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January 19, 2024 NHTSA CAMPAIGN NUMBER: 24V030000
Side Marker Lights Not Reflective/FMVSS 108
Non-reflective side marker lights can reduce the trailer’s visibility to other drivers, increasing the risk of a crash.
NHTSA Campaign Number: 24V030
Manufacturer Forest River, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 64
Summary
Forest River, Inc. (Forest River) is recalling certain 2024 Shasta Oasis travel trailers. The side marker lights may not reflect light as intended, which can make it difficult for other drivers to see the trailer. As such, these trailers fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will replace the marker lights, free of charge. Owner notification letters were mailed January 24, 2024. Owners may contact Forest River Customer Service at 1-574-821-1311. Forest River’s number for this recall is 53-1724.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 24V030 / 2024-021 REMEDY INSTRUCTIONS
| Make(s): SHASTA Model(s): MANY, SEE BELOW Model Year(s): 2024 |
Repair Code: RC-056-01-00-004476 Allotted Time: 1.20 HRS. PER UNIT Inspection Code: N/A Allotted Time: N/A |
| Concern: The side marker lamps do not meet F/CMVSS 108 Reflective Requirements. |
Photo(s) Required: NO Prior Authorization Required: NO Part(s) Kit Number: F100509025 Part(s) Return: NO |
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN 2024 – SHASTA – SST16BH, SST16RE, SST29BH, SST31OK, SST31QB & SST32DS
STEP 1. LOOSEN AND REMOVE THE SNAP-ON LENS FROM THE ORIGINAL LIGHT FIXTURE;
STEP 2. REMOVE THE TWO SCREWS THAT ARE HOLDING THE LIGHT ON
STEP 3. GENTLY REMOVE THE LIGHT BASE FROM THE UNIT.
- CUT AND LOOSEN ANY SILICONE FROM AROUND THE LIGHT FIXTURE BASE TO REMOVE IT;
- CLEAN OFF ANY REMAINING SILICONE FROM THE UNIT;
STEP 4. OPEN THE LEVER ON THE WAGO CONNECTOR HOLDING THE WHITE WIRE FROM THE LIGHT FIXTURE AND REMOVE THE WIRE FROM THE CONNECTOR;
- INSERT THE WHITE WIRE FROM THE NEW LIGHT FIXTURE INTO THE CONNECTOR AND CLOSE THE LEVER;
STEP 5. OPEN THE LEVER ON THE WAGO CONNECTOR HOLDING THE COLORED WIRE FROM THE LIGHT FIXTURE AND REMOVE THE WIRE FROM THE CONNECTOR; - INSERT THE COLORED WIRE FROM THE NEW LIGHT FIXTURE INTO THE CONNECTOR AND CLOSE THE LEVER;
STEP 6. PRESS THE FOAM GASKET INTO THE BACK OF THE LIGHT BASE UNTIL IT IS COMPLETELY SEATED;
STEP 7. REINSTALL THE NEW LIGHT FIXTURE BASE USING THE ORIGINAL SCREWS;
STEP 8. GENTLY PRESS THE NEW LENS ONTO THE BASE;
STEP 9. SEAL ALL AROUND THE EDGE OF THE NEW LIGHT FIXTURE WITH CLEAR SILICONE
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January 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2024 Shasta Oasis Travel Trailer recreational vehicles and fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108 – Lamps, reflective devices, and assoc. Equipment.
WHAT IS THE NONCOMPLIANCE?
The side marker lamps do not reflect light as intended per FMVSS 108 Requirements.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
An approaching vehicle from the rear or side may not get the proper indication if conspicuity from the suspect vehicle. Non-reflective side marker lights can reduce the trailer’s visibility to other drivers, increasing the risk of a crash. Additionally, the side marker lamps do not meet FMVSS 108.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The Dealership or Service Center will replace the side marker lamps with lamps that meet F/CMVSS requirements. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.2 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Shasta
Forest River, Inc.
Attn: WARRANTY MANAGER
105 14th St.
Middlebury, IN 46540
Chronology :
On January 11, 2024, Forest River’s Office of Corporate Compliance (“OCC”) was notified that during a routine Corporate Standards Audit, earlier in the day, of the manufacturing plant, the red and amber clearance lamps were discovered to not have the listing of “A” or “A2” which indicate “Reflector” or “Wide Angle Reflector inscribed onto the lens. OCC opened a research item. The vendor was contacted and asked to if the lamps meet the reflectivity requirements.
On January 15, 2024, OCC contact the supplier via phone and email to check on the status of the research originally communicated with on January 11, 2024. The vendor indicated they were working actively work on the research.
