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October 14, 2020 NHTSA CAMPAIGN NUMBER: 20V632000
Improper installation can allow the front wheel to separate from the motorcycle, increasing the risk of a crash.
NHTSA Campaign Number: 20V632
Manufacturer Bombardier Recreational Products Inc.
Components WHEELS
Potential Number of Units Affected 6,866
Summary
Bombardier Recreational Products Inc. (Bombardier) is recalling certain 2020 Can-Am Ryker motorcycles. The front wheels may have been improperly installed, possibly resulting in their separation from the motorcycle.
Remedy
Bombardier will notify owners, and dealers will check the tightness of the front wheel and reinstall the red locking clip. The recall began November 6, 2020. Owners may contact Bombardier customer service at 1-888-272-9222.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
WARRANTY
BULLETIN
SAFETY CAMPAIGN
Campaign no.: 2020–0008
October 15, 2020
Subject: Possible Front Wheel Loss
No. 2020-6
| MODEL YEAR | MODEL | ADMISSIBLE UNITS |
| 2020 | Ryker® | Go to BOSSWeb/Warranty/Campaign Monitoring to know the quantity of units in your inventory impacted by this campaign |
| IMPORTANT
– When a vehicle comes in for service, always type the VIN in Knowledge Center tocheck for pending campaigns or alerts. – When performing any work on a vehicle, it is good practice to connect it to BUDS2 to ensure that all needed updates are done. |
||
PROBLEM
The front wheel assembly may not have been performed properly (torque application and installation of the red locking clip). In some situations, this could result in a wheel loss, increasing the risk of a crash.
SOLUTION
Retorque the front wheel nuts and reinstall the red locking clip.
Fill in the MANDATORY CERTIFICATION FORM.
MANDATORYTOOLS
| REQUIRED TOOL |
| 65MM SOCKET (P/N 529 036 457) |
| Calibrated torque wrench ranging up to 350 N•m (258 lbf•ft).* |
| * Torque wrench calibration must be performed each year. |
CORRECTIVE ACTION
Refer to RYKER PDI BULLETIN if needed.
Retorquing the Wheel Nuts
- Turn the handlebar and lock the wheel hub witha locking device (such as a long Allen key or a tempered steel rod).
- Remove the RED locking clip.
- Verify torque.
| TIGHTENING TORQUE | |
| Center lock wheel nut | 300 N•m ± 15 N•m (221 lbf•ft ± 11 lbf•ft) |
NOTICE
Never use impact tools to tighten wheel nuts.
IMPORTANT
If the wheel nut was NOT properly torqued and the wheel assembly is found to be loose, it will be necessary to validate that the wheel assembly components are all in good condition.
In the case of damaged parts, the standard warranty guidelines apply.
Installing the Red Locking Clip
- Reinstall the red locking clip.
- RED locking clip installation is Mandatory
The folded end must point inside the drive axle.
A properly installed red locking clip is sitting well into the groove all around the nut.
WARNING
Failure to install the RED locking clip may cause the loss of a wheel if the center lock wheel nut becomes loose.
MANDATORY CERTIFICATION FORM
This form MUST be signed by the technician who performed the procedure and by the Master technician or Service Manager as confirmation that the service was performed as per BRP’s required procedure.
It MUST be signed by the customer.
A copy of the form must be given to the customer.
Dealership must keep his copy in the vehicle’s file as proof.
A TEMPLATE OF THE FORM IS PROVIDED WITH THIS BULLETIN.
WARRANTY
Submit a warranty claim using the following information.
For claiming procedure, refer to the DEALER/DISTRIBUTOR WARRANTY GUIDE.
| Product Line | Ryker |
| Unit Model Year | 2020 |
| Campaign/Bulletin/ Description | 8 / 2020-6 / Ryker Wheel
Nut and Clip |
| Total Labor time paid | 0.3 hour |
IMPORTANT SAFETY RECALL NOTICE
October 15, 2020
Subject: Can-Am® Ryker – Possible Front Wheel Loss
Dear Can-Am On-Road Dealer / Distributor,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act. BRP has decided that a defect which relates to motor vehicle safety exists on some 2020 Ryker and is conducting a safety recall.
What is the potential problem?
The front wheels assembly may not have been performed properly (torque application and installation of the red locking clip). In some situations, this could result in a wheel loss, increasing the risk of a crash.
Which models are involved?
Some specific serial numbers of model year 2020 Can-Am Ryker.
What will BRP do?
BRP intends to repair involved vehicles, free of charge for the customer. BRP is sending a Safety Recall Notice letter to all known registered owners of the involved vehicles to inform them of the safety recall.
BRP is posting this notice and attached Safety Campaign Bulletin on its BOSSWeb dealer website (www.bossweb.brp.com).
Information for customers will be posted on its public website (www.can-am.brp.com).
What should you do?
- Do not deliver any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before retail delivery.
- Contact all your customers who have purchased an affected Can-Am Ryker. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
- The presence of a well installed red locking clip prevents a nut from unscrewing and therefore the vehicle can be driven to the dealership to be serviced.
- A properly installed red locking clip is sitting well into the groove all around the nut. If the customer notices an installation like the picture below – red locking clip NOT installed properly, they are asked to contact you to organise transportation of their vehicle to your dealership.
RED LOCKING CLIP OUT OF THE GROOVE
- Follow all instructions provided in the attached Safety Campaign Bulletin including the requirements of the Mandatory Certification Form.
Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
If you have questions about this notice, please communicate with us:
- By submitting a BOSSWeb case. A service representative will communicate with you.
OR
- In Canada: 1-800-361-9980
Eastern time Monday to Friday from 10:00 AM to 5:00 PM
- In USA : 1-800-366-6992
Eastern time Monday to Friday from 10:00 AM to 5:00 PM
BRP prides itself on being an industry leader and providing you, as well as our customers, with the very best information so we can collectively preserve the reputation of our products.
We apologize for any inconvenience this may have caused you or your customers.
Sincerely,
BRP Customer Services Department
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| CAN-AM | RYKER | 2020 |
8 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V632-6793.PDF 211.328KB
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Safety Bulletin
RCSB-20V632-7414.pdf 220.534KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V632-9333.pdf 216.887KB
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Recall Acknowledgement
RCAK-20V632-9106.pdf 243.902KB
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Defect Notice 573 Report
RCLRPT-20V632-8872.PDF 214.274KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V632-4577.PDF 211.234KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V632-2942.PDF 211.13KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V632-6294.PDF 211.441KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V632&docType=RCL
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Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
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