Safety Recall Action Notice 560 Headstock Tidy Replacement - 2016-2019 Triumph Motorcycles

February 27, 2019 NHTSA CAMPAIGN NUMBER: 19V133000

Clutch Cable may Cause Loss of Electrical Power

Loss of electrical power may cause the headlight or indicator lighting to malfunction or the engine to stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V133

Manufacturer Triumph Motorcycles America, LTD

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 12,654

 

Summary

Triumph Motorcycles America, LTD (Triumph) is recalling certain 2016-2019 Bonneville T120 and Bonneville T120 Black, 2017-2019 Bonneville T100 and T100 Black, 2017-2018 Street Cup and Street Scrambler, and 2016-2018 Street Twin motorcycles. The clutch cable may contact the main harness cover and cause damage to wiring within the main harness. This may lead to a loss of electrical power to various electrical circuits.

 

Remedy

Triumph will notify owners, and dealers will replace the original securing guide for the clutch cable and main harness with an updated one, free of charge. The recall began March 27, 2019. Owners may contact Triumph customer service at 1-678-854-2010. Triumph's number for this recall is SRAN560.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Triumph Recalls

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Safety Recall Action Notice SB 560

Issue 1 - 03.2019

Subject: Headstock Tidy Replace
Bulletin Number	Models Affected	VIN Range		Markets Affected
560	Street Scrambler	From 798290	to 910740	All Markets
	Street Twin	From 731919	to 913928	All Markets
	Street Twin A2 Licence Version	From 799237	to 831934	All Markets
	Street Cup	From 780697	to 896532	All Markets
	Bonneville T100	From 759204	to 935306	All Markets
	Bonneville T100 Black	From 765369	to 935286	All Markets
	Bonneville T120	From 739727	to 935318	All Markets
	Bonneville T120 Black	From 741136	to 933769	All Markets

 

Background Information

The headstock tidy has been refined to allow the main harness and clutch cable to locate in a more natural position during operation and avoid the possibility of the clutch cable damaging the main harness.

Dealers are requested to replace the headstock tidy and it's fixings as described in the procedure below.

 

Customer Contact Instructions

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY. DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice. Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

Triumph subsidiaries and distributors must instigate a Safety Recall Action in their country in accordance with the national recall code of practice. For vehicles in dealer stock, the safety recall MUST be actioned before delivery to the customer.

Dealers are to prioritise repair of customer owned motorcycles before any unsold motorcycles.

 

Identification of Affected Motorcycles

Bonneville T100, Bonneville T100 Black, Bonneville T120, Bonneville T120 Black, Street Twin, Street Twin A2 Licence Version, Street Cup and Street Scrambler.

Note:

• Some affected motorcycles listed in the VIN range will have been modified and repaired by Triumph prior to their release from the factory.
• Unmodified motorcycles can be identified by checking the ‘VIN Enquiry’ on www.triumphonline.net.

 

Warranty Claim Instructions

Bulletin Number	Fault Code	Repair Code	Description	Repair Time Allowance
560	025010994	99560	Bonneville T100, Bonneville T100 Black, Bonneville T120, Bonneville T120 Black, Street Twin, Street Twin A2 Licence Version and Street CupSB560 - Remove and replace the headstock tidy	0.09
	025010994	99560	Street Scrambler SB560 - Remove and replace the headstock tidy	0.11

 

Genuine Parts Information

Note:

• The headstock tidies in the two kits listed below are different, and are not interchangeable between models. Make sure the correct kit is fitted to the motorcycle you are working on.

Bulletin Number	Part Number	Description	Quantity
560	T2502437	Headstock Tidy Kit : Street Twin, Street Twin A2 Licence Version, Street Cup and Street Scrambler Kit contents: Headstock Tidy x 1 Fixings, M5 x 0.8 x 12 x 2 Lock nut, Flanged, M6 x 1.0 x 1	1
560	T2502687	Headstock Tidy Kit : Bonneville T100, Bonneville T100 Black, Bonneville T120, Bonneville T120 Black Kit contents: Headstock Tidy x 1 Fixings, M5 x 0.8 x 12 x 2 Lock nut, Flanged, M6 x 1.0 x 1	1

 

Parts Ordering Instructions

For Triumph Subsidiary and Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched on: Order all repair parts by submitting a New Prior through the Warranty OnLine system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Service Bulletin.

For Overseas Distributor dealers NOT using Triumph Warranty On-Line or for Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched off: Orders should be placed using the normal parts ordering procedure.

 

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

 

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this Safety Recall Action Notice have been complied with.

Before returning the motorcycle to the customer, download the latest calibration to the engine control module using the current version of the Triumph diagnostic software.

Warning

Before starting work, ensure the motorcycle is stabilised and adequately supported. This will help prevent it from falling and causing injury to the operator or damage to the motorcycle.

 

Removal - All Models

1. Remove the seat as described in the Service Manual.
2. Disconnect the battery as described in the Service Manual.
3. Release the lock nut and retain as described in the Genuine Parts Return section, remove the bolt and detach the fuel tank from the rear fixing.

