“This site contains affiliate links for which OEMDTC may be compensated” |
February 13, 2020 NHTSA CAMPAIGN NUMBER: 20V084000
Smoker Detector in the Incorrect Location
In the event of a fire, the smoke detector may not provide adequate warning for the occupants to be able to escape safely, increasing the risk of injury.
NHTSA Campaign Number: 20V084
Manufacturer Heartland Recreational Vehicles, LLC
Components EQUIPMENT
Potential Number of Units Affected 487
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Bighorn Traveler, Elkridge, Milestone, and Pioneer Fifth Wheel trailers. The smoke detector may be incorrectly located in the bedroom.
Remedy
Heartland will notify owners, and dealers will either relocate the detector or add an additional one, free of charge. The recall began May 11, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECALL SERVICE BULLETIN
20v-084
Smoke Detector location Recall
Description
On certain fifth wheel trailers the smoke detector may not have been properly located inside of the bedroom area. If the unit has a C/O detector and smoke detector please verify that the smoke detector is NOT located in the bedroom. If the smoke detector is in the bedroom it needs to be switched with the C/O detector located at the top of the stairs. If the unit is equipped with a combination LP-C/O detector and switching the smoke detector is not an option then an additional smoke alarm needs to be installed in the main body of the unit. Please see pictures below to show the difference between the C/O detector and smoke detector.
The pictures above show the C/O detector which should be located in the bedroom if the unit is not equipped with the combination LP-C/O detector. The C/O detector has gray lettering that says, “Carbon Monoxide Alarm” on the face and a warning sticker located on the side.
Pictured below is the smoke detector which has no gray lettering written on it. The smoke detector needs to be located in the main body of the unit.
Parts
Smoke detector – 0242945
Warranty
File Recall Repair warranty claim using warranty code:
99.01.50 L – Inspection
99.01.50 K – Install
Inspection (no change required) – .1
Install (switching placement or installing new) – .2
*No pictures required*
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20v-084
3/4/2020
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall | On certain fifth wheel trailers the smoke detector may not have been improperly located inside of the bedroom area. |
What we will do | Heartland will have an authorized dealer or repair center inspect your unit and relocate the smoke detector if needed. If the smoke detector cannot be relocated the dealer will install an additional smoke detector in the main body of the unit. This repair should not take any longer than 15 minutes. This defect will be corrected at no expense to you, the owner. |
What we need you to do | At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:
|
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
HEARTLAND | BIGHORN TRAVELER | 2020 |
HEARTLAND | ELKRIDGE | 2020 |
HEARTLAND | MILESTONE | 2020 |
HEARTLAND | PIONEER | 2020 |
6 Associated Documents
Remedy Instructions and TSB
RCRIT-20V084-7654.pdf 350.675KB
Defect Notice 573 Report
RCLRPT-20V084-6870.PDF 216.214KB
Recall Acknowledgement
RCAK-20V084-8087.pdf 244.372KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V084-7333.pdf 165.066KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V084-9501.PDF 211.234KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V084-4425.PDF 211.317KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V084&docType=RCL
- Smoke and Carbon Monoxide Detector Beeping once Detecting These Two Gases.
- Smoke Co Alarm Detector Using High Accurate Electrochemical Sensor Alerts you to Carbon Monoxide Danger, and Photoelectric Sensor Detects Smoke While Minimizing False Alarms. Insurance Safety of your Life.
- 3 Pieces AA Battery - Powered Smoke Co Detector. Easy to Install. It Will Mind You Up To Change Batteries With Continuous Beeping Every 30 Seconds When The Power is Close to Run Out. The Low-Level Blink Indicator Shows it's Working.
- Apply for All The Place to Produce Smoke And Carbon Monoxide, Such as Kitchens, Bedrooms, Hotels, Apartment, Markets. Also Useful for BBQ Situation, Using Charcoal Warm, Garage, etc.
- 100% Customer Satisfaction Guaranteed. 5 Years Warranty. Risk & Hassle Free!
