CSN 674 - Inner Race Rotation Bearing Fastener Failure - 2010-2011 Effer 440 & 470 Knuckle Boom Cranes

January 4, 2018

Inner Race Rotation Bearing Fastener Failure

If the rotation bearing fasteners fail or the pedestal cracks, the crane may not be stable, increasing the risk of injury.

 

NHTSA Campaign Number: 18V006

Manufacturer Altec Industries Inc.

Components EQUIPMENT, STRUCTURE

Potential Number of Units Affected 4

 

Summary

Altec Industries Inc. (Altec) is recalling certain 2010-2011 Effer 440 and 470 Knuckle Boom Cranes. The inner race rotation bearing fasteners for the crane turret may fail and the pedestal may crack if the fasteners are not replaced every two years.

 

Remedy

Altec will notify owners, and dealers will inspect the pedestal weld for cracks and replace the inner race rotation bearing fasteners, free of charge. The recall began on February 2, 2018. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 674.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


IMPORTANT SAFETY RECALL

This notice applies to your vehicle. See attached serial number list.

NHTSA Safety Recall

No. 18V-006

Janauary 30, 2018

Dear Altec Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.

Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain Effer Crane Units. These units require an slewing ring bolt inspection every two years. The bolts can possibly break and can possibly cause uncontrolled movement resulting in death or serious injury.

Refer to CSN 674 for the items covered under the warranty policy.

In order to determine if your unit is affected by CSN 674, compare the serial number of your unit with the list of affected units attached to the CSN. The repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The repair is expected to take 3 hours to complete.

At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.

For US owners: after contacting Altec, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800424-9153) or  go to http://www.safercar.gov.

For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-4625832).

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-4625832) so the records may be changed.

If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.


CSN 674

Customer Service Notice

Date: January 30, 2018

Units Affected: Effer Crane Models 440 and 470 Installed at Altec  (see attached list)

Slewing Ring Bolt Check

Altec is committed to providing our customers with safe and reliable products from initial delivery throughout the useful life of the machine.

Effer, manufacturer of articulating cranes, has published Technical Bulletin 30 which specifies the inspection and maintenance procedures for the above mentioned cranes. Altec is the United States distributor of those cranes and is publishing the information to customers. The information was not included in the current maintenance manual.

Technical Bulletin 30 explains three requirements for the affected units.

  1. Check the slewing ring (sometimes called rotation bearing) bolts every six monthsor 500 working hours, whichever occurs first.
  2. Replace the inner bolts of the slewing ring every 2 years or 2,000 working hours for the entire life of the unit after the initial replacement for this bulletin.
  3. Procedure to check the welding of pedestal (basement) requiring a certified welder.

Altec requires the completion of the second requirement (bolt replacement) on Technical Bulletin 30 no later than 60 days from the receipt of this CSN. A certified welder that can do a dye penetrant test is required for the inspection and possible repair of the weldment.

Effer Technical Bulletin 30 is included with this CSN to fully explain the inspection and repair procedure for the unit. Altec also requires that customers follow the Bulletin instructions and save the Bulletin in the Maintenance Manual for later reference.

This inspection is covered under the Altec Warranty Policy and can be performed by Altec, the customer,  or the customer’s warranty provider. Altec will allow up to $270 for the inspection for this bulletin inspection. A warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection or repair at the owner’s location.


4 Affected Products

Vehicles

MAKE MODEL YEAR
ALTEC 470 KNUCKLE BOOM CRANE 2010-2011
ALTEC EFFER 440 2010-2011

6 Associated Documents

Recall Acknowledgement

RCAK-18V006-5572.pdf 245.793KB

Download (PDF, 240KB)


Defect Notice 573 Report

RCLRPT-18V006-6627.PDF 214.346KB

Download (PDF, 209KB)


Recall Quarterly Report- Report #1, 2018-1

RCLQRT-18V006-3763.PDF 214.507KB

Download (PDF, 209KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-18V006-1772.pdf 7402.41KB

Download (PDF, 7.06MB)


Recall Quarterly Report #3, 2018-3

RCLQRT-18V006-3582.PDF 214.698KB

Download (PDF, 210KB)


Recall Quarterly Report #4, 2018-4

RCLQRT-18V006-2756.PDF 211.411KB

Download (PDF, 206KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V006&docType=RCL


 

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Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

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