator tank manufactured within a particular build-date range.
February 12, 2021, on review of recall schedule, the schedule for dealer and customer notification was
determined to be incorrect, and therefore DTNA adjusted the dates to reflect the actual recall schedule.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
Retaining clip that engages the transmission fluid cooler lines at the radiator tank will be removed and
replaced by a collar and clamp connection. Customer notification will be done by first class mail using
Daimler Trucks North America records to determine the customers affected. Copies of the reimbursement
plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date: 04/11/2021
Planned Dealer Notification End Date: 04/11/2021
Planned Owner Notification Begin Date: 04/11/2021
Planned Owner Notification End Date: 04/11/2021
Manufacture’s identification code for this recall (if applicable): FL-874
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
************************************************************************************************************
Amended Defect Information Report
(Section 573.6)
FL-874
Date of Submission: Feb 23, 2021
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2014 Model Yr. End: 2019
Make: Freightliner
Model: Business Class M2
Production Dates: Begin: 10/17/2013
End: 09/25/2018
Descriptive Information:
Specific vehicles equipped with Mahle-Behr radiators and Jiffy-Tite quick connect fitting that are built with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank, manufactured within the mentioned production dates noted above.
Number potentially involved: 15,835 Estimated percentage involved with defect: 5%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
On the affected vehicles, retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage, which may allow fluid leak. The fluid leak should normally be detectable, but it is possible for the leak, if sufficiently rapid, to occur before a driver can detect and move the vehicle off the road.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk:
If a rapid loss of transmission fluid leak occurred while the vehicle was in motion, and before detected by the driver, it could lead to fluid on the road which could present a risk of a motor vehicle hitting the fluid and causing loss of control.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
Over the period 2017 to the present, in response to indications primarily of minor In-Tank Oil Cooler (ITOC) connection issues, DTNA investigated ITOC leakage—each time coming to the conclusion that the issue was detectable. At no time did DTNA determine, nor should it have determined, that there was a defect within the scope of the National Traffic and Motor Vehicle Safety Act. In late January 2021 to early February 2021, DTNA’s on-going analysis revealed that, on a specific population of vehicles built with two particular kinds of plumbing designs of the transmission cooler lines at the radiator tank, there is possibility of a retaining clip failure. Although no facts have changed that would alter DTNA’s Safety Act scope determination, out of great respect for NHTSA and for the process of examining potential defects, on February 5, 2021, DTNA, out of an abundance of caution, decided to initiate a voluntary safety recall to campaign certain vehicles equipped with those two plumbing designs, Mahle-Behr Radiators and Jiffy-Tite quick connect fittings that are built with two specific plumbing designs of the transmission cooler lines at the radiator tank manufactured within a particular build-date range. February 12, 2021, on review of recall schedule, the schedule for dealer and customer notification was determined to be incorrect, and therefore DTNA adjusted the dates to reflect the actual recall schedule. February 23, 2021, DTNA revised description of the remedy program.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Inspect both fittings for leakage, breakage, or damage that does not allow the clip to be properly removed and replaced. If these conditions exist, instructions will be provided on complete fitting replacement, which includes a 17-7 PH stainless locking clip. If these conditions do not exist, only the retaining clip that engages the transmission fluid cooler lines at the radiator tank will be removed and replaced by a 17-7 PH stainless locking clip. Customer notification will be done by first class mail using Daimler Trucks North America records to determine the customers affected. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 04/11/2021
Planned Dealer Notification End Date: 04/11/2021
Planned Owner Notification Begin Date: 04/11/2021
Planned Owner Notification End Date: 04/11/2021
Manufacture’s identification code for this recall (if applicable): FL-874
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
***************************************************************************************************************
Daimler Trucks
North America LLC Recall Campaign
Page 1
Avril 2021 FL874A NHTSA #21V -067Transports Canada #2021-060
Objet : Ligne de refroidissement d’huile de transmission de M2
Modèles concernés : Année de modèle spécifique 2014-2019 Freightliner Business Class M2 fabriqués du 17 octobre 2013 au 25 septembre 2018 et équipés d’un radiateur Mahle-Bahr.
Renseignements généraux
Daimler Trucks North America LLC (DTNA), au nom de sa division Freightliner Trucks, a décidé qu’il existe un défaut lié à la sécurité des véhicules automobiles sur les véhicules susmentionnés.
Sur des véhicules spécifiques, le clip de retenue qui engage la connexion de la ligne de refroidisseur d’huile de transmission au refroidisseur d’huile dans le réservoir peut échouer et permettre au tuyau de refroidisseur de liquide de transmission de se désengager, ce qui peut permettre au fluide de fuir. Si une perte rapide de liquide de transmission se produit, elle pourrait conduire à un fluide sur la route, ce qui peut présenter un risque qu’un véhicule automobile heurte le liquide et provoque une perte de maîtrise.
Les deux raccords seront inspectés pour les fuites, les bris ou les dommages, et le clip de verrouillage sera remplacé au besoin. Il y a environ 16 673 véhicules impliqués dans cette campagne.
Réparations supplémentaires
Les concessionnaires doivent effectuer toutes les campagnes de rappel et de service sur le terrain avant la vente ou la livraison d’un véhicule. Un concessionnaire sera responsable de tout dommage progressif résultant de son échec à mener des campagnes avant la vente ou la livraison d’un véhicule.
Les propriétaires peuvent être responsables de tout dommage progressif résultant de l’échec de la réalisation des campagnes dans un délai raisonnable après réception de la notification.
Instructions pour le travail à effectuer
Veuillez vous référer aux instructions de travail ci-jointes. Avant d’effectuer la campagne, vérifiez que le véhicule présente une vignette d’achèvement (formulaire WAR260).
