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December 6, 2023 NHTSA CAMPAIGN NUMBER: 23V820000
Incorrectly Installed Passenger Backrest May Break
A broken passenger backrest may result in the passenger falling off the motorcycle, increasing the risk of injury.
NHTSA Campaign Number: 23V820
Manufacturer Ducati North America
Components SEATS
Potential Number of Units Affected 2,906
Summary
Ducati North America (Ducati) is recalling certain 2016-2023 XDiavel S and XDiavel STD motorcycles. The passenger backrest may break if it is installed incorrectly or used incorrectly by the passenger.
Remedy
Dealers will inspect the passenger backrest installation, tighten the screws as necessary, and also apply a warning sticker on the component, free of charge. Owner notification letters are expected to be mailed January 9, 2024. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-23-005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
CR262 – Passenger Backrest Inspection
XDiavel Model Year 2016-2023 (all versions)
Safety Recall Campaign SRV-RCL-23-005
December 12, 2023
As a result of continuous quality checks on the operational products, we have found that the passenger backrest could break if it is installed incorrectly and/or used incorrectly.
We have found two cases where the passenger backrest could crack and/or break. In the first case, one or more fixing screws could come loose, leading to the breakage of the backrest. In the second case, if the passenger leans solely on the backrest without holding onto the rider or the retention seat strap, the backrest could break, increasing the risk of a where a passenger could fall.
For this reason, on the vehicle fleet involved in this recall campaign, we decided to inspect the component, to reassemble it according to the procedure and to apply a warning sticker, according to one of the 3 different types of repairs described below:
1. TYPE 1 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If there are no cracks or breaks found in the component, it can be re-installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.
2. TYPE 2 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If cracks and/or breaks are found in the component, it must be replaced. The new backrest must then be installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.
3. TYPE 3 Repair – If the backrest is not installed on the motorcycle (because the Client has decided not to install it), the Client will be asked to take the backrest to the dealer for the application of a warning sticker on the passenger backrest. At the same time, the Client must be informed that, if at any time they choose to use the backrest, it must be installed by a dealer who will professionally install it following the specified procedure. This is the only way to certify the application of the sticker and ensure the correct installation.
Service Solution
WARNING
The procedure described in the document is not particularly difficult, however, for the operation to be completed successfully and to comply with the set time, it is necessary to thoroughly follow the sequence of the indicated operations.
Therefore, we recommend taking your time to fully understand the procedure before attempting its implementation on the motorcycle (always print the document in color for a better understanding).
1. If the backrest is installed on the motorcycle proceed with point 2 otherwise go to point 6.
2. Remove passenger seat.
3. Remove the passenger backrest by fist removing the 2 lower fixing screws and then the 2 upper fixing screws.
4. Carry out a visual check of the backrest, focusing particularly on the areas adjacent to the 4 fixing holes (see photo with examples of possible cracks
a. If the passenger backrest is undamaged (no cracks and/or breaks), the backrest can be reinstalled.
b. If the backrest shows cracks and/or breaks, the passenger backrest must be replaced with a new one ordered from the spare parts warehouse.
5. Install the passenger backrest.
5.1 Thoroughly clean the threads of the 4 fixing screws to remove the previously applied Loctite.
5.2 Reapply LOCTITE 243 to the threads of the screws, then install the backrest and first just hand tighten the 2 upper M8x14 screws (1).
Check for the presence of the 2 flat washers 8.2x17x1 part no. 85213101A where provided (see table below).
