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September 3, 2020 NHTSA CAMPAIGN NUMBER: 20V539000
Lower Rear Pivot Cap Screws May Be Too Short
If the screws are not long enough to engage the corresponding nuts, the hardware may separate from the suspension system, becoming a road hazard, increasing the risk of a crash and/or injury.
NHTSA Campaign Number: 20V539
Manufacturer Daimler Trucks North America LLC
Components SUSPENSION
Potential Number of Units Affected 70
Summary
Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.
Remedy
DTNA will notify owners, and dealers will inspect the lower rear pivot cap screws for the proper length, correcting the hardware as necessary, free of charge. The recall began October 30, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-862.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
Recall Campaign
October 2020
FL862A
NHTSA #20V-539
Transport Canada #2020-419
Subject: Watson & Chalin Lift Axle Cap Screws
Models Affected: Specific Model Year 2020-2021 Freightliner 114SD, 122SD, and Western Star 4700, 4900 model vehicles, manufactured June 21, 2019, through August 6, 2020.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On certain vehicles, the steerable lift axle suspension system may be equipped with lower rear pivot capscrews that are not long enough to sufficiently engage the locking feature of the corresponding nuts. This condition can result in suspension damage, increased wear, and may result in the fracture or loss of the capscrews, related washers, and nuts. This can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.
The lower rear pivot capscrews and related hardware will be replaced with longer capscrews and new hardware.
There are approximately 112 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts – Provided by Watson & Chalin
Replacement parts are available and can be obtained by ordering the Lower Rear Pivot Fastener Hardware Kit from Watson & Chalin at no charge.
ORDERING INSTRUCTIONS: Provide the information listed below and send via email to wcwarranty@watsonsuspensions.com.
- VIN Number:
- Build Date:
- In-Service Date:
- Mileage:
- Shipping Name & Shipping Address:
- After all information is entered please send email to wcwarranty@watsonsuspensions.com.
The subject of the email will be Daimler FL862 – Hardware Kit.
(Contact Watson & Chalin at 972-547-6020 for additional information.)
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL862, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL862
| Campaign Number | Kit/Part Number | Kit/Part Description | Qty per Vin | Kit/Parts Provider |
| FL862A | SRK2065WAR-001 | LOWER REAR PIVOT FASTENER
HARDWARE KIT |
1 ea | WATSON & CHALIN |
| WAR260 | BLANK COMPLETION STICKER | 1 ea | DAIMLER TRUCKS |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
| FL862A | Replace Lift Axle Capscrew | 0.8 | 996-R113A | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (FL862-A).
- In the Primary Failed Part Number field, enter 25-FL862-000.
- In the Parts field, no entry will be necessary as the kit is provided by Watson & Chalin free-of-charge.
- In the Labor field, enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
-
- Accept the documentation of the previous repair.
-
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
-
- Submit an OWL Recall Pre-Approval Request for a decision.
-
- Include the approved amount on your claim in the Other Charges section.
-
- Attach the documentation to the pre-approval request.
-
- If approved, submit a based on claim for the pre-approval.
-
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: Watson & Chalin Lift Axle Cap Screws
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Year 2020-2021 Freightliner 114SD, 122SD, and Western Star 4700, 4900 model vehicles, manufactured June 21, 2019, through August 6, 2020.
On certain vehicles, the steerable lift axle suspension system may be equipped with lower rear pivot capscrews that are not long enough to sufficiently engage the locking feature of the corresponding nuts. This condition can result in suspension damage, increased wear, and may result in the fracture or loss of the capscrews, related washers, and nuts. This can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.
The lower rear pivot capscrews and related hardware will be replaced with longer capscrews and new hardware.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, go to daimler-trucksnorthamerica.com/contact-us. Scroll down to “Locate a Dealer,” and select the appropriate brand, Freightliner or Western Star Trucks. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: Watson & Chalin Lift Axle Capscrews
Models Affected: Specific Model Year 2020-2021 Freightliner 114SD, 122SD, and Western Star 4700, 4900 model vehicles manufactured June 21, 2019 through August 6, 2020.