Pièces de remplacement
Les pièces de rechange sont maintenant disponibles et peuvent être obtenues en commandant le (s) numéro (s)de pièce (s) indiqué (s) ci-dessous dans votre centre de distribution de pièces faisant face.
Si nos dossiers montrent que votre concessionnaire a commandé un ou plusieurs véhicules impliqués dans le numéro de campagne FL874, une liste des clients et des numéros d’identification du véhicule sera disponible sur DTNAConnect. Veuillez vous référer à cette liste lors de la commande de pièces pour ce rappel.
Tableau 1 – Pièces de remplacement pour FL874
Numéro de campagne
Description de la pièce
Numéro de pièce
Qté.
FL874A
CLIP DE RETENUE
ou
KIT-2, RADIATEUR, JIFFY TITE
BHT 91099
ou
BHT W8274002
2 ea ou
1 ea
Autocollant d’achèvement vierge
WAR260
1 ea
Pièces retirées
Tableau 1
Revendeurs américains et canadiens, veuillez suivre les instructions d’expédition du suivi des pièces défectueuses de garantie pour la disposition de toutes les pièces retirées. Exporter les distributeurs, s’il vous plaît détruire les pièces enlevées sauf avis contraire. Page 1
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North America LLC Recall Campaign
Page 2
Avril 2021 FL874A NHTSA #21V -067 Transports Canada #2021-060 Allocation forfaitaire de main-d’oeuvre Tableau 2 – Allocation forfaitaire de main-d’oeuvre
Numéro de campagne
Procédure
Temps autorisé (heures)
Code SRT
Mesures correctives
FL874A
Inspecter les clips de montage de refroidis
0,1
996-R034A
06-Inspecter
Inspecter les clips de fixation du refroidisseur et remplacer les clips
0,3
996-R034B
12-Réparation/Campagne
Inspecter les raccords de refroidisseur et les remplacer (seulement 1 % de la population devrait avoir besoin de cette réparation)
1.1
996-R034C
12-Réparation/Campagne
Tableau 2
IMPORTANT : Unefois le rappel terminé, localisez l’étiquette d’achèvement de base à l’endroit approprié sur le véhicule et joignez l’autocollant rouge fourni dans la trousse de rappel (formulaire WAR260). Si le ve- hicle n’a pas d’étiquette d’achèvement de base, nettoyez un endroit à l’emplacement approprié du véhicule et attachez d’abord l’étiquette de base (formulaire WAR259). Si une trousse de rappel n’est pas requise ou qu’il n’y a pas d’autocollant d’achèvement dans la trousse, écrivez le numéro de rappel sur une vignette et joignez le à l’ étiquette d’ achèvement de base.
Demandes de remboursement
Vous serez remboursé pour vos pièces, main-d’oeuvre et manutention (coût débarqué pour les distributeurs d’exportation) en soumettant votre réclamation via le système de garantie dans les 30 jours suivant la fin de cette campagne. Veuillez vous référer aux informations suivantes dans OWL :
•Le type de réclamation est Campagne de rappel .
•Dans le champ Campagne, entrez le numéro de campagne et le code de condition approprié (FL874-A ).
•Dans le champ Numéro de pièce en échec principal, entrez 25-FL874-000 .
•Dans le champ Pièces, entrez le (s) numéro (s) de pièce (s) approprié (s) comme indiqué dans la sectionPièces de rechange Tableau.
•Dans le champ Travail, entrez d’abord le SRT approprié à partir de la table des allocations de travail. Letemps administratif sera inclus automatiquement comme SRT 939-6010A pendant 0,3 heures.
•Le code de composant VMRS est F99-999-005 et le code de cause est A1 – Campagne .
•États-Unis et Canada — Remboursement des réparations antérieures. Lorsqu’ un client demandeun remboursement, procédez comme suit :
•Acceptez la documentation de la réparation précédente.
•Faites une brève vérification de la paperasse du client pour voir si la réparation peut êtreremboursée. ( Voir la section « Copie de la lettre du propriétaire » du présent bulletin pourconnaître les lignes directrices sur le remboursement.)
•Soumettre une demande d’approbation préalable du rappel de OWL pour qu’une décision soit prise.
•Inclure le montant approuvé sur votre demande dans la section Autres frais.
•Joindre la documentation à la demande d’approbation préalable.
•Si elle est approuvée, soumettez une demande fondée sur l’ approbation préalable.
•Rembourser au client le montant approprié.
