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March 27, 2024 NHTSA CAMPAIGN NUMBER: 24V233000
Steering Gear Shaft May Fracture
Fractured steering gear teeth can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 24V233
Manufacturer PACCAR Incorporated
Components STEERING
Potential Number of Units Affected 782
Summary
PACCAR Incorporated (PACCAR) is recalling certain 2025 Peterbilt 536, 548, 567, 579, and Kenworth T280, T380, T480, T680, T880, and W990 vehicles. The steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture.
Remedy
Dealers will inspect the serial numbers, and replace the steering gears as necessary, free of charge. Owner notification letters are expected to be mailed May 26, 2024. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR’s numbers for this recall are 24PBF and 24KWF.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Safety Recall: 24PBF – Sheppard Steering Gear Sector Shaft
SAFETY RECALL – INTERIM Notification
Certain Peterbilt vehicles from model year 2025 may contain steering gear(s) with a sector shaft that may not meet hardness requirements for the gear teeth due to improper heat-treating during assembly. Sector shaft gear teeth with lower than required hardness may prematurely wear, crack, or fracture. A fractured gear tooth may interfere with the gear mechanism leading to binding which in turn may increase the likelihood of a crash.
Chronology :
01-17-24: Safety and compliance notified by supplier quality that R.H. Sheppard notified them of the issue.
Investigation opened. Steering gear serial number inspection and containment began at all affected plants.
01-31-24: Containment complete at all affected plants.
02-09-24: Sheppard notified PACCAR that they submitted an equipment recall.
02-19-24: Began compiling suspect chassis list.
03-05-24: Met with Sheppard to review low hardness shaft steering gear testing and warranty history.
03-11-24: Reviewed containment data with affected plants to firm suspect population.
03-21-24: Full safety committee concurrence with Sheppard equipment recall on determination of safety related defect.
As of 03/22/2024, PACCAR received 0 warranty claims and 0 reports about 0 trucks in the field that may be related. 0 reports of deaths or injuries have been received.
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KENWORTH | T280 | 2025 |
KENWORTH | T380 | 2025 |
KENWORTH | T480 | 2025 |
KENWORTH | T680 | 2025 |
KENWORTH | T880 | 2025 |
KENWORTH | W990 | 2025 |
PETERBILT | 536 | 2025 |
PETERBILT | 548 | 2025 |
PETERBILT | 567 | 2025 |
PETERBILT | 579 | 2025 |
6 Associated Documents
Defect Notice 573 Report
RCLRPT-24V233-8041.PDF 214.606KB
Recall Acknowledgement
RCAK-24V233-5183.pdf 645.515KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V233-3360.pdf 116.169KB
Safety Bulletin
RCSB-24V233-1573.pdf 116.169KB
Safety Bulletin
Manufacturer Notices(to Dealers,etc)
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V233&docType=RCL
- Power Steering Gear Box Replacement for 1999-2000 Cadillac Escalade - [1992-1994 Chevy Blazer] - 1988-1989 C1500 Pickup - [1990-2000 C1500 Pickup (w/o Sport Package;ZQ8)] - 1992-1999 C1500 Suburban (w/o Sport Package;ZQ8) - [1992-1996 C2500 Suburban (Diesel)] - 1997-1998 C2500 Suburban (Diesel; Base; LS; LT) - [1988-1993 C2500 Pickup; (6-Bolt; Diesel 6.2L; Vin Code C)] - 1988-2000 C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1996 K1500 Pickup] - 1992-1999 K1500 Suburban (7,200lb GVW)
