SC0415 – Transmission Electronic Control Unit (TECU), Software Update – 2018 Mack Anthem (AN) & Pinnacle (CXU)

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January 21, 2019 NHTSA CAMPAIGN NUMBER: 19V047000

Vehicle may Move after Clutch Component Fails

Unintended vehicle movement can increase the risk of a crash.

 

NHTSA Campaign Number: 19V047

Manufacturer Mack Trucks, Inc.

Components POWER TRAIN

Potential Number of Units Affected 8

 

Summary

Mack Trucks, Inc. (Mack) is recalling certain 2018 Anthem (AN) and Pinnacle (CXU) vehicles, equipped with an automated manual transmission. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.

 

Remedy

Mack has notified owners, and dealers will update the software or replace the clutch, as necessary, free of charge. The recall began on January 25, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0415.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


SAFETY RECALL

Date Number Release
01.2019 SC0415 01

 

Transmission Electronic Control Unit
(TECU), Software Update

CXU, AN

 

SAFETY RECALL INFORMATION: 

(January 2019)

Mack Trucks has been informed by Eaton Corporation, plc (Eaton) that a defect which relates to motor vehicle safety may exist in certain automated manually shifted heavy duty vehicles equipped with an UltraShift PLUS, Fuller Advantage, or SmartAdvantage automated transmission model. The defect is a result of an internal component within the clutch assembly which may be out of specification and fail. In special circumstances this failure could cause the clutch component to inhibit clutch departure. If clutch departure becomes inhibited, unintended vehicle motion could occur causing a vehicle impact.

Eaton will remedy the defect by providing a software update. If the clutch assembly was produced between April 1, 2017 and June 5, 2018, and the Transmission Electronic Control Unit (TECU) software is less than 5569997, update the software to 5569997 (Date release version 1812-01-SCB-2682) or greater. The software update is available in ServiceRanger™ 4.

 

VEHICLES AFFECTED:

Certain Mack CXU, and AN model trucks manufactured from April 03, 2017 through June 11, 2017.

 

QUANTITY of VEHICLES AFFECTED

The total number of vehicles affected by this recall is 8 (USA 8).

 

REQUIRED SOFTWARE

  • Eaton’s ServiceRanger™ 4 software is required to enable an upgrade to the TECU software part number 556997 (Date release version 1812-01-SCB-2682)
  • If Eaton’s ServiceRanger™ 4 software is not installed on your PC, contact Eaton for this software @ roadranger.com or 1-800-826-HELP (4357)
  • The software will be available with a PRO license after January 2, 2019

 

Step A: Verify ServiceRanger™ 4 Data release is at the latest version.

  1. Left click on the “SR” icon to open the ServiceRanger™ 4 Update Manager.
  1. Select “View update history”.
  1. Select “Data Update History”
  1. Verify Data release 1812-01-SCB-2682 or greater is applied.
    1. If the latest Data release is not applied, go to STEP B.
    2. If the latest Data release is applied, go to STEP C.

 

STEP B: Update ServiceRanger™ 4 Data release to latest version.

  1. Connect computer to the internet.
  2. Left click the “SR” icon to open the ServiceRanger™ 4 Update Manager.
  3. Select the “REFRESH” icon to “Check for updates”.
  4. After the update is complete, go to Step A.

 

STEP C: Update Transmission Software to 5569997 or greater.

  1. Close vehicle cab doors.

NOTE: This limits activity of vehicle/component modules on the vehicle data link.

  1. Key on.
  2. Connect to ServiceRanger™ 4.
  3. Go To “Programming”.
  4. Select Available Updates – SW-18338-D (5569997) or greater.

NOTE: If software is 5569997 or greater, no update is required. Go to Step 13.

  1. Select “Confirm”.
  2. Select “Download”.
  3. Turn Ignition Off when prompted and wait 2 minutes.

NOTE: This limits activity of vehicle/component modules on the vehicle data link.

  1. After waiting 2 minutes, select “OK”.
  2. Turn Ignition On when prompted.
  3. Select “OK”.
  4. Select “Finish” when prompted.
  5. Select “Disconnect”.
  6. Key off and allow 2-3 minutes for the TECU to perform a complete power-down.
  7. Process complete.

