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June 9, 2020 NHTSA CAMPAIGN NUMBER: 20V337000
Frameless Window Glass May Detach
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
NHTSA Campaign Number: 20V337
Manufacturer Jayco, Inc.
Components VISIBILITY
Potential Number of Units Affected 449
Summary
Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Remedy
Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco’s number for this recall is 9901508.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
LCI 3000 Series frameless windows – defective adhesive bond
Bulletin Type: | Safety Recall
Previously released as TSB 20-009 |
Publication Date: | June 2020 |
Bulletin #(s): | Jayco Towables 20V-336 US 2020-257 CN
Jayco Motorized 20V-337 US 2020-258 CN Highland Ridge 20V-338 US 2020-259 CN |
Make(s): | Jayco Towable
Jayco Motorized Entegra Highland Ridge |
Job
Code(s): |
Jayco Towables 9801508 RC024– Inspect ALL windows
Jayco Towables 9801508 RC025 –Replace glass
Jayco Motorized 9803508 RC024– Inspect ALL windows Jayco Motorized 9803508 RC025 –Replace glass
Highland Ridge 9804508 RC024– Inspect ALL windows Highland Ridge 9804508 RC025 –Replace glass |
Model(s): | Please see listing on the following page |
Flat Rate(s): | Inspect ALL windows .5 per affected Unit Replace window glass .3 per glass | Model Year: | 2020 |
Incident: | LCI 3000 Series Frameless Windows – The adhesive bond where glass meets the hinge frame may not hold and allow glass to detach. |
Affected Units: | Please see listing on page 2 |
Parts: | Please reference LCI Instructions for part #’s of Vent that must be replaced per Inspection– Submit Manual Order Form to Compliance@jayco.com |
Parts Return Information: | DO NOT RETURN DEFECTIVE VENTS TO LCI OR JAYCO |
STEPS:
- Window Identification per LCI Instructions – type and size
- Inspect ALL LCI 3000 Series frameless windows per LCI Instructions.
- When Inspection does not find defective adhesive bond
- Submit Claim for Inspection ONLY using 9901508 RC024 .5 hr
- When Inspection DOES find at least one location of defective adhesive bond
- DO NOT SUBMIT CLAIM AT THIS POINT
- Complete Manual Order Form – noting the LCI Part # of full Window Assembly and the Vent/s found defective.
- Submit Manual Order Form to compliance@jayco.com for required vent/s
- Complete repair following LCI Instructions per window type
- Submit Claim using 9901508 RC024 .5 hr for the inspection of all windows AND 9901509 RC025 .3 hr per glass replaced.
- When Inspection does not find defective adhesive bond
ONLY ONE CLAIM PER AFFECTED SERIAL NUMBER
20V-336,337,338 LCI window adhesive bond
June 2020
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: | LCI TSB 15-002-19 RECALL 20V-336,337,338 Previously released under TSB 20-009 |
Product: | 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW) |
Date: | March 06, 2020 |
Subject
Identification and inspection of a potential adhesive bond issue between the glass and aluminum frame for the following 3000 series frameless windows manufactured between January 6 through January 23, 2020:
NOTE: See the Variants Codes section starting on page 5 for window and vent sizes and part numbers.
Safety
Read and understand all instructions before installing or operating this product. Adhere to all safety labels.
The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/orproperty damageifnot performed safely andwithin theparameters set forth in this document.
Use appropriate personal protective equipment (PPE) for the procedure being performed.
Moving parts can pinch, crush or cut. Keep clear and use caution.
Resources Required
- Cordless or electric drill or screw gun
- Phillips screw bit
- 3/16″ drill bit
- Pop rivet gun
- Ladder
Window Identification
Window Size
Window Size X = from inside trim ring RPO label or measure outside the whole/entire window Width X Height of glass, edge-to-edge.
