Rear Air Deflector May Detach – 2016-2019 American Coach American Eagle & 2016 American Heritage

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July 12, 2019 NHTSA CAMPAIGN NUMBER: 19V529000

Rear Air Deflector May Detach

If the rear air deflector detaches from the motorhome, it may become a road hazard, increasing the risk of a crash.

NHTSA Campaign Number: 19V529

Manufacturer REV Recreation Group

Components EQUIPMENT

Potential Number of Units Affected 163

Summary

REV Recreation Group (REV) is recalling certain 2016-2019 American Coach American Eagle and 2016 American Heritage motorhomes equipped with factory-installed rear air deflectors. The center mounting plate for the rear air deflector may have been installed incorrectly with screws that may loosen, possibly resulting in the air deflector detaching from the vehicle.

Remedy

REV will notify owners, and dealers will properly secure the rear air deflector to the fiberglass cap with rivets, free of charge. The recall began August 30, 2019. Owners may contact REV customer service 1-800-509-3417. REV’s number for this recall is 190709REV.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall Bulletin 190709REV

RECALL BULLETIN:
190709REV

YEAR(S) AFFECTED:
2016-2019

PRODUCT(S) AFFECTED:
2016-2019 American Eagle manufactured 12/19/2014 through 05/31/2019
2016 American Heritage manufactured 08/18/2015 through 10/21/2015

MODEL(S) AFFECTED:
All (See affected unit list)

SUBJECT:
Inspection / Correction of Rear Air Deflector Installation

KEYWORDS:
Air Deflector, Deflector, Rear, Spoiler

ISSUE DATE:
August 2019

The purpose of this Recall Service Bulletin is to inform all REV Recreation Group dealers about the need to inspect, and if necessary, install rivets at the mounting plate for the rear air deflector attached to the fiberglass cap on certain model year 2016 American Heritage and model year 2016-2019 American Eagle. A list of the affected motorhomes appears at the end of this Bulletin.

CONDITION:

On motorhomes affected by this recall, the center mounting plate for the rear air deflector, located at the top of the rear fiberglass cap, was

attached to the fiberglass with screws which, under certain circumstances, can work loose, allowing the rear air deflector to flex and possibly become detached from the vehicle.

If the rear air deflector becomes disconnected from the motorhome, it could present a road hazard which may result in personal injury and/or property damage.

INSTRUCTIONS:

Dealers are required to call American Coach Dealer Technical Support before beginning any work and after the unit is in their bay. Prior authorization is required to be submitted. Failure to follow these instructions could result in a denied claim.

American Coach Dealer Technical Support : (800) 417-6413

READ THIS ENTIRE BULLETIN CAREFULLY BEFORE PROCEEDING AND FOLLOW ALL SAFETY PRECAUTIONS.
Review the list of affected units at the end of this bulletin to ensure the motorhome you are inspecting is part of this campaign.
Take a copy of this bulletin with you when servicing the unit.
PHOTOS WILL BE REQUIRED FOR THE FOLLOWING PROCEDURES. READ PHOTO REQUIREMENTS CAREFULLY. INSUFFICIENT PHOTO DOCUMENTATION MAY RESULT IN CLAIM DENIAL
If there are any questions after reviewing the entire procedure, contact REV Dealer Technical Support.

INSPECTION:

Park the motor home on a paved, level Place the transmission into NEUTRAL and engage the parking brake.
Turn off the ignition and remove the ignition Maintain control of the ignition key until all repairs are completed. Attach a notice, “Do Not Use”, to the ignition switch in order to prevent activation of the systems.
Block wheels to prevent movement.

WARNING

USE FALL PROTECTION WHEN WORKING ON THE ROOF OF A MOTORHOME.

Use a ladder to access the optional 360° camera (if equipped), located behind the rear air deflector. Remove the camera from its mounting bracket using a Phillips screwdriver and 3/8” open end wrench. Leave the camera hang from its cord for the duration of the Set aside the fasteners for reinstallation. See Figures 1 and 2.

NOTE: Only the 360° camera needs removed; the standard back-up camera can remain in place.

With the properly sized step-ladder and appropriate safety equipment, go onto the roof of the motorhome and locate the rear air deflector. While working on the roof, ensure there is adequate overhead clearance and the proper fall protection is See Figure 2.
At the center of the air deflector, locate the wire harness running from the top of the fiberglass cap to the three marker lights on the air deflector.
1. If the harness has bullet connectors, disconnect the clearance lights from the harness.
2. If the harness has butt connectors, cut the wire on the both sides of the connection as close to the butt connector as possible.

While at the center of the air deflector, use a 7/16” socket/ratchet remove the (4) nuts from the top of the mounting bracket located under the air deflector. See Figure 4 for details. Set the nuts and washers aside for reinstallation.

