Hood may Open While Driving – 2018-2019 Freightliner Sprinter

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September 18, 2019 NHTSA CAMPAIGN NUMBER: 19V665000

Hood may Open While Driving

A hood that opens while driving can reduce the driver’s visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V665

Manufacturer Daimler Vans USA, LLC

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 52,004

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle’s speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.

 

Remedy

DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3HAUBOSS.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls

 


TO:  Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE:  Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Screw Connection Hood Catch
DATE:  October 4, 2019

 

IMPORTANT CAMPAIGN INFORMATION

 

 


Campaign No. : Campaign Desc. : Screw Connection Hood Catch
2019090016 PDGHAUBOSS
This is to notify you of the upcoming Recall Campaign concerning the screw connection on the upper hood catch on approximately 5,626 MY19 Mercedes-Benz Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “Pending” in VMI.

Background

 

Issue

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification.  Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash.
What We’re Doing An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary.

Vehicles Affected

Vehicle Model Year(s) Model Year 2019
Vehicle Model Sprinter, VS30 / Platform 907

Vehicle Populations

Total Recall Population 5,626
Dealer Inventory 751
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline An owner notification letter will be mailed in early November, 2019.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

 


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE: Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Screw Connection Hood Latch
DATE: October 17, 2019

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 


RECALL CAMPAIGN LAUNCH NOTIFICATION

October 17, 2019

Campaign No. : Campaign Desc. : Screw Connection Hood Catch
2019100006 VS3HAUBOSS
This is to notify you of the upcoming Recall Campaign concerning the screw connection on the upper hood catch on approximately 3,817 MY19 Mercedes-Benz Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “Open” in VMI on October 18, 2019.
Background
 

Issue

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification.  Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a  crash.
What We’re Doing An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary.
Vehicles Affected
Vehicle Model Year(s) Model Year 2019
Vehicle Model Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall Population 3,817
Dealer Inventory 500
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline An owner notification letter will be mailed in early November, 2019.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
 

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

 


Campaign No. 2019100006, October 2019

 

TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model 907 (Sprinter), Model Year 2019
Screw Connection Hood Catch

 

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that, the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification. Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated.If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash.An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection. Any missing screws will be replaced if necessary.

 

Prior to performing this Recall Campaign:

  • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
  • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as

 

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

 

Approximately 3,817 vehicles are involved.

 

Order No. V-RC- 2019100006


 

Warranty Information 

Operation items and work units

 

Operation number Operation text Labor Time (hrs.) Damage Code
02 1582 Check 2 screws on the hood catch, retighten 0.2 88 922 52 7

 

 

1  Hood catch upper section

6   Bolts

Bolts

 

Procedure 

Warning Risk of injury caused by fingers being jammed or pinched when removing, installing or aligning hoods, doors, trunk lid/rear-end door or sliding roof. No parts of the body or limbs should be within the operating area when the components are moving. AS00.00-Z-0011-01A
Check
1 Check whether vehicle is affected by measure. Affected vehicles: Model 907.### #P as of 000564 up to 138412

For authorized Mercedes‑Benz service partners, only the entry in the “Extended VEGA Application” (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary.

SM88.40-D-0017-01AAA

SM88.40-D-0017-01AAB

2 Check whether the screws (6) are present. If a screw (6) are not present,

screw in missing screw (6) subsequently by hand.

Retighten Screws
3 Retighten screws (6). Bolt, upper section of hood catch to hood BA88.40-N-1003-01TS

 

Engine hood

Number Designation Model 907
BA88.40-N-1003-01TS Bolt, upper section of hood catch 8Nm

 

Parts ordering note

Part no. Designation Quantity
N 000000 001475 Screw, upper part of hood catch As needed

 


IMPORTANT SAFETY RECALL #2019100006
This notice applies to your vehicle
VIN: WD3PE7CC0
Hood Catch Screw Connection
NHTSA Recall #19V665

 

November, 2019

  • A safety defect exists in your vehicle
  • Schedule an appointment with your authorized Freightliner Sprinter dealer as soon as possible.
  • This repair will be provided free of charge.

 

Dear Freightliner Sprinter Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Freightliner Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Freightliner Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN? DAG determined that, the screw connection on the upper and lower hood catch of certain Freightliner Sprinter vehicles (VS30; Platforms 907) may not have been carried out according to specification.  Depending on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and road conditions, the hood could open while the vehicle is being operated. If the hood were to open while driving, it could impact the driver’s field of vision, thereby increasing the risk of a crash.
What will your DEALER DO? An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of the screw connection.  This service will be provided free of charge. While the minimum repair time is approximately 20 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Freightliner dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.  You will not be charged for other service or repairs unless so requested.

