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November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V825000
If the stand breaks the motorcycle may unexpectedly fall over, increasing the risk of injury.
NHTSA Campaign Number: 19V825
Manufacturer Ducati North America
Components STRUCTURE
Potential Number of Units Affected 493
Summary
Ducati North America (Ducati) is recalling certain 2018 Multistrada 1260, 1260S, and Pikes Peak motorcycles. The side stand may be improperly welded, potentially causing the stand to break.
Remedy
Ducati will notify owners, and dealers will replace the side stand, free of charge. The recall is expected to begin January 2, 2020. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-19-004.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
CR184 – Side Stand Replacement
Multistrada 1260 MY 2018 (All versions, Enduro Model Excluded)
Safety Recall Campaign SRV-RCL-19-004
| Date: | November 18, 2019 |
| To: | Dealer Principal, General Manager, Service Manager, North American Dealer Network |
| From: | Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager |
Dear Dealers,
Due to a defect in the manufacturing process of the supplier of the side stand, it is necessary to replace the side stand on a small production run of these specific motorcycles. The side stand could potentially fail at the weld that joins the tube of the stand itself with the forged upper joint, causing a possible fall of the motorcycle, and may result in damage or injury.
Application
The exact list of the frame numbers subject to the CR184 is available on the DCS, in sections:
| VIN HISTORY | It is possible to search by individual frame number. | |
| CAMPAIGNS | It is possible to search for all the frame numbers that you received from Ducati Motor Holding. |
Customer Impact
All motorcycles in dealer stock (‘to be registered’ or ‘already registered’) and awaiting delivery to final customers must undergo this procedure during pre-delivery operations, before delivery to the final customer. All motorcycles already delivered to final customers must undergo this procedure at the next service appointment.
Parts Distribution
Part no.55610901AA required to carry out the upgrade under this Service Campaign must be ordered individually for each affected frame number.
Warranty Reimbursement Rules
Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “VIN History” section of the DCS. The Warranty claim is prefilled and is defined as CR184.
You shall be reimbursed for the cost of the component required for the repairs (Side Stand part no.55610901AA), and 18 minutes (3 labor units) labor time that includes the time necessary for:
- Vehicle reception
- Replacement of the side stand
- Soft cleaning of the vehicle
Table of Contents
| Page | |
| Introduction | 1 |
| Application | 2 |
| Customer Impact | 2 |
| Parts Distribution | 2 |
| Warranty Reimbursement Rules | 2 |
| Spare Parts | 3 |
| Service Solution | 4 |
| Additional Requirements and Notes | 8 |
| Customer Letter Example | 10 |
Spare Parts
The components to be used for this update are:
| Part No. | Description | Picture |
| 55610901AA | Side Stand |
Service Solution
WARNING To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions
- Position the bike on the central stand (if installed) or on the rear stand
- Release the 2 return springs (1) of the side stand from the relevant supports
- Remove screw (2) that retains the side stand switch (3)
- Remove nut (5) and pin (4)25 that retains the side stand; then slide the side stand out
- Take the new side stand and apply Shell GADUS S2 V220AD2 grease to the mating surfaces as shown in the figure
- Apply Loctite 243 (or equivalent medium strength threat locking compound) to the threading and Shell GADUS S2 V220AD2 grease (or equivalent) to the underhead and cylindrical section of pin (4), as shown in the figure
- Fit the new side stand to the plate, aiming it as shown in the figure and secure it in place by starting pin (4)
- Tighten pin (4) to 24 Nm ± 10%
- Apply Loctite 243 (or equivalent medium strength threat locking compound) along the pin (4) threading
- Start nut (5) and, making sure that side stand is in “folded” position, tighten it to 18 Nm ± 10% while holding pin (4)
- Install switch (3) on the side stand as shown in the figure
- Tighten the retaining screw (2) to 5 Nm ± 10%
- Fit the 2 return springs (1) of the side stand in the relevant supports
- Check the torque at the 2 mounting bolts (8) for the side stand support bracket to 43 Nm ± 10%
- If bolts turn during torque check, remove both bolts 1 at a time, apply Loctite 243 (or equivalent medium strength threat locking compound), reinstall, and torque to 43 Nm ± 10%
- Check that the side stand moves freely
- Check the correct operation of the safety switch
For questions or information on this Safety Recall Campaign, please contact your Service Area Manager
Campaign Authorization
Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.
Dealer Obligation
This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager.
Thank you for your cooperation.
Service Department Ducati North America, Inc.