UP TO frame serial number: ZDMGA00AAKB010234 | From frame number: ZDMGA00AAKB010235 |
For passenger backrest part numbers 8291F611A and 8291F612A | For passenger backrest part no. 8291F613A |
DO NOT install the washers | Install (if not already fitted) 2 flat washers 8.2x17x1 part no. 85213101A to fix the upper M8x14 screws |
5.3 Then start the 2 lower M8x18 screws (2), applying LOCTITE 243 to the threads of the screws.
5.4 Tighten first the 2 lower M8x18 screws (2) to a torque of 24 Nm ± 10%.
5.5 Then tighten the 2 upper M8x14 screws (1) to a torque of 20 Nm ± 10%
UP TO frame serial number: ZDMGA00AAKB010234 |
From frame number: ZDMGA00AAKB010235 |
For passenger backrest part numbers 8291F611A and 8291F612A | For passenger backrest part no. 8291F613A |
DO NOT install the washers | Install (if not already fitted) 2 washers part no. 85213101A to fix the upper M8x14 screws |
6. Thoroughly clean the surface of the backrest and apply the warning sticker part no. 43315251A exactly at the point indicated in the figure.
7. Install the passenger seat and check that the retention strap is present and correctly positioned.
8. When returning the motorcycle or the backrest to Clients, inform them of the correct use of the backrest, as per the note in the Owner’s manual.
Chronology :
On October 2017, following some reports from the network of broken passenger backrests, Ducati Motor Holding has started to review and analyze warranty claims, customers contact records and collected some passenger backrests from the field. Ducati Motor Holding started to analyze the possible causes of the breakages. At this first stage of the analysis, the passenger backrests broken analyzed, did not show a possible failure caused by a component defect.
Subsequently, Ducati Motor Holding decided to start a constant and detailed monitoring of the field report and trying to collect any additional broken parts for analysis.
That analysis was very difficult because the passenger backrest is supplied with the motorbike as additional accessory, and it is not installed by the factory, because it is up to the Customer to decide to install it. The installation could have been made by the Customer, by third party or by the dealer and these variables have further complicated the analysis.
During the monitoring above, Ducati Motor Holding become aware of a total of six potential safety cases, none of these reports came from USA.
The final stage of the analysis led us to the conclusion that the cause of the passenger backrests breakage is due to an incorrect installation of the component and/or an incorrect usage by the passenger.
On December 05, 2023, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign to affected bike park.
16 Affected Products
Vehicles
MAKE | MODEL | YEAR |
DUCATI | XDIAVEL S | 2016-2023 |
DUCATI | XDIAVEL STD | 2016-2023 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V820-7243.PDF 216.637KB
Recall Acknowledgement
RCAK-23V820-2818.pdf 645.444KB
Safety Bulletin – Dealer Safety Bulletin re Passenger Backrest Inspection
RCSB-23V820-4852.pdf 620.688KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V820&docType=RCL
- 1.【Bracket Material】Iron.【Pad Material】Soft Leather.Chrome finish promise no scratch on surface,Processing technology:Dust anti-UV test 36 hours,crash test,grid test method to test adhesion. Plating can be tested by salt spray 96 hours neutral, copper layer 35um.Plating grade 8 above.We manufacture them with professional techniques and great quality material.
- 2.【High quality】The backrest sissy bar is made of high quality metal material,sturdy and durable.The backrest pad with zipper gives you convenience for detachment,made of high quality and breathable PU leather,Built-in Sponge,provide enough back support for passengers,improve the comfort of long time riding.
- 3.【Fitment】Compatible with for 2009-Later Touring,➤Compatible with for Road King FLHR,➤Compatible with for Road King Classic FLHRC,➤Compatible with for Street Glide FLHX,➤Compatible with for Street Glide Special FLHXS,➤Compatible with for CVO Street Glide FLHXSE,➤Compatible with for Screamin Eagle Street Glide FLHXSE2,➤Compatible with for CVO Screamin Eagle Street Glide FLHXSE3,Must equipped with required Docking Hardware Kits (NOT INCLUDED).
- 4.【Fitment 】Compatible with for Electra Glide Standard FLHT,➤Compatible with for Electra Glide Ultra Limited FLHTK,➤Compatible with for Ultra Electra Glide Standard FLHTC,➤Compatible with for Ultra Classic Electra Glide Standard FLHTCU,➤Compatible with for Road Glide FLTR,➤Compatible with for Road Glide Ultra FLTRU,➤Compatible with for Road Glide Custom FLTRX,➤Compatible with for CVO Road Glide Ultra FLTRUSE,➤Compatible with for CVO Road Glide Custom FLTRXSE,etc.