Note:

• Use a suitable heavy cloth or tape (such as masking tape) to protect the frame and fuel tank.

4. Slide the fuel tank rearwards approximately 25 mm to gain access to the headstock tidy fixings.
5. Remove the headstock tidy fixings and then remove the headstock tidy, retain the parts as described in the Genuine Parts Return section.

 

Installation - Bonneville T100, Bonneville T100 Black, Bonneville T120, Bonneville T120 Black

Note:

• The brake line grommet must be fitted with the raised rear edge aligned with the rear of the headstock tidy as shown in the illustration below.

1. Position the clutch cable, brake line and main wiring harness in their respective positions on the headstock tidy, position it to the frame with the raised edge of the brake line grommet visible to the front of the headstock tidy as shown below.
2. Tighten the new fixings to 1.5 Nm.
3. With the aid of an assistant, turn the handlebars lock to lock, making sure there is no hard contact between the clutch cable, main harness and brake line. Make sure the main harness is free to move.
4. Reposition the fuel tank to it's original position and remove any protective measures used during removal.
5. Refit the rear fuel tank mounting retaining bolt.
6. Fit a new locknut from the kit, counterhold the bolt and tighten to 8 Nm.
7. Reconnect the battery as described in the Service Manual.
8. Start the engine.
9. With the engine running, turn the handlebars lock to lock, and check that the headlight, direction indicators, rear lights and brake lights operate in all positions, and that the engine continues to idle.
10. Refit the seat as described in the Service Manual.

 

Installation - Street Twin, Street Twin A2 Licence Version, Street Cup and Street Scrambler

Note:

• The brake line grommet must be fitted with the raised front edge aligned with the front of the headstock tidy as shown in the illustration below.

1. Position the clutch cable, brake line and main wiring harness in their respective positions on the headstock tidy, position it to the frame with the raised edge of the brake line grommet visible to the front of the headstock tidy as shown below.
2. Tighten the new fixings to 1.5 Nm.
3. With the aid of an assistant, turn the handlebars lock to lock, making sure there is no hard contact between the clutch cable, main harness and brake line. Make sure the main harness is free to move.
4. Reposition the fuel tank to it's original position and remove any protective measures used during removal.
5. Refit the rear fuel tank mounting retaining bolt.
6. Fit a new locknut from the kit, counterhold the bolt and tighten to 8 Nm.
7. Reconnect the battery as described in the Service Manual.
8. Start the engine.
9. With the engine running, turn the handlebars lock to lock, and check that the headlight, direction indicators, rear lights and brake lights operate in all positions, and that the engine continues to idle.
10. Refit the seat(s) as described in the Service Manual.

 

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IMPORTANT: SAFETY RECALL ACTION NOTICE 560 - HEADSTOCK TIDY REPLACEMENT

Notice Information

Ref	10148
Posted Date:	11/03/2019 11:14:14
Posted To:	General Manager / Business Owner, Technician, Parts / Accessories Coordinator, Sales Executive, Clothing Sales, Sales Manager, Aftersales Manager, Service Leader / Advisor, Accounts / Admin
Subject:	Service/Technical

TOL NOTICE (US&CAN) – March 11, 2019
TOL Ref. # 10148-SVC

 

IMPORTANT: Safety Recall Action Notice 560
Headstock Tidy Replacement

Triumph Motorcycles has initiated a voluntary safety recall affecting the specific models and VIN ranges listed below. Safety Recall Action Notice 560 requires your immediate attention to rectify the following motorcycles:

Headstock Tidy Replace

Bulletin Number	Models Affected	VIN Range
560	Street Scrambler	From 798290 to 910740
	Street Twin	From 731919 to 913928
	Street Twin A2	From 799237 to 831934
	Street Cup	From 780697 to 896532
	Bonneville T100	From 759204 to 935306
	Bonneville T100 Black	From 765369 to 935286
	Bonneville T120	From 739727 to 935318
	Bonneville T120 Black	From 741136 to 933769

 

What is the Issue?

The headstock tidy situated behind the head stock on the left-hand side of the main frame is used to position the clutch cable and main harness, which in its original condition may allow the clutch cable to contact the main harness sheath and may damage wiring within the main harness leading to a loss of electrical power to various electrical circuits.  As a consequence lighting may malfunction or engine power could be lost without warning.  In all cases, there is an increased risk of a crash.

 

What Will Triumph Do?

To address this condition, Triumph is issuing a new headstock tidy as described in the attached Safety Recall Action Notice 560. Notification letters to current customers will be mailed beginning March 13, 2019 explaining the action and advising them to return their bike to a Triumph dealer to have the modification carried out free-of-charge to the owner.

 

What Should You Do?

