FL766 – Western Star Power Cable Studs – 2017-2019 Western Star Trucks

March 26, 2018 NHTSA CAMPAIGN NUMBER: 18V191000

Power Stud may Electrically Arc to Bulkhead

An electrical arc can increase the risk of a fire.

 

NHTSA Campaign Number: 18V191

Manufacturer Daimler Trucks North America LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 7,128

 

Summary

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.

 

Remedy

DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-766.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Trucks North America Recalls

 


Daimler Trucks
North America LLC

 

October 2018
FL766A
NHTSA #18V-191

 

IMPORTANT SAFETY RECALL

See enclosed VIN list.

Subject: Western Star Power Cable Studs

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, has decided that a defect which relates to motor vehicle safety exists on Western Star 4700, 4900, 5700, and 6900 model vehicles manufactured October 18, 2016, through February 6, 2018.

On certain vehicles, the bulkhead pass through power stud with an attached gasket seal may not protrude through the bulkhead adequately. If improperly installed, the power stud may contact the bulkhead, resulting in potential arcing, which may increase the risk of a fire.

For the final remedy, the bulkhead pass through power stud will be inspected and replaced as needed.

This is the second of two notices regarding this recall.  The repair is available and parts have been secured.  If you had the interim repair performed, your vehicle still requires the final repair.  Please contact an authorized Daimler Trucks North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership.  To locate an authorized dealer, search online at www.DaimlerTrucksNorthAmerica.com.  On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand.  The Recall will take approximately 30 minutes to three hours, depending on the repair, and will be performed at no charge to you.

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days.  If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.  If you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) FTL-HELP after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure


Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair.
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired.
  • What problem occurred, what repair was done, when the repair was done.
  • Who repaired the vehicle.
  • The total cost of the repair expense that is being claimed.
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).

Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.


12 Affected Products

Vehicles

MAKE MODEL YEAR
WESTERN STAR 4700 2017-2019
WESTERN STAR 4900 2017-2019
WESTERN STAR 5700 2017-2019
WESTERN STAR 6900 2017-2019

 


13 Associated Documents

Defect Notice 573 Report

RCLRPT-18V191-3490.PDF 214.251KB

RCLRPT-18V191-3490

 


Recall Acknowledgement

RCAK-18V191-3040.pdf 246.002KB

RCAK-18V191-3040

 


Miscellaneous Document- Defect Information Report

RMISC-18V191-4710.pdf 386.133KB

RMISC-18V191-4710

 


ISSUED Owner Notification Letter(Part 577)

RCONL-18V191-7612.pdf 390.126KB

RCONL-18V191-7612

 


ISSUED Renotification Notice

RCRN-18V191-9299.pdf 20.527KB

RCRN-18V191-9299

 


Recall Quarterly Report #1, 2018-4

RCLQRT-18V191-2918.PDF 211.154KB

RCLQRT-18V191-2918

 


Interim Owner Notification Letter(Part 577)

RIONL-18V191-2345.pdf 22.514KB

RIONL-18V191-2345

 


Remedy Instructions and TSB

RCRIT-18V191-8828.pdf 636.359KB

RCRIT-18V191-8828

 


Remedy Instructions and TSB

RCRIT-18V191-0577.pdf 587.094KB

RCRIT-18V191-0577

 


Remedy Instructions and TSB

RCRIT-18V191-5039.pdf 575.047KB

RCRIT-18V191-5039

 


Manufacturer Notices(to Dealers,etc)

RCMN-18V191-9896.pdf 38.959KB

RCMN-18V191-9896

 


Remedy Instructions and TSB

RCRIT-18V191-3915.pdf 558.11KB

RCRIT-18V191-3915

 


Recall Quarterly Report #2, 2019-1

RCLQRT-18V191-8636.PDF 211.255KB

RCLQRT-18V191-8636

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V191&docType=RCL


 

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