- Power Steering Gear Box Replacement for 1988-1990 Chevy K2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW) - [1991-2000 K2500 Pickup (6-Bolt ; 4WD ; 7,200lb GVW)] - 1992-1998 K2500 Suburban - [1995-2000 Tahoe] - 1992-1996 GMC Jimmy - [1988 C1500 Pickup (w/o Sport Package;ZQ8))] - 1990-1999 C1500 Pickup (w/o Sport Package;ZQ8)) - [1992-1999 C1500 Suburban] - 88 C2500 Pickup (6-Bolt; Diesel 6.2L; Vin Code C) - [89-93 C2500 Pickup (6-Bolt; Diesel 6.2L; exc. Vin Code F)] - 92-99 K2500 Suburban
- Power Steering Gear Box Replacement for 1994-1995 GMC C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1990 C2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW)] - 1991-1999 C2500 Pickup (6-Bolt ; 7,200lb GVW) - [1992-1993 C2500 Suburban (7,200 lb GVW)] - 1994-1999 C2500 Suburban - [1988-1999 K1500 Pickup] - 1992-1996 K1500 Suburban (7,200lb GVW) - [1988-1990 K2500 Pickup (6-Bolt; Gas; 7,200 lb GVW)] - 1991-1999 K2500 Pickup (6-Bolt; 7,200lb GVW) - [1992-2000 Yukon (97: 4WD,DIESEL; 98: 4WD)]
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- Fits 3 Bolts Models
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty
- Note: FITS 4WD / 4x4 MODELS ONLY; 4 Bolt Valve Housing
- Fits: Specific Models - Check Fitment Chart and Product Description for Accurate Information
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty
- [Vehicle Fitment-1]: Compatible with Cadillac Escalade 2002-2006 5.3L 6.0L (RWD) ✔ Chevrolet Silverado 1500 1999-2006 4.3L 4.8L 5.3L 6.0L ✔ Silverado 1500 Classic 2007 4.3L 4.8L 5.3L 6.0L ✔ Tahoe 2000-2006 4.8L 5.3L ✔ Suburban 1500 2000-2006 5.3L 5.7L ✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with Chevrolet Avalanche 1500 2002-2006 5.3L (RWD) ✔ GMC Sierra 1500 1999-2006 4.3L 4.8L 5.3L 6.0L ✔ Sierra 1500 Classic 2007 4.3L 4.8L 5.3L 6.0L ✔ Yukon 2000-2006 4.8L 5.3L ✔ Yukon XL 1500 2000-2006 5.3L ✔ --- For Left Hand Drive Only!!!
- [Reference Number]: 15067316, 15077365, 15173572, 26070311, 26080929, 26082140, 26110836, 88965789, 27-8412, 278412
- [Specification]: ①Condition: New; ②Input Shaft Dia: 16.76 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 2.9 to 3.4
- [Ideal Solution]: This steering gear box assembly is best professional solution for Silverado 1500, Sierra 1500, Tahoe, Yukon, Suburban 1500, Avalanche 1500, Yukon XL 1500 and Escalade's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- Power Steering Gear Box Replacement for 1988-2000 Chevrolet C2500 8 Bolt Wheels - [1992-1996 Chevrolet C2500 Suburban] - 1992-1996 Chevrolet C2500 Suburban - [1991-2002 Chevrolet C3500HD] - 1988-2000 Chevrolet K2500 8 Bolt Wheels - [1992-1996 Chevrolet K2500 Suburban] - 1988-2000 Chevrolet K3500 - [1994-2001 Dodge Ram 1500] - 1994-2002 Dodge Ram 2500 - [1994-2002 Dodge Ram 3500]
- Power Steering Gear Box Replacement for 1988-2000 GMC C2500 8 Bolt Wheels - [1992-1996 GMC C2500 Suburban] - 1988-2000 GMC C3500 - [1991-2002 GMC C3500HD] - 1988-2000 GMC K2500 8 Bolt Wheels - [1992-1996 GMC K2500 Suburban] - 1988-2000 GMC K3500 - [1997 GMC Yukon]
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty; you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty - Hydraulically Pressure Tested to Ensure Internal By-Pass for Both High & Low Pressure
- 🍨Vehicle Fitment: Compatible with 1997-2007 Ford For F-350; 2000-2001 F250/F350 Super Duty; 2000-2001 F250/F350 Super Duty 4WD; 1999 F250/F350/F450/F550 Super Duty; 2002-2004 F250/F350/F450/F550 Super Duty; 2000-2001 Ford Excursion;2002-2005 Excursion; 2000-2001 F450/F550 Super Duty; 2000-2001 F450/F550 Super Duty
- 🍨Part OEM Number:27-7569, 277569, 2C3Z3504AARM, F7UZ3504FA, F7UZ3504FARM, F7UZ3504FBRM, YC3Z3504AARM, YC3Z3504ABRM
- 🍨The steering gear box is the heart of the vehicle’s steering system. It guides the wheels’ movement in conjunction with the direction that the steering wheel is rotated, helping achieve ideal steering response for more efficient driving.
