RC000200 – Front Seat Wiring Harnesses Routed Incorrectly – 2020-2021 Thor Motor Coach Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau & Freedom Elite & 2020 Gemini, Chateau Citation, Compass, Siesta, & Synergy Motorhomes

“This site contains affiliate links for which OEMDTC may be compensated”

July 29, 2020 NHTSA CAMPAIGN NUMBER: 20V444000

Front Seat Wiring Harnesses Routed Incorrectly

If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.

 

NHTSA Campaign Number: 20V444

Manufacturer Thor Motor Coach

Components ELECTRICAL SYSTEM, AIR BAGS, SEATS

Potential Number of Units Affected 463

 

Summary

Thor Motor Coach (Thor) is recalling certain 2020-2021 Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau and Freedom Elite motorhomes and 2020 Gemini, Chateau Citation, Compass, Siesta, and Synergy motorhomes built on Sprinter Van chassis (platform 970 (VS30), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

 

Remedy

Thor will notify owners, and Mercedes-Benz dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began August 13, 2020. Owners may contact Thor customer service at 1-877-855-2867 Mercedes-Benz customer service at 1-877-762-8267. Thor’s number for this recall is RC000200.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall: 20V-444

Safety Advisory: RC000200

August 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»
«City», «State» «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB USA chassis that were used to manufacture your TMC motorhome. MB USA was issued recall 20V-322 by the National Highway and Safety Administration (NHTSA) to remedy this defect. MB USA’s recall number is 2020070011. To assist MB USA and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

On certain model year 2020/2021 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on a Sprinter chassis that is equipped with front swivel-seats, the wires in the seat wiring harness could become jammed and damaged in the swivel-seat frame. In that case, the operation of the side airbag within the driver and/or front passenger seats could be adversely affected, which could cause the side airbag to deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.

 

What we will do

TMC has included in this mailing the recall notification letter from MB USA. MB USA will be handling the repair of your vehicle at an authorized dealer. The dealer will inspect the routing of the front seat (left/right) seat wiring harnesses and will repair as necessary. This service will be provided free of charge. The minimum repair time is approximately 2 hours.

 

What we need you to do

Please review the included MB USA recall notification letter for further instructions.  If you have questions about this Recall, please contact MB USA directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or Recalls@TMCRV.com.

 

If after contacting MB or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Thor Motor Coach

 

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 


Chronology of Defect (too many characters for the recall portal comment box)

Chronology:

 

In March 2019, a production plant in Germany identified that the front seat wiring harness on an individual vehicle was not secured in place as expected.

 

A first technical evaluation in March 2019 did not identify the risk of pinching damage to the wiring harness and, therefore, impact to the SRS system was not identified at that time.

 

After investigation, additional clips and route guiding were introduced into the production plants in June/July, 2019.

 

An additional improvement was made in October 2019, to introduce an extended wiring harness that could provide additional flexibility in the cable to move along with the seat.  Moreover, additional instructions for the correct mounting of the wiring harness were provided for production.

 

Further investigation revealed that Mercedes-Benz had received about 33 field inputs with regard to the front seats and/or the electrical system, including some from the United States market.  Field reports were received starting in the second half of 2019 and were generally received early in the life of the vehicles (3-6 months).

 

Mercedes-Benz continued to investigate under what circumstances the SRS indicator lamps could illuminate and the potential consequences for vehicles equipped with front swivel seats.  This included consideration of the potential impact on multiple functions, including impact on driver assistance systems, occupant sensing systems, seat belt reminders, side airbags and electrical seat adjustment or heating.  The cable routing system requires a complex balance of ensuring flexibility to allow seat movement and effecting the security of the wire harness system itself.

 

Investigations were also focusing on potential consequences from certain lines of the complex wiring harness becoming pinched individually or in combination at the same time.