Egress Windows
- Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be
- Outside the unit the white backside of the EXIT sticker will be
Insulated Windows
- Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4A) sandwiched between two panes of glass can be
- Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3A) is
Egress and Insulated
- Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer (Fig. 4A) sandwiched between two panes of glass will be visible in addition to the EXIT sticker (Fig. 1) or red handle (Fig. 2).
- Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen located above the white backside of the EXIT sticker (Fig. 1).
Inspection
NOTE: Windows must be inspected (viewed) from outside the unit.
- Make sure the unit is on a level, flat surface then chock the wheels.
- Inspect the frameless window for proper adhesive bond where the glass meets the hinge frame (Fig. 5A).
NOTE: Fixed glass does not need to be inspected.
- Using under 20 pounds of force, or the amount of force it would take to open a car door, test all 3000 series crank-out vent and egress windows by gently tugging on the glass at the frame by hand or with a tool that will not scratch the glass.
- If the glass does not separate from the hinge (Fig. 6A), it is a good DO NOT REPLACE the vent. If the glass is not adhering to the vent (Fig. 7A), the glass DOES NEED TO BE REPLACED.
Repair Instructions per vent/sash type
https://support.lci1.com/ti-330-3000-series-window-mullion-vent-replacement
https://support.lci1.com/ti-331-3000-series-window-vent-sash-replacement
https://support.lci1.com/ti-334-3000-series-window-(with-scissor-latch)-vent-replacement
Action Required
Submit all claims to RV OEM.
Inspection: 0.5 hour per unit
Replacement of glass: 0.3 hour per window
Variant Codes
In each chart, the vent/sash variant code part numbers and descriptions will be red text and indented under the window variant code part number and description.
3000 EPW Window Variants
Part Number | Description |
V000341326 | 3000 EPW 27 X 42 X 17 G20 TP BK W/SCRN F300-43137 – WINDOW |
V000341932 | ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII |
V000341328 | 3000 EPW 27 X 42 X 17 G20 TP INS BK W/SCRN F300-43138 |
V000341933 | ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII |
V000341352 | 3000 EPW 30 X 36 X 17 G20 TP BK W/SCRN F300-43145 |
V000431278 | ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII |
3000 FV Window Variants
Part Number | Description |
V000341388 | 3000 FV 15 X 15 G20 TP BK W/SCRN F300-44201 |
V000426848 | ASSY SASH 3000 FV 15 X 15 G20 TP 3.125 RADII |
V000341396 | 3000 FV 15 X 15 G20 TP INS BK W/SCRN F300-44202 |
V000426849 | ASSY IG SASH 3000 FV 15 X 15 G20 TP INS 3.125 RADII |
V000341409 | 3000 FV 16 X 18 G20 TP INS BK W/SCRN F300-43150 |
V000579652 | ASSY IG SASH 3000 FV 16 X 18 G20 TP INS 3.125 RADII |
V000341429 | 3000 FV 18 X 22 G20 TP INS BK W/SCRN F300-43154 |
V000341987 | ASSY IG SASH 3000 FV 18 X 22 G20 TP INS 3.125 RADII |
V000362454 | 3000 FV 24 X 12 G20 TP BK W/SCRN |
V000579687 | ASSY SASH 3000 FV 24 X 12 G20 TP 3.125 RADII |
V000341470 | 3000 FV 24 X 15 G20 TP BK W/SCRN F300-43161 |
V000341988 | ASSY SASH 3000 FV 24 X 15 G20 TP 3.125 RADII |
V000341472 | 3000 FV 24 X 15 G20 TP INS BK W/SCRN F300-43162 |
V000341989 | ASSY IG SASH 3000 FV 24 X 15 G20 TP INS 3.125 RADII |
V000341483 | 3000 FV 24 X 20 G20 TP BK W/SCRN F300-43169 |
V000360100 | ASSY SASH 3000 FV 24 X 20 G20 TP 3.125 RADII |
V000341486 | 3000 FV 24 X 20 G20 TP INS BK W/SCRN F300-43170 |
V000426852 | ASSY IG SASH 3000 FV 24 X 20 G20 TP INS 3.125 RADII |
V000341502 | 3000 FV 25 X 14 G20 TP BK W/SCRN F300-44684 |
V000579712 | ASSY SASH 3000 FV 25 X 14 G20 TP 3.125 RADII |
