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January 22, 2019 NHTSA CAMPAIGN NUMBER: 19V048000
Block Heater Cable Splice Connector May Corrode
Prolonged corrosion of the connector may cause a resistive short, overheating or melting the wiring and increasing the risk of a fire.
NHTSA Campaign Number: 19V048
Manufacturer Forest River, Inc.
Components ENGINE, ELECTRICAL SYSTEM
Potential Number of Units Affected 11
Summary
Forest River, Inc. (Forest River) is recalling certain 2019 Glaval Entourage motorhomes and 2017-2018 Berkshire Coach Ultra motorhomes built on a Ford chassis and equipped with an engine block heater. Water and contaminants may get into the block heater cable’s splice connector causing corrosion and damage to the connector, which can result in an electrical short.
Remedy
Forest River has notified owners, and Ford dealers will inspect the block heater cable and replace it if damage is found. If no damage is found, the terminal connector will be packed with grease and reconnected. The repairs will be performed free of charge. The recall began on February 6, 2019. Owners may contact Forest River customer service at 1-574-343-5111 or Ford customer service at 1-866-436-7332. Forest River’s number for this recall is 51-0940.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
January 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 18S45 / NHTSA Recall 18V-894
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.
Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the engine block heater wire assembly may be susceptible to excess water intrusion or corrosion in the in-line connector. |
| What is the risk? | While the vehicle is parked and the block heater is plugged in, an inoperative engine block heater, tripping of household breakers or GFCI equipped outlets, and/or a resistive short may occur. A resistive short may increases the risk of overheated or melted wiring, and/or fire. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect the engine block heater wire assembly in-line connector for water intrusion and/or corrosion, and replace if necessary, free of charge (parts and labor).
After the inspection, if the in-line connector requires replacement, and parts are not available to repair your vehicle, your dealer will perform an interim repair of applying grease and will provide you with a Customer Information sheet. If your dealer performs an interim repair because parts are not currently available, Ford Motor Company will send a letter to inform you when parts are available. You may contact your dealer to schedule a final repair at that time. Parts are anticipated to be available first quarter 2019. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | 1) Ford does not recommend owners use their engine block heater until your vehicle is inspected. If the engine block heater continues to be used, ensure the vehicle is parked outside and away from any structures, connect the system to a ground-fault circuit interrupter (GFCI) 120-volt AC electrical outlet and follow all instructions and warnings in your vehicles owner’s manual.2) Please call your dealer without delay and request a service date for Recall 18S45. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. Owners should contact their dealer for an appointment to have their vehicle remedied as soon as practicable. 3) Owners can continue to safely drive their vehicle if they follow all instructions and warnings contained in the recall notice. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to a genuine Ford engine block heater wire assembly with base part number 6B018.
To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further?
|
If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18V-894. |
Thank you for your attention to this important matter.
Ford Customer Service Division
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FOREST RIVER | BERKSHIRE | 2017-2018 |
| GLAVAL BUS | ENTOURAGE | 2019 |
5 Associated Documents
Recall Acknowledgement
RCAK-19V048-1642.pdf 245.854KB
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Recall Quarterly Report #1, 2019-1
RCLQRT-19V048-3014.PDF 211.137KB
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Defect Notice 573 Report
RCLRPT-19V048-7623.PDF 215.971KB
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Ford Recall Notice
RMISC-19V048-9560.pdf 209.184KB
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Recall 573 Report-Amendment 1
RCLRPT-19V048-4198.PDF 215.971KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V048&docType=RCL
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- Ensure quick winter starts and reduce engine wear
- For Ford, Mercury, Lincoln, International, Caterpillar, Detroit Diesel, Hino, Mack, Nissan. See Zero start catalog for specific applications.
- 3/4" NPT thread
- 6' (1. 8m) cord included
- Volts: 120 | Watts: 1000 | Plug Type: 120 Volt, 15 Amp (Type A)
- Part Number: 251919, 6B018, 251919C, 68409910AB, 28216, 28216X
- Compatible with 1989-2018 Dodge Ram Cummins Diesel 5.9, 6.7 L
- Compatible with Ford 7.3 6.0 6.4 6.7 L Powerstroke Diesel F350 250
- Compatible with 1989-Current Dodge Cummins 5.9L Diesel Engines
- Compatible with 2007-Current Dodge Cummins 6.7L Diesel Engines
- [Package Included] The package contains 2 car heaters, each with 70 inch wires to meet your daily needs.