Move to the doorside of the coach and locate the lower mounting bracket under the air deflector at the corner of the fiberglass cap. See Figures 5 and 6 for detail. Remove the nut and washer from the mounting bracket stud with a 7/16” socket/ratchet and set them aside for reinstallation.

NOTE: Do not remove any of the rivets at these locations.

Move to the roadside of the coach and locate the lower mounting bracket. Remove the nut and washer from the mounting bracket stud with a 7/16” socket/ratchet and set them aside for reinstallation. This bracket will be located in a similar area as the doorside bracket that was removed in the previous step.

NOTE: Do not remove any of the rivets at these locations.

While having an assistant on a ladder at the rear of the coach hold the rear air deflector in place, remove the two bolts located at each end of the rear air deflector on the top surface using a 1/2” socket/ratchet and a 1/2” open end wrench. See Figures 7 and 8 for location Set the fasteners aside for reinstallation.

Remove the rear air deflector and carefully set aside and secure it on the roof for reinstallation, taking care to not damage the painted finish.
With the rear air deflector removed, inspect the fasteners holding the center mounting plate to the fiberglass cap.

If screws are found (see Figure 9), proceed to Step 13.
If rivets are found (see Figure 10), proceed to Step 16.

If screws were found in the previous step, remove them from the plate and discard them as they will not be reused.

With the plate removed, temporarily turn it over so that the studs are facing Around each mounting “foot”, apply a 1/8” bead of Sikaflex®-221 or 3M™ #540 adhesive. See Figure 11.
Return the plate to its original position so that the studs are pointed up and the tabs are towards the front of the unit. Position it over the existing holes in the fiberglass Secure the plate to the fiberglass cap using the 3/16 rivets included in the parts kit.

NOTE:

Use the holes that were originally used for the screws; if other holes are present, they should not be used.
It may be necessary to drill out the holes in the fiberglass cap to 1/4” for the rivets to properly fit.

With the help of an assistant, position the rear air deflector so that the studs align with their appropriate mounting brackets.
While the assistant holds the rear air deflector in its correct location, install the two bolts that were removed in Step 10.

NOTE: Do not tighten the bolts at this time; leave loose until all other fasteners are installed.

At the roadside of the coach, verify that the stud is properly seated in the lower bracket and install the 7/16” nut and washer that was removed in Step Torque this fastener to 50-60 in-lbs. If locking nuts are not present, apply Loctite® Threadlocker Blue 242® to the threads prior to tightening.
Move to the doorside of the coach, verify that the stud is properly seated in the lower bracket and install the 7/16” nut and washer that was removed in Step Torque this fastener to 50-60 in-lbs. If locking nuts are not present, apply Loctite® Threadlocker Blue 242® to the threads prior to tightening.
At the center mounting bracket, install the four 7/16” nuts and washers that were removed in Step Torque these fasteners to 50-60 in-lbs. If locking nuts are not present, apply Loctite® Threadlocker Blue 242® to the threads prior to tightening.
Torque the two bolts, installed in Step 17, to 17-20 ft-lbs. If locking nuts are not present, apply Loctite® Threadlocker Blue 242® to the threads prior to See Figure 12 for a summary of torque specifications.

NOTE: Ensure all fasteners and torques are double checked before completing the procedure.

Using the two 1/4” HWH self-drilling screws, included in the parts kit, fasten through the center mounting plate tabs into the bracket attached to the rear air deflector at the location shown in Figure 13. The doorside is shown; the roadside is similar.
After the proper torque has been applied to all the fasteners, reconnect the wire harness (disconnected in Step 6) to the upper marker lights.
1. If bullet connectors were used, reconnect the lights using the existing connectors.
2. If butt connectors were used, appropriately strip the wires and install new butt connectors. It is possible that the wires may be too short in order to correctly reconnect the harness to the If the wiring is too short, add a short length (6”-8”) of 14 gauge jacketed wire so that there is no strain on the butt connections.
If the unit is equipped with the optional 360° camera, reinstall it with the fasteners that were removed in step 4.
Test the function of the rear clearance lights and 360° camera (if equipped); correct if When proper function is verified, the repair is complete.