V000341525 | 3000 FV 30 X 15 G20 TP BK W/SCRN F300-43178 |
V000341990 | ASSY SASH 3000 FV 30 X 15 G20 TP 3.125 RADII |
V000341527 | 3000 FV 30 X 15 G20 TP INS BK W/SCRN F300-43179 |
V000341991 | ASSY IG SASH 3000 FV 30 X 15 G20 TP INS 3.125 RADII |
V000341541 | 3000 FV 30 X 20 G20 TP BK W/SCRN F300-43183 |
V000356756 | ASSY SASH 3000 FV 30 X 20 G20 TP 3.125 RADII |
V000341545 | 3000 FV 30 X 20 G20 TP INS BK W/SCRN F300-43184 |
V000579783 | ASSY IG SASH 3000 FV 30 X 20 G20 TP INS 3.125 RADII |
V000341557 | 3000 FV 30 X 30 G20 TP BK W/SCRN F300-43187 |
V000341992 | ASSY SASH 3000 FV 30 X 30 G20 TP 3.125 RADII |
V000341569 | 3000 FV 36 X 15 G20 TP BK W/SCRN F300-43188 |
V000341996 | ASSY SASH 3000 FV 36 X 15 G20 TP 3.125 RADII |
V000341572 | 3000 FV 36 X 15 G20 TP INS BK W/SCRN F300-43189 |
V000341997 | ASSY IG SASH 3000 FV 36 X 15 G20 TP INS 3.125 RADII |
V000341673 | 3000 FV 36 X 22 G20 TP BK W/SCRN F300-43192 |
V000579817 | ASSY SASH 3000 FV 36 X 22 G20 TP 3.125 RADII |
V000341674 | 3000 FV 36 X 22 G20 TP INS BK W/SCRN F300-43193 |
V000579792 | ASSY IG SASH 3000 FV 36 X 22 G20 TP INS 3.125 RADII |
3000 FVD Window Variants
Part Number | Description |
V000341316 | 3000 FVD 42 X 22 G20 TP BK W/SCRN F300-43360 |
V000341888 | ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII |
V000341968 | ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII |
V000341331 | 3000 FVD 48 X 15 G20 TP INS BK W/SCRN F300-43200 |
V000580311 | ASSY IG LEFT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII |
V000580313 | ASSY IG RIGHT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII |
V000341333 | 3000 FVD 48 X 18 G20 TP BK W/SCRN F300-43202 |
V000378153 | ASSY LEFT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII |
V000403802 | ASSY RIGHT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII |
V000341334 | 3000 FVD 48 X 18 G20 TP INS BK W/SCRN F300-43366 |
V000378154 | ASSY IG LEFT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII |
V000403803 | ASSY IG RIGHT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII |
V000341338 | 3000 FVD 48 X 22 G20 TP BK W/SCRN F300-43203 |
V000342018 | ASSY LEFT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII |
V000342022 | ASSY RIGHT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII |
V000341339 | 3000 FVD 48 X 22 G20 TP INS BK W/SCRN F300-43204 |
V000342019 | ASSY IG LEFT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII |
V000342023 | ASSY IG RIGHT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII |
V000341348 | 3000 FVD 48 X 30 G20 TP BK W/SCRN F300-43212 |
V000341899 | ASSY LEFT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII |
V000341970 | ASSY RIGHT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII |
V000341350 | 3000 FVD 48 X 30 G20 TP INS BK W/SCRN F300-43368 |
V000341900 | ASSY IG LEFT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII |
V000341971 | ASSY IG RIGHT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII |
V000341359 | 3000 FVD 58 X 15 G20 TP BK W/SCRN F300-43216 |
V000388746 | ASSY LEFT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII |
V000388747 | ASSY RIGHT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII |
V000341361 | 3000 FVD 58 X 15 G20 TP INS BK W/SCRN F300-43217 |
V000580357 | ASSY IG LEFT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII |
V000480412 | ASSY IG RIGHT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII |
V000341371 | 3000 FVD 60 X 22 G20 TP BK W/SCRN F300-43218 |
V000341901 | ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII |
V000341972 | ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII |
V000341377 | 3000 FVD 60 X 29 G20 TP BK W/SCRN F300-43221 |
V000341903 | ASSY LEFT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII |
