| “This site contains affiliate links for which OEMDTC may be compensated” |
February 16, 2024 NHTSA CAMPAIGN NUMBER: 24V116000
Failure of the hitch increases the risk of a crash.
NHTSA Campaign Number: 24V116
Manufacturer Forest River, Inc.
Components TRAILER HITCHES
Potential Number of Units Affected 429
Summary
Forest River, Inc. (Forest River) is recalling certain 2015-2017 Sanibel SNF3550 and 2021-2023 Sanibel SNF3902WB fifth wheels. The hitch (pin box) may not be sufficient for the Gross Vehicle Weight Rating (GVWR) and may fail.
Remedy
Dealers will install a properly rated hitch, free of charge. Owner notification letters are expected to be mailed March 27, 2024. Owners may contact Forest River Customer Service at 1-574-862-1025. Forest River’s number for this recall is 49-1737.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
On February 5, 2024, the manufacturing plant was contacted by a customer that noticed the pin box was rated for less than the printed GVWR on the Federal Placard.
On February 6, 2024, the manufacturing plant requested photos of the pin box and its rating from the customer. Photos where shared with the manufacturing plant which indicated the pin box was under rated. The same day, Forest River’s Office of Corporate Compliance was notified of the concern.
On February 8, 2024, OCC communicated with the chassis supplier to help review if this model was built with the same pin box, or if the pin box was mistakenly installed (OEM or aftermarket).
On February 12, 2024, OCC confirmed that the model was specified manufactured with the incorrect pin box.
On February 14, 2024, after review of all other models by the manufacturing plant, another model was discovered.
On February 16, 2024, Forest Rivers Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall.
6 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| PRIME TIME | SANIBEL | 2015-2017, 2021-2023 |
5 Associated Documents
Recall Acknowledgement
RCAK-24V116-9280.pdf 645.392KB
Defect Notice 573 Report
RCLRPT-24V116-9269.PDF 215.415KB
Miscellaneous Document – Stop Sale Notice – 49-1737
RMISC-24V116-0429.pdf 146.353KB
Loading...
Reload document 
Open in new tab
Recall 573 Report – 2/28/2024 B
RCLRPT-24V116-1838.PDF 214.379KB
Recall 573 Report – 2/28/2024
RCLRPT-24V116-1437.PDF 214.529KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V116&docType=RCL
- Patented rubber shear spring
- Back and forth movement up to 3"
- Side to side movement up to 1.5"
- Reduced back-and-forth chucking
- Fatigue tested to CSA standards
- Product Type :Auto Accessory
- Package Dimensions :32.89" L X14.93" W X8.23" H
- Package Quantity :1
- Package Weight :31.26Lbs
Last update on 2024-04-25 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
STOP SALE NOTICE
Page 1 of 1
February 16, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
2015-2017 SANIBEL SNF3550 AND 2021-2023 SANIBEL SNF3902WB
Forest River has decided that a safety defect exists in certain 2015-2017 Sanibel SNF3550 and 2021-2023 Sanibel SNF3902WB Fifth Wheel Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The pin box (hitch) may be under rated for the Gross Vehicle Weight Rating (GVWR) of the vehicle.
EVALUATION OF RISK:
A pin-box that is not rated for the correct Gross Vehicle Weight Rating may fail, which may lead to a crash.
SERVICE PROCEDURE:
The remedy is currently under development. A Notice will be issued when the remedy is available.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 862-1025
SERVICE CAMPAIGN: 001074
FR ID: 49-1737
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-116
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. FEB 16, 2024 NHTSA Recall No. : 24V-116 Manufacturer Recall No. : 49-1737
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 429 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2015-2017 Forest River Inc. Sanibel SNF3550 Fifth Wheels Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by using manufacturing records of when manufacturing began building the models until the change to standardized upper decks that which require larger rated pin boxes, or the cease of production of SNF3550.
