2019-2020 Keystone Fifth-Wheel Trailers SAFETY ADVISORY #20-381 TV Antenna

“This site contains affiliate links for which OEMDTC may be compensated”

July 7, 2020 NHTSA CAMPAIGN NUMBER: 20V398000

Antenna Wing May Separate From Mounting Base

If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V398

Manufacturer Keystone RV Company

Components EQUIPMENT

Potential Number of Units Affected 8,313

 

Summary

Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.

 

Remedy

Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-381.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


Keystone RV Company

3/1/21

SAFETY ADVISORY # 20-381

Carbon, Cougar, Fuzion, Impact, and Raptor Fifth Wheel TV Antenna

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided some Furrion over the air (OTA) antenna wings are separating from the mounting base on certain fifth wheel models. If the antenna wing completely separates from the mounting base while the recreational vehicle is in transit, it could become a road hazard, potentially increasing the risk of a crash or injury.

Year Model Serial Number Range
2019 Carbon 337, 347, 357, 364, 387, 403, 417 KR805259 – KR805460
2020 Carbon 337, 347, 348, 357, 358, 387, 403, 417 LR805000 – LR805238
2019 Cougar 23MLS, 24RDS, 25RES, 25RESWE, 27SGS, 29MBS,

29RDB, 29RDBWE, 29RES, 29RES, 29RKS, 302RLS, 307RES,

30RLS, 315RLS, 32BHS, 32DBH, 338RLK, 353SRX, 361RLW,

362RKS, 364BHL, 366RDS, 367FLS, 368MBI, 369BHS

K2506330 – K2512038

KR505856 – KR506005

KV506889 – KV512014

KC507270 – KC511158

2020 Cougar 23MLS, 24RDS, 25RES, 27SGS, 29MBS, 29RDB,

29RES, 29RKS, 302RLS, 307RES, 30RLS, 315RLS, 32BHS,

32DBH, 338RLK, 353SRX, 361RLW, 362RKS, 364BHL,

366RDS, 367FLS, 368MBI, 369BHS

L2500079 – L2504223 LV500202 – LV504445
2019 Fuzion 357, 369, 373, 410, 419, 424, 427, 429 KF810496 – KF811019
2020 Fuzion 357, 369, 373, 410, 419, 424, 427, 429, 430 LF810000 – LF810635
2019 Impact 311, 343, 351, 359, 367, 3219 KF815294 – KF815518
2020 Impact 311, 343, 359, 367, 415 LF815005 – LF815325
2019 Raptor 351, 354, 356, 415, 423, 427, 421CK, 424TS, 425TS, 426TS, 428SP KR800347 – KR800788
2020 Raptor 351, 354, 356, 413, 415, 421CK, 423, 424TS, 425TS, 426TS, 427, 428SP, 429 LR800000 – LR800531

 

Parts Required: 

From Indiana Warehouse:   1 – KRV # 612341 – Antenna – TV – Air 360 – UHF/VHF – Black (This part may be ordered in bulk by multiples of 10 without a VIN)

1 – KRV # 668344 – Radio – Antenna – Dipole Copper Antenna Part – F-Type – 155 cm – 75 ohm – For Service Advisory 20-381 (This part may be ordered in bulk by multiples of 10 without a VIN)

OR
From Oregon Warehouse: 1 – KRV # 612341 – Antenna – TV – Air 360 – UHF/VHF – Black (This part may be ordered in bulk by multiples of 10 without a VIN)

1 – KRV # 558355 – Radio – Antenna Cord – For DV3200 Stereo – Male To Female Connector (This part may be ordered in bulk by multiples of 10 without a VIN)

Local Parts: 12 – Pan Head screws #8 – 1” – Butyl Tape ¾” x 1/8” thick

Alpha Superflex TPO Lap Sealant – Matching Roof Color

Tools Required: – Screw gun – Caulk Gun -Screw bit for mounting screws

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

 

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

 

The remedy is to remove the 4G Wi-Fi base out of the Furrion antenna base and mount it to the roof, install the purple coax to the FM antenna, and connect the black coax to the Winegard 360 antenna. Mount the Winegard 360 antenna over the Furrion 4G Wi-Fi base and FM antenna, then properly seal the antenna.