All affected motorcycles are to be repaired in accordance with Safety Recall Action Notice 560. It is imperative that any owner having recently purchased an affected machine be contacted by you immediately and asked to return the machine for modification. Triumph Dealers should take the following actions:

You must quarantine all unsold stock and arrange modification as per Safety Recall Action Notice 560 prior to any further deliveries to customers. You can check those machines in your unsold stock that require modification by using TriumphOnline.net. Do this by undertaking the following simple steps:

1. Once signed into the site, select Motor Cycle Sales and then Stock Management (this will provide you a display summary of your unsold machines by model).

2. Select the affected model to view the individual VIN details of your unsold machines. We strongly recommend you check this listing against your physical stock and advise us of any discrepancies. Machines containing a symbol of a ‘spanner’ (indicating Bulletin or Safety Recall Action Notice outstanding) will require attention. Select the VIN to open a dialogue window. Details of all outstanding bulletin(s) and Safety Recall Action Notices are contained in the bottom half of the screen. To view the bulletin content, click on the Union Jack "flag" to open an English language PDF document or alternative flags for other language options (when available). This can be read and/or printed off as required.

• In an effort to guarantee no shortages within the dealer network, orders will only be fulfilled following the normal warranty process. Please do not order extra stock for your inventory.
• Owners of machines outside of the affected VIN range are not connected with this action and may therefore require reassurance.
• Some VINs affected by this Safety Recall Action Notice may also require other bulletin or Safety Recall Action Notice work to be carried out. Please use the above-described system tools to identify all outstanding bulletins or notices and make arrangements to carry out these repairs at the same time.
• Read, download and circulate the above-mentioned Safety Recall Action Notice to relevant staff and ensure all Sales and Service staff are aware of this action.
• This action is likely to increase visitor traffic to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.

Please Note: U.S. law prohibits the delivery of a recalled motorcycle under a sale or lease until the remedy has been performed.

We apologize for the inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products. We thank you in advance for your cooperation. If you have any questions, contact Triumph Customer Support at (888) 2846288.

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March 27, 2019

 

! IMPORTANT SAFETY RECALL !

 

REPLACEMENT OF HEADSTOCK TIDY TO PREVENT MALFUNCTION OF THE TURN SIGNAL INDICATORS, HEAD LAMP AND / OR ENGINE STALL.

Safety Recall:	SRAN560
NHTSA Recall:	19V133

 

This notice applies to your motorcycle:

Model:	Bonneville T100, Bonneville T100 Black, Bonneville T120, Bonneville T120 Black, Street Scrambler, Street Twin and Street Cup
VIN:

 

Dear [NAME]:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that a defect which relates to motor vehicle safety exists in your motorcycle, with the VIN shown above.  Triumph is conducting a safety recall to address the condition.

 

The reason for this recall notice:	The clutch cable may contact the main harness sheath and cause damage to wiring within the main harness. If this condition occurs and remains undetected, it may lead to a loss of electrical power to various electrical circuits. As a consequence, the headlight or indicator lighting may malfunction, or the engine could stall, increasing the risk of a crash.
What Triumph Motorcycles Ltd & your dealer will do:	Triumph Motorcycles Ltd has authorized your dealer to replace the original securing guide for the clutch cable and main harness, called a headstock tidy, free of charge to you including parts and labour.  This repair should take less than 30 minutes. However, depending upon the dealer's work schedule, it may be necessary to make your motorcycle available for a longer period of time.
What you must do to ensure your safety:	Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible.   Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need help:	Please contact your authorized Triumph dealer should you have any questions or encounter any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010.

If an authorized Triumph dealer or Triumph Motorcycle America Ltd, fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

If you have previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please contact Triumph at 1-678-854-2010.

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

We apologise for any inconvenience this may cause you.  However, we have taken this course of action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

 

Sincerely

 

Triumph Motorcycles America Ltd.

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14 Affected Products

Vehicles

MAKE	MODEL	YEAR
TRIUMPH	BONNEVILLE T100	2017-2019
TRIUMPH	BONNEVILLE T120	2016-2019
TRIUMPH	SCRAMBLER	2017-2018
TRIUMPH	STREET CUP	2017-2018
TRIUMPH	STREET TWIN	2016-2018

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10 Associated Documents

Safety Bulletin

RCSB-19V133-5064.pdf 162.426KB

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Manufacturer Notices(to Dealers,etc) - IMPORTANT: SAFETY RECALL ACTION NOTICE 560 - HEADSTOCK TIDY REPLACEMENT

RCMN-19V133-7928.pdf 160.889KB

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Recall Acknowledgement

RCAK-19V133-9937.pdf 245.976KB

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Defect Notice 573 Report

RCLRPT-19V133-4691.PDF 216.025KB

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V133-9548.PDF 211.157KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V133-3037.pdf 49.586KB

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V133-4694.PDF 211.257KB

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V133-2926.PDF 211.342KB

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ISSUED Renotification Notice - SMS Message to owners

RCRN-19V133-6123.pdf 113.456KB

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Recall Quarterly Report #4, 2019-4

RCLQRT-19V133-0629.PDF 211.45KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V133&docType=RCL

 

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