July 26, 2019 NHTSA CAMPAIGN NUMBER: 19V555000

Roof Hatch External Handle May Break

If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.

 

NHTSA Campaign Number: 19V555

Manufacturer Forest River, Inc.

Components STRUCTURE

Potential Number of Units Affected 484

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2013-2019 Starcraft Allstar, 2013 and 2019 Allstar XL, 2017 Candidate II, 2014-2018 Senator II and Senator II HD, and 2015-2019 Starlite vehicles equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.

 

Remedy

Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began August 27, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River’s number for this recall is 05-1060.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

 

NHTSA RECALL: 19V555

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

08/26/2019

 

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety and noncompliance of FMVSS 217 exists in certain 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The handle that is used to open the hatch may break causing the hatch to not open.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the handle would break during use, the hatch will not open making it difficult to escape from that exit point during an emergency which can result in injury or death

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The latch handle will be replaced. Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Starcraft
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Dr
Goshen, IN 46528

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(800) 348-7440

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 19V555

 

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IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

NHTSA RECALL: 19V555
FR ID: 05-1060

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

 

<<DATE>>

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety and noncompliance of FMVSS 217 exists in certain 2018-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses.This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

The handle that is used to open the hatch may break causing the hatch to not open.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

If the handle would break during use, the hatch will not open making it difficult to escape from that exit point during an emergency which can result in injury or death

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The latch handle will be replaced. Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Starcraft
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Dr
Goshen, IN 46528

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?

Please provide a copy of the work order, or invoice showing the repair was performed. Please ensure the VIN is visible on the paperwork and send it to:

Email: occinfo@forestriverinc.com
Mail: Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(800) 348-7440

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

 

For US Owners Please Contact:
Administrator  National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 19V555

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 19V555

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

08/26/2019

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses.

Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

The identified VIN referenced in the attached document(s).

The designated Date range of production is 04/04/2011 through 06/19/2019.

 

DEFECT/NONCOMPLIANCE:

The handle that is used to open the hatch may break causing the hatch to not open

 

EVALUATION OF RISK:

According to the notice received from Safe Fleet, if the handle breaks, the hatch will not open making it difficult to escape from that exit point during an emergency which can result in injury or death.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing the roof hatch defective latch handle are attached

 

AVAILABILITY OF REMEDY:

The remedy for the replacement of the roof latch handle is included with this notification

 

DEALER REPAIR CODES: Dealer Central

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
19V555	N/A	10-19V555	Replace roof hatch handle	.25 per handle

 

OR

DEALER REPAIR CODES: Dealer Connect

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
19V555	N/A	RC-034-01–003257	Replace roof hatch handle	.25 per handle

 

HELPFUL CONTACT INFORMATION:

CONTACT	PHONE
Customer Service	(800) 348-7440

 

The Recall shall be considered the utmost priority to remedy the 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses in question. The retail consumer shall not be charged any amount of monies for remedy to their 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses listed under this Recall.

 

If your dealership has already performed the remedy to 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2013-2019 StarTrans Candidate, StarTrans Senator II, StarTrans Senator II HD, Starcraft AllStar, Starcraft AllStar XL, and Starcraft Starlight Transit Buses in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

 

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.                                           

 

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20 Affected Products

Vehicles

MAKE	MODEL	YEAR
STARCRAFT BUS	ALLSTAR	2013-2019
STARCRAFT BUS	ALLSTAR XL	2013, 2019
STARCRAFT BUS	STARLITE	2015-2019
STARCRAFT	CANDIDATE II	2017
STARTRANS	SENATOR II	2014-2018

 

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11 Associated Documents

Defect Notice 573 Report

RCLRPT-19V555-8294.PDF 214.732KB

 

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Recall Acknowledgement

RCAK-19V555-7157.pdf 244.952KB

 

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Recall 573 Report – Amendment 1

RCLRPT-19V555-3720.PDF 214.821KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V555-8480.PDF 211.312KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V555-6244.pdf 201.832KB

 

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ISSUED Renotification Notice

RCRN-19V555-6762.pdf 209.411KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V555-4129.PDF 211.229KB

 

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Manufacturer Notices(to Dealers,etc)-19V555 – Dealer Letter

RCMN-19V555-8151.pdf 193.949KB

 

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Recall 573 Report – Amendment 2

RCLRPT-19V555-6068.PDF 214.943KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V555-3281.PDF 211.129KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V555-0906.PDF 211.415KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V555&docType=RCL

 

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