- 🍨Specification: ①Condition: New; ②Input Shaft Dia: 18.42mm; ③Output Shaft Dia: 34.93mm; ④Pressure Port Thread Size: 1/2 x 20; ⑤Return Port Thread Size: 5/8 x 18; ⑥Total Turns Lock To Lock: 4.0
- 🍨Please Check The Year/Make/Model Drop Down Menu At The Top Or Product Description Of The Page To Make Sure This Part Fits Your Vehicl.Warranty period one year unlimited miles.If you have any questions about the part,please contact us before purchasing it,we'll reply you within 24 hours. I hope you have an enjoyable shopping experience in our store!
- [Vehicle Fitment]: Compatible with Dodge Ram 1500 1994-2001 ✔ Ram 2500 1994-1998 ✔ Chevrolet Tahoe 1998-1999 ✔ C1500 Suburban 1999 ✔ C2500 1988-2000 ✔ C2500 Suburban 1992-1999 ✔ C35 1998-2000 ✔ C3500 1988-2000 ✔ C3500HD 1991 ✔ K1500 Suburban 1999 ✔ K2500 1988-2000 ✔ K2500 Suburban 1993-1999 ✔ K3500 1988-2000 ✔ C3500HD 1993-1995/1998-2002 ✔ For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with GMC C1500 Suburban 1997-1999 ✔ C2500 1988-2000 ✔ C2500 Suburban 1992 ✔ C3500 1988-2000 ✔ C3500HD 1991 ✔ K1500 Suburban 1997-1999 ✔ K2500 1988-2000 ✔ K2500 Suburban 1992-1996 ✔ K3500 1988-2000 ✔ C2500 Suburban 1996/1998-1999 ✔ C3500HD 1994-1995/1998-2002 ✔ K2500 Suburban 1998-1999 ✔ For Left Hand Drive Only!!!
- [Reference Number]: 26056662, 26068855, 26077888, 26100333, 5083894AA, 5083894AB, 52007323, 52106034, 52113502AA, 52113502AE, 52113556AA, 52113556AB, 52113556AE, 277539, 27-7539
- [Specification]: ①Condition: New; ②Input Shaft Dia: 18.42 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 3.2
- [Ideal Solution]: This steering gear box assembly is best professional solution for Ram 1500, Ram 2500, Tahoe, K1500, K2500, K3500, C1500, C2500 and C3500HD's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- [Vehicle Fitment-1]: Compatible with Chevrolet Suburban 2500 2000-2001✔ Silverado 1500 HD 2001✔ Silverado 1500 Classic 2007✔ Silverado 1500 HD Classic 2007✔ Silverado 2500 1999-2001✔ Silverado 2500 HD 2001-2006✔ Silverado 2500 HD Classic 2007✔ Silverado 3500 2001-2006✔ Silverado 3500 Classic 2007✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with GMC Yukon XL 2500 2000-2001✔ Sierra 1500 HD 2001✔ Sierra 1500 Classic 2007✔ Sierra 1500 HD Classic 2007✔ Sierra 2500 1999-2001✔ Sierra 2500 HD 2001-2006✔ --- For Left Hand Drive Only!!!