- [High Quality Material] It is made of high quality silica gel, which is waterproof and oil proof. The waterproof design of silica gel and power cord connection reduces the risk of short circuit. It has high thermal efficiency conversion and very fast heating speed, stable performance and even heat transfer.
- [Function] In winter, the lubrication and working efficiency of the fluid in the engine and gearbox are improved, the wear of the equipment is reduced, and the service life of the engine and gearbox is extended.
- [Easy to Install] The back of the heating pad is equipped with self-adhesive adhesive, which can be easily fixed on the surface of the item. Clean and dry the flat surface of the equipment before use, peel off the paper back and coat the oil pan heater, plug the 120V power cord into the socket, and heat for 10 to 15 minutes. You can also use magnets/adhesives to extend the bonding time (products do not include magnets and adhesives)
- [Widely Applicable] The light and flexible heater can quickly provide heat where it is needed. It is used to heat the fluid on any metal surface, such as engine oil sump, transmission, diesel tractor engine, snow blower, generator, etc.; Only for metal surfaces: Keep away from plastic; Note: The temperature is extremely high, please do not touch.
- Fitment: This Engine Block Heater will only fit 1995 and newer 7.3 engines
- Volts: 120 | Watts: 1000 | Plug Type: 120 Volt | Heater size: 3/4" NPT
- Installation Information: Replaces 3/4" threaded plug in oil cooler
- Features: Ensure quick winter starts and reduce engine wear
- Package Includes: Engine Block Heater Element and 6 feet Power Cord
- Compatible with 1989-2018 Dodge Ram Cummins Diesel 5.9, 6.7 L, Ford 7.3 6.0 6.4 6.7 L Powerstroke Diesel F350 250, 1989-Current Dodge Cummins 5.9L Diesel Engines, 2007-Current Dodge Cummins 6.7L Diesel Engines
- Part Number: 3600008, 251919, 6B018, 251919C, 68409910AB, 28216, 28216X
- Wire type: 16/3 HPN; silicone connector: right angle; pin distance: 0. 360", pin diameter: 0. 138". Wire specifications: 120 volts; 6 ft. (1. 8m); 16 gauge; Plug Type: 120 Volt, 15 Amp
- The replacement cord for block heaters exhibits outstanding high-temperature resistance, effectively combating the cold start issue in extreme weather and enabling rapid heating of the engine to the optimal operating temperature.
- Our product comes with a one-year warranty. If you have any inquiries, please don't hesitate to contact us and we will be happy to provide you with a satisfactory response.
- Ensure quick winter starts and reduce engine wear
- For Buick, Cadillac, Chevrolet, Ford, Mercury, Lincoln, Jeep, Pontiac, Continental, Oldsmobile. See Zero start catalog for specific applications.
- 1-5/8-Inch diameter
- 5. 8' (1. 8m) cord included
- Volts: 120 | Watts: 600 | Plug Type: 120 Volt, 15 Amp (Type A)
- 【Block Heater Cord】120 Volts Block Heater Cord 251919 Replacement Cordset for Heavy Duty Immersion Heaters and Engine Block Heaters.
- 【Part Number】Engine block heater cord replaces part number 251919, 6B018, 251919C, 68409910AB, 28216, 28216X.
- 【Compatibility】Block heater cord compatible with Ford 7.3 6.0 6.4 6.7 L Powerstroke Diesel F350 F250; Compatible with 1989-2018 Dodge Ram Cummins Diesel 5.9, 6.7 L; Compatible with 1989-Current Dodge Cummins 5.9L Diesel Engines; Compatible with 2007-Current Dodge Cummins 6.7L Diesel Engines.
- 【Premium Quality】Block heater replacement cord has excellent high temperature resistance, can effectively resist the cold start problem in extreme weather conditions, and can quickly heat the engine to the appropriate operating temperature.
- 【Specification】Voltage: 120 Volts; Current: 15 Amps; Length: 6-feet(1. 8m); Internal material: copper wire; Wire type: 16/3 HPN; Silicone connector: right angle; Pin distance: 0. 360"; Pin diameter: 0. 138".
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