ECM Cracked Solder Joints Can Cause Engine Stall – Cummins CM871 Engine Control Module

October 28, 2019 NHTSA CAMPAIGN NUMBER: 19E074000

ECM Cracked Solder Joints Can Cause Engine Stall

An engine stall can increase the risk of a crash.

 

NHTSA Campaign Number: 19E074

Manufacturer Cummins Inc.

Components ENGINE

Potential Number of Units Affected 1,929

 

Summary

Cummins Inc. (Cummins) is recalling certain remanufactured CM871 Engine Control Modules (ECMs), part number 3684275RX. these parts were sold exclusively for installation as replacement parts in Cummins ISX engines (in truck and bus applications) and in remanufactured ISX engines. A component within the ECM may have cracked solder joints, possibly resulting in an engine stall.

 

Remedy

Cummins will notify owners, and dealers will replace the ECMs, free of charge. The recall began December 18, 2019. Owners may contact Cummins customer service at 1-800-286-6467.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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A CUMMINS FIELD CAMPAIGN

 

Please Deliver To: Service Managers and Warranty Decision Makers

FROM: Cummins Global Warranty Administration Communications

Subject: ISX CM871 ReCon Engine Control Module Safety Campaign

Number: C2253

Date: 17-Apr-2020

 

Expires:

31-Dec-2045 (U.S./Canada)
31-Dec-2045 (International)

Attention:

U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices (Automotive)

This is to revise and replace C2253-A, dated 24-Jan-2020. This revision is to:

1 Update the Expiration date to: 31-Dec-2045.

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

 

DESCRIPTION:

This Safety Campaign is being issued to address a product issue where under certain conditions, an internal component within the re-manufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall. An engine stall without warning and without the ability to restart may increase the risk of a crash. This Safety Campaign authorizes certified repair locations to replace the Engine Control Modules ( ECMs) for eligible engines and ECM serial numbers on ISX CM871.

Cummins has reported this issue to the U.S. National Highway Traffic Safety Administration (NHTSA), which has assigned it Recall Number 19E074.

NOTE: This field action provides retroactive coverage for repairs made in anticipation of and prior to the release of this publication.

NOTE: The ECM serial number list (Attachment C) is attached for reference.

 

ACTION:

In order to qualify for repair under this field action, an engine:

1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

NOTE: The ESN list is attached for reference.

NOTE: The ECM serial number list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

• 1. Replace the ECM according to the applicable procedure:
  • A. For loose parts, regardless of location or source, please visit a Cummins Certified Dealer or Distributor to get a replacement ECM and follow the Inventory Return Good Process.
    • A1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
  • B. For ReCon engines not installed in chassis:
    • B1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
    • B2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.
  • C. For Installed ECM in chassis, please follow the below repair instruction:
    • C1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
    • C2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.
• 2. File one claim for all costs associated with this repair. Select the best claim filing Option outlined as follows:
  • Option A. For loose parts, regardless of location or source, labor recovery is not reimbursable. Refer to the Inventory Return Good Process to secure a replacement part. In the absence of a Return Good Process, refer to Option C below.
  • Option B. For ECMs installed on Recon Engines listed as OPEN on QuickServe® Online, follow normal claims processes and file a claim for all appropriate costs against the eligible ESN.
  • Option C. For ECMs installed on non-listed engines, either ReCon or Production units, file a single claim for all appropriate costs against the ESN 10000000, Auth Code 2253, Acct Code 65.

NOTE: With the exception of Option A above (the return of loose parts), BOTH the Engine Serial Number (ESN) and the ECM Serial Number MUST be recorded in the claim narrative. Failure to provide both the ESN and the ECM SN will result in a denied claim.

NOTE: Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned nor replaced.

• 3. Return the ECM per the Material Disposition Instructions below.

 

MATERIAL DISPOSITION:

For parts removed from the chassis and ReCon engines, follow the instructions provided below:

Materials removed as a result of this field action must be returned to Cummins. Parts flagged via the Cummins

Enhanced Parts Return (EPR) process should be returned following the stated instructions. Please return the ECM to:

Cummins Service Support Center
910 S. Marr Road, Receiving Location 35
Columbus, IN 47201
Attn: Service Support Center Manager
Email: ssc@cummins.com

NOTE: Please include a copy of the claim paperwork and a material return tag with the returned ECM. Include the ESN number, the Campaign #2253, and the claim number on the material return tag. For Cummins returns, record WebCumpas# on the outside of the box. For PACCAR returns, record CRA# or Eztrac#.

