2020 Western Star 4700

Improperly Installed Steering Shaft Assembly – 2020 Western Star 4700

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October 25, 2019 NHTSA CAMPAIGN NUMBER: 19V769000

Improperly Installed Steering Shaft Assembly

This loss of connection would result in a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V769

Manufacturer Daimler Trucks North America LLC

Components STEERING

Potential Number of Units Affected 1,331

 

Summary

Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.

 

Remedy

DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-835.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Trucks North America Recalls

 

Daimler Trucks
North America LLC

Recall Campaign

November 2019
FL835A
NHTSA #19V-769
Transport Canada #2019-539

 

Subject: Western Star 4700 Steering Pinch Bolts

Models Affected: Specific Model Year 2020 Western Star 4700 model vehicles manufactured January 7, 2019, through October 4, 2019, at the Cleveland Truck Manufacturing Plant.

 

General Information

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.

There are approximately 1,786 vehicles involved in this campaign.

On certain vehicles, the steering shaft assembly may not be correctly installed or assembled with the correct fastener torque. The location of the joints are either under the dash or insdie the engine bay area. An incorrectly assembled joint could lead to a loss of mechanical connection between the steering wheel and the front axle wheels, resulting in  a possible loss of vehicle control and increased risk of a crash.

The steering shaft assembly will be inspected for correct assembly and the steering pinch bolts will be replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.

 

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.

 

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).

 

Replacement Parts

Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.

If our records show your dealership has ordered any vehicles involved in campaign number FL835, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.

 

Table 1 – Replacement Parts for FL835

Campaign Number Part Description Part Number Qty.
FL835A BOLT-PINCH,STEERING,M10-1.25,GEOMET XL,D 14-18771-000 1 ea
NUT-HEX,PREVAILING TORQUE,M10,GEOMET XL 14-18772-000 1 ea
BLANK COMPLETION STICKER WAR260 1 ea

 

Table 1

 

Removed Parts

U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

 

Labor Allowance

Table 2 – Labor Allowance

Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action
FL835A Inspect steering shaft and pinch bolts 0.5 996-R198A 06-Inspect
Inspect steering shaft and replace pinch bolts 0.8 996-R198B 12-Repair Recall/Campaign

 

Table 2

 

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.

 

Claims for Credit

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:

  • Claim type is Recall Campaign.
  • In the Campaign field, enter the campaign number and appropriate condition code (FL835-A).
  • In the Primary Failed Part Number field, enter 25-FL835-000.
  • In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
  • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
  • The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
  • U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
  • Accept the documentation of the previous repair.
  • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
  • Submit an OWL Recall Pre-Approval Request for a decision.
  • Include the approved amount on your claim in the Other Charges section.
  • Attach the documentation to the pre-approval request.
  • If approved, submit a based on claim for the pre-approval.
  • Reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.

 

Copy of Notice to Owners

Subject: Western Star 4700 Steering Pinch Bolts

For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales,

Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Year 2020 Western Star 4700 model vehicles manufactured January 7, 2019, through October 4, 2019, at the Cleveland Truck Manufacturing Plant.

On certain vehicles, the steering shaft assembly may not be correctly installed or assembled with the correct fastener torque. The location of the joints are either under the dash or insdie the engine bay area. An incorrectly assembled joint could lead to a loss of mechanical connection between the steering wheel and the front axle wheels, resulting in  a possible loss of vehicle control and increased risk of a crash.

The steering shaft assembly will be inspected for correct assembly and the steering pinch bolts will be replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.

Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall will take approximately one half hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https:// dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712,

7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address

DTNA.Warranty.Campaigns@Daimler.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the

Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired
  • What problem occurred, what repair was done, when the repair was done
  • Who repaired the vehicle
  • The total cost of the repair expense that is being claimed
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

 

Work Instructions

Subject: Western Star 4700 Steering Pinch Bolts

Models Affected: Specific Model Year 2020 Western Star 4700 model vehicles manufactured January 7, 2019, through October 4, 2019, at the Cleveland Truck Manufacturing Plant.

IMPORTANT: It is expected that less than 1% of vehicles will require replacement of the steering pinch bolts. Most repairs will NOT need the parts listed in the Replacement Parts table. These parts are only required in the extremely rare condition that repositioning the spline joint connection is needed. Please DO NOT over order parts.

 

Inspect Steering Shaft and Pinch Bolts

  1. Check the base label (Form WAR259) for a completion sticker for FL835 (Form WAR260) indicating this work has been completed. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next step.
  2. Park the vehicle on a level surface, shut down the engine, apply the parking brakes, and chock the tires.
  3. Open the hood, and locate the yoked steering shaft connection near the fire wall. See MOD 538.
  4. Inspect the connection where the steering shaft yoke connects to the splined end of the stub-shaft as shown in Fig. 1.

