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November 19, 2019 NHTSA CAMPAIGN NUMBER: 19V827000
Tire failure can cause a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 19V827
Manufacturer Forest River, Inc.
Components STRUCTURE, TIRES
Potential Number of Units Affected 9
Summary
Forest River, Inc. (Forest River) is recalling certain 2020 Rockwood RLF8298KS and Flagstaff FLF8529RLS recreational trailers. Due to improper tire clearance, the tire may contact the steel chassis outrigger, possibly resulting in tire failure.
Remedy
Forest River will notify owners, and dealers will install a new outrigger to achieve the proper tire clearance, and damaged tires will be replaced, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-574-642-8954. Forest River’s number for this recall is 10C-1116.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
FOLLOW-UP NOTICE OF SAFETY DEFECT
Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.
NHTSA RECALL:19V902
CANADA RECALL: 2019-645
FR ID: 55-1030
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
6/22/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in 2018-2020 Dynamax Isata motorhome recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The Slim-rack slideout mechanisms may activate unintentionally moving the slide room in or out.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If a Slim-rack slideout mechanism began extending or retracting unintended it may increase the risk of personal injury or property damage while in motion.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free remedy The remedy will include a new slide controller and switch to be installed. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.5 hours per slide room. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Dynamax
Forest River, Inc.
Attn: WARRANTY MANAGER
2745 Northland Dr
Elkhart, IN 46514
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?
Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:
Email: occinfo@forestriverinc.com
Mail:
Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| CUSTOMER SERVICE | (574) 262-3474 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: | For Canadian Owners Please Contact: |
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search; |
Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Recall ID: 2019-645 |
IMPORTANT SAFETY RECALL
NHTSA RECALL: 18V827
FR ID# 10C-1116
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
November 19, 2019
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020 – Rockwood – RLF8298KS and Flagstaff – FLF8529RLS travel trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is October 2019 through October 2019.
DEFECT/NONCOMPLIANCE:
During a full jounce of the tires’ suspension system, the tire may encounter the steel chassis outrigger and may result in tire failure.
EVALUATION OF RISK:
During a full jounce of the tires’ suspension system, the tire may encounter the steel chassis outrigger and may result in tire failure. This could increase the chance of loss of vehicle control and increase the risk of a crash.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing this recall, please review and follow the included remedy instructions.
AVAILABILITY OF REMEDY:
The remedy for this recall is available upon receipt of this notice.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100159361
PARTS AND RETURN:
Pictures are required for the remedy and/or inspection after installation.
Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Central
| UNITED STATES | CANADA | REPAIR CODE | DESCRIPTION | ALLOWABLE HOUR(S) |
| 19V827 | N/A | 10-19V827 | Modify current outrigger and install new outrigger | .75 HRS |
OR
DEALER REPAIR CODES: Dealer Connect
| UNITED STATES | CANADA | REPAIR CODE | DESCRIPTION | ALLOWABLE HOUR(S) |
| 19V827 | N/A | RC-084-09–003311 | Modify current outrigger and install new outrigger | .75 HRS |
HELPFUL CONTACT INFORMATION:
| CONTACT | PHONE/EMAIL |
| FLAGSTAFF/ROCKWOOD CUSTOMER SERVICE | (574) 642-8943 |
| FLAGSTAFF/ROCKWOOD CUSTOMER SERVICE | flagstaffcustomerservice@forestriverinc.com |
| FLAGSTAFF/ROCKWOOD CUSTOMER SERVICE | rockwoodcustomerserviceforestriverinc.com |
The Recall shall be considered the utmost priority to remedy the 2020 – Rockwood – RLF8298KS and Flagstaff – FLF8529RLS travel trailer recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020 – Rockwood – RLF8298KS and Flagstaff – FLF8529RLS travel trailer recreational vehicles listed under this Recall.
If your dealership has already performed the remedy to 2020 – Rockwood – RLF8298KS and Flagstaff – FLF8529RLS travel trailer recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2020 – Rockwood – RLF8298KS and Flagstaff – FLF8529RLS travel trailer recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee
within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Engineer
Office of Corporate Compliance
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FOREST RIVER | FLAGSTAFF | 2020 |
8 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V827-5340.PDF 211.219KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V827-7260.pdf 246.749KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V827-3651.PDF 211.304KB
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Defect Notice 573 Report
RCLRPT-19V827-4993.PDF 213.943KB
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Recall Acknowledgement
RCAK-19V827-6220.pdf 244.841KB
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ISSUED Renotification Notice
RCRN-19V827-9951.pdf 212.778KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V827-5987.PDF 211.122KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V827-9799.PDF 211.409KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V827&docType=RCL
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