 

REIMBURSEMENTS:

Parts:

The following parts are covered under this field action:

Part Number	Quantity	Description
368427500RX	1	MDL,TMG

 

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.

NOTE: All SRTs listed below are OPTIONAL. Select ONLY the appropriate SRTs for your engine model.

 

Labor using applicable Access Code and Time:

SRT Code	Description	Time
00-90X	Administrative time
17-902	CAMPAIGN CHECK – ECM VERIFICATION (QTY 2)
19-108	ENGINE CONTROL MODULE (ECM) – REMOVE AND INSTALL (OPTIONAL)
19-601	ELECTRONIC CONTROL MODULE (ECM) CALIBRATION – TRANSFER (OPTIONAL)
19-602	PROGRAMMABLE PARAMETERS – READ AND ADJUST (OPTIONAL)

 

Travel:

Travel is covered under this field action. Towing is covered under this field action.

NOTE: Please schedule the Technician’s time to maximize the number of units that can be repaired on a single visit. When filing claims for multiple ESNs, where travel is required and authorized, travel can be filed to ONLY one (1) ESN.

 

Other Claimables:

Consumables are covered under this field action.

NOTE: Up to $30 may be claimed for consumables that are sufficiently explained in the claim narrative. Please consolidate all consumables and claim them as one line item in Other Claimables titled “CAMPAIGN SUPPLIES” or other appropriate selections. Please include brief summaries on the details of items claimed.

 

Claim Instructions:

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Account Code:	65
Pay Code:	Distributor = X Pay
Pay Code:	Dealer = D
Pay Code:	International = I
Failure Code:	WEICMZ

 

Attachments

c2253_esn-list.xlsxc2253_cm871_recon_ecm_safety_campaign_attach-b.pdfc2253_affect_serial_numbers_attachc.xlsx

---

A CUMMINS FIELD CAMPAIGN

Please Deliver To: Service Managers and Warranty Decision Makers

FROM: Cummins Global Warranty Administration Communications

Subject: ISX CM871 ReCon Engine Control Module Safety Campaign

Number: C2253

Date: 24-Jan-2020

Expires:

31-Dec-2050 (U.S./Canada)
31-Dec-2050 (International)

Attention:

U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices (Automotive)

This is to revise and replace C2253, dated 06-Dec-2019. This revision is to:

1 Narrative update.

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

DESCRIPTION:

This Safety Campaign is being issued to address a product issue where under certain conditions, an internal component within the re-manufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall. An engine stall without warning and without the ability to restart may increase the risk of a crash. This Safety Campaign authorizes certified repair locations to replace the Engine Control Modules ( ECMs) for eligible engines and ECM serial numbers on ISX CM871.

Cummins has reported this issue to the U.S. National Highway Traffic Safety Administration (NHTSA), which has assigned it Recall Number 19E074.

NOTE: This field action provides retroactive coverage for repairs made in anticipation of and prior to the release of this publication.

NOTE: The ECM serial number list (Attachment C) is attached for reference.

ACTION:

In order to qualify for repair under this field action, an engine:

1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field

NOTE: The ESN list is attached for reference.

NOTE: The ECM serial number list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

• 1. Replace the ECM according to the applicable procedure:
  • A. For loose parts, regardless of location or source, please visit a Cummins Certified Dealer or Distributor to get a replacement ECM and follow the Inventory Return Good Process.
    • A1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
  • B. For ReCon engines not installed in chassis:
    • B1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
    • B2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.
  • C. For Installed ECM in chassis, please follow the below repair instruction:
    • C1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units. Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned, nor replaced.
    • C2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.