PARTS:

Purchase through REV Parts or obtain locally:

Part Number	Description	Qty.
10007847	3/16” Oscar/Molly style rivets (pictured at right)	4
10089470	Screw, Tek, 1/4-20 HWH Plated	2

Obtain locally:

Sikaflex®-221 or 3M™ #540 adhesive
Loctite® Threadlocker Blue 242®

Oscar/Molly style rivet

TOOLS:

7/16” Socket	Power driver
1/2” Socket	Driver bits
1/2” Open end wrench	Phillips screwdriver
3/8” Open end wrench	Rivet tool
Ratchet	Caulk gun
Torque wrench (inch-pounds)	Flashlight
Torque wrench (foot-pounds)	Wheel chocks

WARRANTY LABOR ALLOWANCE:

Recall 190709REV, Rear Air Deflector Installation Use flat rate codes:

6084 – 11	Inspected/Not Defective	0.9 hr.	Prior Authorization Required
6084 – 12	Inspected/Defective/Repaired	1.0 hr.	Prior Authorization Required

If you have any questions concerning this bulletin, contact
American Coach Dealer Technical Support:
(800) 417-6413

Service Literature is available at: https://www.revrvdealers.com

IMPORTANT SAFETY RECALL

RECALL 190709REV / NHTSA # 19V529
August 2019

THIS NOTICE APPLIES TO YOUR VEHICLE

VIN: «VIN»
Model Year «YEAR» «MAKE» «PRODUCT» «MODEL»
REV RV Unit Serial Number: «UIN»

Dear Valued American Coach Customer:

This notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

REV Recreation Group, Inc. has decided that a safety defect relating to motor vehicle safety exists in certain American Coach brand Class A motorhomes, equipped with a rear air deflector:

Model year	Product	Manufacturing date range
2016-2019	American Eagle	December 19, 2014 – May 31, 2019
2016	American Heritage	August 18, 2015 – October 21, 2015

WHAT IS THE PROBLEM?

On motorhomes affected by this recall, the center mounting plate for the rear air deflector, located at the top of the rear fiberglass cap, was attached to the fiberglass with screws rather than the specified rivets. Under certain circumstances, such as when adverse weather or road conditions may cause vibration of the cap or the air deflector, these screws can work loose from the mounting plate, allowing the rear air deflector to flex and possibly become detached from the vehicle.

If the rear air deflector becomes loose, it may visibly move and/or produce a noise from the rear of the coach due to intermittent contact with adjacent components.

If the rear air deflector becomes detached from the motorhome, it could present a road hazard which may result in personal injury and/or property damage.

WHAT SHOULD YOU DO?

Please make certain your motorhome is immediately inspected and repaired by contacting an authorized American Coach servicing dealer.

For assistance locating an authorized American Coach servicing dealer, please call American Coach Owner Relations toll-free at:

(800) 435-7345

To minimize the safety risk until the corrective measures are implemented, please avoid driving at high speeds, on rough or traffic-congested roads, and/or in extreme weather conditions such as high winds.

WHAT WILL REV RECREATION GROUP DO?

With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, REV RV dealers have been supplied with all of the information needed to enable them to properly secure the rear air deflector to the fiberglass cap with the appropriate rivets. This service will be performed for you free of charge.

The repair should take approximately one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time.

When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed selfaddressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.

If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed

Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.

If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact American Coach Owner Relations at (800) 435-7345.

For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

For more information regarding this recall, contact:
AMERICAN COACH OWNER RELATIONS – RECALL #190709REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 435-7345

If you are unable to obtain the specified repair promptly and without charge, please contact American Coach Owner Relations using the above information.

If you believe that the dealer and REV Recreation Group, Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590

Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153)
or go to https://www.safercar.gov

REV Recreation Group, Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.

Sincerely,

REV RECREATION GROUP, INC.

IMPORTANT RECALL INFORMATION #190709REV

August 2019

TO:	ALL REV RECREATION GROUP DEALER PRINCIPALS, SERVICE MANAGERS AND PARTS MANAGERS
SUBJECT:	RECALL CAMPAIGN #190709REV Rear Air Deflector Installation

REV Recreation Group, Inc., on behalf of its manufacturing center located in Decatur, Indiana, is requesting your assistance in conducting a voluntary recall notification campaign in accordance with the United States National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.

REV Recreation Group, Inc. has decided that a safety defect relating to motor vehicle safety exists in certain American Coach brand Class A motorhomes, equipped with a rear air deflector:

Model year	Product	Manufacturing date range
2016-2019	American Eagle	December 19, 2014 – May 31, 2019
2016	American Heritage	August 18, 2015 – October 21, 2015

We are notifying the owners of the affected units in order to correct the problem. Copies of the letters sent to owners of record are attached for your information.

WHAT IS THE PROBLEM?

On motorhomes affected by this recall, the factory-installed rear air deflector, located at the top of the rear fiberglass cap, may have been installed using screws to attach its mounting plate to the cap instead of rivets as specified. Under certain circumstances, such as when adverse weather or road conditions may cause vibration of the cap or the air deflector, these screws can work loose from the mounting plate, allowing the rear air deflector to flex and possibly become detached from the vehicle.