On January 16, 2024, OCC was notified by the supplier via phone that they would be have testing completed to ensure the lamps meet FMVSS 108, and are as such for Clearance Lamp (P2) and Reflector (A/A2). OCC only received a letter indicating the lamps meet Clearance Lamp (P2).
On January 19, 2024, The Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SHASTA | OASIS | 2024 |
7 Associated Documents
Miscellaneous Document – Stop Sale Notice – 53-1724
RMISC-24V030-9204.pdf 145.545KB
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Recall Acknowledgement
RCAK-24V030-4196.pdf 651.994KB
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Recall 573 Report – 1/23/2024
RCLRPT-24V030-4789.PDF 215.41KB
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Noncompliance Notice 573 Report
RCLRPT-24V030-9824.PDF 215.337KB
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Manufacturer Notices(to Dealers,etc)
RCMN-24V030-3866.pdf 204.885KB
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Remedy Instructions and TSB
RCRIT-24V030-1664.pdf 114.24KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-24V030-0439.pdf 183.196KB
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For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V030&docType=RCL
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SEOCONTENT-START
STOP SALE NOTICE
Page 1 of 1
January 19, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
CERTAIN 2024 – SHASTA OASIS TRAVEL TRAILERS
Forest River has decided that a safety defect exists in certain 2024 Shasta Oasis Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The side marker lamps do not meet F/CMVSS 108 Requirements.
EVALUATION OF RISK:
An approaching vehicle from the rear or side may not get the proper indication if conspicuity from the suspect vehicle. Additionally, the side marker lamps do not meet F/CMVSS 108.
SERVICE PROCEDURE:
The remedy is still under development.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 821-1311
SERVICE CAMPAIGN: 001061
FR ID: 53-1724
**************************************************************************************************************
IMPORTANT SAFETY RECALL
Page 1 of 2
January 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
This notice is sent to you in accordance with the requirements of Canada’s Motor Vehicle Safety Act and in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2024 Shasta Oasis Travel Trailer recreational vehicles and fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108 – Lamps, reflective devices, and assoc. Equipment Additionally, this non-compliance fails to meet the requirements of Canadian Motor Vehicle Safety Regulations (CMVSS) number 108 – Lamps, reflective devices, and assoc. Equipment. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 11/30/2023 through 1/10/2024.
DEFECT/NONCOMPLIANCE:
The side marker lamps do not meet F/CMVSS 108 Requirements.
EVALUATION OF RISK:
An approaching vehicle from the rear or side may not get the proper indication if conspicuity from the suspect vehicle. Non-reflective side marker lights can reduce the trailer’s visibility to other drivers, increasing the risk of a crash. Additionally, the side marker lamps do not meet F/CMVSS 108.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100509025
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
24V030
2024-021
RC-056-01-00-004476
PERFORM REMEDY
1.2 HRS/UNIT
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 821-1311
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V030
CANADA RECALL: 2024-021
FR ID# 53-1724
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IMPORTANT SAFETY RECALL
Page 2 of 2
The Recall shall be considered the utmost priority to remedy the 2024 Shasta Oasis Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2024 Shasta Oasis Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2024 Shasta Oasis Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2024 Shasta Oasis Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-030
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. JAN 19, 2024 NHTSA Recall No. : 24V-030 Manufacturer Recall No. : 53-1724
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 64 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Forest River Inc. Shasta Oasis Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by manufacturing records of when the plant switched to a new vendor for their clearance lamps.