 

REPAIR INSTRUCTIONS

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

base for the Furrion antenna and remove the exterior 7 screws to detach it from the roof. Remove the 4 screws out of the bottom of the base and pull the mount for the 4G antennas out of the base, Figures 1 and 1a. Discard the unused portion of the mounting base. Step 3 mount to the roof using

 

Step 5

Prep the Winegard 360 by applying butyl tape to the bottom mounting flange of the antenna. Attach the black coax to the Winegard 360 and mount the antenna over the Furrion 4G Wi-Fi antenna using 6 – #8 x 1” screws (locally purchased/shop supplies). Seal the antenna mounting flange to the roof using the proper color of Alpha Superflex lap sealant. See Figure 3.

 

Step 6

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENT

Submit a claim on Key Express using Flat Rate Code # 7138142A

In the Complaint section note: Safety Advisory # 20-381

In the Cause section note: Safety Advisory # 20-381

In the Correction section note: Removed existing Furrion antenna, replaced with Winegard antenna per instructions.

The amount of time authorized for this repair is .7 hour.

 

PARTS DISPOSITION

No part return required. Properly dispose old antenna.

If you have questions, please contact Customer Service:

Toy Haulers: (866) 273-1452

Premium: (866) 273-1454

 


10/1/2019 – 1/29/2020 – Through normal warranty data processing it was discovered that an issue existed where Furrion OTA antenna wings were missing. A third party engineering facility was hired to pull test the antennas. Phase 1 of pull testing determined that the failure mode is inconclusive. Phase 1 testing was reviewed and a conclusion was made that a second phase of testing was required consisting of temperature swings and pull testing.

1/29/2020 to 4/7/2020 – Phase 2 of testing was planned over several weeks of meetings and more testing was pursued. Phase 2 of testing to include temperature cycling and pull tests. Tests were again inconclusive. After further meetings a third and final phase of testing was planned.

3/18/2020 to 5/4/2020 – Operations at Keystone, and at Keystone’s dealers were impacted by COVIDrelated stay-at-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, Keystone closed most of its operations, and Keystone dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of 3/23/2020, Keystone began closing most of its operations to observe social distancing guidance.  Skeleton crew retained to maintain minimal operations.

4/7/2020 to 6/18/2020 – Phase 3 of testing is ongoing.  To date Third Part testing is inconclusive to a specific antenna failure and has not concluded an improper installation as a cause. After review of warranty claim data it is possible that the combinations/applications of certain fifth wheels relative to height, antenna placement, roof angles, along with different tow vehicles may be creating some additional turbulence/stressors leading to an increased failure rate that we don’t see with the same antenna in other uses.  Warranty data concludes an unacceptable rate of failure on specific models of recreational vehicles and the Safety Committee unanimously decided to proceed to recall those specific models.  Investigation into Scope and Range of affected models to be determined.

6/30/2020 – Scope and Range determined

 



10 Affected Products

Vehicles

MAKE MODEL YEAR
KEYSTONE CARBON 2019-2020
KEYSTONE COUGAR 2019-2020
KEYSTONE FUZION 2019-2020
KEYSTONE IMPACT 2019-2020
KEYSTONE RAPTOR 2019-2020

 


18 Associated Documents

Miscellaneous Document – Chronology

RMISC-20V398-4798.pdf 25.178KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [24.59 KB]

 


Defect Notice 573 Report

RCLRPT-20V398-9714.PDF 217.883KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [212.78 KB]

 


Defect Notice 573 Report

RCLRPT-20V398-4039.PDF 217.883KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [212.78 KB]

 


Recall Acknowledgement

RCAK-20V398-8314.pdf 244.836KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [239.10 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V398-6325.pdf 101.075KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [98.71 KB]

 


Remedy Instructions and TSB

RCRIT-20V398-2941.pdf 324.427KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [316.82 KB]

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V398-5049.PDF 211.339KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.39 KB]


Remedy Instructions and TSB

RCRIT-20V398-4835.pdf 327.747KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [320.07 KB]

 


Recall 573 Report – Amendment 1

RCLRPT-20V398-9283.PDF 217.885KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [212.78 KB]

 


Remedy Instructions and TSB

RCRIT-20V398-6699.pdf 324.6KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [316.99 KB]

 


Remedy Instructions and TSB

RCRIT-20V398-4303.pdf 324.417KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [316.81 KB]

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V398-0712.PDF 211.254KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.30 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-20V398-0667.pdf 131.012KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [127.94 KB]

 


Miscellaneous Document-20-381 Carbon_Cougar_Fuzion_Impact_and Raptor Fifth Wheel TV Antenna-Web