2015 SANIBEL SNF3550 6
2016 SANIBEL SNF3550 6
2017 SANIBEL SNF3550 9
Grand Total – 21 Production Dates : MAY 03, 2014 – AUG 18, 2016
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2023 Forest River Inc. Sanibel SNF3902WB Fifth Wheels Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by using manufacturing records of when manufacturing began building the models until the change to standardized upper decks that which require larger rated pin boxes, or the cease of production of SNF3550.
2021 SANIBEL SNF3902WB 127
2022 SANIBEL SNF3902WB 257
2023 SANIBEL SNF3902WB 24
Grand Total 408 Production Dates : DEC 16, 2020 – OCT 26, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-116 Page 2 Description of Defect :
Description of the Defect : The pin box (hitch) may be under rated for the Gross Vehicle Weight Rating (GVWR) of the vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A pin-box that is not rated for the correct Gross Vehicle Weight Rating may
fail, which may lead to a crash.
Description of the Cause : Engineering Error. Identification of Any Warning
that can Occur : An operator may notice the under-rated pin box begin to deform. Involved Components : Component Name 1 : 15,500 – Pin Box (Hitch) Component Description : 15,500 – Pin Box (Hitch) Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On February 5, 2024, the manufacturing plant was contacted by a customer that noticed the pin box was rated for less than the printed GVWR on the Federal Placard. On February 6, 2024, the manufacturing plant requested photos of the pin box and its rating from the customer. Photos where shared with the manufacturing plant which indicated the pin box was under rated. The same day, Forest River’s Office of Corporate Compliance was notified of the concern. On February 8, 2024, OCC communicated with the chassis supplier to help review if this model was built with the same pin box, or if the pin box was mistakenly installed (OEM or aftermarket). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-116 Page 3 On February 12, 2024, OCC confirmed that the model was specified manufactured with the incorrect pin box. On February 14, 2024, after review of all other models by the manufacturing plant, another model was discovered. On February 16, 2024, Forest Rivers Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. A properly rated pin box will be installed on the vehicle. What is the Forest River Customer Service Phone Number? (574) 862-1025 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Prime Time Forest River, Inc.
Attn: WARRANTY MANAGER
200 SR 19 North (Building 2)
Wakarusa, IN 46573 How Remedy Component Differs from Recalled Component : Affected Component – 15,500 – Pin Box (Hitch) Replacement Component – 18,000 – Pin Box (Hitch) The replacement hitch will now be rated for the GVWR of the vehicle. Identify How/When Recall Condition was Corrected in Production : In late June of 2022, the chassis manufacturer and the manufacturing plant consolidated the upper deck of the SNF3902WB fifth wheel to a more efficient and standardized design, which in turn increased the pin box GVWR rating. The SNF3550 ceased production in MY 2017. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-116
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 27, 2024 – MAR 27, 2024
Planned Owner Notification Date : MAR 27, 2024 – MAR 27, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-116
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. FEB 28, 2024 NHTSA Recall No. : 24V-116 Manufacturer Recall No. : 49-1737
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 408 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2023 Forest River Inc. Sanibel SNF3902WB Fifth Wheels Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by using manufacturing records of when manufacturing began building the models until the change to standardized upper decks that which require larger rated pin boxes, or the cease of production of SNF3550.
2021 SANIBEL SNF3902WB 127
2022 SANIBEL SNF3902WB 257
2023 SANIBEL SNF3902WB 24
Grand Total 408 Production Dates : DEC 16, 2020 – OCT 26, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The pin box (hitch) may be under rated for the Gross Vehicle Weight Rating (GVWR) of the vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A pin-box that is not rated for the correct Gross Vehicle Weight Rating may
fail, which may lead to a crash.
Description of the Cause : Engineering Error. Identification of Any Warning
that can Occur : An operator may notice the under-rated pin box begin to deform. Part 573 Safety Recall Report 24V-116 Page 2 Involved Components : Component Name 1 : 15,500 – Pin Box (Hitch) Component Description : 15,500 – Pin Box (Hitch) Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On February 22, 2024, the manufacturing division provided weight sheet information to OCC that demonstrates that the 2015 through 2017 Sanibel SNF3550 has a Gross Vehicle Weight Rating (“GVWR”) of 15,500, which is the same as the pin box. Separately, OCC reviewed weight reports of 2015 through 2017 Sanibel SNF3550 and found that this model does not exceed the GVWR of the pin box. It is determined that the 2015 through 2017 Sanibel SNF3550 was erroneously included in the campaign whereas it should not have.