2024 SHASTA OASIS SST16BH 6
2024 SHASTA OASIS SST16RE 11
2024 SHASTA OASIS SST29BH 20
2024 SHASTA OASIS SST31OK 2
2024 SHASTA OASIS SST31QB 20
2024 SHASTA OASIS SST32DS 5
Grand Total 64 Production Dates : NOV 30, 2023 – JAN 10, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The side marker lamps do not meet F/CMVSS 108 Requirements. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : An approaching vehicle from the rear or side may not get the proper
indication if conspicuity from the suspect vehicle. Additionally, the side marker lamps do not meet F/CMVSS 108. Description of the Cause : The side marker lamps do not meet F/CMVSS 108 Reflective Requirements. Part 573 Safety Recall Report 24V-030 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Amber Marker Lamp Component Description : Amber Marker Lamp Component Part Number : RV-111-04X50-RC Component Name 2 : Red Marker Lamp Component Description : Red Marker Lamp Component Part Number : RV113-07X85-RC-RE-03X30 Supplier Identification : Component Manufacturer
Name : RLUX RV, LLC
Address : 1120 North Main Street
Elkhart Indiana 46514 Country : United States Chronology :
On January 11, 2024, Forest River’s Office of Corporate Compliance (“OCC”) was notified that during a routine Corporate Standards Audit, earlier in the day, of the manufacturing plant, the red and amber clearance lamps were discovered to not have the listing of “A” or “A2” which indicate “Reflector” or “Wide Angle Reflector inscribed onto the lens. OCC opened a research item. The vendor was contacted and asked to if the lamps meet the reflectivity requirements. On January 15, 2024, OCC contact the supplier via phone and email to check on the status of the research originally communicated with on January 11, 2024. The vendor indicated they were working actively work on the research. On January 16, 2024, OCC was notified by the supplier via phone that they would be have testing completed to ensure the lamps meet FMVSS 108, and are as such for Clearance Lamp (P2) and Reflector (A/A2). OCC only received a letter indicating the lamps meet Clearance Lamp (P2). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-030 Page 3 On January 19, 2024, The Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to replace the marker lamps with marker lamps that meet F/CMVSS 108 requirements. What is the Forest River Customer Service Phone Number? (574) 821-1311 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Shasta
Forest River, Inc.
Attn: WARRANTY MANAGER 105 14th St.
Middlebury, IN 46540 How Remedy Component Differs from Recalled Component : Affected Components:
Amber Marker Lamp: RV-111-04X50-RC
Red Marker Lamp: RV113-07X85-RC-RE-03X30
The replacement marker lamps will meet F/CMVSS 108 requirements. RLUX RV, LLC – (574) 529-4911
1120 North Main Street Elkhart, IN, 46514 Identify How/When Recall Condition was Corrected in Production : The week of January 19, 2024, the manufacturing plant changed to clearance lamps that meet F/CMVSS 108 requirements, from a different supplier. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-030
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : FEB 28, 2024 – FEB 28, 2024
Planned Owner Notification Date : FEB 28, 2024 – FEB 28, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-030
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. JAN 23, 2024 NHTSA Recall No. : 24V-030 Manufacturer Recall No. : 53-1724
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 64 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Forest River Inc. Shasta Oasis Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by manufacturing records of when the plant switched to a new vendor for their clearance lamps.
2024 SHASTA OASIS SST16BH 6
2024 SHASTA OASIS SST16RE 11
2024 SHASTA OASIS SST29BH 20
2024 SHASTA OASIS SST31OK 2
2024 SHASTA OASIS SST31QB 20
2024 SHASTA OASIS SST32DS 5
Grand Total 64 Production Dates : NOV 30, 2023 – JAN 10, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
The side marker lamps do not meet F/CMVSS 108 Requirements. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : An approaching vehicle from the rear or side may not get the proper
indication if conspicuity from the suspect vehicle. Non-reflective side marker lights can reduce the trailer’s visibility to other drivers, increasing the risk of a crash. Additionally, the side marker lamps do not meet F/CMVSS 108. Description of the Cause : The side marker lamps do not meet F/CMVSS 108 Reflective Requirements. Part 573 Safety Recall Report 24V-030 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Amber Marker Lamp Component Description : Amber Marker Lamp Component Part Number : RV-111-04X50-RC Component Name 2 : Red Marker Lamp Component Description : Red Marker Lamp Component Part Number : RV113-07X85-RC-RE-03X30 Supplier Identification : Component Manufacturer
Name : RLUX RV, LLC
Address : 1120 North Main Street
Elkhart Indiana 46514 Country : United States Chronology :
On January 11, 2024, Forest River’s Office of Corporate Compliance (“OCC”) was notified that during a routine Corporate Standards Audit, earlier in the day, of the manufacturing plant, the red and amber clearance lamps were discovered to not have the listing of “A” or “A2” which indicate “Reflector” or “Wide Angle Reflector inscribed onto the lens. OCC opened a research item. The vendor was contacted and asked to if the lamps meet the reflectivity requirements. On January 15, 2024, OCC contact the supplier via phone and email to check on the status of the research originally communicated with on January 11, 2024. The vendor indicated they were working actively work on the research. On January 16, 2024, OCC was notified by the supplier via phone that they would be have testing completed to ensure the lamps meet FMVSS 108, and are as such for Clearance Lamp (P2) and Reflector (A/A2). OCC only received a letter indicating the lamps meet Clearance Lamp (P2). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-030 Page 3 On January 19, 2024, The Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to replace the marker lamps with marker lamps that meet F/CMVSS 108 requirements. What is the Forest River Customer Service Phone Number? (574) 821-1311 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Shasta
Forest River, Inc.
