Check Partition Wall Bolts – 2019-2021 Freightliner Sprinter

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December 21, 2023 NHTSA CAMPAIGN NUMBER: 23V876000

Partition Wall May Detach

A detached partition wall can increase the risk of injury.

 

NHTSA Campaign Number: 23V876

Manufacturer Daimler Vans USA, LLC

Components STRUCTURE

Potential Number of Units Affected 387

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

 

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3TREWAN.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Vans Recalls

 


DATE: January, 2024

2024010006

Check Partition Wall Bolts

This is to notify you of a Pending Recall Campaign to check the paron wall bolts on approximately 51 MY 2019-2021 Freightliner Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter Vans, has determined that on certain Sprinter (907 platform) vehicles, the bolted connection of the paron wall might not meet specifications. In this case, a deformation of the paron wall under load could be possible. In addition, an influence on the load securing function cannot be ruled out, which could increase the risk of injury in the event of a crash.

 

What We’re Doing

DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealerships will check the paron wall bolts on the affected vehicles and rework them, if necessary. if necessary. If a customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement.

 

Parts

Parts are available and can be ordered as necessary.

 

Given this noce, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification unl the vehicle has been repaired.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed unl repaired.

Additionally, given this noce, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification unl the vehicle has been repaired.

 

Customer Notification Timeline

An owner notification letter to be mailed in January, 2024.

 

Parts ordering note

Part no. Designation Quantity
A 000 990 31 11 Screw As Needed
A 000 986 32 01 09 Preservation agent As Needed

 

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Chronology :

In November 2022, MBAG identified a deviation in production instructions for workers regarding the number of bolts used to install the partition wall in certain Sprinter (907 platform) vehicles.

In December 2022, MBAG initiated a plant check and rework campaign for vehicles that remained in MBAG’s control to ensure that partition walls were secured in accordance with design specifications.

Beginning in early 2023, MBAG reviewed its production process documentation to identify potentially affected vehicle models. These analyses determined that only one specific option code combination of Sprinter vehicles (907 platform) might have been produced using an incorrect number of bolts.

Starting in July 2023, MBAG conducted further reviews and analyses to identify potential consequences of the identified issue.

Between October and November 2023, MBAG reviewed the results of these analyses and determined, that the number of bolts used for the partition walls installed in the vehicles might not be sufficient in the event of a crash because the partition wall might become deformed or dislodged due to forces applied by a carried load in certain crash scenarios.

In November and December 2023, MBAG analyzed production records of Sprinter vehicles with a variety of different configurations to determine the population of potentially affected vehicles.

On December 15, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or injury related to this defect in the US.

 


32 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER SPRINTER 1500 2019-2021
FREIGHTLINER SPRINTER 2500 2019-2021
FREIGHTLINER SPRINTER 3500 2019-2021
FREIGHTLINER SPRINTER 4500 2019-2021
MERCEDES-BENZ SPRINTER 1500 2019-2023
MERCEDES-BENZ SPRINTER 2500 2019-2023
MERCEDES-BENZ SPRINTER 3500 2019-2023
MERCEDES-BENZ SPRINTER 4500 2019-2023

 


8 Associated Documents

Defect Notice 573 Report

RCLRPT-23V876-6834.PDF 214.165KB

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Recall Acknowledgement

RCAK-23V876-7486.pdf 645.589KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V876-6945.pdf 199.521KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V876-7235.pdf 161.957KB

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Recall 573 Report – January 10, 2024

RCLRPT-23V876-4283.PDF 214.399KB

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Recall 573 Report – January 10, 2024

RCLRPT-23V876-8989.PDF 214.493KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V876-2690.pdf 741.531KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V876-7733.pdf 765.625KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V876&docType=RCL

 


 

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Last update on 2024-06-15 / Affiliate links / Images from Amazon Product Advertising API

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