Lift Axle Capscrew Replacement
1. Check the base label (Form WAR259) for a completion sticker for FL862 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Lower the auxiliary lift axle so that the tires are in contact with the ground.
4. Disconnect the auxiliary lift axle air lines.
5. Disconnect the batteries.
6. Using a suitable jack, raise the vehicle enough to access the pivot fasteners on the suspension.
WARNING
Never work around or under a vehicle that is supported only by a jack. Always support the vehicle with safety stands. Jacks can slip, allowing the vehicle to fall, which could result in serious injury or death.
7. Support the vehicle with safety stands.
8. On one side of the vehicle, remove the axle-side fasteners as follows.
See Fig. 1 and Fig. 2 for pivot fastener location.
8.1 Make note of the lower control arm spacer washer locations. These are the large diameter washers inside of the axle flanges. Spacer washers may be left in place to be reused, provided they are in a reusable condition.
8.2 Remove the nut.
WARNING
Secure the control arm before removing the capscrew to prevent the control arm from shifting when the capscrew is removed. Removing the capscrew without securing the control arm may result in property damage or severe personal injury.
8.3 Secure the control arm in place, and remove the capscrew using a punch and a hammer.
9. On the same side of the vehicle, install the replacement fasteners as follows, using the parts kit provided by Watson & Chalin.
9.1 With the control arm secured in place, install the lower control arm spacer washers in the locations noted during removal.
9.2 Install the lower control arm pivot capscrew, washers, and nut. Hand tighten the nut.
NOTICE
Do not torque the head of the capscrew.
9.3 Secure the head of the capscrew with a combination wrench, and tighten the nut to 400 lb·ft (542 N·m) torque.
10. Repeat steps 8 and 9 on the other side of the vehicle.
11. Connect the batteries.
12. Connect the auxiliary lift axle air lines.
13. Clean a spot on the base label (Form WAR259), write recall number FL862 on a blank red completion sticker (Form WAR260), and attach it to the base label.
SEOCONTENT-START
Amended Defect Information Report
(Section 573.6)
FL-862
Date of Submission: Oct 12, 2020
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2020 Model Yr. End: 2021
Make: Freightliner, Western Star
Model: 114SD, 122SD, 4700, 4900
Production Dates: Begin: 06/21/2019
End: 08/06/2020
Descriptive Information:
Vehicles equipped with certain SL2065 steerable lift axles, as identified in Watson & Chalin Manufacturing, Inc. (W&C) equipment recall 20E-055, manufactured within the mentioned production dates noted above.
Number potentially involved: 103 Estimated percentage involved with defect: 66%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
As per W&C NHTSA 20E-055, “Lower rear pivot cap screws may not be long enough to be sufficiently engage the locking feature of the corresponding nuts”.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk:
W&C states per NHTSA 20E-055, “In some cases, the above-referenced condition may cause a loss of clamp load of the corresponding pivot joint. Extended use of the suspension in this condition can result in the fracture or loss of the cap screw and related washers and nut. This can further result in foreign object debris on the roadway, increasing the risk of a crash and/or injury. W&C has not received any field reports of accidents due to a cap screw fracture or loss”.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision:
Late July 2020, DTNA received a notification from W&C regarding a potential suspension concern. DTNA opened an investigation. August 2020, W&C’s investigation revealed that insufficient thread engagement of the pivot cap screw might lead to compromised operation of the suspension system over time. August 2020, W&C notified DTNA of NHTSA filing 20E-055. Late August, 2020 W&C provided DTNA with a list of affected axle serial numbers, and were able to confirm that DTNA product was part of the suspect population. August 28, 2020, DTNA decided to conduct a safety recall on the vehicles equipped with certain steerable lift axles. October 12, 2020, W&C provided DTNA with a list of additional affected axle serial numbers. DTNA adjusted the population and manufacturing dates to reflect the actual recall population.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement.