Attn: WARRANTY MANAGER 105 14th St.
Middlebury, IN 46540 How Remedy Component Differs from Recalled Component : Affected Components:
Amber Marker Lamp: RV-111-04X50-RC
Red Marker Lamp: RV113-07X85-RC-RE-03X30
The replacement marker lamps will meet F/CMVSS 108 requirements. RLUX RV, LLC – (574) 529-4911
1120 North Main Street Elkhart, IN, 46514 Identify How/When Recall Condition was Corrected in Production : The week of January 19, 2024, the manufacturing plant changed to clearance lamps that meet F/CMVSS 108 requirements, from a different supplier. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-030
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : FEB 28, 2024 – FEB 28, 2024
Planned Owner Notification Date : FEB 28, 2024 – FEB 28, 2024
* NR – Not Reported
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RECALL 24V030 / 2024-021 REMEDY INSTRUCTIONS Make(s): SHASTA
Model(s): MANY, SEE BELOW
Model Year(s): 2024 Concern:
The side marker lamps do not meet F/CMVSS 108 Reflective Requirements. Repair Code: RC-056-01-00-004476
Allotted Time: 1.20 HRS. PER UNIT Inspection Code: N/A Allotted Time: N/A Photo(s) Required: NO
Prior Authorization Required: NO Part(s) Kit Number: F100509025 Part(s) Return: NO
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling.
Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN 2024 – SHASTA – SST16BH, SST16RE, SST29BH, SST31OK, SST31QB & SST32DS
STEP 1. LOOSEN AND REMOVE THE SNAP-ON LENS FROM THE ORIGINAL LIGHT FIXTURE; STEP 2. REMOVE THE TWO SCREWS THAT ARE HOLDING THE LIGHT ON
STEP 3. GENTLY REMOVE THE LIGHT BASE FROM THE UNIT.
• CUT AND LOOSEN ANY SILICONE FROM AROUND THE LIGHT FIXTURE BASE TO REMOVE IT;
• CLEAN OFF ANY REMAINING SILICONE FROM THE UNIT;
STEP 4. OPEN THE LEVER ON THE WAGO CONNECTOR HOLDING THE WHITE WIRE FROM THE LIGHT FIXTURE AND REMOVE THE WIRE FROM THE CONNECTOR;
• INSERT THE WHITE WIRE FROM THE NEW LIGHT FIXTURE INTO THE CONNECTOR AND CLOSE THE LEVER; STEP 5. OPEN THE LEVER ON THE WAGO CONNECTOR HOLDING THE COLORED WIRE FROM THE LIGHT FIXTURE AND REMOVE THE WIRE FROM THE CONNECTOR;
• INSERT THE COLORED WIRE FROM THE NEW LIGHT FIXTURE INTO THE CONNECTOR AND CLOSE THE LEVER; STEP 6. PRESS THE FOAM GASKET INTO THE BACK OF THE LIGHT BASE UNTIL IT IS COMPLETELY SEATED;
STEP 7. REINSTALL THE NEW LIGHT FIXTURE BASE USING THE ORIGINAL SCREWS; STEP 8. GENTLY PRESS THE NEW LENS ONTO THE BASE;
STEP 9. SEAL ALL AROUND THE EDGE OF THE NEW LIGHT FIXTURE WITH CLEAR SILICONE
STEP 10. CLAIM REPAIR CODE.
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IMPORTANT SAFETY RECALL
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January 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2024 Shasta Oasis Travel Trailer recreational vehicles and fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108 – Lamps, reflective devices, and assoc. Equipment.
WHAT IS THE NONCOMPLIANCE?
The side marker lamps do not reflect light as intended per FMVSS 108 Requirements.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
An approaching vehicle from the rear or side may not get the proper indication if conspicuity from the suspect vehicle. Non-reflective side marker lights can reduce the trailer’s visibility to other drivers, increasing the risk of a crash. Additionally, the side marker lamps do not meet FMVSS 108.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The Dealership or Service Center will replace the side marker lamps with lamps that meet F/CMVSS requirements. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.2 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Shasta
Forest River, Inc.
Attn: WARRANTY MANAGER
105 14th St.
Middlebury, IN 46540
What if you no longer own this vehicle?
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V030
CANADA RECALL: 2024-021
FR ID# 53-1724
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IMPORTANT SAFETY RECALL
Page 2 of 2
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 821-1311
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2024-021
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 24V030
Sincerely,
Forest River, Inc.
Office of Corporate Compliance**************************************************************************************************************
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SEOCONTENT-END