If splines are correctly inserted and visible on both sides of the connection as indicated by the arrows, NO replacement parts are required. Go to step 6.

If the splines are not exposed on both sides of the connection, remove the nut and bolt and discard. Continue with step 5.

 

Fig. 1, Stub Shaft Splines

 

  1. Position the shaft yoke connection to align the bolt hole with the groove in the spined end, and install a new pinch bolt and nut.
  2. Use a calibrated torque wrench and a backing wrench on the bolt head. Set the torque wrench to 30 lbf·ft (41 N·m) and tighten from the nut side.
  3. Apply torque seal to the exposed pinch bolt threads and nut.
  4. Remove the lower dash panel. See Fig. 2, and reference the Western Star Workshop Manual Section 60.06.100 for removal instructions.
    1. Lower Dash Panel
    2. Battery Disconnect Switch
    3. Diagnostic Interface Connector
    4. Screws
    5. Fir-Tree Fastener

 

1. Lower Dash Panel
2. Battery Disconnect Switch
3. Diagnostic Interface Connector
4. Screws
5. Fir-Tree Fastener

Fig. 2, Lower Dash Panel

 

  1. Remove the steering column cover. See Fig. 3, and reference the Western Star Workshop Manual Section 46.09.110 for removal instructions.

 

1. Lower Column Cover
2. Upper Column Cover
3. #8-16×3/4 Screw
4. #10-32×3/4 SST Capscrew

Fig. 3, Steering Column Cover

 

  1. Inspect the connection where the stub-shaft yoke connects to the splined end of the steering column as shown in Fig. 4.

If splines are correctly inserted and visible on both sides of the connection as indicated by the arrows, NO replacement parts are required. Go to step 12.

If the splines are not exposed on both sides of the connection, remove the nut and bolt and discard. Continue with step 11.

 

Fig. 4, Steering Shaft Splines

 

  1. Position the shaft yoke connection to align the bolt hole with the groove in the splined end, and install anew pinch bolt and nut.
  2. Use a calibrated torque wrench and a backing wrench on the bolt head. Set the torque wrench to 30 lbf·ft(41 N·m) and tighten from the nut side.
  3. Apply torque seal to the exposed pinch bolt threads and nut.
  4. Reinstall the steering column cover.
  5. Reinstall the lower dash panel
  6. Clean a spot on the base label (Form WAR259), write the recall number, FL835, on a blank red completion sticker (Form WAR260), and attach it to the base label to show this work has been completed.

 

 

Daimler Trucks
North America LLC

November 2019
FL835A
NHTSA #19V-769

 

IMPORTANT SAFETY RECALL

See enclosed VIN list

Subject: Western Star 4700 Steering Pinch Bolts

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2020 Western Star 4700 model vehicles manufactured January 7, 2019, through October 4, 2019, at the Cleveland Truck Manufacturing plant.

On certain vehicles, the steering shaft assembly may not be correctly installed or assembled with the correct fastener torque.  The location of the joints are either under the dash or inside the engine bay area. An incorrectly assembled joint could lead to a loss of mechanical connection between the steering wheel and the front axle wheels, resulting in a possible loss of vehicle control and increased risk of a crash.

The steering shaft assembly will be inspected for correct assembly and the steering pinch bolts will be replaced as needed. Repairs will be performed by Daimler Trucks North America authorized service facilities.

Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The Recall will take approximately one half hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at  (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

Reimbursement to Customers for Repairs Performed Prior to Recall

 

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair.
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired.
  • What problem occurred, what repair was done, when the repair was done.
  • Who repaired the vehicle.
  • The total cost of the repair expense that is being claimed.
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).

Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.

Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter

 

 

1 Affected Product

Vehicle

MAKE MODEL YEAR
WESTERN STAR 4700 2020

 

12 Associated Documents

Remedy Instructions and TSB

RCRIT-19V769-0968.pdf 403.848KB

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Miscellaneous Document- 573 Defect Information Report

RMISC-19V769-1037.pdf 514.197KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V769-4737.PDF 211.249KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V769-6325.PDF 211.153KB

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Recall Acknowledgement

RCAK-19V769-6247.pdf 245.342KB

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Miscellaneous Document- 573 Defect Information Report

RMISC-19V769-9754.pdf 506.143KB

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Defect Notice 573 Report

RCLRPT-19V769-4884.PDF 213.499KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V769-3300.pdf 53.467KB

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Remedy Instructions and TSB

RCRIT-19V769-7636.pdf 287.79KB

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Remedy Instructions and TSB

RCRIT-19V769-4450.pdf 285.632KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V769-9495.PDF 211.33KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V769-2331.PDF 211.44KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V769&docType=RCL

 

 

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