If the rear air deflector becomes detached from the motorhome, it could present a road hazard which may result in personal injury and/or property damage.

WHAT SHOULD YOU DO?

Owners of the above mentioned motorhomes have been asked to contact an authorized American Coach dealer to have the described defect remedied. In the event that you are contacted by a customer, please verify eligibility by referring to the serial number range listed in the attached Recall Service Bulletin #190709REV prior to beginning repairs.

Once repairs have been completed according to Recall Service Bulletin #190709REV, have the customer sign your dealership’s Internal Repair Order. Warranty labor claims are to be submitted electronically to REV Recreation Group. Customers will not be charged for these repairs.

If you have one of these vehicles in your inventory, you will be mailed a Safety Recall Notice for that specific motorhome. REV Recreation Group dealers are required to make repairs to stock units on dealer lots prior to sale or lease.

Federal Law (Section 154 of the National Highway Traffic and Motor Vehicle Safety Act) of 1966 requires that: If you have received a notice of recall or failure to comply from REV Recreation Group, Inc. or any component manufacturer, you must repair or otherwise correct the defect on vehicles remaining in your inventory according to the notification before selling or leasing the vehicles. Any vehicle lessor receiving this recall notice must forward a copy of the notice to the lessee within ten days.

Please carefully review this entire package with your parts and service staff to familiarize them with the step-by-step procedure and implement the Voluntary Recall Campaign.

Thank you for helping REV Recreation Group with its continuing efforts to maintain customer satisfaction. If you have any questions, please contact your REV Recreation Group Service Center.

Sincerely,

REV RECREATION GROUP, INC.

Attachments: Recall #190709REV US Customer Letter
Recall #190709REV Canadian Customer Letters
Recall #190709REV Service Bulletin

Dealer Notification Letter
Recall Campaign #190709REV

NHTSA Recall # 19V529
Transport Canada Recall # 2019-371

IMPORTANT SAFETY RECALL

RECALL 190709REV
NHTSA # 19V529
Third Notice – March 2020

THIS NOTICE APPLIES TO YOUR VEHICLE

VIN: «vin»
«YEAR» «PRODUCT_» «MODEL» Unit ID# «UIN»

Dear Valued American Coach Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REV Recreation Group Inc. has decided that a safety defect relating to motor vehicle safety exists in certain model year 2016 American Coach Heritage, manufactured August 18, 2015 through October 21, 2015, and certain model year(s) 2016-2019 American Coach Eagle, manufactured December 19, 2014 through May 31, 2019.

WHAT IS THE PROBLEM?

On motorhomes affected by this recall, the center mounting plate for the rear air deflector, located at the top of the rear fiberglass cap, was attached to the fiberglass with screws rather than the specified rivets. Under certain circumstances, these screws can become loose, allowing the rear air deflector to flex and possibly become detached from the vehicle.

If the rear air deflector becomes detached from the motorhome, it could present a road hazard which may result in personal injury and/or property damage.

WHAT SHOULD YOU DO?

Please make certain your motorhome is immediately inspected and repaired by contacting an authorized American Coach servicing dealer.

For assistance locating an authorized American Coach servicing dealer, please call American Coach Owner Relations toll-free at:

(800) 435-7345

WHAT WILL REV RECREATION GROUP DO?

With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, American Coach dealers have been supplied with all of the information needed to enable them to inspect, and if necessary, properly secure the deflector to the rear fiberglass cap with new hardware.

The repair should take less than one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time. This service will be performed for you free of charge.

When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed self-addressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.

If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.

If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact REV Recreation Group Owner Relations at (800) 509-3417.

For more information regarding this recall, contact:
American Coach Owner Relations – Recall #190709REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 435-7345

If you are unable to obtain the specified repair promptly and without charge, please contact American Coach Owner Relations using the above information.

For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

If you believe that the dealer and REV Recreation Group Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590

Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153)
or go to https://www.safercar.gov

REV Recreation Group Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.

Sincerely,

REV RECREATION GROUP INC.

Recall 190709REV
NTHSA 19V529

IMPORTANT SAFETY RECALL

RECALL 190709REV / NHTSA # 19V529
Second Notice – December 2019

THIS NOTICE APPLIES TO YOUR VEHICLE

VIN: «VIN»

Model Year «YEAR» American Coach / «PRODUCT» Model «MODEL»
REV RV Unit Serial Number: «UIN»

Dear Valued American Coach Customer:

REV Recreation Group, Inc. has decided that a safety defect relating to motor vehicle safety exists in certain American Coach brand Class A motorhomes, equipped with a rear air deflector:

Model year	Product	Manufacturing date range
2016-2019	American Eagle	December 19, 2014 – May 31, 2019
2016	American Heritage	August 18, 2015 – October 21, 2015