79-1161 - Ramp Door May Come Loose - 2019-2020 Forest River XLR Micro Boost Trailers

May 15, 2020 NHTSA CAMPAIGN NUMBER: 20V276000

Ramp Door May Come Loose

If the ramp door detaches from the vehicle, it may result in injury and/or a crash.

 

NHTSA Campaign Number: 20V276

Manufacturer Forest River, Inc.

Components STRUCTURE

Potential Number of Units Affected 223

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2019-2020 XLR Micro Boost trailers, models XLT25LRLE-79 and XLT27LRLE-79. The fasteners used to attach the ramp door may loosen and cause the ramp door to detach from the vehicle.

 

Remedy

Forest River will notify owners, and dealers or authorized service centers will replace the fasteners for the ramp door, free of charge. This recall began June 1, 2020. Owners may contact Forest River customer service at 1-574-642-0432. Forest River's number for this recall is 79-1161.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

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IMPORTANT SAFETY RECALL

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

 

05/29/2020

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20192020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The fasteners used to attach the ramp door may loosen and detach from the vehicle.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

A ramp door that detaches from the vehicle could result in property damage, personal injury and/or a crash.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The Service Center will replace the fasteners on the ramp door. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arrangements to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com  for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.0 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

XLR
Forest River, Inc.
Attn: WARRANTY MANAGER
2421 Century Dr
Goshen, IN 46528

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(574) 642-0432

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 20V276

For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2020-214

 

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IMPORTANT SAFETY RECALL

 

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

 

05/15/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2019-2020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

 

The identified VIN referenced in the attached document(s).

The designated Date range of production is 12/3/2018 through 08/21/2019

 

DEFECT/NONCOMPLIANCE:

The fasteners used to attach the ramp door may loosen and detach from the vehicle.

 

EVALUATION OF RISK:

A ramp door that detaches from the vehicle could result in property damage, personal injury and/or a crash.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the incorrect fasteners is located on Dealer Connect.

 

WHAT IS THE PART NUMBER OF THE REMEDY KIT?

F100190847

Pictures are required for the remedy and/or inspection after installation.  Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).

 

DEALER REPAIR CODES: Dealer Connect

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
20V276	2020-214	RC-070-03-00-003456	Replace Fasteners for Ramp Door	1.0 hr.

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
Customer Service	(574) 642-0432

 

The Recall shall be considered the utmost priority to remedy the 2019-2020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2019-2020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles listed under this Recall.

 

If your dealership has already performed the remedy to 2019-2020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2019-2020 XLR Micro Boost XLT25LRLE-79 AND XLT27LRLE-79 Toy Hauler recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee

within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.                                           

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	XLR MICRO BOOST	2019-2020

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5 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V276-6925.pdf 210.024KB

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Recall Acknowledgement

RCAK-20V276-9262.pdf 244.766KB

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Defect Notice 573 Report

RCLRPT-20V276-3763.PDF 213.65KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V276-9073.pdf 218.61KB

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V276-4952.PDF 211.121KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V276&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Last update on 2021-01-12 / Affiliate links / Images from Amazon Product Advertising API