| “This site contains affiliate links for which OEMDTC may be compensated” |
July 24, 2020 NHTSA CAMPAIGN NUMBER: 20V428000
Generator Transfer Switch may be Improperly Wired
A generator that is able to energize the shore power connection may increase the risk of injury.
NHTSA Campaign Number: 20V428
Manufacturer Keystone RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 594
Summary
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch “Line” wiring (shore cord) and “Load” wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Remedy
Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
8/11/20
SAFETY ADVISORY # 20-382
Fuzion/Impact Transfer Switch Wiring
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
Models Included:
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Parts Required: None
Tools Required: – Screw gun – Screw bit
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy will be to operate the generator and verify that power is energizing the power center. If it is not, then the shore power wiring and power center wiring will need to be exchanged in the transfer switch.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect the shore power cord and start the generator, verify that the breakers at the generator are on and not tripped. Check to see if there is power to the microwave and other 120VAC appliances. If there is power, the transfer switch is wired correctly, proceed to warranty reimbursement. If there is no power, proceed to Step 3.
Step 3
If the microwave or any of the 120VAC appliances are not working while the generator is running, test for power at the shore cord receptacle terminals using a volt meter. If there is power at the terminals, turn off the generator.
Step 4
Locate the transfer switch and remove the cover, see Figure 1. Disconnect the “POWER CORD” and “CONTROL PANEL” wires at the transfer switch and exchange them. Properly torque the lugs for the wires according to the instructions on the transfer switch cover. Figure 1
Step 5
Operate the generator and verify that there is power inside of the unit. Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7138242F
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and is wired properly.
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7138242C
In the Complaint section note: Safety Advisory # 20-382
In the Cause section note: Safety Advisory # 20-382
In the Correction section note: Generator was tested and there is no power inside of the unit. Rewire transfer switch and tested generator operation.
The amount of time authorized for this repair is .7 hour.
PARTS DISPOSITION
No parts to return.
Please call Keystone RV Customer Service at 866-273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Safety Advisory: 20-382
August 27, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Fuzion and Impact Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail ownerrelations@keystonerv.com or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-4254369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-428
Transport Canada: 2020-341
Safety Advisory: 20-382
August 27, 2020
Recall Population
| Year | Model | Serial Number Range |
| 2020 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | LF810917 – LF811206 |
| 2020 | Impact: 26V, 28V, 29V, 311, 317, 330, 343, 359, 367, 415 | LF815472 – LF815604 |
| 2021 | Fuzion: 357, 369, 373, 379, 419, 424, 427, 429, 430 | MF810000 – MF810195 |
| 2021 | Impact: 26V, 28V, 29V, 359, 367, 415 | MF815000 – MF815040 |
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have a generator transfer switch that is incorrectly wired allowing the generator power to energize the shore power connection. When the generator is running, 120VAC power is able to energize the shore power connection leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is start the generator to determine if there is power inside of the unit. If there is no power inside of the unit, while the generator is running, the wiring in the transfer switch must be repaired. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
If the generator is operated and there is 120VAC power inside of the unit (Microwave, air conditioner operate) please e-mail ownerrelations@keystonerv.com or call 1-866-425-4369 to let us know that it is functioning properly. We will need the following information: VIN, Name, address and phone number
If the generator is operated and there is no power inside of the unit, do not use the generator until the unit can be inspected at an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| KEYSTONE | FUZION | 2020-2021 |
| KEYSTONE | IMPACT | 2020-2021 |
13 Associated Documents
Recall Quarterly Report #3, 2021-1
RCLQRT-20V428-7512.PDF 211.333KB
Loading...
Reload document 
Open in new tab
Manufacturer Notices(to Dealers,etc)
RCMN-20V428-0163.pdf 139.437KB
Loading...
Manufacturer Notices(to Dealers,etc)
Loading...
Remedy Instructions and TSB
RCRIT-20V428-2495.pdf 142.427KB
Loading...
Recall Quarterly Report #2, 2020-4
RCLQRT-20V428-1605.PDF 211.248KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-20V428-5414.pdf 94.289KB
Loading...
Recall Acknowledgement
RCAK-20V428-2690.pdf 244.964KB
Loading...
Defect Notice 573 Report
RCLRPT-20V428-6636.PDF 215.825KB
Loading...
Defect Notice 573 Report
RCLRPT-20V428-8157.PDF 215.824KB
Loading...
Recall Quarterly Report #4, 2021-2
RCLQRT-20V428-9920.PDF 211.443KB
Loading...
Recall Quarterly Report #1, 2020-3
RCLQRT-20V428-7595.PDF 211.142KB
Loading...