- [Reference Number]: 15068759, 19150135, 26099875, 27-7617, 277617, 15166613, 27-7589, 277589
- [Specification]: ①Condition: New; ②Input Shaft Dia: 16.76 mm; ③Output Shaft Dia: 31.75 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M16 x 1.5; ⑥Total Turns Lock To Lock: 3.3
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment-1]: Compatible with Chevrolet C10 1986 ✔ C10 Suburban 1986 (RWD) ✔ C20 1986 ✔ C20 Suburban 1986 (RWD) ✔ C30 1985-1986 ✔ R10 1987 ✔ R10 Suburban 1987-1988 (RWD) ✔ R1500 Suburban 1989-1991 (RWD) ✔ R20 1987-1988 ✔ R20 Suburban 1987-1988 (RWD) ✔ R2500 1989 ✔ R2500 Suburban 1989-1991 (RWD) ✔ --- For Left Hand Drive Only!!!
- [Vehicle Fitment-2]: Compatible with Chevrolet R30 1987-1988 ✔ R3500 1989-1991 ✔ GMC C1500 1985-1986 ✔ C1500 Suburban 1985-1986 (RWD) ✔ C2500 1985-1986 ✔ C2500 Suburban 1985-1986 (RWD) ✔ C3500 1985-1986 ✔ R1500 1987 ✔ R1500 Suburban 1987-1991 (RWD) ✔ R2500 1987-1989 ✔ R2500 Suburban 1987-1991 (RWD) ✔ R3500 1978-1991 ✔ --- For Left Hand Drive Only!!!
- [Engine Type]: It fits the model with 4.3L, 4.8L, 5.0L, 5.7L, 6.2L, 7.4L Engine Only
- [Specification]: ①Reference Number: 7846958, 27-7522, 277522; ②Condition: New; ③Input Shaft Dia: 18.42 mm; ④Output Shaft Dia: 31.75 mm; ⑤Pressure Port Thread Size: M18 x 1.5; ⑥Return Port Thread Size: M16 x 1.5; ⑦Total Turns Lock To Lock: 3.4
- [Ideal Solution]: This steering gear box assembly is best professional solution for C10, C10 Suburban, C20, C20 Suburban, C30, R10, R10 Suburban, R1500 Suburban, R20, R20 Suburban, R2500, R2500 Suburban, R30, R3500, C1500, C2500 and C3500's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- 100% computerized hydraulic testing is performed for proper flow, leakage and performance to ensure perfect fit and function
- All critical components (i.e. campacs, spool valves, etc.) are triple tested to ensure product reliability
- All units are built with 100% new seals and o-rings
- Sector shafts and pistons are 100% processed to ensure surface finish is within O.E. tolerances
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-233
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
PACCAR Incorporated MAR 27, 2024 NHTSA Recall No. : 24V-233 Manufacturer Recall No. : 24PBF 24KWF Manufacturer Information :
Manufacturer Name : PACCAR Incorporated
Address : 777 106TH AVENUE NORTHEAST BELLEVUE WA 98004
Company phone : 940 591 4220
Population :
Number of potentially involved : 782 Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2025-2025 Peterbilt 536, 548, 567, 579 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles with steering gears installed (on production line and offline) while suspect steering gears were at the plants that have not been inspected during the containment sweep.
Production Dates : AUG 02, 2023 – JAN 11, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2025-2025 Kenworth T280, T380, T480, T680, T880, W990 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Vehicles with steering gears installed (on production line and offline) while suspect steering gears were at the plants that have not been inspected during the containment sweep.
Production Dates : OCT 03, 2023 – JAN 16, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : R.H. Sheppard states that certain vehicles may contain a steering gear with a sector shaft that may not meet hardness requirements for the gear teeth.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Sector shaft gear teeth with lower than required hardness may prematurely Part 573 Safety Recall Report 24V-233 Page 2 Description of the Safety Risk : wear, crack or fracture. A fractured gear tooth may interfere with the gear
mechanism leading to binding. A steering gear that binds increases the
likelihood of a crash.