V000341971 | ASSY RIGHT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII |
V000341379 | 3000 FVD 60 X 29 G20 TP INS BK W/SCRN F300-43222 |
V000341904 | ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII |
V000341975 | ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII |
V000341390 | 3000 FVD 72 X 28 G20 TP BK W/SCRN F300-43116 |
V000426862 | ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII |
V000341978 | ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII |
V000341391 | 3000 FVD 72 X 28 G20 TP INS BK W/SCRN F300-43982 |
V000426863 | ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII |
V000341979 | ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII |
3000 FVSE Window Variants
Part Number | Description |
V000341402 | 3000 FVSE 42 X 22 G20 TP BK W/SCRN F300-43381 |
V000341888 | ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII |
V000341968 | ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII |
V000341405 | 3000 FVSE 42 X 22 G20 TP INS BK W/SCRN F300-43669 |
V000341889 | ASSY IG LEFT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII |
V000341969 | ASSY IG RIGHT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII |
V000341414 | 3000 FVSE 48 X 22 G20 TP BK W/SCRN F300-43328 |
V000342000 | ASSY LEFT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII |
V000579890 | ASSY RIGHT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII |
V000341417 | 3000 FVSE 48 X 22 G20 TP INS BK W/SCRN F300-43329 |
V000427053 | ASSY IG LEFT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII |
V000579894 | ASSY IG RIGHT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII |
V000341463 | 3000 FVSE 60 X 22 G20 TP BK W/SCRN F300-43532 |
V000341901 | ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII |
V000341972 | ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII |
V000341471 | 3000 FVSE 60 X 29 G20 TP INS BK W/SCRN F300-43232 |
V000341904 | ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII |
V000341975 | ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII |
V000341479 | 3000 FVSE 72 X 28 G20 TP BK W/SCRN F300-44446 |
V000426862 | ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII |
V000341978 | ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII |
V000341481 | 3000 FVSE 72 X 28 G20 TP INS BK W/SCRN F300-44447 |
V000426863 | ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII |
V000341979 | ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII |
3000 NV EPW Window Variants
Part Number | Description |
V000341306 | 3000 NV EPW 30 X 36 X 17 G20 TP BK NO SCRN F300-43883 |
V000431278 | ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII |
V000346279 | 3000 NV EPW 36 X 48 X 17 G20 TP INS BK NO SCRN |
V000473547 | ASSY IG SASH 3000 EPW 36 G20 TP INS 3.125 RADII |
3000 NV VEPW Window Variants
Part Number | Description |
V000537270 | 3000 NV VEPW 30 X 20 G20 TP BK NO SCRN |
V000341964 | ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII |
3000 SV Window Variants
Part Number | Description |
V000385863 | 3000 SV 12 X 40 X 17 G20 TP BK W/SCRN |
V000580594 | ASSY SASH 3000 SV 12 G20 TP 3.125 RADII |
V000531711 | 3000 SV 12 X 40 X 17 G20 TP INS BK W/SCRN |
V000580595 | ASSY IG SASH 3000 SV 12 G20 TP INS 3.125 RADII |
V000341588 | 3000 SV 18 X 22 X 9 G20 TP BK W/SCRN F300-00546548 |
V000426963 | ASSY SASH 3000 SV 18 X 9 G20 TP 3.125 RADII |
V000341593 | 3000 SV 18 X 34 X 17 G20 TP BK W/SCRN F300-43235 |
V000342006 | ASSY SASH 3000 SV 18 G20 TP 3.125 RADII |
V000341594 | 3000 SV 18 X 34 X 17 G20 TP INS BK W/SCRN F300-43236 |
V000342007 | ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII |
V000341597 | 3000 SV 18 X 36 X 17 G20 TP BK W/SCRN F300-43387 |
