Reduced rearward visibility can increase the risk of a crash.
Ducati will notify owners, and dealers will replace the mirrors with new mirrors, free of charge. The recall is expected to begin January 7, 2019. Owners may contact Ducati customer service at 1-888-391-5446.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle: XXXXXXXXXX)<XXXXXX
January XX 2018
City, St, Zip Code
NHTSA Campaign I.D. Number: TBD
Transport Canada Safety Recall I.D. Number: 2018623
Dealer Bulletin: SRV-RCL-18-XXX
Dear Ducati Owner,
This notice is sent to you in accordance with the U.S. National Traffic and Motor Vehicle Safety Act & Canada Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in Model Year 2017 and 2018 SuperSport and SuperSport S motorcycles. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
What is wrong?
Ducati's ongoing quality testing combined with customer feedback have pointed out a potential problem of visibility with the rear-view mirrors installed on the above-indicated model. Under certain conditions, due to a combination of vehicle speed and engine RPM, vibration can result in unclear visibility of the reflected image in the mirrors.
What will Ducati do?
An official Ducati dealer will remove and replace the existing mirrors with the new mirrors. The Dealer will perform this repair at no cost to you for parts and labor. We request that you contact your authorized Ducati dealer and schedule an appointment, so that the required service can be performed without delay. The repair should take approximately 30 minutes. Additional time may be required depending on dealer scheduling.
Remedy parts to conduct the mirror replacement will become available in February of 2019. A second mailing will be sent at that time, notifying you of parts availability. Upon receipt of the second notice you should contact your dealer to make an appointment for the update. Ducati is making every effort to minimize this delay.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you still cannot obtain satisfaction, you may file a complaint with:
For USA Customers:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call toll-free hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to HTTP://WWW.SAFERCAR.GOV
For Canadian customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you can contact Transport Canada at 1-800-333-0510.
TREADACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America's standards.
Technical Director - Ducati North America
Remedy Instructions and TSB
November 19, 2018