Daimler Trucks
North America LLC Recall Campaign
IMPORTANT : OWL doit être consulté avant d’effectuer le rappel afin de s’assurer que le véhicule est impliqué et que la campagne n’a pas été achevée. Vérifiez également s’il y a un autocollant d’achèvement avant de commencer le travail. Revendeurs américains et canadiens, communiquez avec le Service des campagnes de garantie par le biais d’une demande Web à l’adresse DTNaconnect.com/WSC, si vous avez des questions ou si vous avez besoin d’informations supplémentaires. Exportez des distributeurs, envoyez une demande de renseignements sur le Web ou contactez votre responsable de service international. Concessionnaires américains et canadiens : Pour retourner les stocks excédentaires liés à cette campagne, les concessionnaires américains doivent soumettre un retour d’autorisation de pièces (PAR) au PDC de Memphis. Les concessionnaires canadiens doivent soumettre un FER à leur PDC faisant face. Tous les kits doivent être en état revensible. Les demandes de PAR doivent inclure le numéro de facture d’achat original. Distributeurs d’exportation : Les stocks excédentaires ne sont pas retournables. La lettre informant les propriétaires de véhicules américains et canadiens est incluse à titre de référence. Veuillez noter que la National Traffic and Motor Vehicle Safety Act, telle que modifiée (Titre 49, United States Code, Chapitre 301), exige que le ou les véhicules du propriétaire soient corrigés dans un délai raisonnable après que les pièces soient mises à votre disposition. La loi stipule que le défaut de réparer un véhicule dans les 60 jours suivant l’appel d’offres de réparation constitue une preuve prima facie d’un délai déraisonnable. Toutefois, les circonstances d’une situation particulière peuvent réduire la période de 60 jours. Le défaut de réparer un véhicule dans un délai raisonnable peut entraîner l’obligation : a) de remplacer le véhicule par un véhicule identique ou raisonnablement équivalent, sans frais, ou b) de rembourser intégralement le prix d’achat, moins une provision raisonnable pour amortissement. La Loi interdit en outre aux concessionnaires de vendre un véhicule à moins que tous les rappels en suspens ne soient effectués. Tout bailleur est tenu d’envoyer une copie de l’avis de rappel au locataire dans un délai de 10 jours. Tout fabricant à l’étape suivante est tenu de transmettre le présent avis à ses distributeurs et points de vente au détail dans un délai de cinq jours ouvrables. Page 3
Daimler Trucks
North America LLC Recall Campaign
Avril 2021 FL874A NHTSA #21V-067Transports Canada #2021-060
Copie de l’avis aux propriétaires
Objet : Ligne de refroidissement d’huile de transmission de M2 Pour l’avis aux clients américains : Cet avis vous est envoyé conformément à la National Traffic and Motor Vehicle Safety Act. Pour l’avis aux clients canadiens : Cet avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. Il s’agit de vous informer que votre véhicule peut contenir un défaut qui pourrait affecter la sécurité d’une personne. Daimler Trucks North America LLC (DTNA), au nom de sa division Freightliner Trucks, a décidé qu’il existe un défaut lié à la sécurité des véhicules automobiles sur certains véhicules Freightliner Business Class M2 de l’année de modèle 2014-2019 fabriqués du 17 octobre 2013 au 25 septembre 2018 et équipés de avec un radiateur Mahle-Bahr. Sur des véhicules spécifiques, le clip de retenue qui engage la connexion de la ligne de refroidisseur d’huile de transmission au refroidisseur d’huile dans le réservoir peut échouer et permettre au tuyau de refroidisseur de liquide de transmission de se désengager, ce qui peut permettre au fluide de fuir. Si une perte rapide de liquide de transmission se produit, elle pourrait conduire à un fluide sur la route, ce qui peut présenter un risque qu’un véhicule automobile heurte le liquide et provoque une perte de maîtrise. Les deux raccords seront inspectés pour les fuites, les bris ou les dommages, et le clip de verrouillage sera remplacé au besoin. Les réparations seront effectuées par les installations de service autorisées par Daimler Trucks Amérique du Nord. Veuillez communiquer avec un concessionnaire autorisé Daimler Trucks Amérique du Nord pour prendre des dispositions pour que le rappel soit effectué et pour vous assurer que les pièces sont disponibles chez le concessionnaire. Pour localiser un revendeur autorisé, effectuez une recherche en ligne à Daimler-TrucksNorthAmerica.com/contact-nous/. Faites défiler vers le bas jusqu’à « Localiser un concessionnaire » et sélectionnez la marque appropriée. Le rappel prendra environ une heure et sera effectué sans frais pour vous. Vous pouvez également confirmer l’implication de votre véhicule dans ce rappel à l’adresse suivante : https://dtna-dlrinfo.prd.freightliner.com:48518/ Vinlookup/VIN-Module/GetVinlookupPage. Vous pouvez être responsable de tout dommage progressif résultant de votre omission de terminer le rappel dans un délai raisonnable après réception de la notification. Si vous ne possédez pas le véhicule correspondant au (s) numéro (s) d’identification figurant sur la Notification de rappel, veuillez renvoyer la notification au Service des campagnes de garantie avec toutes les informations que vous pouvez fournir qui nous aideront à localiser le propriétaire actuel. Si vous avez loué ce véhicule, la loi fédérale exige que vous transmettiez cet avis au locataire dans les 10 jours. Si vous êtes un fabricant ultérieur, la loi fédérale exige que vous transmettiez cet avis à vos distributeurs et points de vente dans un délai de cinq jours ouvrables. Si vous avez payé pour que cette condition de rappel soit corrigée avant cet avis, vous pourriez être admissible pour recevoir un remboursement. Veuillez consulter le verso de cet avis pour plus de détails. Si vous avez des questions au sujet de ce rappel, veuillez communiquer avec le Service des campagnes de garantie au (800) 547-0712, de 7 h à 16 h, heure du Pacifique, du lundi au vendredi, à l’adresse courriel DTNA.Warranty.Campaigns@Daimler.com. Pour l’avis aux clients américains :Si vous n’êtes pas en mesure de faire corriger le défaut sans frais et dans un délai raisonnable, vous pouvez présenter une plainte à l’administrateur de la National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington DC 20590 ; ou appeler le Service d’assistance téléphonique sur la sécurité des véhicules au (888) 327-4236 (ATS : 800-424-9153) ; ou à https://www.safercar.gov. Pour l’avis aux clients canadiens : Si vous souhaitez déposer une plainte au sujet de ce rappel, vous pouvez communiquer avec Transports Canada Sécurité routière, 80 rue Noel, Gatineau (Québec) J8Z 0A1 ou composer le (800) 333-0510.Page 4
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North America LLC Recall Campaign
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Nous regrettons tout inconvénient que cette action puisse causer, mais nous sommes certains que vous comprenez notre intérêt pour la sécurité des véhicules automobiles.
Département Campagnes de garantie
Enceinte
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North America LLC Recall Campaign
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Avril 2021 FL874A NHTSA #21V-067Transports Canada #2021-060
Remboursement au client pour des
réparations effectuées avant le rappel
Si vous avez déjà payé pour que cette condition de rappel soit corrigée, vous pourriez être admissible à un remboursement.