V000342006 | ASSY SASH 3000 SV 18 G20 TP 3.125 RADII |
V000341598 | 3000 SV 18 X 36 X 17 G20 TP INS BK W/SCRN F300-43302 |
V000342007 | ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII |
V000341609 | 3000 SV 18 X 48 X 17 G20 TP BK W/SCRN F300-43394 |
V000342006 | ASSY SASH 3000 SV 18 G20 TP 3.125 RADII |
V000341610 | 3000 SV 18 X 48 X 17 G20 TP INS BK W/SCRN F300-43395 |
V000342007 | ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII |
V000341617 | 3000 SV 24 X 36 X 17 G20 TP BK W/SCRN F300-43322 |
V000342008 | ASSY SASH 3000 SV 24 G20 TP 3.125 RADII |
V000341618 | 3000 SV 24 X 36 X 17 G20 TP INS BK W/SCRN F300-43323 |
V000342009 | ASSY IG SASH 3000 SV 24 G20 TP INS 3.125 RADII |
V000341622 | 3000 SV 24 X 48 X 17 G20 TP BK W/SCRN F300-43324 |
V000342008 | ASSY SASH 3000 SV 24 G20 TP 3.125 RADII |
V000341632 | 3000 SV 30 X 36 X 17 G20 TP BK W/SCRN F300-43238 |
V000365846 | ASSY SASH 3000 SV 30 G20 TP 3.125 RADII |
V000341635 | 3000 SV 30 X 36 X 17 G20 TP INS BK W/SCRN F300-43239 |
V000580624 | ASSY IG SASH 3000 SV 30 G20 TP INS 3.125 RADII |
V000341643 | 3000 SV 36 X 36 X 17 G20 TP BK W/SCRN F300-43309 |
V000342010 | ASSY SASH 3000 SV 36 G20 TP 3.125 RADII |
3000 SVD Window Variants
Part Number | Description |
V000341657 | 3000 SVD 42 X 36 X 17 G20 TP BK W/SCRN F300-43240 |
V000341909 | ASSY LEFT SASH 3000 SVD 42 G20 TP 3.125 RADII |
V000341980 | ASSY RIGHT SASH 3000 SVD 42 G20 TP 3.125 RADII |
V000341658 | 3000 SVD 42 X 36 X 17 G20 TP INS BK W/SCRN F300-43365 |
V000341910 | ASSY IG LEFT SASH 3000 SVD 42 G20 TP INS 3.125 RADII |
V000341981 | ASSY IG RIGHT SASH 3000 SVD 42 G20 TP INS 3.125 RADII |
V000341667 | 3000 SVD 48 X 22 X 9 G20 TP BK W/SCRN F300-00546103 |
V000372520 | ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII |
V000396155 | ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII |
V000341669 | 3000 SVD 48 X 29 X 9 G20 TP BK W/SCRN F300-42057 |
V000372520 | ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII |
V000396155 | ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII |
V000341748 | 3000 SVD 48 X 36 X 17 G20 TP BK W/SCRN F300-43242 |
V000341911 | ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII |
V000341982 | ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII |
V000341749 | 3000 SVD 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43243 |
V000341912 | ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII |
V000341983 | ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII |
V000341774 | 3000 SVD 60 X 32 X 17 G20 TP BK W/SCRN F300-44039 |
V000342020 | ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000401622 | ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000341779 | 3000 SVD 60 X 36 X 17 G20 TP BK W/SCRN F300-43326 |
V000342020 | ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000401622 | ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000341796 | 3000 SVD 70 X 46 X 17 G20 TP BK W/SCRN F300-43889 |
V000342016 | ASSY LEFT SASH 3000 SVD 70 G20 TP 3.125 RADII |
V000408351 | ASSY RIGHT SASH 3000 SVD 70 G20 TP 3.125 RADII |
3000 SVSE Window Variants
Part Number | Description |
V000341826 | 3000 SVSE 48 X 36 X 17 G20 TP BK W/SCRN F300-43271 |
V000341911 | ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII |
V000341982 | ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII |
V000341827 | 3000 SVSE 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43272 |
V000341912 | ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII |
V000341983 | ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII |
V000341845 | 3000 SVSE 60 X 48 X 17 G20 TP BK W/SCRN F300-43282 |
V000342020 | ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000401622 | ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII |