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
November 18, 2019
Customer Name
Customer Address
City, St, Zip Code
Subject:
Ducati Motorcycle: Multistrada 1260, 1260S, Pikes Peak (MY 2018)
NHTSA Campaign I.D. Number: 19V-825
Transport Canada Safety Recall I.D. Number: 2019-XXX
Dealer Bulletin: SRV-RCL-19-004
Dear Ducati Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. (For USA Owners). This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. (For Canadian Owners). Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain 2018 Multistrada 1260, 1260S, and Pikes Peak motorcycles. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
What is wrong?
Ongoing product quality tests have identified a defect due to the manufacturing process of the supplier of the side stand for a specific production run of these specific vehicles. The side stand could potentially fail at the weld that joins the tube of the stand itself with the forged upper joint, causing a possible fall of the motorcycle, and potentially resulting in damage and/or injury.
What will Ducati do?
An official Ducati dealer will replace the side stand of the affected motorcycle, free of charge. The repair will take approximately 18 minutes to complete. Service time will vary depending on dealer scheduling.
Please, contact your local Ducati Service center as soon as possible to make an appointment for the update. You may continue to use your motorcycle to reach your Ducati authorized dealer. Be careful to not apply excess load to the motorcycle while at rest on the side stand, such as applying unsupported rider weight and/or equipment.
To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you still cannot obtain satisfaction, you may file a complaint with:
For USA Customers:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call toll-free hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to
HTTP://WWW.SAFERCAR.GOV.
For Canadian Customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.
Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They’ll inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement.
Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.
We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.
We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.
Sincerely,
Richard Kenton
Technical Director – Ducati North America
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| DUCATI | MULTISTRADA 1260 | 2018 |
10 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V825-1968.pdf 242.679KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V825-0581.PDF 211.237KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V825-8308.PDF 211.133KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V825-1426.PDF 211.322KB
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Recall 573 Report – Amendment 2
RCLRPT-19V825-3167.PDF 213.748KB
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Safety Bulletin – Side Stand Replacement Multistrada 1260 MY 2018 (All versions, Enduro Model Excluded)
RCSB-19V825-5953.pdf 741.325KB
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Defect Notice 573 Report
RCLRPT-19V825-8748.PDF 213.032KB
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Recall Acknowledgement
RCAK-19V825-5677.pdf 244.869KB
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Recall 573 Report – Amendment 1
RCLRPT-19V825-1202.PDF 213.031KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V825-2881.PDF 211.43KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V825&docType=RCL
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- IMPORTANT : Measures level about 14" from bottom of swingarm mount bracket to ground.
- This is a HEAVY DUTY unit, well suited for OFF ROAD bikes.Heavy Duty Spring keeps stand in place when riding.
- Clamp measures approx 2-1/2" tall by 1-3/16 deep
- No drilling required.Attaches firmly and easily to the swingarm.
- Perfectly for CR125 CR250 CR500 KX125 KX250 KX500 which Measure level about 14" from bottom of swingarm mount bracket to ground.
- Hold well---Made from steel with a black powder coated finish for maximum durability. Strong Welded tip fits in the axle of virtually any bike from 80cc bikes to 500cc bikes. Black powder coated steel for durability.
- Extra sturdy design --- The uniquely designed internal T-shaped support structure increases the load-bearing capacity of the triangle to prevent bending and deformation.
- Cost-efficient way to rest your dirt bike---Quick and easy side stand hooks into your rear axle. Able to use rear axles which inner diameters are greater than 11mm.But to make sure, measure the size of the hole in your bike's rear axle first.
- Eapele dirt bike stand is really handy when you’re out riding and need a quick stand to hold the bike up while you’re grabbing a drink. Help angle the bike perfectly into a nice parking stance.
- Manufacturer Warranty---Eapele fence post anchor brackets covered in an 18months warranty. If you have any concerns, just contact us on Amazon. We will always be there.
- Made of High Quality Material: Motorcycle kickstand made of high quality CNC aluminium alloy material, which is wear resistant and corrosion resistant. Can maintain a beautiful appearance for a long time. Non-slip design, stable and durable
- Great and practical role: The bottom of the motorcycle stand is threaded for non-slip standing, which enhances the friction with the ground and strong grip, keep your motorbike at the right angle to ensure a safe standing positionr
- Height adjustable: Adjustable kickstands allows you to shorten the kickstand while lowering your vehicle without having to worry about replacing stock support
- Easy to Install: simple and quick to install and remove. Package List: 1 * Motorcycle Kickstand; 1 * Spring; 1 * Screw
- Service Guarantee: Note: If you find any defects on the surface of the Motorcycle Kickstand, please forgive it, it is not a second-hand product. If you mind this, please contact us. You will enjoy free exchange service and professional customer service team
- Fitment: Fit for DR650 1996-2023
- Material: Q235 Iron, Powder Coating Surface Finish, Much Stronger then Alloy One
- Lowered Size: It can go from Stock to Height to Approximately 3" Lower. It is absolutely a Must-Have if you Lowered Your Bike
- Placement on Vehicle: Left
- Kickstand Design: Kickstand has Larger Plates at the End to Avoid Sinking into the Soft Sand or Ground when You Parking.