Description of the Cause : R.H. Sheppard explained that a lack of properly working controls on the heat treat oven allowed for some shafts in the batch to have lower than required hardness. Identification of Any Warning
that can Occur : Driver may hear a popping sound when a tooth fractures. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Assembly
Component Part Number : HD94PCB31, HD94PN32, HD94PN33, HD94PP32, J87-6024, J87-6038-001, J87-6043-002, J87-6043-003 Component Name 2 : Steering Gear Component Description : Steering Gear Assembly
Component Part Number : HD94SC12, HD94SC14, J87-6025, J87-6040-001, J87-6040-002 Supplier Identification : Component Manufacturer
Name : R.H. Sheppard
Address : 101 Philadelphia Street
Hanover Pennsylvania 17331-0877 Country : United States Chronology :
01-17-24: Safety and compliance notified by supplier quality that R.H. Sheppard notified them of the issue. Investigation opened. Steering gear serial number inspection and containment began at all affected plants. 01-31-24: Containment complete at all affected plants. 02-09-24: Sheppard notified PACCAR that they submitted an equipment recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-233
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
02-19-24: Began compiling suspect chassis list. 03-05-24: Met with Sheppard to review low hardness shaft steering gear testing and warranty history. 03-11-24: Reviewed containment data with affected plants to firm suspect population.
03-21-24: Full safety committee concurrence with Sheppard equipment recall on determination of safety related defect. As of 03/22/2024, PACCAR received 0 warranty claims and 0 reports about 0 trucks in the field that may be related. 0 reports of deaths or injuries have been received.
Description of Remedy :
Description of Remedy Program : Affected vehicle owners will be notified and dealers will inspect steering
gear serial numbers and replace suspect steering gears free of charge. Owners who incurred costs to obtain a remedy for the problem addressed by the recall in advance of receiving notification may seek reimbursement through the process outlined in the general reimbursement plan on file. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The only way to distinguish a recalled gear and a remedy component is by inspecting the steering gear serial number.
Supplier’s heat treat oven was repaired and re-certified January 2024 to produce properly heat treated sector shafts. Recall Schedule :
Description of Recall Schedule : Dealers and customers will be notified within 60 days.
Planned Dealer Notification Date : MAY 26, 2024 – MAY 26, 2024
Planned Owner Notification Date : MAY 26, 2024 – MAY 26, 2024
* NR – Not Reported
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4/5/24, 11:19 AM Federal Recall Bulletin
https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3J3YXJyYW50eSIsImxpc3… 1/2
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Clone
Safety Recall: 24PBF – Sheppard Steering Gear Sector Shaft
Number
24PBF / 24V233 / 2024-197
Supplier
R. H. Sheppard Co., Inc.
Description
Sheppard Steering Gear Sector Shaft
Date
4/5/2024
What’s New
SAFETY RECALL – INTERIM Noti fi cati on
Certain Peterbilt vehicles from model year 2025 may contain steering gear(s) with a sector shaft that may not meet hardness requirements for the gearteeth due to improper heat-treati ng during assembly. Sector shaft gear teeth with lower than required hardness may prematurely wear, crack, or fracture.A fractured gear tooth may interfere with the gear mechanism leading to binding which in turn may increase the likelihood of a crash.
This bulleti n will be updated when parts and repair procedures are available.
Introduction
Certain Peterbilt vehicles from model year 2025 may contain steering gear(s) with a sector shaft that may not meet hardness requirements for the gearteeth due to improper heat-treati ng during assembly. Sector shaft gear teeth with lower than required hardness may prematurely wear, crack, or fracture.A fractured gear tooth may interfere with the gear mechanism leading to binding which in turn may increase the likelihood of a crash.
This bulleti n will be updated when parts and repair procedures are available.
4/5/24, 11:19 AM Federal Recall Bulletin
https://paccarnet.sharepoint.com/sitepages/wtyfedrecallbltndetail.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaXRlcy9hdXRob3J3YXJyYW50eSIsImxpc3… 2/2
Situation
184
(163 US and 21 Canada) Truck Model Year 2025 536/548/567/579 chassis built from 08/02/2023 through 01/11/2024 with suspect steering gears.
Resolution
Safety Recall
INTERIM NOTIFICATION
This bulleti n will be updated when parts and repair procedures are available.
Federal Law
It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.
Links
24PBF – Chassis List
24PBF – INTERIM US Customer Lett er
24PBF – INTERIM Canadian Customer Lett er
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