 

MBAG’s investigation continued into 2020.  Due to the COVID-19 pandemic, plants were shut down and many employees were furloughed during the spring of 2020.  Nonetheless, MBAG was able to isolate the cause of the electric failures in the field. This included the cases where illumination of the SRS indicator lamp occurred due to a disruption in the signals to the side airbag, which could lead to the side airbag either deploying inadvertently or not deploying as required. MBAG is unaware of any such incidents having occurred either in the US or elsewhere.

 

On May 27, 2020, MBAG determined that a safety risk could not be ruled out and decided to initiate a recall campaign.

 



19 Affected Products

Vehicles

MAKE MODEL YEAR
THOR MOTOR COACH CHATEAU 2020-2021
THOR MOTOR COACH CHATEAU CITATION 2020
THOR MOTOR COACH COMPASS 2020
THOR MOTOR COACH DAYBREAK 2020-2021
THOR MOTOR COACH DELANO 2020-2021
THOR MOTOR COACH FOUR WINDS 2020-2021
THOR MOTOR COACH FREEDOM ELITE 2020-2021
THOR MOTOR COACH GEMINI 2020
THOR MOTOR COACH QUANTUM 2020-2021
THOR MOTOR COACH SIESTA 2020
THOR MOTOR COACH SYNERGY 2020
THOR MOTOR COACH TIBURON 2020-2021

 


7 Associated Documents

Recall Acknowledgement

RCAK-20V444-2664.pdf 245.101KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [239.36 KB]

 


Miscellaneous Document – Chronology Document

RMISC-20V444-0848.pdf 598.534KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [584.51 KB]

 


Defect Notice 573 Report

RCLRPT-20V444-5141.PDF 221.212KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [216.03 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V444-1069.pdf 590.392KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [576.55 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V444-8092.pdf 148.285KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [144.81 KB]

 