Replace the lower rear pivot cap screws for the respective nuts. Customer notification will be done by first class mail using Daimler Trucks North America records to determine the customers affected. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 11/01/2020
Planned Dealer Notification End Date: 11/01/2020
Planned Owner Notification Begin Date: 11/01/2020
Planned Owner Notification End Date: 11/01/2020
Manufacture’s identification code for this recall (if applicable): FL-862
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
*******************************************************
Defect Information Report
(Section 573.6)
FL-862
Date of Submission: Sept 3, 2020
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2020 Model Yr. End: 2021
Make: Freightliner, Western Star
Model: 114SD, 122SD, 4700, 4900
Production Dates: Begin: 11/29/2019
End: 08/06/2020
Descriptive Information:
Vehicles equipped with certain SL2065 steerable lift axles, as identified in Watson & Chalin Manufacturing, Inc. (W&C) equipment recall 20E-055, manufactured within the mentioned production dates noted above.
Number potentially involved: 70 Estimated percentage involved with defect: 66%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance:
As per W&C NHTSA 20E-055, “Lower rear pivot cap screws may not be long enough to be sufficiently engage the locking feature of the corresponding nuts”.
If a noncompliance, provide the applicable FMVSS
Describe the safety risk:
W&C states per NHTSA 20E-055, “In some cases, the above-referenced condition may cause a loss of
clamp load of the corresponding pivot joint. Extended use of the suspension in this condition can result
in the fracture or loss of the cap screw and related washers and nut. This can further result in foreign
object debris on the roadway, increasing the risk of a crash and/or injury. W&C has not received any
field reports of accidents due to a cap screw fracture or loss”.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
noncompliance decision:
Late July 2020, DTNA received a notification from W&C regarding a potential suspension concern. DTNA
opened an investigation. August 2020, W&C’s investigation revealed that insufficient thread
engagement of the pivot cap screw might lead to compromised operation of the suspension system over
time. August 2020, W&C notified DTNA of NHTSA filing 20E-055. Late August, 2020 W&C provided DTNA
with a list of affected axle serial numbers, and were able to confirm that DTNA product was part of the
suspect population. August 28, 2020, DTNA decided to conduct a safety recall on the vehicles equipped
with certain steerable lift axles.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement.
Inspect the suspensions and determine whether the lower rear pivot cap screws meet the thread
engagement criteria for the respective nuts. Repair if the threshold is not met. Customer notification will
be done by first class mail using Daimler Trucks North America records to determine the customers
affected. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications:
Customer notification will be made by first class mail using Daimler Trucks North America records to
determine the customers affected.
Planned Dealer Notification Begin Date: 11/01/2020
Planned Dealer Notification End Date: 11/01/2020
Planned Owner Notification Begin Date: 11/01/2020
Planned Owner Notification End Date: 11/01/2020
Manufacture’s identification code for this recall (if applicable): FL-862
DTNA Representative;
Larissa Stoffels
Executive Manager, Vehicle Safety
Compliance and Regulatory Affairs
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | 114SD | 2020-2021 |
| FREIGHTLINER | 122SD | 2020-2021 |
| WESTERN STAR | 4700 | 2020-2021 |
| WESTERN STAR | 4900 | 2020-2021 |
9 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V539-9740.PDF 211.336KB
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Recall 573 Report- Amendment 1
RCLRPT-20V539-9471.PDF 215.354KB
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Miscellaneous Document- Amended 573 Report
RMISC-20V539-4575.pdf 714.299KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V539-5649.PDF 211.152KB
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Owner Notification Letter(Part 577)
RCONL-20V539-0287.pdf 398.143KB
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Miscellaneous Document
RMISC-20V539-8160.pdf 207.639KB
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Miscellaneous Document- Defect Information Report
RMISC-20V539-9712.pdf 712.252KB
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Recall Acknowledgement
RCAK-20V539-4210.pdf 244.703KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V539-6521.PDF 211.251KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V539&docType=RCL
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