CR184 – Side Stand Replacement – 2018 Ducati Multistrada 1260

November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V825000

Side Stand May Break

If the stand breaks the motorcycle may unexpectedly fall over, increasing the risk of injury.

 

NHTSA Campaign Number: 19V825

Manufacturer Ducati North America

Components STRUCTURE

Potential Number of Units Affected 493

 

Summary

Ducati North America (Ducati) is recalling certain 2018 Multistrada 1260, 1260S, and Pikes Peak motorcycles. The side stand may be improperly welded, potentially causing the stand to break.

 

Remedy

Ducati will notify owners, and dealers will replace the side stand, free of charge. The recall is expected to begin January 2, 2020. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-19-004.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Ducati Recalls

 


CR184 – Side Stand Replacement
Multistrada 1260 MY 2018 (All versions, Enduro Model Excluded)
Safety Recall Campaign SRV-RCL-19-004

 

Date: November 18, 2019
To: Dealer Principal, General Manager, Service Manager, North American Dealer Network
From: Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager

 

Dear Dealers,

Due to a defect in the manufacturing process of the supplier of the side stand, it is necessary to replace the side stand on a small production run of these specific motorcycles. The side stand could potentially fail at the weld that joins the tube of the stand itself with the forged upper joint, causing a possible fall of the motorcycle, and may result in damage or injury.

 

Application

The exact list of the frame numbers subject to the CR184 is available on the DCS, in sections:

VIN HISTORY It is possible to search by individual frame number.
CAMPAIGNS It is possible to search for all the frame numbers that you received from Ducati Motor Holding.

 

 

Customer Impact

All motorcycles in dealer stock (‘to be registered’ or ‘already registered’) and awaiting delivery to final customers must undergo this procedure during pre-delivery operations, before delivery to the final customer. All motorcycles already delivered to final customers must undergo this procedure at the next service appointment.

 

Parts Distribution

Part no.55610901AA required to carry out the upgrade under this Service Campaign must be ordered individually for each affected frame number.

 

Warranty Reimbursement Rules

Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “VIN History” section of the DCS. The Warranty claim is prefilled and is defined as CR184.

You shall be reimbursed for the cost of the component required for the repairs (Side Stand part no.55610901AA), and 18 minutes (3 labor units) labor time that includes the time necessary for:

  • Vehicle reception
  • Replacement of the side stand
  • Soft cleaning of the vehicle

 

Table of Contents

  Page
Introduction 1
   
Application 2
   
Customer Impact 2
   
Parts Distribution 2
   
Warranty Reimbursement Rules 2
   
Spare Parts 3
   
Service Solution 4
   
Additional Requirements and Notes 8
   
Customer Letter Example 10

 

Spare Parts

The components to be used for this update are: 

Part No. Description Picture
55610901AA Side Stand  

 

Service Solution

WARNING  To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions

  1. Position the bike on the central stand (if installed) or on the rear stand
  2. Release the 2 return springs (1) of the side stand from the relevant supports
  3. Remove screw (2) that retains the side stand switch (3)
  4. Remove nut (5) and pin (4)25 that retains the side stand; then slide the side stand out
  1. Take the new side stand and apply Shell GADUS S2 V220AD2 grease to the mating surfaces as shown in the figure
  2. Apply Loctite 243 (or equivalent medium strength threat locking compound) to the threading and Shell GADUS S2 V220AD2 grease (or equivalent) to the underhead and cylindrical section of pin (4), as shown in the figure
  3. Fit the new side stand to the plate, aiming it as shown in the figure and secure it in place by starting pin (4)
  4. Tighten pin (4) to 24 Nm ± 10%
  5. Apply Loctite 243 (or equivalent medium strength threat locking compound) along the pin (4) threading
  1. Start nut (5) and, making sure that side stand is in “folded” position, tighten it to 18 Nm ± 10% while holding pin (4)
  2. Install switch (3) on the side stand as shown in the figure
  1. Tighten the retaining screw (2) to 5 Nm ± 10%
  2. Fit the 2 return springs (1) of the side stand in the relevant supports
  1. Check the torque at the 2 mounting bolts (8) for the side stand support bracket to 43 Nm ± 10%
  2. If bolts turn during torque check, remove both bolts 1 at a time, apply Loctite 243 (or equivalent medium strength threat locking compound), reinstall, and torque to 43 Nm ± 10%
  3. Check that the side stand moves freely
  4. Check the correct operation of the safety switch

 

For questions or information on this Safety Recall Campaign,  please contact your Service Area Manager

 

Campaign Authorization

Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.

