SC0457 – Bendix (Sheppard Steering Gear Recall) – 2024 Mack Anthem, Pinnacle, & Terrapro

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December 26, 2023 NHTSA CAMPAIGN NUMBER: 23V899000

Steering Gear Assembled Incorrectly

A loss of steering control increases the risk of a crash.

 

NHTSA Campaign Number: 23V899

Manufacturer Mack Trucks, Inc.

Components STEERING

Potential Number of Units Affected 284

 

Summary

Mack Trucks, Inc. (Mack) is recalling certain 2024 Anthem, Pinnacle, and Terrapro vehicles. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.

 

Remedy

Dealers will inspect and replace the defective gears as necessary, free of charge. Owner notification letters are expected to be mailed February 23, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0457.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Description

On certain vehicles, the steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in a possible loss of vehicle steering. Loss of steering increases the risk of a crash.

Vehicles will be inspected for suspect steering gear serial numbers and those suspect gears will be replaced with remedy gears.

 

Model and Model Years Affected

  • Certain 2024 Mack Anthem, Pinnacle and TerraPro vehicles manufactured March 16, 2023 throughDecember 21, 2023.

 

Vehicle Quantities

  • 305 vehicles (283 US, 21 Canada and 1 Mexico)

 

Dealer Responsibilities

  • The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
  • Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Notification Release Schedule

  • Vehicle list will be posted on the Trucks Dealer Portal December 27, 2023.•Owner notification letters will be released on or before February 23, 2024.

 

Contact

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.

 


Chronology :

December 18, 2023 Volvo Product Safety Office receives notification from Bendix (Sheppard) regarding their filing of an equipment recall on December 18, 2023

December 19, 2023 Sheppards filing is reviewed and recommendation that this be raised to Product Safety Committee as a potential product safety defect.

December 21, 2023 The Product Safety Committee meets and decides that a product safety defect exists.

December 26, 2023 DIR 573 Report filed with NHTSA

There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
MACK ANTHEM (AN) 2024
MACK PINNACLE (PI) 2024
MACK TERRAPRO (TE) 2024

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23V899-3340.PDF 215.556KB

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Recall Acknowledgement

RCAK-23V899-3697.pdf 645.38KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V899-1160.pdf 131.185KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V899&docType=RCL

 


 

Bestseller No. 1
Johnsen's 4611 Power Steering Fluid - 1 Gallon
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Lucas Oil 10008 Power Steering Fluid - 1 Quart
  • Package Dimensions: 23.2 H x 6.9 L x 11.2 W (centimetres)
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  • Fit type: Universal
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Bar's Leaks High Mileage Power Steering Repair, 16 oz.
  • REDUCES NOISE AND SMOOTHES OUT HARD STEERING: A unique dual cavity bottle containing a combination of the best performance additives to repair the most common power steering fluid related problems.
  • STOPS LEAKS AND RECONDITIONS RACK & PINION: Power Steering Repair can be used to top-off the existing fluid when low, or add a bottle when changing fluid.
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Lubegard 23232 Complete Synthetic Power Steering Fluid, 32 fl. oz.
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Lubegard 24242 Complete Synthetic Honda Power Steering Fluid, 32 fl. oz.
  • For 2007 and up Honda and Acura vehicles, Backwards compatible with older Honda and Acura vehicles
  • Lubricates and reduces wear in the pump, Prevents rust of the steel parts
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  • Protects and cleans the seals and hoses
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Prestone AS269 Power Steering Fluid for Asian Vehicles - 12 oz.
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STP Power Steering Fluid, Steering Wheel Cleaner Protects Against Wear and Pump Breakdown in Cars and Trucks, 32 Oz, STP
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BlueDevil Products Power Steering Fluid w/Stop Leak - 1 Quart
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Bestseller No. 9
Pentosin CHF 11S (2 x 1L Bottles) Power Steering Hydraulic System Synthetic Oil
  • Oem equivalent part number: JLM21112, Q1320001, 88901975, G002000
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SaleBestseller No. 10
Bar's Leaks 1630 Power Steering Stop Leak - 11 oz,Grey
  • 1 bottle treats 4 to 5 quarts of oil
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  • Part number: 1630

Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API

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