Les demandes de remboursement peuvent inclure des pièces et de la main d’oeuvre. Le remboursement peut être limité au montant que la réparation aurait coûté si elle était effectuée par un concessionnaire autorisé Daimler Trucks North America LLC. Les documents suivants doivent être présentés à votre concessionnaire pour contrepartie en vue d’un remboursement.
Veuillez fournir des copies originales ou claires de tous les reçus, factures et ordres de réparation qui indiquent :
•Le nom et l’ adresse de la personne qui a payé la réparation
•Le numéro d’identification du véhicule (NIV) du véhicule qui a été réparé
•Quel problème s’est produit, quelle réparation a été faite, lorsque la réparation a été faite
•Qui a réparé le véhicule
•Le coût total des frais de réparation qui sont réclamés
•Preuve de paiement pour la réparation (comme le recto et le verso d’un chèque annulé ou d’un reçu decarte de crédit) Le remboursement sera effectué par chèque de votre Daimler Trucks Concessionnaire Amérique du Nord LLC.
Veuillez parler à votre concessionnaire autorisé Daimler Trucks North America LLC à ce sujet.
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North America LLC Recall Campaign
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Avril 2021 FL874A NHTSA #21V-067Transports Canada #2021-060
Instructions pour le travail à effectuer
Objet : Ligne de refroidissement d’huile de transmission de M2
Modèles concernés : Année de modèle spécifique 2014-2019 Freightliner Business Class M2 fabriqués du 17 octobre 2013 au 25 septembre 2018 et équipés d’un radiateur Mahle-Bahr.
Inspection de ligne de refroidisseur d’huile de transmission au radiateur
1.Vérifiez l’étiquette de base (formulaire WAR259) pour voir si elle comporte un autocollant deparachèvement (formulaire WAR260) pour le rappel FL874 indiquant que ce travail a déjà été effectué.L’étiquette de base est généralement placée sur la portière du côté passager, à environ 30 cm (12 po) endessous du loquet de portière. Si un autocollant de parachèvement est présent, aucun travail n’est requis.Si aucun autocollant de parachèvement n’est présent, passez à l’étape suivante.
2.Garez le véhicule sur une surface plane, arrêtez le moteur et appliquez le frein de stationnement. Éclatezles pneus. IMPORTANT : Si l’une des deux conditions ci-dessous existe, la procédure de réparation doitêtre modifiée en conséquence.
•Systèmes de retenue Aftermarket
Certains véhicules de la population touchée peuvent avoir été équipés d’un système de retenue de laligne de rechange. Ces systèmes remplacent ou contournent la performance des clips de retenue, cequi est le principal objectif de cette réparation.
•Fuites de fluide
Si une fuite d’huile de transmission s’est produite entre la ligne de refroidissement et le (s) raccord (s), leraccord de refroidissement en tant que sembly doit être remplacé. Les raccords de remplacement requispour cette réparation ont la ligne mise à jour re- taining clip pré-installé.
3.Inspecter les connexions de la ligne de refroidisseur d’ huile au niveau du radiateur.
3.1 Si un ensemble de collier et de serrage (voir fig. 1 ) ou une plaque de support (voir fig. 2 ) est installé,aucun autre travail n’est requis. Nettoyer une tache sur l’étiquette de base (formulaire WAR259). Inscrivez le numéro de rappel, FL874, sur une vignette rouge vierge (formulaire WAR260) et joignez-le
31/03/2021 f547484 Fig. 1, Kit collier de serrage Fig. 2, Plaque de support
Daimler Trucks
North America LLC Recall Campaign
Page 8
Avril 2021 FL874A
NHTSA #21V -067
Transports Canada #2021 -060
3.2 Est-ce que l’ huile de transmission fuit au raccord de ligne de refroidisseur ;
OUISautez le remplacement de l’agrafe de retenue et allez dans Remplacement du raccord refroidisseur ci-dessous.
NONAllez dans le remplacement du clip de retenue ci-dessous.
Remplacement de clip de retenue
1.Retirez l’anneau de verrouillage en plastique en l’inversant uniformément loin du raccord, et en le glissant denouveau sur le por- tion métallique de la ligne de refroidisseur de transmission.
2.À l’aide d’ un pichet ou d’un petit tournevis, retirez le clip de retenue du tube. Voir Fig. 3.
NOTICE
Ne pas trop étendre le clip de retenue pour l’ installer sur le raccord.
3.Installez un nouveau clip de retenue, et confirmez que la ligne est entièrement assise et que le clip estserré.
4.Installez le collier.
5.Nettoyer une tache sur l’étiquette de base (formulaire WAR259). Inscrivez le numéro de rappel, FL874, surune vignette rouge (formulaire WAR260), et joignez-le à l’ étiquette de base pour indiquer ce a étéréalisée.
Remplacement de raccord de
1.Retirez l’anneau de verrouillage en plastique en l’inversant uniformément loin du raccord, et en le glissant denouveau sur le por- tion métallique de la ligne de refroidisseur de transmission.
2.À l’aide d’ un pichet ou d’un petit tournevis, retirez le clip de retenue du tube. Voir Fig. 3.
Fig. 3, Retrait du clip de retenue
3.À l’aide d’un récipient propre, égoutter le liquide de refroidissement du radiateur. Pour obtenir desinstructions, reportez-vous au Manuel d’ atelier Classe Affaires M2 .
4.Débranchez les conduites de refroidisseur d’huile des raccords dans le radiateur. Dans certaines variantes,cela peut nécessiter le retrait de certains cintres de ligne de refroidissement ou de composantsenvironnants. Pour obtenir des instructions, reportez-vous au Manuel d’atelier de la Classe Affaires M2 .