Miscellaneous Document-20-382 tweet screenshot
RMISC-20V428-5406.pdf 15.694KB
Loading...
Miscellaneous Document-20-382 Fuzion Impact Transfer Switch – Web
RMISC-20V428-9537.pdf 54.542KB
Loading...
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V428&docType=RCL
- 9500 Running Watts and 12500 Peak Watts (Gasoline); 8500 Running Watts, 11200 Peak Watts (Propane); Remote Start With Included Key Fob, Electric and Recoil Start; Up to 12 Hours of Run Time on a 6. 6 Gallon Fuel Tank With Fuel Gauge
- Features Two GFCI 120V 5–20R Standard Household Receptacle, One Transfer Switch Ready 120V L14-30R, and One RV Ready 120/240V 14–50R; All Outlets Have Rubber Covers for Added Safety
- Powered by a Heavy Duty 457cc Westinghouse 4-Stroke OHV Engine Featuring a Long-Lasting Cast Iron Sleeve With Automatic Low Oil Shutdown and Digital Hour Meter. VFT display gives you real time updates with the voltage output, frequency, and lifetime hours
- Plug-and-Play: Comes With a Remote Start Key Fob, 12V Battery Charger, Oil, an Oil Funnel, a Tool Kit, and a User’s Manual to Get You Started Right Out of the Box (Minimal Assembly Required)
- All Westinghouse Portable Generators are Functionally Tested in the Factory and May Contain Minimum Residual Oil and/or Fuel Odor; EPA Compliant; Backed by 3-Year Limited Service, Labor, and Parts Coverage with Nationwide Customer Service Network
- Powerful - With inverter technology, it produces 2,500 peak watts and 1,900 running watts of clean power (less than 3% THD). Make it perfect for tailgating, camping and emergency home backup.
- Super Quiet - As low as 56 dBA, using double-insulated acoustic enclosure, forced air-cooling system OHV 4-stroke engine and muffler to reduce operating noise.
- Ultra Lightweight - The lightweight and compact design weighs only 39-pound, easy to carry and transport.
- Parallel Ready - Allows you to increase output by connecting two 2500-watt inverters (parallel kit is sold separately).
- Power Panel - Includes (2) 120V 20A NEMA 5-20R household receptacles, (2) USB receptacles, and (1) 12V DC outlet for charging batteries.
- 12500 Peak Watts, 9500 Running Watts (Gasoline); 11200 Peak Watts, 8500 Running Watts (Propane); 9500 Peak Watts, 7500 Running Watts (Natural Gas); Remote Start With Included Key Fob, Electric and Recoil Start; Up to 12 Hours of Run Time on a 6. 6 Gallon Fuel Tank With Fuel Gauge.Rated Speed (RPM) : 3600. THD : ≤ 23%
- Features Two GFCI 120V 5–20R Standard Household Receptacle, One Transfer Switch Ready 120V L14-30R, and One RV Ready 120/240V 14–50R; All Outlets Have Rubber Covers for Added Safety
- Powered by a Heavy Duty 457cc Westinghouse 4-Stroke OHV Engine Featuring a Long-Lasting Cast Iron Sleeve With Automatic Low Oil and Carbon Monoxide (CO) Shutdown, and Digital Hour Meter
- Plug-and-Play: Comes With a Remote Start Key Fob, 12V Battery Charger, Oil, and Oil Funnel, a Tool Kit, and a User’s Manual to Get You Started Right Out of the Box (Minimal Assembly Required)
- All Westinghouse Portable Generators are Functionally Tested in the Factory and May Contain Minimum Residual Oil and/or Fuel smell; EPA Compliant; Backed By 3-Year Limited Service, Labor, and Parts Coverage and Nationwide Customer Service Network
- 3600 Running Watts and 4650 Peak Watts; Recoil Start; 4 Gallon Fuel Tank With Fuel Gauge; Up to 14 Hours of Run Time Per Tank
- Feature Two 5–20R 120V Household Duplex Receptacle, One RV-Ready TT-30R 30 Amp Receptacle, and One L5-30R 30 Amp Receptacle; All Outlets Have Rubber Covers for Added Safety
- Plug-and-Play: Comes With Oil, an Oil Funnel, a Tool Kit, and a User’s Manual to Get You Started Right Out of the Box (Minimal Assembly Required)
- Powered by a 212cc Westinghouse 4-Stroke OHV Engine Featuring a Long-Lasting Cast Iron Sleeve With Automatic Low Oil and Carbon Monoxide (CO) Shutdown
- All Westinghouse Portable Generators are Functionally Tested in the Factory and May Contain Minimum Residual Oil and/or Fuel Odor; EPA Compliant; Backed by 3-Year Limited Service, Labor, and Parts Coverage with Nationwide Customer Service Network
- 149cc engine generates up to 3600 surge watts and 2900 rated watts
- Produces clean power to prevent damage to sensitive electronics such as smart phones, tablets and laptops
- Ultralight body weighs in at a mere 46 pounds for easy transport and torage
- Fuel shutoff maximizes the generator’s lifespan by using up the remaining fuel in the carburetor before shutting down