V000341848 | 3000 SVSE 60 X 48 X 17 G20 TP INS BK W/SCRN F300-43283 |
V000361813 | ASSY IG LEFT SASH 3000 SVD 60 G20 TP INS 3.125 RADII |
V000409311 | ASSY IG RIGHT SASH 3000 SVD 60 G20 TP INS 3.125 RADII |
3000 VEPW Window Variants
Part Number | Description |
V000341870 | 3000 VEPW 30 X 20 G20 TP BK W/SCRN F300-43424 |
V000341964 | ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII |
V000341872 | 3000 VEPW 30 X 20 G20 TP INS BK W/SCRN F300-43425 |
V000341965 | ASSY IG SASH 3000 VEPW 30 X 20 G20 TP INS 3.125 RADII |
V000341891 | 3000 VEPW 36 X 22 G20 TP BK W/SCRN F300-43434 |
V000341966 | ASSY SASH 3000 VEPW 36 X 22 G20 TP 3.125 RADII |
V000341892 | 3000 VEPW 36 X 22 G20 TP INS BK W/SCRN F300-43433 |
V000341967 | ASSY IG SASH 3000 VEPW 36 X 22 G20 TP INS 3.125 RADII |
Safety Recall:
20V-336 Jayco Towables
20V-337 Jayco Motorized
20V-338 Highland Ridge June 2020
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «vin»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020 Motorized and Towable products.
Reason for this recall | The adhesive bond between the glass and the metal hinge frame of the LCI 3000 Series frameless windows may fail and allow the glass to detach and fall out. If the window glass detaches while the vehicle and/ or trailer is in transit, it could become a projectile increasing the risk of a crash with personal injury and/or property damage. |
Recall Remedy | A Jayco Dealer will inspect ALL LCI 3000 series crank out vent and egress windows for proper adhesive bond strength where the glass meets the hinged frame. When the glass shows evidence of separation (not adhering), replacement is required. If this repair was completed under the previously published TSB 20-009, no further action is required under this Recall. |
What we need you to do | Please contact a Jayco Dealer, as soon as possible, to schedule an appointment. The Recall Remedy is free of charge. While the inspection of the windows will take approximately 30 minutes, if new glass is required, the dealer must order the glass for later installation. |
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153): or go to https://www.safercar.gov.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Safety Recall:
20V-336 Jayco Towables
20V-337 Jayco Motorized
20V-338 Highland Ridge
June 2020
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020 Motorized and Towable products.
Reason for this recall | The adhesive bond between the glass and the metal hinge frame of the LCI 3000 Series frameless windows may fail and allow the glass to detach and fall out. If the window glass detaches while the vehicle and/ or trailer is in transit, it could become a projectile increasing the risk of a crash with personal injury and/or property damage. |
Recall Remedy | A Jayco Dealer will inspect ALL LCI 3000 series crank out vent and egress windows for proper adhesive bond strength where the glass meets the hinged frame. When the glass shows evidence of separation (not adhering), replacement is required. If this was completed under the previously published TSB 20-009, no further action is required under the Recall. |
All pertinent information regarding this recall is available under the Applications > Recalls section of the website. If you need further assistance, please contact Customer Service. | |
What we need you to do | Our records show the following unit is affected by this recall, and is part of the current inventory at your Dealership. |
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Chronology of Defect Determination:
3/5/2020 – 3/6/2020 – Jayco advised that LCI identified a potential issue with adhesive bond failures on their 3000 series windows.