 

Dealer Obligation

This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities.  Please direct any questions or concerns to your Service Area Manager.

 

Thank you for your cooperation.

 

Service Department  Ducati North America, Inc.


This notice applies to your vehicle: XXXXXXXXXXXXXXXXX

November 18, 2019

Customer Name
Customer Address
City, St, Zip Code

 

Subject: 

Ducati Motorcycle:  Multistrada 1260, 1260S, Pikes Peak (MY 2018)

NHTSA Campaign I.D. Number: 19V-825

Transport Canada Safety Recall I.D. Number: 2019-XXX

Dealer Bulletin: SRV-RCL-19-004

 

Dear Ducati Owner,

This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. (For USA Owners). This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. (For Canadian Owners).  Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain 2018 Multistrada 1260, 1260S, and Pikes Peak motorcycles. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.

 

What is wrong?

Ongoing product quality tests have identified a defect due to the manufacturing process of the supplier of the side stand for a specific production run of these specific vehicles. The side stand could potentially fail at the weld that joins the tube of the stand itself with the forged upper joint, causing a possible fall of the motorcycle, and potentially resulting in damage and/or injury.

 

What will Ducati do?

An official Ducati dealer will replace the side stand of the affected motorcycle, free of charge. The repair will take approximately 18 minutes to complete. Service time will vary depending on dealer scheduling.

Please, contact your local Ducati Service center as soon as possible to make an appointment for the update. You may continue to use your motorcycle to reach your Ducati authorized dealer. Be careful to not apply excess load to the motorcycle while at rest on the side stand, such as applying unsupported rider weight and/or equipment.

To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Service Problem Help:

If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.

 

If you still cannot obtain satisfaction, you may file a complaint with:

 

For USA Customers:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call toll-free hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to
HTTP://WWW.SAFERCAR.GOV.

 

For Canadian Customers:

Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall, you can contact Transport Canada at 1-800-333-0510.


TREAD ACT CUSTOMER REIMBURSEMENT PLAN

If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.

Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They’ll inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement.

Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.

We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.

We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.

 

Sincerely,

 

Richard Kenton

Technical Director – Ducati North America


1 Affected Product

Vehicle

MAKE MODEL YEAR
DUCATI MULTISTRADA 1260 2018

 


10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V825-1968.pdf 242.679KB

RCONL-19V825-1968

 


Recall Quarterly Report #2, 2020-1

RCLQRT-19V825-0581.PDF 211.237KB

RCLQRT-19V825-0581

 


Recall Quarterly Report #1, 2019-4

RCLQRT-19V825-8308.PDF 211.133KB

RCLQRT-19V825-8308

 


Recall Quarterly Report #3, 2020-2

RCLQRT-19V825-1426.PDF 211.322KB

RCLQRT-19V825-1426

 


Recall 573 Report – Amendment 2

RCLRPT-19V825-3167.PDF 213.748KB

RCLRPT-19V825-3167

 


Safety Bulletin – Side Stand Replacement Multistrada 1260 MY 2018 (All versions, Enduro Model Excluded)

RCSB-19V825-5953.pdf 741.325KB

RCSB-19V825-5953

 


Defect Notice 573 Report

RCLRPT-19V825-8748.PDF 213.032KB

RCLRPT-19V825-8748

 


Recall Acknowledgement

RCAK-19V825-5677.pdf 244.869KB

RCAK-19V825-5677

 


Recall 573 Report – Amendment 1

RCLRPT-19V825-1202.PDF 213.031KB

RCLRPT-19V825-1202

 


Recall Quarterly Report #4, 2020-3

RCLQRT-19V825-2881.PDF 211.43KB

RCLQRT-19V825-2881

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V825&docType=RCL

 


 

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