- Includes two three-prong 120V receptacles, one TT-30R RV receptacle, one 12V DC receptacle, two 5V USB ports, and a three-year warranty
- Switch between gasoline (4750 surge watts, 3800 running watt) and propane (4350 surge, 3500 running) with the simple turn of the selection dial
- Voltage easily goes from 120V to 240V, perfect for transfer switches and emergency backup
- Electric start powers the 224cc 4-stroke OHV engine with the turn of a key
- 4-gallon tank provides up to 11 hours of half load run time
- Includes two 120V GFCI outlets (5-20R), a 120V/240V NEMA 30A twist lock (L14-30R), a 12V DC cigarette-lighter-style plug, a bottle of oil, a wheel and handle kit, a 47-inch LPG connection hose, and a 2-year warranty
- With 13,000 watts of power, the XP13000EH Dual Fuel generator will keep your whole home running during a storm or power outage
- DuroMax is the industry leader in Dual Fuel portable generator technology, with a full assortment ranging from digital inverters to generators that can power your entire home
- At the core of all our products resides a robust DuroMax engine. Designed for Power. Designed to Last
- The XP13000EH comes with a push button start, a front facing interface that allows you to change your fuel type in seconds, and a wide variety of outlets (including a transfer switch-ready 50 amp outlet)
- Constructed with a heavy-duty all metal frame and power panel - No plastic parts
- Small But Powerfull - BailiBatt portable power station with lightweight 4.6 lbs, this portable generators for home use,camping and outdoor life.And this portable generator equipped with 69600mAh capacity, can charge many small devices,such as laptop,switch,phones,tablet,camera
- Stable & Efficient Outputs - This outdoor generators built-in two pure sine wave AC outlets to protect your devices (laptop) from damage.The portable generator with regulated 12V DC outputs, can provide a stable power output.300W output, can run 8 appliances simultaneously(the total of all output power ＜ 300 watts)
- Green and Durable - This portable power station boasts a 257Wh grade-A battery pack, and this portable generator is excellent thermal stability and safety. So this portable power station support＞1500 times of charge cycle. The portable generator for camping
- Multiple Safety Backup Power - This electric generator within clear LCD screen shows all operating status easily and timely. This solar powered generator built-in premium BMS system, can monitor voltage, current, and temperature, to protect the solar generator from damage
- Three Recharging Modes - The solar generator within MPPT controller, you can charge this solar powered generator via AC adapter/ car charge(12V/10A) / solar panel (40W/18V,NOT INCLUDED).Whenever you are, don't worry the low battery with this solar generator
- 7500 Running Watts and 9500 Peak Watts; Remote Start With Included Key Fob, Electric and Recoil Start; Up to 11 Hours of Run Time on a 6.6 Gallon Fuel Tank With Fuel Gauge
- Features Two GFCI (Ground Fault Circuit Interrupter) 5-20R 120V Household Duplex Receptacle and One L14-30R 120/240V Twist-Lock Receptacle; All Outlets Have Rubber Covers for Added Safety
- Plug-and-Play: Comes with a Remote Start Key Fob, 12V Battery Charger, Oil, an Oil Funnel, a Tool Kit, and a User's Manual to Get You Started Right Out of the Box (Minimal Assembly Required)
- Powered by a 420cc Westinghouse 4-Stroke OHV Engine Featuring a Long-Lasting Cast Iron Sleeve with Automatic Low Oil Shutdown and Digital Hour Meter
- All Westinghouse Portable Generators are Functionally Tested in the Factory and May Contain Minimum Residual Oil and/or Fuel Odor; EPA Compliant; Backed by 3-Year Limited Service, Labor, and Parts Coverage with Nationwide Customer Service Network
- 1500 Peak watts, 1000 Running watts. Ultra Lightweight for home backup camping
- Powered by a 56cc 4-cycle OHV high performance air-cooled gasoline powered engine.
- Compact and lightweight, weighing only 27 lb and features a carry handle for easy transportation
- Runtime of up to 8-hours at 25% load and 5.7-hours at 50% load on a 0.74-gal fuel tank.
- Super quiet as low as 56 dBA with automatic cooling fans and low tone mufflers to reduce operating noise. Ideal for home, camping, and tailgating usage.
Last update on 2024-06-10 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.