 


DEAR MACK TRUCK OWNER:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety may exist in a certain 2018 CXU model vehicles manufactured from April 18, 2017 through October 30, 2017 with an Eaton automated manual transmission.

SAFETY DEFECT: On certain vehicles equipped with an Eaton automated manual transmission and electronic clutch actuator (ECA), a manufacturing problem could cause the clutch to fail. If this occurs, the broken clutch components could prevent the transmission from disengaging or shifting to neutral.
SAFETY RISK: If the transmission does not disengage, the vehicle could move unexpectedly, even if the parking brake is applied.  This could increase the risk of a crash.
PRECAUTIONS YOU CAN TAKE: There are no precautions you can take other than having your vehicle inspected and repaired if needed by a Mack Parts and Service Center.
TIME REQUIRED FOR THE REPAIR: The time required to inspect and/or repair your vehicle is approximately 1 hour.
WHAT YOU SHOULD DO: You should contact the nearest Mack Parts and Service Center and make an appointment. The dealer will update the Transmission Control Module (TCM) software at no charge to you.

You can locate the closest Mack Parts and Service Center by going on line to https://www.macktrucks.com/ and selecting “Dealer & Service Locations” or by calling our toll-free number: 1-800-866-1177.

NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safetyrelated defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/
COMPLAINTS:
If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact:

Mack Trucks, Inc.
Regulatory Affairs Department,
P.O. Box 26115
Greensboro, NC 27402-6115
vtna.regulatoryaffairs@volvo.com

 

You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.

PRE NOTIFICATION REMEDIES: If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.

Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

 

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.

 

MACK TRUCKS, INC.

SC0415_OWNER_LTR
January 2019


2 Affected Products

Vehicles

MAKE MODEL YEAR
MACK ANTHEM (AN) 2018
MACK PINNACLE (CXU) 2018

 


14 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-19V047-0726.pdf 34.861KB

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V047-0160.PDF 211.141KB

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Defect Notice 573 Report

RCLRPT-19V047-9219.PDF 213.857KB

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Recall Acknowledgement

RCAK-19V047-3994.pdf 245.629KB

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Remedy Instructions and TSB

RCRIT-19V047-8141.pdf 553.474KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V047-5767.pdf 17.135KB

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V047-4098.PDF 211.243KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V047-5661.pdf 140.068KB

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Remedy Instructions and TSB

RCRIT-19V047-4029.pdf 551.427KB

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V047-9778.PDF 211.325KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V047-3007.pdf 97.644KB

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Recall 573 Report- Amendment 3

RCLRPT-19V047-4857.PDF 213.86KB

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Miscellaneous Document- Eaton ECA Clutches Update

RMISC-19V047-3084.pdf 843.654KB

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Recall Quarterly Report #4, 2019-4

RCLQRT-19V047-0228.PDF 211.436KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V047&docType=RCL

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4

 

121052

121054

 

SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software

 

SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light iCarsoft HD V3.0 Heavy Duty Diesel Truck Diagnostic Scanner Tool Code Reader Freightliner Cummins
SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light XTOOL HD900 CAN Bus Engine Code Reader Heavy Duty Truck Diesel Scanner OBDII Diagnostic Tool Work for J1587 J1708 and J1939 Protocols
SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Heavy Duty Truck Scan Tool NL102 Plus Auto Scanner with DPF/ Sensor Calibration / Oil Reset + Check Engine for Cars; Truck & Car 2 In 1 Code Reader (NL102 Plus)
SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Autel MaxisysCV MS908CV Diagnostic Tool with No-Delay Delivery for J2534 ECU Programming, Heavy Trucks Diagnostics, Coding, Service Functions

 

SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Nexiq Blue-Link Mini
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light NEXIQ Technologies 124032 USB-Link 2 Connector
SC0415 - Transmission Electronic Control Unit (TECU), Software Update - 2018 Mack Anthem (AN) & Pinnacle (CXU) | small light Dearborn DPA5 Pro Universal RP1210 Protocol Adapter