• 2. File one claim for all costs associated with this repair. Select the best claim filing Option outlined as follows:
  • Option A. For loose parts, regardless of location or source, labor recovery is not reimbursable. Refer to the Inventory Return Good Process to secure a replacement part. In the absence of a Return Good Process, refer to Option C
  • Option B. For ECMs installed on Recon Engines listed as OPEN on QuickServe® Online, follow normal claims processes and file a claim for all appropriate costs against the eligible
  • Option C. For ECMs installed on non-listed engines, either ReCon or Production units, file a single claim for all appropriate costs against the ESN 10000000, Auth Code 2253, Acct Code

NOTE: With the exception of Option A above (the return of loose parts), BOTH the Engine Serial Number (ESN) and the ECM Serial Number MUST be recorded in the claim narrative. Failure to provide both the ESN and the ECM SN will result in a denied claim.

NOTE: Serial numbers beginning with a C for U-Bend units DO NOT need to be removed, returned nor replaced.

• 3. Return the ECM per the Material Disposition Instructions below.

 

MATERIAL DISPOSITION:

For parts removed from the chassis and ReCon engines, follow the instructions provided below:

Materials removed as a result of this field action must be returned to Cummins. Parts flagged via the Cummins Enhanced Parts Return (EPR) process should be returned following the stated instructions. Please return the ECM to:

Cummins Service Support Center
910 S. Marr Road, Receiving Location 35
Columbus, IN 47201
Attn: Service Support Center Manager Email: ssc@cummins.com

NOTE: Please include a copy of the claim paperwork and a material return tag with the returned ECM. Include the ESN number, the Campaign #2253, and the claim number on the material return tag. For Cummins returns, record WebCumpas# on the outside of the box. For PACCAR returns, record CRA# or Eztrac#.

 

REIMBURSEMENTS:

Parts:

The following parts are covered under this field action:

Part Number	Quantity	Description
368427500RX	1	MDL,TMG

 

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.

NOTE: All SRTs listed below are OPTIONAL. Select ONLY the appropriate SRTs for your engine model.

 

Labor using applicable Access Code and Time:

SRT Code	Description	Time
00-90X	Administrative time
17-902	CAMPAIGN CHECK – ECM VERIFICATION (QTY 2)
19-108	ENGINE CONTROL MODULE (ECM) – REMOVE AND INSTALL (OPTIONAL)
19-601	ELECTRONIC CONTROL MODULE (ECM) CALIBRATION – TRANSFER (OPTIONAL)
19-602	PROGRAMMABLE PARAMETERS – READ AND ADJUST (OPTIONAL)

 

Travel:

Travel is covered under this field action. Towing is covered under this field action.

NOTE: Please schedule the Technician’s time to maximize the number of units that can be repaired on a single visit. When filing claims for multiple ESNs, where travel is required and authorized, travel can be filed to ONLY one (1) ESN.

 

Other Claimables:

Consumables are covered under this field action.

NOTE: Up to $30 may be claimed for consumables that are sufficiently explained in the claim narrative. Please consolidate all consumables and claim them as one line item in Other Claimables titled “CAMPAIGN SUPPLIES” or other appropriate selections. Please include brief summaries on the details of items claimed.

 

Claim Instructions:

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Account Code:	65
Pay Code:	Distributor = X
Pay Code:	Dealer = D
Pay Code:	International = I
Failure Code:	WEICMZ

 

Attachments

c2253_esn-list.xlsxc2253_cm871_recon_ecm_safety_campaign_attach-b.pdfc2253_affect_serial_numbers_attach- c.xlsx

 

Attachment-B_C2253_CM871_RECON_ECM_Safety_Campaign

Check the serial number of any remanufactured ECMs Part Number 3684275RX in your inventory to identify any ECMs having a serial number with a prefix of A or B. See Figure 1 to locate the serial number. To assist you in identifying these ECMs, those having a serial number with a prefix of A or B have a “W-Bend”. ECMs having a serial number with a prefix of C (not included in the recall) have a “U-Bend”. See Figure 2 below to distinguish between the two.

 

Figure 1 – Location of ECM Serial Number

 

 

Figure 2 – W-Bend vs U-Bend Configuration

 

 

If you find any ECMs having a serial number with a prefix of A or B, follow the Return Goods Process under CSCO-Alert-2019-0030.

 

Also check any of the remanufactured engines in your inventory having the part numbers identified above to identify if any of them contain any ECMs having a serial number with a prefix of A or B. See Figure 3 for the location of the ECM on the engine and Figure 4 for the location of the ECM serial number.