 

Schedule an appointment immediately at your preferred authorized Freightliner Sprinter Dealer. See www.freightlinersprinterusa.com/freightliner/owners-resources/recall for the Dealer Locator.   Please mention you are scheduling an appointment to check and if necessary tighten the torque of the screw connection under Recall Campaign # 2019100006.  You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.   In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

Should you have any questions difficulty regarding this Recall Campaign, please contact an authorized Freightliner dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-762-8267.

If an authorized Freightliner dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Freightliner. Sincerely,

Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 


16 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER SPRINTER 1500 2018-2019
FREIGHTLINER SPRINTER 2500 2018-2019
FREIGHTLINER SPRINTER 3500 2018-2019
FREIGHTLINER SPRINTER 4500 2018-2019
MERCEDES BENZ SPRINTER 1500 2018-2019
MERCEDES BENZ SPRINTER 2500 2018-2019
MERCEDES BENZ SPRINTER 3500 2018-2019
MERCEDES BENZ SPRINTER 4500 2018-2019

 


12 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V665-8998.PDF 211.25KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V665-9716.PDF 211.145KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V665-4175.pdf 600.751KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V665-6375.pdf 74.162KB

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Recall Acknowledgement

RCAK-19V665-1600.pdf 244.945KB

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Recall 573 Report- Amendment 1

RCLRPT-19V665-2118.PDF 214.579KB

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Defect Notice 573 Report

RCLRPT-19V665-8816.PDF 214.583KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V665-9663.pdf 1145.466KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V665-3995.pdf 1144.445KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V665-7771.pdf 161.112KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V665-8988.PDF 211.318KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V665-3067.PDF 211.318KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V665&docType=RCL

 


 

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  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
Bestseller No. 8
Autel AutoLink AL619 Scanner, 2024 ABS SRS Airbag Warning Light Diagnostic Scan Tool, Up of AL519 ML519 ML619, 10 OBDII Test Modes, DTCs Lookup, Live Data, Turn Off Check Engine Light OBD2 Code Reader
  • 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
  • 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
  • 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
  • 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
  • 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
Bestseller No. 9
GODIAG GD203 OBD2 Scanner, ABS SRS Diagnostic Scan Tool, Car Code Reader for Oil Light Reset, EPB, TPS, SAS, OBD2 Car Scanner with 28 Special Function and Lifetime Free Update Online
  • 【Multi-Function OBD2 Scanner】GODIAG GD203 code reader is a cost-effective products for your vehicle maintenance. This obd2 scanner does not only professional in checking the ABS/SRS systems, but also do a lot of special reset functions like Anti-lock Brake Reset, Electronic Park Brake Reset, Diesel Particulate Filter Reset, Oil Service Light Reset, TPMS, TPS/TBA, etc.
  • 【ABS Bleeding Scan Tool】When the vehicle has replaced the ABS computer/ABS pump, replacing the brake master cylinder, brake cylinder, brake pipeline, and brake fluid, there may be air in the Car's ABS system. Our car diagnostic scanner can help you check for ABS bleeding, which you should perform the ABS bleeding to bleed the brake system to restore ABS braking sensitivity.
  • 【ABS SRS Scan Tool】The function of airbags is to reduce the degree of injury to the people in the event of a vehicle collision. You need to check frequently whether the ABS SRS is functioning properly. Our code reader can help you find common airbag problems easily include: malfunctioning airbags, disconnected airbag wiring, and damaged airbag sensors.
  • 【Oil Light Reset, EPA, SAS】If the brake pads are damaged, the brake pads should be replaced, and the brake pads need to be reset at the same time. When your car replaces the steering angle position sensor, the steering angle needs to be reset to find the relative zero where the car keeps driving straight. The oil light reset is required when the car oil or the mechanical parts that monitor oil life are replaced. Our obd2 scanner can do these jobs very well!
  • 【Support 17 Languages and Multiple Car Models】Supported languages include English, Spanish, German, French, Portuguese, Swedish, Italian, Simplified Chinese, Traditional Chinese, Russian, Japanese, Korean, Hungarian, Thai, Slovak, Dutch and Polish. This is a car scanner tool for ABS and SRS systems that supports most types of cars on the market. (Please Note: 28 special functions are excluded!)
Bestseller No. 10
OBD2 Scanner TOPDON AL600, ABS SRS Code Reader, Diagnostic Scan Tool, Active Test for ABS/SRS, with Car Maintenance Reset Service of Oil, BMS, SAS
  • ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
  • 3 Most Needed Service Functions > This OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
  • Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
  • Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
  • Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.

Last update on 2024-03-12 / Affiliate links / Images from Amazon Product Advertising API

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