RMISC-20V398-5955.pdf 58.404KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [57.04 KB]

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V398-9266.PDF 211.143KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.19 KB]

 


Manufacturer Notices(to Dealers,etc)-20-381 Constant Contact _ Emails _ Details

RCMN-20V398-5992.pdf 145.759KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [142.34 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V398-1993.pdf 44.269KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [43.23 KB]

 


Recall Quarterly Report #4, 2021-2

RCLQRT-20V398-9639.PDF 211.454KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.50 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V398&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
Bestseller No. 1
Winegard RZ-6035 Rayzar z1 RV TV Antenna (HD, Digital, 4K Ready, ATSC 3.0 Ready) - Black
  • Optimal UHF reception with strong High-Band VHF allows you to catch your favorite broadcast channels wherever you go
  • Streamlined design with minimal footprint is not only smaller and shorter (8.4"), but the modern design compliments every RV. Antenna Directivity: Directional.
  • Effortless rotation and no cranking required, easily replaces existing antenna unit or head with minimal effort
  • Rigorously tested for use in typical RV conditions
  • Antenna and mounting equipment included
SaleBestseller No. 2
KING OA8500 Jack HDTV Directional Over-the-Air Antenna with Mount and Signal Finder - White
  • Long-range signal acquisition gets more channels
  • Built-in King SureLock signal finder for simple signal acquisition
  • Upgraded technology enhances UHF signal reception while still receiving remaining VHF broadcast channels
  • Broader reception coverage quickly locates strongest signal and maximizes reception
  • Compatible Accessories-KING Jack/KING OmniPro Antenna Mounting Plate (MB8200), Jack Antenna Power Injector (White – PB1000/Black – PB1001)
SaleBestseller No. 3
Winegard A3-2000 Air 360 Omnidirectional Over The Air Antenna - White
  • Package Dimensions: 47.752 H x 23.876 L x 46.736 W (centimetres)
  • Package Weight: 2.517 kilograms
  • Country of Origin : United States
  • Fit type: Universal Fit
Bestseller No. 4
Long Range RV TV Antenna Outdoor Digital HDTV Antenna, Amplifier Signal Booster 16ft Coaxial Cable - for Camper, RV Trailer Truck Caravan Boat
  • 【Free HDTV Channels】This RV digital HDTV antenna will save you the high cost of depending on cable companies for your TV needs. Our HD antenna can receive FULL HD Channels like ABC, CBS, NBC, PBC, Fox and so on. With amplified tv antenna start to access all of the news, sitcoms, kids and sports programs!.
  • 【Easy Installation】This digital RV TV antenna is very easy to install. It contains four screws base that can make mounting it to your RV roof, car or boat quickly and firmly. The digital RV TV antenna has very good weather-resistant performance and UV-stabilized housing, which will protect it not being affected by bad weather.
  • 【Good Performance For Mobile Use】The Amplified Digital RV TV antenna is Omnidirectional Reception antenna. Designed for mobile use. This powerful RV antenna will provide crystal clear picture and sound quality, even if your vehicle changes course, HIDB digital TV antenna can be used both indoors and outdoors and is especially perfect for RVs, trucks, boats, and caravans!
  • 【Minimal Interference】The digital RV TV antenna provides a strong and stable connection with little to no intermittence. The included low-noise amplifier guarantees minimal noise interference in weak signal areas and from strong local signals by preventing overloading, the usual cause of picture distortion. The amplifier will help you receive perfect TV signal, enhancing the broadcasts detected by the antenna.
  • 【Satisfaction Guaranteed】 Our products tend to not require electricians to assemble. They are made of the best quality materials and produce the best quality results.We are confident in the quality of our product and offer Lifelong after-sales service and 30-day returning warranty.Welcome to contact us by e-mail or other ways if any problems, we're responsible for any problems in any time.