 

 

Figure 3 – Location of ECM on Engine

 

 

Figure 4 – Location of the ECM serial number on the remanufactured engines.

 

 

If you find any ECMs having a serial number with a prefix of A or B on the Recon Engines, or on customer owned units, follow the instructions in detailed in Safety Campaign #2253 “ISX CM871 Engine Control Module Safety Campaign”.

 

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Warranty Field Campaign

Campaign Number: c2253	Revision:	Released Date: 06-Dec2019
ISX CM871 ReCon Engine Control Module Safety Campaign		Expiration Date (U.S. and Canada): 31-Dec-2050
		Expiration Date (International):  31-Dec-2050

 

Attention

• U.S./ Canadian Dealers
• U.S./ Canadian Distr./Branches and Div. Offices
• Worldwide distr./ branches and Div./Reg Offices (Automotive)

If additional information is required, please contact your Cummins Warranty Operations Group Leader.

 

Description

This Safety Campaign is being issued to address a product issue where under certain conditions, an internal component within the re-manufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall. An engine stall without warning and without the ability to restart may increase the risk of a crash. This Safety Campaign authorizes certified repair locations to replace the Engine Control Modules ( ECMs) for eligible engines and ECM serial numbers on ISX CM871.

Cummins has reported this issue to the U.S. National Highway Traffic Safety Administration (NHTSA), which has assigned it Recall Number 19E074.

Note : This field action provides retroactive coverage for repairs made in anticipation of and prior to the release of this publication.

 

Action

In order to qualify for repair under this field action, an engine:

1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

• 1. Replace the ECM according to the applicable procedure:
• A. For loose parts, please visit a Cummins Certified Dealer or Distributor to get a replacement ECM and follow the Return Good Process under CSCO-Alert-20190030
• A1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units.
• B. For ReCon engines not installed in chassis:
• B1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units.
• B2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.
• C. For Installed ECM in chassis, please follow the below repair instruction:
• C1. Please refer to Attachment B for inspection instructions of ECM parts and Attachment C for a listing of affected part serial numbers beginning with an A or a B for W-bend units.
• C2. Remove and replace the ECM and re-calibrate. Please refer to the appropriate Service Manual for instructions.
• 2. File one claim for all labor associated with this repair.
• 3. Return the ECM per the Material Disposition Instructions below.

 

Material Disposition

For parts removed from the chassis and ReCon engines, follow the instructions provided below:

Materials removed as a result of this field action must be returned to Cummins. Parts flagged via the Cummins Enhanced Parts Return (EPR) process should be returned following the stated instructions. Please return the ECM to:

Cummins Service Support Center

910 S. Marr Road, Receiving Location 35

Columbus, IN 47201

Attn: Service Support Center Manager

Email: ssc@cummins.com

Note : Please include a copy of the claim paperwork and a material return tag with the returned ECM. Include the ESN number, the Campaign #2253, and the claim number on the material return tag. For Cummins returns, record WebCumpas# on the outside of the box. For PACCAR returns, record CRA# or Eztrac#.

 

Reimbursements

Parts

The following parts are covered under this field action:

Part Number	Quantity	Description
368427500RX	1	MDL,TMG

 

Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.

Note : All SRTs listed below are OPTIONAL. Select ONLY the appropriate SRTs for your engine model.

Labor Using Applicable Access Code and Time

SRT Code	Description	Time (hrs)
00-90X	CAMPAIGN CHECK – ECM VERIFICATION (QTY 2)
19-108	ENGINE CONTROL MODULE (ECM) – REMOVE AND INSTALL (OPTIONAL)
19-601	ELECTRONIC CONTROL MODULE (ECM) CALIBRATION – TRANSFER (OPTIONAL)
19-602	PROGRAMMABLE PARAMETERS – READ AND ADJUST (OPTIONAL)

 

Travel

Travel is covered under this field action. Towing is covered under this field action.

Note : Please schedule the Technician’s time to maximize the number of units that can be repaired on a single visit. When filing claims for multiple ESNs, where travel is required and authorized, travel can be filed to ONLY one (1) ESN.

 

Other Claimables

Consumables are covered under this field action.