3/13/2020 – LCI provided a list of affected windows shipped to Jayco with plant and purchase order references. LCI also provided a list of units inspected by them on 1/28/2020 through 1/30/2020, with notations indicating inspection results.
3/16/2020 Jayco received LCI TSB 15-002-19 to address inspection and replacement of affected windows.
3/18/2020 Based upon information available at that time, Jayco’s Corrective and Preventive Action Committee (CPAC) reviewed the issue and determined to issue a service bulletin to address the issue.
3/18/2020 to 5/4/2020 Operations at LCI, Jayco and Jayco dealers were impacted by COVID-related stayat-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, LCI closed most of its operations, and Jayco dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of March 23, 2020, Jayco began closing most of its operations to observe social distancing guidance. Skeleton crew retained to maintain minimal operations. During this time, Jayco reviewed records to match LCI deliveries with production reports, inspect and remedy inventory, and reconcile this inventory with information from LCI on deliveries.
5/4/2020 Jayco begins a partial return of its workforce.
5/15/2020 Jayco releases TSB 20-009 to Dealers and Retail Customers to coincide with availability of replacement windows from LCI. NHTSA required 579 report submission is also complete.
5/18/2020 Jonathan Harrison (NHTSA-ODI) contacted Paul Rine (Jayco Compliance) regarding rationale for filing of a TSB versus Recall.
6/1/2020 Paul Rine (Jayco) provided a written response to Jonathan Harrison (NHTSA-ODI), providing additional background in this issue addressed as a TSB-009.
6/1/2020 – 6/3/202 Jayco reviews incidents and similar situations in industry to assess safety factors.
6/4/2020 Although there have been no claims of separation involving retail customers and no accidents or injuries related to this issue, following discussions with NHTSA and having received information that dealer inspections (under TSB 20-009) revealed several units in dealer inventory with poor adhesion, Jayco decided to convert the service campaign into a safety recall.
12 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ENTEGRA | ACCOLADE | 2020 |
ENTEGRA | EMBLEM | 2020 |
ENTEGRA | ESTEEM | 2020 |
ENTEGRA | ODYSSEY | 2020 |
ENTEGRA | QWEST | 2020 |
ENTEGRA | VISION | 2020 |
JAYCO | ALANTE | 2020 |
JAYCO | GREYHAWK | 2020 |
JAYCO | MELBOURNE | 2020 |
JAYCO | PRECEPT | 2020 |
JAYCO | REDHAWK | 2020 |
JAYCO | SENECA | 2020 |
11 Associated Documents
Recall Acknowledgement
RCAK-20V337-2510.pdf 245.498KB
Defect Notice 573 Report
RCLRPT-20V337-8499.PDF 213.517KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V337-3157.pdf 57.051KB
Manufacturer Notices(to Dealers,etc)
Miscellaneous Document-20V-336,337,338 Order form
RMISC-20V337-8543.pdf 29.488KB
Miscellaneous Document- Chronology of Defect Determination for 573
RMISC-20V337-8733.pdf 340.569KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V337-2860.PDF 211.123KB
Remedy Instructions and TSB
RCRIT-20V337-1475.pdf 1430.48KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V337-1292.pdf 210.932KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V337-0754.PDF 211.313KB
Recall Quarterly Report #4, 2021-1
RCLQRT-20V337-4723.PDF 211.419KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V337&docType=RCL
“This site contains affiliate links for which OEMDTC may be compensated” |
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