Wireless Controller Sleep Mode Disabled – Akron Brass 3600 Wireless Remote Controller Units

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20E032000

Wireless Controller Sleep Mode Disabled

Inability to use the wireless remote controller may hinder the firefighting efforts, increasing the risk of injury.

 

NHTSA Campaign Number: 20E032

Manufacturer Akron Brass Company

Components EQUIPMENT

Potential Number of Units Affected 53

 

Summary

Akron Brass Company (Akron Brass) is recalling certain battery-powered 3600 wireless remote controller units used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller’s sleep mode is disabled, and results in the batteries discharging faster than normal.

 

Remedy

Akron Brass will notify owners, and request them to return affected wireless remote controllers to Akron Brass for a software update to enable the sleep mode, free of charge. This recall began June 3, 2020. Owners may contact Akron Brass customer service at 1-800-228-1161.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


June 3rd 2020

IMPORTANT SAFETY RECALL INFORMATION

NHTSA RECALL 20E-032

 

Dear Valued Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Akron Brass has decided that a defect, which relates to motor vehicle safety, exists in Style 3600 Wireless Remote Controllers manufactured between October 4, 2019 and April 15, 2020.  It is possible that reduced battery life in the controller could increase the likelihood that the batteries will become depleted while the controller is in use. In this event, the firefighter would need to revert to using a hard-wired controller on the vehicle, or use the manual hand controls located directly on the affected monitor. This could slow the progress of firefighting efforts and may increase the risk of injury.

Akron Brass is recalling all affected controllers. You are receiving this letter because you have purchased a Wireless Remote Controller that may be affected by this recall. We will be repairing affected units at no charge to you or to the end user.

Affected Part Numbers:
36000013, Revision level 01, 2.4GHz, manufactured between October 4, 2019 and April 15, 2020
36000015, Revision level 01, 2.4GHz, manufactured between January 13, 2020 and April 15, 2020

Affected Controllers need to be returned to Akron Brass for a software update. Akron Brass will update or replace the affected units free of charge.

We will repair the controller within 5 business days of confirmation that the unit is in the affected serial number range, excluding shipping time. Please contact Akron Brass Technical Service to confirm that the product is in the affected range. For affected controllers, a shipping label provided to return the old product back to Akron Brass.

Akron Brass Technical Service 1-800-228-1161 akrontech@idexcorp.com

If you believe there is a failure to remedy this defect without charge to the end-user/owner of vehicle and within a reasonable period of time, you may submit a written complaint to the Administrator, NHTSA, 1200 New Jersey Ave. SE Washington DC 20590, or call the Vehicle Safety Hotline 1-888-372-4336 (TTY: 1-800-424-9153) or go to safercar.gov.

Note that it is a violation of federal law to deliver a new motor vehicle subject to a recall without the remedy installed.

Thank you for your attention to this important matter and support of Akron Brass products.

Contact Customer Care PH. 800.228.1161 (330.264.5678) or your Akron Representative for further details


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
AKRON BRASS COMPANY WIRELESS CONTROLLER

 


9 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20E032-2106.PDF 215.922KB

RCLRPT-20E032-2106

 


Manufacturer Notices(to Dealers,etc)

RCMN-20E032-4173.pdf 93.04KB

RCMN-20E032-4173

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20E032-3061.pdf 91.892KB

RCONL-20E032-3061

 


Recall Quarterly Report #1, 2020-2

RCLQRT-20E032-8957.PDF 211.121KB

RCLQRT-20E032-8957

 


Recall Acknowledgement

RCAK-20E032-5121.pdf 245.095KB

RCAK-20E032-5121

 


Defect Notice 573 Report

RCLRPT-20E032-6254.PDF 215.859KB

RCLRPT-20E032-6254

 


Manufacturer Notices(to Dealers,etc)

RCMN-20E032-6246.pdf 92.433KB

RCMN-20E032-6246

 


Recall Quarterly Report #2, 2020-3

RCLQRT-20E032-0370.PDF 211.218KB

RCLQRT-20E032-0370

 


Recall Quarterly Report #3, 2020-4

RCLQRT-20E032-8178.PDF 211.305KB

RCLQRT-20E032-8178

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E032&docType=RCL

 


 

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