Note : Up to $30 may be claimed for consumables that are sufficiently explained in the claim narrative. Please consolidate all consumables and claim them as one line item in Other Claimables titled “CAMPAIGN SUPPLIES” or other appropriate selections. Please include brief summaries on the details of items claimed.

 

Claim Instructions

For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.

Claim Codes
Description	Code
Account Code:	65
Pay Code:	Distributor = X
Pay Code:	Dealer = D
Pay Code:	International = I
Failure Code:	WEICMZ

 

Attachments

Click here to see c2253_esn-list.xlsx

(/service/english/attachments/c2253_esn-list.xlsx)Click here to see c2253_cm871_recon_ecm_safety_campaign_attach-b.pdf

(/service/english/attachments/c2253_cm871_recon_ecm_safety_campaign_attach-b.pdf)

Click here to see c2253_affect_serial_numbers_attach-c.xlsx

(/service/english/attachments/c2253_affect_serial_numbers_attach-c.xlsx)

Engine Family	Fuel System
ISX, QSX15 ISX15
Design Application	Market Application
All	All

 

Document History

Date	Details
	Document Created; 06-Dec-2019

 

Last Modified: 06-Dec-2019

 

Attachment-B_C2253_CM871_RECON_ECM_Safety_Campaign

Check the serial number of any remanufactured ECMs Part Number 3684275RX in your inventory to identify any ECMs having a serial number with a prefix of A or B.  See Figure 1 to locate the serial number. To assist you in identifying these ECMs, those having a serial number with a prefix of A or B have a “W-Bend”.  ECMs having a serial number with a prefix of C (not included in the recall) have a “U-Bend”.  See Figure 2 below to distinguish between the two.

 

Figure 2 – W-Bend vs U-Bend Configuration

 

If you find any ECMs having a serial number with a prefix of A or B, follow the Return Goods Process under CSCO-Alert-2019-0030.

 

Also check any of the remanufactured engines in your inventory having the part numbers identified above to identify if any of them contain any ECMs having a serial number with a prefix of A or B.   See Figure 3 for the location of the ECM on the engine and Figure 4 for the location of the ECM serial number.

 

Figure 3 – Location of ECM on Engine

 

 

Figure 4 – Location of the ECM serial number on the remanufactured engines.

 

If you find any ECMs having a serial number with a prefix of A or B on the Recon Engines, or on customer owned units, follow the instructions in detailed in Safety Campaign #2253 “ISX CM871 Engine Control Module Safety Campaign”.

 

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*** IMPORTANT SAFETY RECALL ***
NHTSA Recall No. 19E-074
Cummins Campaign #C2253

***  Second Notice  ***

 

August 18, 2020

 

Dear Cummins Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Cummins Inc. has determined that a defect which relates to motor vehicle safety exists in certain remanufactured Electronic Control Modules (ECMs), part number 3684275RX, with serial

numbers having a prefix of A or B.  These products are being recalled.  This recall also affects remanufactured ISX engines having part numbers DR6437-RX, DR6439-RX, DR6932-RX, DR6980-RX and DR6986-RX that have these ECM’s installed.  Our records indicate that you may have purchased one (or more) of the suspect ECMs and/or engines that were equipped with a suspect ECM.

If you have already had this campaign performed, no further action is required.

 

WHY IS A RECALL BEING CONDUCTED?

An internal component within the remanufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall.  An engine stall without warning and without the ability to restart may increase the risk of a crash.

 

WHAT ARE WE DOING ABOUT THE PROBLEM?

Cummins has released field Safety Campaign #C2253 “ISX CM871 Engine Control Module Safety Campaign” to address this condition. Technicians will inspect the ECM to determine if it is one of the defective ECM’s (having a serial number with the prefix A or B) and, if so, will replace it with a non-defective ECM.  The repair will be completed free of charge (parts and labor) and most applications will require approximately 2 hours to complete.

 

WHAT SHOULD YOU DO?

Contact the nearest Cummins Distributor or authorized Warranty Dealer to arrange to have this campaign performed.  The distributor or dealer will work with you to schedule the best date to complete this repair.

Federal law requires vehicle lessors receiving this recall notice to forward a copy of this notice to the lessee within ten (10) days.  Also, it is a violation of Federal law for a dealer to deliver a new vehicle or equipment covered by this notice under a sale or lease until the defect has been remedied.