à l’étiquette de base pour indiquer que cette campagne a été effectuée.
Daimler Trucks
North America LLC Recall Campaign
Page 9
Avril 2021 FL874A
NHTSA #21V -067
Transports Canada #2021 -060
NOTICE
Ne retirez qu’un seul raccord de refroidisseur du radiateur à la fois. Le retrait des deux appareils permettra au refroidisseur d’huile de changer de position à l’intérieur du réservoir, ce qui pourrait entraîner une fuite future de liquide de refroidissement, entraînant ainsi le remplacement de l’ ensemble du radiateur.
5.Retirez un raccord du radiateur.
6.Installez un nouveau raccord. Serrer à 47 lbf·ft (64 N·m).
7.Retirez le deuxième raccord du radiateur.
8.Installez un nouveau raccord. Serrer à 47 lbf·ft (64 N·m).
9.Installez les lignes de refroidissement sur le radiateur.
REMARQUE : Si des étapes supplémentaires sont nécessaires pour l’enlèvement du tube de refroidissement spécifique aux variantes du véhicule, reportez-vous à la section appropriée du manuel d’atelier de la classe affaires M2 pour obtenir des instructions.
10.Confirmez que les lignes de refroidissement sont entièrement placées sur le radiateur et que le clip est serré.Installez le collier.
11.Remplissez la transmission avec de l’huile appropriée.
12.Remplissez le radiateur avec du liquide de refroidissement approprié.
13.Nettoyez un espace sur l’étiquette de base (formulaire WAR259), inscrivez-y le numéro de rappel FL877 surun autocollant de parachèvement vierge (formulaire WAR260) et apposez-le sur l’étiquette de base.
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Tema: Tubería del enfriador de aceite de la
transmisión M2
Modelos afectados: Vehículos específicos modelos 2014-2019
Freightliner Business Class M2 fabricados entre el 17 de octubre
de 2013 y el 25 de septiembre de 2018, y equipados con un
radiador Mahle-Bahr.
Información general
Daimler Trucks North America LLC (DTNA), en nombre de su división Camiones Freightliner, ha decidido que
existe un defecto relacionado con la seguridad del motor de los vehículos mencionados anteriormente.
En vehículos específicos, el sujetador de retención que engancha la conexión de la tubería del enfriador de
aceite de la transmisión al enfriador de aceite del tanque puede fallar y permitir que la manguera del enfriador
de líquido de la transmisión se desacople, lo que puede permitir que haya fugas del líquido. Si ocurriera una
pérdida rápida de líquido de la transmisión, podría resultar en líquido en la carretera, lo que puede presentar un
riesgo de que un vehículo de motor toque el líquido y provoque la pérdida de control.
Se inspeccionarán ambos acoples para detectar fugas, roturas o daños, y el sujetador de bloqueo se
reemplazará según sea necesario.
Existen aproximadamente 16.673 vehículos involucrados en esta campaña.
Reparaciones adicionales
Los concesionarios deben completar todas las Solicitudes de restitución y servicios en campo pendientes antes
de la venta o entrega de un vehículo. El concesionario será responsable de todo daño posterior que resulte por
no completar las campañas antes de la venta o entrega de un vehículo.
Los propietarios pueden ser responsables de daños posteriores que resulten por no completar las campañas
dentro de un plazo razonable luego de recibir la notificación.
Instrucciones de trabajo
Consulte las instrucciones de trabajo adjuntas. Antes de realizar la campaña, verifique que el vehículo lleve una
etiqueta adhesiva de terminación (Formulario WAR260).
Piezas de repuesto
Las piezas de repuesto están disponibles ahora y pueden obtenerse solicitando los números de pieza listados
a continuación del Centro de distribución de repuestos.
Si nuestros registros indican que su concesionaria ha ordenado algún vehículo involucrado en la campaña
FL874, estará disponible en DTNAConnect una lista de clientes y de números de identificación del vehículo.
Consulte la lista al pedir repuestos para esta campaña de restitución.
Tabla 1 – Repuestos para FL874
Número de
campaña Descripción de la pieza Número de pieza Cant.
FL874A
PRESILLA RETENEDORA
o
KIT-2, RADIADOR, JIFFY TITE
91099 BHT
o
BHT W8274002
2 pieza
o
1 pieza
BLANK COMPLETION STICKER WAR260 1 pieza
Table 1
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 1
Piezas retiradas
Concesionarios estadounidenses y canadienses: deben seguir las instrucciones de envío del Seguimiento de
repuestos con falla dentro de garantía para eliminar todas las partes retiradas. Los distribuidores de
exportación deben destruir todas las piezas extraídas a menos que se indique lo contrario.
Asignación laboral
Tabla 2 – Asignación laboral
Número de
campaña Procedimiento
Tiempo
permitido
(horas)
Código SRT Acción correctiva
FL874A
Inspeccione los sujetadores del acople del
enfriador
0,1 996-R034A 06-Inspeccionar
Inspeccione los sujetadores del acople del
enfriador y reemplace los sujetadores
0,3 996-R034B
12-Campaña de retirada del
mercado para reparación
Inspeccione los acoples del enfriador y
reemplácelos
(Sólo el 1% de la población se espera que
requiera esta reparación)
1,1 996-R034C
12-Campaña de retirada del
mercado para reparación
Table 2
IMPORTANTE: Una vez que se haya completado la Campaña de restitución, ubique la etiqueta base de terminación
en un lugar adecuado en el vehículo y fije la etiqueta roja adhesiva de terminación que se incluye en el
equipo de restitución (Formulario WAR260). Si el vehículo no lleva la etiqueta base de terminación, limpie un
espacio en un lugar adecuado del vehículo y fije primero la etiqueta base de terminación (Formulario WAR259).