 


Daimler Truck

DiagnosticLink Order Site:

DiagnosticLink Direct Link:

https://diagnosticlink.nexiq.com/DTNA/Default.aspx

 


 

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Bestseller No. 6
ANCEL V6HD Heavy Duty Truck Scanner, 2024 Diesel Diagnostic Scan Tool with Wide U.S Diesel Truck Compatibility, 40+ Resets, ECU Coding, DPF regen for Cummins, Caterpillar, Paccar, Detroit
  • 🔥🔥🔥【2024 ANCEL V6HD, TOP-NOTCH HEAVY DUTY TRUCK SCANNER】ANCEL V6HD is designed to diagnose 12-24V diesel trucks/ buses/ trailer/ commercial vehicles,V6HD diesel scanner offers more than 10 advantages: ✅ Advanced Bidirectional Control ✅ ECU Coding&Programming ✅ 3000+ Active Tests ✅ 40+ Service Resets ✅ Full OBD2 Function ✅ All System Diagnostic ✅ Graphing Live Data ✅ 10,000+ Car&150+Brand Coverage✅ CAN FD & DoIP✅ Wireless Operation✅ Data Print/Feedback/Report/Email ✅ 2-YEAR Free Update. 🔥Hardware of V6HD is equally cutting-edge:✅ 8000 mAh✅ 8-Inch Tablet✅ 4-core 2.0Ghz(quicker operation)✅ 2G RAM/32G ROM (Expandable)✅ Android 10.0✅ Bluetooth 5.0 & Wifi✅ 13+ Languages Etc
  • 🚛【 40+ RESET SERVICES, GOES WELL BEYOND BASIC FUNCTIONS】2024 newest top truck scanner diagnostic tool, comes with 40+ special services (such as Oil Reset, Brake Reset, ABS Bleeding, Injector Reset, SAS Reset, TPMS Reset, BMS Reset and more depending on make & model! Moreover,V6HD will continue to keep updating to support more newer modes from coming year. 📢NOTE: Most of main features available for diesel vehicles, with less support for petrol vehicles,please send VIN number(s) of the vehicle(s) to us, if you are not sure whether V6HD is compatible with your vehicle or not.
  • 🚛【CUTTING-EDGE ECU CODING&PROGRAMMING, UNLOCKING THE POTENTIAL 】V6HD can customize your car via advanced ECU coding. It allows you match/initialize/recode ECUs, disable annoying functions, refresh hidden higher functions, like level calibration, Idle speed learning&Adjustment, camshaft timing control learning. It can retrieve and reflash the control modules info, rewrite adaptive data for certain components after replacement, and fix the issues such as drivability, fuel efficiency, power loss and improve durability of mechanical parts. 📢NOTE : ECU coding are not compatible with all vehicles, please send us your VIN to check vehicle compatibility.
  • 🚛【3000+ BI-DIRECTIONAL TESTS, FAR AHEAD OF RIVALS】V6HD truck diagnostic tool is equipped with a comprehensive range of active tests,outputing commands to ECU to judgment of component functional integrity based on actua-tor responses. For example, test fan operation to diagnose ab-normal temperature, Emission Leak Test, Cylinder Test, Fuel Pumps, AC On/ Off, Windows/ Door Up/Down etc, Moreover, the menu lists thousands of available tests covering 99% actuators which can quickly help you check whether the system or component goes well of not. Time halved, revenue doubled.
  • 🚛【OEM-LEVEL DPF FUNCTIONS, IN-DEPTH SAVING BUDGET ON FIXING&REPAIRING】V6HD support OEM-level dpf function for Cummins, Detroit, Caterpillar, Paccar, International, Volvo engine etc, including dpf regen, dpf related information reset, dpr state reset, dpd forced regen , dpf pressure sensor learn/reset, dpf/catalyst 2 reset etc,saving the cost of purchasing a dpf, which helps you better solve the exhaust aftertreatment system problems📢NOTE : advanced dpf functions are not compatible with all vehicles, please send us your VIN to check vehicle compatibility.

Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API

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