 

WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?

If you have questions or concerns about this recall, please contact your local Cummins Distributor or authorized warranty dealer.  You may also contact Cummins Care at 1-800-CUMMINS (1-800-2866467), or visit our website at care.cummins.com.

If you have a complaint relative to this recall, you may report it to the following:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

 

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you are no longer the owner of the ECM or engine, please forward this notice to the new owner or provide the new owner’s contact information to Cummins at cummins.campaign.administration@cummins.com so that we can notify them of this recall and provide instructions.

Cummins is taking this action in the interest of your personal safety and satisfaction with our products.  We apologize for any inconvenience and thank you for your attention to this matter.

 

Sincerely,

 

Campaign Administrator Cummins Inc.

 

---

*** IMPORTANT SAFETY RECALL ***
NHTSA Recall No. 19E-074
Cummins Campaign #C2253

*** SECOND NOTICE ***

 

July 24, 2020

 

Dear Cummins Parts Distributor:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Cummins Inc. has determined that a defect which relates to motor vehicle safety exists in certain remanufactured Electronic Control Modules (ECMs), part number 3684275RX, with serial numbers having a prefix of A or B.  Cummins is recalling these products.   This recall also affects remanufactured ISX engines having part numbers DR6437RX, DR6439-RX, DR6932-RX, DR6980-RX and DR6986-RX that have these ECMs installed. Our records indicate the some of the suspect ECMs and/or engines may have been shipped to you.

Because many of the subject ECMs have not yet been returned to Cummins, we are sending this follow-up notice to urge you to (1) identify and return any ECMs that remain in your inventory and (2) notify customers to whom you have sold affected product.  Instructions for these actions are below.  If you would like our assistance to notify owners, please let us know.

 

WHY IS A RECALL BEING CONDUCTED?

An internal component within the remanufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall.  An engine stall without warning and without the ability to restart may increase the risk of a crash.

 

WHAT SHOULD YOU DO?

1. Recalled Products in Inventory.

Check the serial number of any remanufactured ECMs Part Number 3684275RX in your inventory to identify any ECMs having a serial number with a prefix of A or B.  See Figure 1 to locate the serial number. To assist you in identifying these ECM’s, those having a serial number with a prefix of A or B have a “W-Bend”.  ECMs having a serial number with a prefix of C have a “U-Bend”.  See Figure 2 below to distinguish between the two.

 

Figure 2 –  W-Bend vs U-Bend Configuration

 

If you find any ECMs having a serial number with a prefix of A or B, follow the Return Goods Process under CSCO-Alert-2019-0030.

Also check any of the remanufactured engines in your inventory having the part numbers identified above to identify if any of them contain any ECMs having a serial number with a prefix of A or B.   See Figure 3 for the location of the ECM on the engine and Figure 4 for the location of the ECM serial number.

 

Figure 3 – Location of ECM on Engine

 

Figure 4 – Location of the ECM serial number on the remanufactured engines.

 

If you find any ECMs having a serial number with a prefix of A or B on the Recon Engines, follow the instructions in Safety Campaign #C2253 “ISX CM871 Engine Control Module Safety Campaign”.

 

NOTE: It is a violation of United States Federal law to sell these recalled ECMs or engines equipped with these ECMs.

2. Recalled product in the hands of your customers and owners. It is critical that downstream resellers and end users be advised of this recall.  Accordingly, please take the following action:

Reselling Customers within the United States:  You must forward copies of this letter within five (5) business days to any of your reselling customers who may have purchased the recalled products from you.

Reselling Customers outside the United States:  You must forward copies of this letter to any of your reselling customers who may have purchased the recalled products from you.

End Users:   Within five (5) business days, please check your records to identify any end-user purchasers of the recalled products and provide their contact information to Cummins at cummins.campaign.administration@cummins.com so that we can notify them of this recall and provide instructions.  Alternatively, at your request, we will provide a recall letter that you may send to your customers.

 

QUESTIONS OR CONCERNS?

If you have questions or concerns about this recall, contact Cummins Care at 1-800-CUMMINS (1-800-286-6467).

*           *           *

Cummins is taking this action in the interest of your personal safety and satisfaction with our products.  We apologize for any inconvenience and thank you for your attention to this matter.