Si no es necesario un equipo para la campaña o no viene una etiqueta adhesiva de terminación en el equipo,
escriba el número de la campaña en una etiqueta adhesiva en blanco y fíjela a la etiqueta base de terminación.
Reclamos de crédito
Se le reembolsará el costo de los repuestos, trabajo y mano de obra (precio de entrega para los distribuidores
de exportación) presentando su reclamo mediante el sistema de garantías dentro de los 30 días de completada
la campaña. Incluya la referencia a la siguiente información en OWL:
• El tipo de reclamo es Campaña de restitución.
• En el campo de Campaña, introduzca el número de campaña y el código de estado adecuado
(FL874-A).
• En el campo de Número de pieza principal defectuosa, ingrese 25-FL874-000.
• En el campo de piezas, ingrese los números correspondientes de las piezas como se indica en la Tabla
de piezas de repuesto.
• En el campo de Mano de Obra, ingrese el SRT correspondiente de la Tabla de Asignación Laboral. Se
incluirá automáticamente el tiempo administrativo de 0,3 horas como SRT 939-6010A.
• El Código de componente del VMRS es f99-999-005 y el Código de causa es A1 – Campaña.
• EE. UU. y Canadá: reembolso por reparaciones previas. Cuando un cliente pida un reembolso, haga
lo siguiente:
• Acepte la documentación de la reparación previa.
• Revise brevemente los papeles del cliente para ver si la reparación reúne los requisitos para el
reembolso. (Consulte la sección “Copia de la notificación al propietario” de este boletín para ver las
pautas de reembolso).
• Presente una solicitud de pre-aprobación de Campaña OWL para tomar una decisión.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 2
• Incluya el monto aprobado en la sección Otros cargos del reclamo.
• Adjunte la documentación en la solicitud de pre-aprobación.
• Si se aprueba, presente el reclamo basado en la pre-aprobación.
• Reembolse al cliente el importe correspondiente.
IMPORTANTE: Se debe consultar OWL antes de realizar el llamado a reparación a fin de asegurar que el
vehículo esté involucrado en la campaña y que esta no se haya realizado anteriormente. Además, compruebe
la etiqueta adhesiva de terminación antes de comenzar a trabajar.
Si los concesionarios estadounidenses y canadienses tienen preguntas o necesitan más información, deben
contactar al Departamento de Campañas de Garantía, por solicitud web en DTNAConnect.com/WSC. Los
distribuidores de exportación deben enviar una solicitud web o contactar al Gerente de Servicio International.
Concesionarios estadounidenses y canadienses: para devolver el inventario sobrante del equipo de esta
campaña, los concesionarios estadounidenses deben enviar un formulario de Autorización de Devolución de
repuestos (PAR) al PDC de Memphis. Los concesionarios canadienses deben enviar una PAR a su PDC.
Todos los equipos deben estar en buenas condiciones para poder volver a venderlos. Las solicitudes de PAR
deben incluir el número de la factura de la compra original. Distribuidores de exportación: El inventario
excedente es no retornable.
Se incluye, como referencia, una carta de notificación para los propietarios de vehículos en EE. UU. y Canadá.
Tenga en cuenta que la Ley nacional de seguridad de tránsito y vehículos, en su versión modificada (Título 49,
Código de los Estados Unidos, Capítulo 301), exige que el o los vehículos del propietario se reparen dentro de
un plazo razonable tras recibir los repuestos. La ley establece que si no se repara un vehículo dentro de los 60
días de la convocatoria a reparación, se considerará como prueba irrefutable de tiempo injustificado. Sin
embargo, puede haber una situación particular que reduzca el período de 60 días. No reparar el vehículo
dentro de un período razonable puede resultar en la obligación de (a) reemplazar el vehículo con un vehículo
idéntico o razonablemente equivalente, sin cargo o (b) reembolsar el total del precio de compra, menos una
rebaja razonable por depreciación. La ley también prohíbe que los concesionarios vendan un vehículo a menos
que se realicen todas las restituciones necesarias. Los arrendadores deben enviar una copia de la notificación
de restitución al arrendatario dentro de los 10 días. Los fabricantes de etapas subsiguientes deben enviar esta
notificación a sus distribuidores y comerciantes minoristas dentro de los cinco días laborales.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 3
Copia de la notificación al propietario
Tema: Tubería del enfriador de aceite de la
transmisión M2
Notificación a los clientes de los EE. UU.: Se le envía este aviso de acuerdo a la Ley nacional de seguridad
de tráfico y vehículos motorizados. Notificación a los clientes de Canadá: Se le envía este aviso de acuerdo
con los requisitos de la Ley de seguridad de vehículos motorizados. Esto es para informarle que su vehículo
puede contener un defecto que podría afectar la seguridad de una persona.
Daimler Trucks North America LLC (DTNA), en nombre de su división de camiones Freightliner Trucks, ha
decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en vehículos específicos
modelos 2014-2019 Freightliner Business Class M2 fabricados entre el jueves, 17 de octubre de 2013 y el
martes, 25 de septiembre de 2018, y equipados con un radiador Mahle-Bahr.
En vehículos específicos, el sujetador de retención que engancha la conexión de la tubería del enfriador de
aceite de la transmisión al enfriador de aceite del tanque puede fallar y permitir que la manguera del enfriador
de líquido de la transmisión se desacople, lo que puede permitir que haya fugas del líquido. Si ocurriera una
pérdida rápida de líquido de la transmisión, podría resultar en líquido en la carretera, lo que puede presentar un
riesgo de que un vehículo de motor toque el líquido y provoque la pérdida de control.
Se inspeccionarán ambos acoples para detectar fugas, roturas o daños, y el sujetador de bloqueo se
reemplazará según sea necesario. Las reparaciones se realizarán en las instalaciones de servicio autorizadas
de Daimler Trucks North America.