Forest River is amending the recall and lowering the vehicle count by 21 for a new total affected scope of 408. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-116
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. A properly rated pin box will be installed on the vehicle.
What is the Forest River Customer Service Phone Number? (574) 862-1025 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Prime Time Forest River, Inc.
Attn: WARRANTY MANAGER
200 SR 19 North (Building 2)
Wakarusa, IN 46573
How Remedy Component Differs from Recalled Component :
Affected Component – 15,500 – Pin Box (Hitch) Replacement Component – 18,000 – Pin Box (Hitch) The replacement hitch will now be rated for the GVWR of the vehicle. Identify How/When Recall Condition was Corrected in Production : In late June of 2022, the chassis manufacturer and the manufacturing plant consolidated the upper deck of the SNF3902WB fifth wheel to a more efficient and standardized design, which in turn increased the pin box GVWR rating. The SNF3550 ceased production in MY 2017. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 27, 2024 – MAR 27, 2024
Planned Owner Notification Date : MAR 27, 2024 – MAR 27, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-116
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. FEB 28, 2024 NHTSA Recall No. : 24V-116 Manufacturer Recall No. : 49-1737
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 408 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2023 Forest River Inc. Sanibel SNF3902WB Fifth Wheels Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by using manufacturing records of when manufacturing began building the models until the change to standardized upper decks that which require larger rated pin boxes, or the cease of production of SNF3550.
2021 SANIBEL SNF3902WB 127
2022 SANIBEL SNF3902WB 257
2023 SANIBEL SNF3902WB 24
Grand Total 408 Production Dates : DEC 16, 2020 – OCT 26, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The pin box (hitch) may be under rated for the Gross Vehicle Weight Rating (GVWR) of the vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A pin-box that is not rated for the correct Gross Vehicle Weight Rating may
fail, which may lead to a crash.
Description of the Cause : Engineering Error. Identification of Any Warning
that can Occur : An operator may notice the under-rated pin box begin to deform. Part 573 Safety Recall Report 24V-116 Page 2 Involved Components : Component Name 1 : 15,500 – Pin Box (Hitch) Component Description : 15,500 – Pin Box (Hitch) Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On February 5, 2024, the manufacturing plant was contacted by a customer that noticed the pin box was rated for less than the printed GVWR on the Federal Placard. On February 6, 2024, the manufacturing plant requested photos of the pin box and its rating from the customer. Photos where shared with the manufacturing plant which indicated the pin box was under rated. The same day, Forest River’s Office of Corporate Compliance was notified of the concern. On February 8, 2024, OCC communicated with the chassis supplier to help review if this model was built with the same pin box, or if the pin box was mistakenly installed (OEM or aftermarket). On February 12, 2024, OCC confirmed that the model was specified manufactured with the incorrect pin box. On February 14, 2024, after review of all other models by the manufacturing plant, another model was discovered. On February 16, 2024, Forest Rivers Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-116
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. A properly rated pin box will be installed on the vehicle.
What is the Forest River Customer Service Phone Number? (574) 862-1025 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Prime Time Forest River, Inc.
Attn: WARRANTY MANAGER
200 SR 19 North (Building 2)
Wakarusa, IN 46573
How Remedy Component Differs from Recalled Component :
Affected Component – 15,500 – Pin Box (Hitch) Replacement Component – 18,000 – Pin Box (Hitch) The replacement hitch will now be rated for the GVWR of the vehicle. Identify How/When Recall Condition was Corrected in Production : In late June of 2022, the chassis manufacturer and the manufacturing plant consolidated the upper deck of the SNF3902WB fifth wheel to a more efficient and standardized design, which in turn increased the pin box GVWR rating. The SNF3550 ceased production in MY 2017. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 27, 2024 – MAR 27, 2024
Planned Owner Notification Date : MAR 27, 2024 – MAR 27, 2024
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END