- 【Stable Support】- The dirt bike triangle is made of steel, and the black powder coating on the surface prevents its oxidation, and also strengthens the wear resistance of the triangle stand to better support your motorcycle.
- 【Triangular Structure】- In order to better support the motorcycle and prevent bending or instability due to the heavy weight of the motorcycle, our dirt bike triangle stand adopts a triangular structure, which is the most stable geometric structure.
- 【Reasonable Inclination Angle】- too small inclination angle can easily make the motorcycle unstable and lead to rollover. Too large inclination angle will the load on the triangle stand, and long-term high load will reduce its service life. Our motorcycle triangle stand is designed with a reasonable angle to give your motorcycle a beautiful parking position.
- 【Universal Design】- motorcycle triangle stand as an auxiliary tool, it can be well compatible with 80-500cc dirtbike supermoto motocross enduro, only requires the rear axles of inner diameters of your motorcycle 18 mm, 14.5 mm, and 11 mm.
- 【Premium Material】- Made of Heavy-duty steel, the dirt bike triangle has good impact resistance, is not easy to bend and break. Stable support is guaranteed.
- 【Non-slip Design】The bottom of the motorcycle stand is threaded for non-slip standing, which enhances the friction with the ground and strong grip, keep your motorbike at the right angle to ensure a safe standing positionr. Load-bearing weight up to 500KG, more safe and convenient.
- 【Adjustment Design】The adjustable bracket allows you to shorten the kickstand while lowering your vehicle without having to worry about replacing stock support
- 【Durable】CNC aluminum alloy motorcycle side bracket made of high quality aluminum, anodized, not easy to rust, wear, high strength, corrosion resistance, durable
- 【Easy Installation】Motorcycle foot side brackets are equipped with mounting screws for easy installation and can be used to replace old or damaged ones
- 【Compatibility】This motorcycle stand is suitable for most motorcycles, with strong compatibility and wide application range. This kickstand makes your motorcycle convenient to parking
- Fitment: Fit for CRF250L 2012-2020 / CRF300L 2021-2023 / CRF300L Rally 2021-2023.
- Material: Q235 Iron, Powder Coating Surface Finish, Much Stronger then Alloy One
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- 100% Brand new and high quality
- Material: Billet Aluminum,CNC Machined
- Color: black,come as the picture shown.
- Easy to install,installation instructions not included.
- Fitment: 2003-2014 CBR 600RR 2004-2007 CBR 1000RR
- ANTI-SLIP: Antislip design of the motorcycle kickstand can effectively prevent sliding and is stable and reliable in use.With thickening and hardening treatment, triangular stable structure, ensuring stable parking.
- AND STURDY: Made of premium stainless steel material, rustproof, sturdy, , and has long service life,not easy to rust, wear, high strength, resistance, .
- EASY INSTALLATION: Motorcycle foot side bracket is equipped with mounting screw for easy installation and can be used to replace old or damaged ones.
- SUIT FOR: Motorcycle tripod holder, fine workmanship, exquisite , suitable for motorcycles, and a wide range of uses.
- EXQUISITE APPEARANCE:Exquisite appearance, full of uniqueness and personality, suitable for motorcycle modification.
- 【Fitment】: Motorcycle side foot is replacement for Apollo 125cc 110cc 140cc Dirt Pit Bike, replacement for CRF50 70.
- 【High Quality Material】: Motorcycle kickstand is made of high quality metal material, high strength, rustproof, rugged and durable.
- 【Professional Design】: Professional manufacturing, exquisite workmanship, stable performance and high reliability, have a long service time.
- 【Simple Installation】: Easy installation without extra adjustment, no drilling required, convenient for using, save your time and energy.
- 【Original Standard】: According to original standard, you can direct replace and fit, more practical and meet your daily needs.
Last update on 2024-06-12 / Affiliate links / Images from Amazon Product Advertising API
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