Póngase en contacto con un concesionario acreditado de Daimler Trucks North America para realizar la
Campaña de reparación y asegurarse de que las piezas estén disponibles en la concesionaria. Para ubicar un
concesionario autorizado, busque en línea en www.Daimler-TrucksNorthAmerica.com/contact-us/. Desplácese
hacia abajo hasta “Locate a Dealer”, (Localizar un concesionario) y seleccione la marca apropiada. El llamado
a reparación durará aproximadamente una hora y se realizará sin costo alguno para usted. También puede
confirmar el involucramiento de sus vehículos en esta llamada a reparación en esta URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
Usted puede ser responsable de daños posteriores que resultaran por no acudir a la Campaña de restitución
dentro de un plazo razonable tras ser notificado.
Si usted no es el propietario del vehículo que corresponde a los números de identificación que aparecen en la
Notificación de restitución, devuelva la notificación al Departamento de campañas de garantía, con cualquier
información que usted pueda proporcionar para ayudarnos a encontrar al propietario actual. Si usted arrendó
este vehículo, la ley federal requiere que usted envíe esta notificación al arrendatario dentro de los 10 días. Si
usted es un fabricante de la siguiente etapa, la ley federal requiere que usted envíe esta notificación a sus
distribuidores y comerciantes minoristas dentro de los cinco días hábiles. Si usted ha pagado para que se
corrija esta condición de restitución antes de que llegara esta notificación, puede recibir un reembolso. Vea el
reverso de esta notificación para conocer los detalles.
Si tiene dudas sobre esta Campaña de revisión de seguridad, póngase en contacto con el Departamento de
Campañas de Garantía llamando al (800) 547-0712, de 7:00 a. m. a 4:00 p. m. hora del Pacífico, de lunes a
viernes, a la dirección de correo electrónico DTNA.Warranty.Campaigns@Daimler.com Notificación a los
clientes de los EE. UU.: Si no puede remediar el defecto sin cargo y dentro de un período razonable, puede
enviar una queja al Administrador, Administración nacional de seguridad de tráfico en carreteras, 1200 New
Jersey Avenue, SE., Washington, DC 20590; o llame a la línea de ayuda de Seguridad de Vehículos al (888)
327-4236 (TTY: 800-424-9153); o a https://www.safercar.gov. Notificación a los clientes de Canadá: Si desea
presentar una queja sobre esta llamada a reparación, puede ponerse en contacto con Transport Canada road
safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 o llamar al (800) 333-0510.
Lamentamos todo inconveniente que esta acción pueda causarle pero sabemos que entenderá nuestro interés
en la seguridad de los vehículos motorizados.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 4
DEPARTAMENTO DE CAMPAÑAS DE GARANTÍA
Adjunto
Reembolso a los clientes por reparaciones
realizadas antes de la Campaña de restitución
Si usted ya pagó para que se corrija esta condición de restitución, puede reunir los requisitos para obtener un
reembolso.
Las solicitudes de reembolso pueden incluir repuestos y mano de obra. El reembolso puede limitarse al monto
que le costaría la reparación si la realizara un concesionario autorizado de Daimler Trucks North America LLC.
Debe presentar la siguiente documentación a su concesionario para que se analice la posibilidad del
reembolso.
Proporcione originales o copias legibles de todos los recibos, las facturas y los pedidos de reparación que
muestren:
• el nombre y la dirección de la persona que pagó por la reparación
• El número de identificación del vehículo (VIN) que fue reparado
• el problema ocurrido, la reparación realizada y la fecha de la reparación
• quién reparó el vehículo
• el costo total de la reparación que se reclama
• prueba de pago por la reparación (como el frente y el dorso de un cheque cancelado o el recibo de una
tarjeta de crédito)
El reembolso se hará con un cheque de un concesionario de Daimler Trucks North America LLC.
Hable sobre este asunto con su concesionario autorizado de Daimler Trucks North America LLC.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 5
Instrucciones de trabajo
Tema: Tubería del enfriador de aceite de la
transmisión M2
Modelos afectados: Vehículos específicos modelos 2014-2019
Freightliner Business Class M2 fabricados entre el 17 de octubre
de 2013 y el 25 de septiembre de 2018, y equipados con un
radiador Mahle-Bahr.
Inspección de la tubería del enfriador del aceite de la
transmisión en el radiador.
1. Inspeccione la etiqueta base (Formulario WAR259) para observar si existe una etiqueta de terminación de
campaña correspondiente a la campaña FL874 (Formulario WAR260). Si hay una etiqueta para FL874, no
es necesario el trabajo. Si no hay una etiqueta, continúe con los pasos a continuación.
2. Estacione el vehículo en una superficie a nivel, pare el motor y ponga los frenos de estacionamiento. Bloquee
las ruedas.
IMPORTANTE: Si existe alguna de las dos condiciones siguientes, el procedimiento de reparación se cambiará
en consecuencia.
• Sistemas de retención posventa
Es posible que algunos vehículos de la población afectada hayan tenido instalado un sistema de retención
de línea de posventa. Estos sistemas reemplazan o evitan el desempeño de los sujetadores de retención,
que es el enfoque principal de esta reparación.
• Fugas de líquido
Si se ha producido una fuga de aceite de la transmisión entre la tubería del enfriador y el o los acoples,
es necesario reemplazar el conjunto del acople del enfriador. Los acoples de repuesto necesarios para
esta reparación tienen preinstalado el sujetador de retención de tubería actualizado.
3. Inspeccione las conexiones de la tubería del enfriador de aceite en el radiador.
3.1 Si un collar y un kit de abrazaderas (Ver la Figura 1 ), o una placa de soporte (Ver la Figura 2 ) se
ha instalado, no se requiere más trabajo. Limpie un espacio en la etiqueta base (Formulario
WAR259). Anote el número del llamado a reparación, FL874, en una etiqueta de terminación roja sin
usar (Forma WAR260) y adjúntela a la etiqueta base para indicar que esta campaña ha sido realizada.