- 10-Year Battery: Forget about battery changes as this alarm is equipped with a built-in lithium battery that lasts for 10 years
- Accurate with Fewer False Alarms: Reliably keeps you and your loved ones protected from smoke and fire; quickly detects smoke from smoldering fires thanks to advanced photoelectric sensors; low false alarm rate with air sampled 3 times every 10 seconds
- Fire-Retardant Construction: ABS plastic means the alarm is fire-retardant and resistant to high temperatures; ensures the alarm works even in the most dangerous of circumstances
- Easy to Install: Install this fire alarm in minutes thanks to the simple instructions and wire-free design; mounting bracket, screws and anchor plugs provided
- Buy with Confidence: Comes with a 60-day money-back guarantee and a 5-year warranty meaning your purchase is protected
- Basic ionization smoke alarm, affordable and simple to use to provide detection of dangerous smoke or fire
- Operating on a 9-volt alkaline battery, the Kidde smoke alarm provides reliable detection of smoke or fire, even during power outages
- Easy installation – this basic smoke detector requires no wiring
- An 85-decibel alarm sounds & a red LED indicates the smoke detector is sensing smoke or fire
- Test-Hush button makes it easy to test the smoke detector and silence false alarms that occur from cooking or shower steam
- 10-Year Battery Life Smoke Detector: Equipped with a sealed 10-year lithium battery for continuous power with no replacement required during the 10-year life of the alarm
- Accurate & Responsive Smoke Alarm: Adopts the most advanced photoelectric sensor, enabling the alarm to quickly detect dangerous smoke levels from slow-burning, smoldering fires; provides the earliest possible warning of fire
- Quick and Easy Installation: No need for rewiring, as the battery-operated smoke alarm is easy to install with the included screws, anchor plugs, and mounting bracket, or just use an adhesive magnetic pad (sold separately) to effortlessly install it on a wall or ceiling
- Auto-Check Function: Constantly monitors itself and quickly warns you of low battery or faults
- Worry-Free After-Sales Services: All X-Sense smoke detectors come with a 60-day money-back guarantee, a 5-year warranty, and lifetime customer support; easy-to-follow instructions are included for convenience; feel free to contact us if you have any questions
- Ultra-Thin & Modern Design: Compact at Ø 4.7 x 1.1 inches, this sleek carbon monoxide and smoke detector combo is also ideal for travel. It's not just an alarm; it also serves as a stylish decoration for your home.
- Large Button: To enhance both aesthetics and convenience, the entire top cover is designed to serve as a button. Muting or testing the fire and CO alarm is as simple as pressing the top cover with a broom.
- Built-In 10-Year Battery: Experience continuous, round-the-clock protection with the built-in 10-year lithium battery, eradicating the need for frequent battery changes and saving you the hassle.
- 2-in-1 Protection: This smoke detector and carbon monoxide combo utilizes dual sensors to detect both smoke and carbon monoxide. It alerts you to danger with an audible alarm that exceeds 85 dB.
- Quick Installation: Simple installation of this smoke and carbon monoxide alarm on any wall or RV using the provided adhesive tape or screws. It's so easy that even adolescents can install it independently.
- The front cover design of the alarm may vary but product function remains the same
- Complies with all current 10 year legislation in U. S. states/cities where required
- Features electrochemical Carbon Monoxide sensing technology and photoelectric smoke sensor optimized to detect larger smoke particles produced by smoldering fires; helps minimize the number of false alarms
- A loud 85 decibel alarm sounds when Carbon Monoxide, and Smoke levels begin to rise
- Features a sleek, low profile design to blend more fully into the wall and out of sight
- Ionization sensor technology senses invisible fire particles
- Easy installation, no wiring needed: operates on a 10-year lithium battery, so it never needs replacing, plus detects during power failure
- Green LED indicates power to the smoke detector
- An 85-decibel alarm sounds & a red LED indicates the smoke detector is sensing smoke or fire
- Tamper-resistant technology deters removal of the unit or battery
Last update on 2024-06-22 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.