Miscellaneous Document – Fleet.MB Final ONL_Letter Swivel Seat

RMISC-20V444-8255.pdf 182.46KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [178.18 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V444-6170.pdf 141.637KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [138.32 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V444&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
SaleBestseller No. 1
XFasten Wire Harness Tape, 3/4-Inch by 50-Foot (5-Pack), High Temp Wiring Loom Harness Self-Adhesive Felt Cloth Electrical Tape for Automotive Engine and Electrical Wiring
  • High temp Wire Harness Automotive Cloth Tape with excellent sound and rattle dampening performance. Lessens coil whining and lasts well against elevated temperatures (-40℉ - 257℉).
  • Sports a race-spec heavy-duty bundling performance but cleanly tears with just bare hands, EMPOWERING average car owners with LITTLE TO NO EXPERIENCE in automotive maintenance to achieve PROFESSIONAL-GRADE results in function and form.
  • This Wire Loom Tape features an extremely strong adhesive but does not turn into a messy goo. Rated to last up to 6 years and can easily get you through 150k miles of mileage.
  • Its bi-directional weave makes it puncture-resistant and abrasion and corrosion-resistant. This automotive felt tape preserves cables in their pristine condition.
  • This engine tape wrap is similar, if not better, in thickness, tensile strength and looks with OEM wire harness tapes. Extra-sticky adhesive enables users to bundle hard-to-reach cables quickly.
Bestseller No. 2
Tesa's Most Advanced High Heat Harness Tape 51036 Mercedes, BMW, Audi, VW
  • -The most advanced high heat harness tape available
  • -Superior abrasion & heat resistant
  • -Resist chemical and fluid from engine compartment
  • -Solvent-free advanced acrylic adhesive & flame-retardant
  • -1 roll of Tesa 51036 (each roll is 19mm wide X 25meters long)
Bestseller No. 3
WOD HTFW Wire Harness Tape Black - 3/4 inch x 50 feet - High Temp Wiring Loom Self-Adhesive Electrical Tape for Wrapping, Friction, Automotive Engine and Electrical Wiring
  • STRONG CLOTH ADHESIVE - Made of PET Cloth base, the friction harness tape has a strong anti-peeling performance and wont tear during use. Provides good flexibility to enhance comfort when bonding cables together. The adhesive of this tape holds up over time and offers a firm grip. Does not contain hazardous substances.
  • WIRE LOOMS IN AUTO - WOD friction tape is widely used in the automotive industry. It helps to hold the cables and wires together while providing protection against moisture, vibration, and other environmental factors that can cause damage to the wires over time.
  • HIGH TEMP AND NOISE REDUCTION - WOD black cloth tape is preferred for electricians, handymen, mechanics, and HVAC due to its temperature resistance capability. It can be applied at -40 ℉ environments and perform at up to 221 ℉, ideal for engine parts exposed to heat or cold, such as batteries, wires, air conditioning, or car audio installation.
  • EASY TO TEAR BY HAND - The Friction Tape is HAND-TEARABLE and made of cloth fabric that ensures the material is ripped with your fingers and enhances the application process, leaving no residue behind if removed. It has a low skill and mastery requirement, so everyone can use it, from beginners to professionals!
  • WOD Tape stands as a top-selling brand on Amazon, dedicated to providing only the highest quality tape products. As a USA-based small business, our commitment to excellence extends to both our products and customer service.
Bestseller No. 4
RED WOLF Wiring Harness Tape High Temp Wire Cable Loom Self-Adhesive Fabric Tape for Electrical Automotive Engine Harness Wrap Protection Noise Damping Cables Fixed 3/4 Inch x 50 FT 5 Rolls
  • Widely application: The material of wire harness cloth tape is soft and corrosion-resistant, which is suitable for the use of wire harness in automobile interior noise reduction part, such as wire harness of the dashboard, main harness wound and applied for wire joint and wire fixing. It can also sort out home appliance wiring and more.
  • Easy to tear. Just stick one end of tape to cable, start pulling and wrapping onto the cable and tear it gently. No need scissors and other tools. You can decide the length of the wire cloth tape according to you needs.
  • Professional cloth tape material: It is made of polyester non-woven fabric and strong acrylic pressure sensitive adhesive. High viscosity, high temperature resistance ( -40°F ~ 221°F ), well seal and excellent flexibility.
  • Excellent performance: The wiring harness tape maintains features high adhesive force, good noise reduction, hand tearable and heat insulation performance, and wear resistance. It is suitable for electrical automotive engine and circuit maintenance to achieve the purpose of insulation protection.
  • Specification: A set of 5 rolls wire harness cloth tap. SIZE: Each roll black electrical harness tape is 50 FT long and 3/4 inch wide. It is work for your different daily needs in diversified use scenarios.
Bestseller No. 5
5 Rolls Tesa's Most Advanced High Heat Harness Tape 51036 Mercedes, BMW, Audi, VW
  • -The most advanced high heat harness tape available
  • -Superior abrasion & heat resistant
  • -Resist chemical and fluid from engine compartment