Bestseller No. 5
RV TV Antenna for Smart TV Outdoor, 720° Long Range Omni Directional Reception Digital HD Antenna Signal, with Super Signal Booster, 35ft HDTV Cable, for Attic/Camper/RV/Truck/Boat.(Black)
  • ✔️ 𝐆𝐞𝐭 𝐅𝐫𝐞𝐞 𝟒𝐊 𝐅𝐮𝐥𝐥 𝐇𝐃 𝐂𝐡𝐚𝐧𝐧𝐞𝐥𝐬: Choose CXYHMG Digital smart tv antennas outdoor, You will never pay your cable or satellite fee for TV again. Our latest upgraded digital TV antenna can instantly make you get rid of costly TV bills, enjoy hund reds of HDTV free programs, including ABC,CBS,NBC,PBS,Foxnivision and more.
  • 👍𝟐𝟎𝟐𝟒 𝐋𝐚𝐭𝐞𝐬𝐭 𝐔𝐩𝐠𝐫𝐚𝐝𝐞𝐝 𝐈𝐂 𝐂𝐡𝐢𝐩: Our smart RV tv antenna Outdoor adopts upgraded Smart IC Chip,Stable operation,Smart IC chip can receive signals 720° & auto filter out cellular & FM signals for highest-quality picture and sound. Compared to other tv antenna, our product is more convenient & effective & Stable in use.
  • 🎁𝟑𝟓𝐟𝐭 𝐎𝐯𝐞𝐫𝐥𝐞𝐧𝐠𝐭𝐡 𝐇𝐃𝐓𝐕 𝐂𝐚𝐛𝐥𝐞: Extra long high performance HDTV coax cable ensures Antenna can be placed anywhere in your home for the best signal and the strongest reception.This durable construction eliminates signal interference, increases antenna life and bring excellent signal reception.
  • 📺𝐌𝐮𝐥𝐭𝐢-𝐒𝐜𝐞𝐧𝐞 𝐔𝐬𝐞: The RV TV antenna built-in amplifier can be used RV,Ship,camping,outdoor and the new technology of cellular and FM sianals can make the picture clearer. It can pick up signals up to 150 miles away, providing maximum reception and more channels even if you are far from broadcast towers.You can use it anytime, anywhere.
  • 📶𝟕𝟐𝟎° 𝐎𝐦𝐧𝐢-𝐃𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧 𝐑𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧: 360° Vertical + 360° Horizontal Omni-directional Reception UHF/VHF signal, support 4K/8K/1080P. No need to rotate, no need the remote control as traditional huge outdoor antennas. Get better signal reliability on windy or rainy day , also with anti-UV coating , waterproof/snowproof design to minimize outside interference.
SaleBestseller No. 6
Winegard RV-3095 Sensar III Batwing Amplified RV TV Antenna (VHF/UHF, Digital, 4K Ready, 55 Mile Range), Light Gray
  • Extended Range - Up to 55 miles from the broadcast towers.Fit Type: Universal Fit
  • Long Lasting Durability - Over 20 years of experience on RV roofs
  • Watch Free TV - Receive all digital and HD channels
SaleBestseller No. 7
Winegard RVW-395 Sensar IV White DTV/HD TV Antenna
  • Enhanced antenna exceeds at receiving digital TV signals.Fit Type: Universal Fit
  • Receives all VHF and UHF programming available within 55 mile radius
  • Receives SD and HD local over the air television broadcast channels (ABC, CBS, NBC, FOX plus many more sub channels not offered by satellite)
  • Powder coated for long lasting durability. Low-Profile Design – Stows to just 4" while traveling to protect against tree branches, wires, and other obstructions
SaleBestseller No. 8
Tram HDTV Digital Amplified Outdoor Antenna for Home or RV Head Replacement,bat-Wing-Style retrofit,White
  • Up to 150-mile range
  • Complete HDTV reception—720p, 1080p, 1080i & 4K
  • For outdoor or attic use
  • Strong amp for channel clarity
  • Designed for strong, long-distance signal
Bestseller No. 9
KING Jack HDTV Directional Over-The-Air Antenna with Mount - Black
  • Long-range signal acquisition gets more channels
  • Simple, fast antenna pointing with 360-degree rotation
  • Upgraded technology enhances UHF signal reception while still receiving remaining VHF broadcast channels
  • Broader reception coverage quickly locates strongest signal and maximizes reception
  • Compact, aerodynamic design minimizes wind resistance and is up to 70 percent smaller than traditional RV antennas
SaleBestseller No. 10
KING OA1000 OmniPro Portable Omnidirectional HDTV Over-the-Air Antenna with Mount - White
  • Omnidirectional over-the-air antenna brings you HDTV for free
  • Multi-directional signal acquisition (no pointing required) receives free VHF/UHF/FM signals
  • Always ready for travel (no need to crank up or down)
  • Easy to install and use - no rotation/tuning needed
  • Amplified for best signal

Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...