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 6
3.2 La fuga de aceite de la transmisión está en el acople de la tubería del enfriador,
SÍ → Pase por alto el Cambio del sujetador de retención, y vaya a Cambio del acople del enfriador
a continuación.
NO → Vaya a Cambio del sujetador de retención a continuación.
Cambio del sujetador de retención
1. Retire el anillo de bloqueo de plástico haciendo palanca uniformemente para separarlo del acople y
deslizándolo hacia la parte metálica de la tubería del enfriador de la transmisión.
2. Con un pico o un destornillador pequeño, retire el sujetador de retención del tubo. Vea la Figura 3.
NOTICE
No expanda demasiado el sujetador de retención para instalarlo en el acople.
3. Instale un nuevo sujetador de retención y confirme que la tubería esté completamente asentada y que el
sujetador esté apretado.
4. Instale el collar.
5. Limpie un espacio en la etiqueta base (Formulario WAR259). Anote el número del llamado a reparación,
FL874, en una etiqueta de terminación roja sin usar (Forma WAR260) y adjúntela a la etiqueta base para
indicar que esta campaña ha sido realizada.
Cambio del acople del enfriador
1. Retire el anillo de bloqueo de plástico haciendo palanca uniformemente para separarlo del acople y
deslizándolo hacia la parte metálica de la tubería del enfriador de la transmisión.
2. Con un pico o un destornillador pequeño, retire el sujetador de retención del tubo. Vea la Figura 3.
Fig. 1, Kit de abrazaderas del collar
03/31/2021 f547484
Fig. 2, Placa de soporte
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 7
3. Con un recipiente limpio, drene el refrigerante del radiador. Para obtener instrucciones, consulte el Manual
de Taller de Business Class M2.
4. Desconecte las tuberías del enfriador de aceite de los acoples en el radiador. En algunas variantes, esto
puede requerir la eliminación de algunos suspensores de la tubería del enfriador o componentes circundantes.
Para obtener instrucciones, consulte el Manual de Taller de Business Class M2.
NOTICE
Solo retire un acople del enfriador del radiador a la vez. Si quita ambos permitirá que el enfriador de
aceite cambie de posición dentro del tanque, lo que posiblemente cause una futura fuga de refrigerante,
lo que resultará en el reemplazo del conjunto del radiador.
5. Retire un acople del radiador.
6. Instale un nuevo acople. Apriete a un par de 47 lb·pie (64 N·m).
7. Retire el secundo acople del radiador.
8. Instale un nuevo acople. Apriete a un par de 47 lb·pie (64 N·m).
9. Instale las tuberías del enfriador en el radiador.
NOTA: Si se requieren pasos adicionales para la extracción del tubo del enfriador específico para las variantes
del vehículo, consulte la sección correspondiente en el Manual de Taller de Business Class M2 para obtener
las instrucciones.
10. Confirme que las tuberías del enfriador estén completamente asentadas en el radiador y que el sujetador
esté apretado. Instale el collar.
11. Llene la transmisión con el aceite adecuado.
12. Llene el radiador con el refrigerante adecuado.
13. Limpie un espacio en la etiqueta base (Formulario WAR259). Anote el número del llamado a reparación,
FL874, en una etiqueta de terminación roja sin usar (Forma WAR260) y adjúntela a la etiqueta base para
indicar que esta campaña ha sido realizada.
Fig. 3, Extracción del sujetador de retención
Daimler Trucks
North America LLC Recall Campaign
Abril de 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060
Page 8
********************************************************************************************************************
Daimler Trucks
North America LLC
April 2021
FL874A
NHTSA #21V-067
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: M2 Transmission Oil Cooler Line
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2014-2019 Freightliner Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.
On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road, which may present a risk of a motor vehicle hitting the fluid and causing loss of vehicle control.
Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Daimler Trucks
North America LLC
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when the repair was done.
• Who repaired the vehicle.
• The total cost of the repair expense that is being claimed.
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
Daimler Trucks North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
SEOCONTENT-END
6 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FREIGHTLINER | BUSINESS CLASS M2 | 2014-2019 |
14 Associated Documents
Defect Notice 573 Report
RCLRPT-21V067-1120.PDF 214.017KB
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Recall 573 Report- Amendment 1
RCLRPT-21V067-1915.PDF 214.111KB
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Miscellaneous Document- Amended Defect Information Report
RMISC-21V067-7334.pdf 714.789KB
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Recall Acknowledgement
RCAK-21V067-7889.pdf 645.621KB
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Miscellaneous Document- Defect Information Report
RMISC-21V067-1393.pdf 713.037KB
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Manufacturer Notices(to Dealers,etc)
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Recall 573 Report- Amendment 2
RCLRPT-21V067-4351.PDF 214.219KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V067-3815.pdf 127.603KB
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Miscellaneous Document- Amended Defect Information Report
RMISC-21V067-3448.pdf 716.82KB
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Owner Notification Letter(Part 577)
RCONL-21V067-0111.pdf 141.558KB
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Manufacturer Notices(to Dealers,etc)
RCMN-21V067-7368.pdf 367.196KB
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Recall Quarterly Report #1, 2021-2
RCLQRT-21V067-1843.PDF 211.141KB
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Recall Quarterly Report #2, 2021-3
RCLQRT-21V067-3261.PDF 211.241KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V067-8435.PDF 211.332KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V067&docType=RCL
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Package Dimensions: 6.858 L x 22.352 H x 10.922 W (centimeters)
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- Package Dimensions: 28.575 H x 8.636 L x 8.89 W (centimetres)
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