 

Sincerely,

Campaign Administrator Cummins Inc.

 

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*** IMPORTANT SAFETY RECALL ***
NHTSA Recall No. 19E-074
Cummins Campaign #C2253

 

December 18, 2019

 

Dear Cummins Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Cummins Inc. has determined that a defect which relates to motor vehicle safety exists in certain remanufactured Electronic Control Modules (ECMs), part number 3684275RX, with serial numbers having a prefix of A or B.  These products are being recalled.  This recall also affects remanufactured ISX engines having part numbers DR6437-RX, DR6439-RX, DR6932-RX, DR6980-RX and DR6986-RX that have these ECM’s installed.  Our records indicate that you may have purchased one (or more) of the suspect ECMs and/or engines that were equipped with a suspect ECM.

 

WHY IS A RECALL BEING CONDUCTED?

An internal component within the remanufactured ECM may have cracked solder joints that mount the component to the circuit board, which may result in an engine stall.  An engine stall without warning and without the ability to restart may increase the risk of a crash.

 

WHAT ARE WE DOING ABOUT THE PROBLEM?

Cummins has released field Safety Campaign #C2253 “ISX CM871 Engine Control Module Safety Campaign” to address this condition. Technicians will inspect the ECM to determine if it is one of the defective ECM’s (having a serial number with the prefix A or B) and, if so, will replace it with a nondefective ECM.  The repair will be completed free of charge (parts and labor) and most applications will require approximately 2 hours to complete.

 

WHAT SHOULD YOU DO?

Contact the nearest Cummins Distributor or authorized Warranty Dealer to arrange to have this campaign performed.  The distributor or dealer will work with you to schedule the best date to complete this repair.

Federal law requires vehicle lessors receiving this recall notice to forward a copy of this notice to the lessee within ten (10) days.  Also, it is a violation of Federal law for a dealer to deliver a new vehicle or equipment covered by this notice under a sale or lease until the defect has been remedied.

 

WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?

If you have questions or concerns about this recall, please contact your local Cummins Distributor or authorized warranty dealer.  You may also contact Cummins Care at 1-800-CUMMINS (1-800-2866467), or visit our website at care.cummins.com.

 

If you have a complaint relative to this recall, you may report it to the following:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

 

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

If you are no longer the owner of the ECM or engine, please forward this notice to the new owner or provide the new owner’s contact information to Cummins so that we can notify them of this recall.

 

Cummins is taking this action in the interest of your personal safety and satisfaction with our products.  We apologize for any inconvenience and thank you for your attention to this matter.

 

Sincerely,

 

Campaign Administrator Cummins Inc.

 

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1 Affected Product

Equipment

BRAND	PART NO.	PRODUCTION DATES
CUMMINS	ELECTRONIC CONTROL MODULE	02/05/2019 – 08/02/2019

 

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17 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19E074-6330.PDF 211.23KB

 

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Remedy Instructions and TSB

RCRIT-19E074-5645.pdf 73.224KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19E074-9582.pdf 2849.979KB

 

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Remedy Instructions and TSB

RCRIT-19E074-3121.pdf 662.936KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19E074-1598.PDF 211.316KB

 

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Recall 573 Report- Amendment 1

RCLRPT-19E074-1757.PDF 214.713KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19E074-6204.pdf 5754.915KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19E074-5845.PDF 211.127KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19E074-8734.pdf 97KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19E074-5650.PDF 214.895KB

 

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Defect Notice 573 Report

RCLRPT-19E074-2733.PDF 214.017KB

 

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Remedy Instructions and TSB

RCRIT-19E074-8988.pdf 738.664KB

 

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Recall Acknowledgement

RCAK-19E074-8599.pdf 245.215KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19E074-4202.pdf 69.08KB

 

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Manufacturer Notices(to Dealers,etc)- C2253_Dist_US_Second Notice_RepLetter_Redact

RCMN-19E074-7068.pdf 860.532KB

 

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Recall Quarterly Report #4, 2020-3

RCLQRT-19E074-8026.PDF 211.422KB

 

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Recall Quarterly Report #5, 2020-4

RCLQRT-19E074-8118.PDF 211.536KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E074&docType=RCL

 

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