  • -Solvent-free advanced acrylic adhesive & flame-retardant
  • -5 rolls of Tesa 51036 (each roll is 19mm wide X 25meters long)
Bestseller No. 6
HSTECH 2 Rolls Wire Loom Harness Tape, Speaker Wiring Harness Cloth Tape, Black Adhesive Fabric Tape, for Automobile Electrical Wire harnessing Noise Dampening Heat Proof (15mm X 15m)
  • Harness Cloth Tape Application: Suitable for the use of internal wiring harness of automobiles and can reduce the noise. Such as the wire harness of the dashboard.
  • Harness Cloth Tape Material: These wiring harness tape are made of high quality cotton flannel and strong adhesive glue.
  • Harness Cloth Tape Features: 1High Adhesive Force 2 Noise Resistance Well 3 Strong Abrasion Resistance 4 Hand Tearable 5 Strong Chemical Resistance.
  • Harness Cloth Tape Size: Length 15 m, Width 15 mm.
  • Car harness cloth tape is very convenient to use; just wrap the tape around the wire and gently tear it apart. No scissors or other tools are needed. The length of the tape can be determined according to your needs.
Bestseller No. 7
Wire Harness Cloth Electrical Tape Loom Wiring Automotive Heat Proof Adhesive Fabric for Wrap Protection Insulation Cable Fixed (2 Roll,50 mm)
  • Enough to Use: you will get 2 rolls of wire harness tapes in the package, measuring approx. 2 inches x 49.2 ft/ 50 mm x 15 m for each; The proper size and sufficient length is suitable for your different daily needs in many use scenarios
  • Safe Material: the wire harness tape is made of polyester non woven fabric material, quality pressure sensitive adhesive, high temperature and wear resistance, which can be applied for a long time
  • Nice Performance: the adhesive fabric tape has nice noise reduction and heat insulation performance, very suitable for automotive engine and circuit maintenance to achieve the purpose of insulation protection
  • Easy to Use: the wire loom tape is simple and convenient to use, just wrap the tape on the wire and tear it gently, and you can decide the length of the tape according to your own needs
  • Scope of Usage: the cloth electrical tape is suitable for automobile interior noise reduction part, such as instrument panel harness and main harness wound, and can also be applied for wire joint and wire fixing
Bestseller No. 8
XFasten Wire Harness Tape 10-Pack 3/4 Inch x 50-Feet 500ft Total Residue-Free High Heat Resistant Automotive Wire Loom Tape Cloth Electrical Tape Automotive Fabric High Heat Cable Wrap Tape
  • OEM-GRADE AUTOMOTIVE WIRE LOOM TAPE that’s specifically designed for high temp wirings. Our wiring harness tape prevents oil build-up, abrasion, and contains 10 rolls at 50 Feet, for a total of 500 feet.
  • HEAVY-DUTY. With a tensile strength of 160lb/in, this cloth tape automotive withstands daily wear and tear, extreme heat, and humidity for up to 12 years without weakening or unraveling.
  • RESIDUE-FREE. With a silicone adhesive, our fabric electrical tape will not leave a messy goo upon removal. This heat resistant wire loom tape prevents coil rattling, making it an essential high temp automotive tape for those who want silent and PRO-GRADE cable wrap results.
  • EXCELLENT THERMALS. Operating at -40°F to 257°F, this high temp electrical tape can also be used under the hood, PC, or on high heat electrical wire harness wrap.
  • INSTALLS CLEANLY. Made from fabric-polycarbonate composite, this automotive electrical tape can torn with bare hands, while being stretchy for accessing hard-to-reach areas.
Bestseller No. 9
10 Rolls Tesa's Most Advanced High Heat Harness Tape 51036 Mercedes, BMW, Audi, VW
  • The most advanced high heat harness tape available
  • Rated to 150C, Superior abrasion resistance
  • Resists chemicals and fluids
  • AAA adhesive, self extinguishing
Bestseller No. 10
Oyviny Electrical Wire Harness Cloth Tape 1 Inch x 50 Feet Self-Adhesive Wire Loom Cloth Tape for Automobile Electrical and Engine Wire Noise Dampening, Wiring Harness Tape for Audio Wire Harness
  • Wire Harness Cloth Tape Application: Automotive wire loom tape is widely used in the area near the engine, battery or on normal wire harness and also suitable for the use of wire harness in automobile interior noise reduction part, such as instrument panel harness. Wrap any wires that need to be repaired
  • Temperature Resistance: Electrical wiring harness cloth tape made of high-quality polyester non-woven fabric and strong acrylic pressure sensitive adhesive, with high adhesive Force, abrasion resistance and high-temperature resistance (-40℉- 225℉)
  • Easy to Tear: Oyviny automotive cloth tape is easy to tear and convenient to use, just wrap the harness cloth tape around the wiring harness and gently tear it apart, No tools required! You could tear the tape at any length according to your need
  • Good Performance: Automotive wire loom harness cloth tape is wear-resistant and with strong anti-aging, which can be applied for a long time. It is also suitable for automotive circuit and engine maintenance to achieve the effect of insulation protection
  • Harness Cloth Tape Size: Package comes with 5 rolls 25mm x 15m electrical wire harness tape. Each roll radio wiring harness cloth tape is 1 inch width and 50 feet length. The size and length is suitable for your daily use

Last update on 2024-04-15 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...