- 5.【Package】Package include 1 Detachable Backrest Sissy Bar (Luggage Rack Latch Clip included).It is perfect to decorate your motorcycle.
- COMPATIBLE WITH A WIDE RANGE OF MODELS: The KEMIMOTO motorcycle backrest organizing kit is specially designed for passengers to easily access while riding. The motorcycle backrest bag measures 11.80 x 8.26 x 1.65 inches and fits most motorcycles with a rider backrest, compatible but not limited to 2009-2022 models, Touring, CVO Street Glide, CVO Road Glide Limited, Tri Glide, Softail, Dyna, and Sportster models.
- PROVIDE ADDITIONAL STORAGE: The backrest organizer for a motorcycle has 2 waterproof zippered pockets and 1 mesh pocket for drinks, which can give you a place to store your phone and cups while riding. KEMIMOTO motorcycle driver backrest bag also has an additional headphone jack, which allows you to listen to music very happily during the journey, and you will no longer have to worry about the phone falling off during riding.
- TWO-SIDE STRAPS FOR EASY ADJUSTMENT: The straps on both sides of the motorcycle sissy bar bag can be adjusted so that the rear storage pocket fits your backrest like a glove. It can be easily installed and removed in minutes without any tools.
- MADE OF PREMIUM WATERPROOF MATERIALS: The rider backrest organizer box is made of high-quality PU leather for durability. The high-quality surface is not only waterproof but also easily withstands harsh weather.
- SERVICE: The KEMIMOTO Motorcycle backrest organizing kit will make long rides a breeze and keep your essentials safe. For any questions about this backrest organizer, please feel free to email us. We will help you solve the problem.
- ♡[Processing Technology] Plating can be tested by salt spray 96 hours neutral,copper layer 35um.Nickel 18um chromium 0.25un,plating grade 8 above We manufacture them with professional techniques and great quality material,durable and sturdy.
- ♡【Feature】The detachable backrest sissy bar have superior quality and durable pad with zipper,make you convenience for detachment and use.Upgrade the look of your motorcycle and add a high-end visual effect to your motorcycle.
- 【Fitment】▷The backrest is compatible with for 2014-LaterTouring Street Glide Road Glide Road King Electra Glide models.Note:The backrest does not compatible with for Special CVO Classic and Ultra models.Because for the CVO and Special models' docking hardware kit are wider than normal models' about 1.5'.
- ♡[High Quality]The backrest and luggage rack is made of high quality Iron,the docking hardware is made of Billet Aluminum.The backrest pad has soft sponge inside,provides passengers with excellent back support for improved ride comfort on long travel.
- ♡[Package Included] 1X Detachable Backrest Sissy Bar ( Luggage Rack Latches Clip included, Note: The Backrest is unassembled ) ,1X Detachable Stealth Luggage Rack,2x 4-point docking hardware kit.Sturdy rear luggage rack for easy carrying and storage of your travel bag and other luggage items.
- Made of premium material, durable for usage.
- Fine workmanship, effective replacement for motorcycle parts, easy to install and convinent to use.
- Easy to install, direct replacement
- Stylish design, a nice decoration for your vehicle with good working condition
- 1.【Technique】Black polished finish promise no scratch on surface,Processing technology:Dust anti-UV test 36 hours,crash test,grid test method to test adhesion.Plating grade 8 above,can be tested by salt spray 96 hours neutral,copper layer 35um.Smooth surface,fashionable appearance,and high-quality production technology ensure that the backrest is sturdy and durable,not easy to scratch or paint off.
- 2.【Fitment】The sissy bar is compatible with for 2009-2023 Touring➤Road King FLHR/Classic FLHRC➤Street Glide FLHX/Special FLHXS➤CVO Street Glide FLHXSE➤Screamin Eagle Street Glide FLHXSE2➤Screamin Eagle Street Glide FLHXSE3➤Electra Glide Standard FLHT/Ultra Limited FLHTK➤Ultra Electra Glide Standard FLHTC➤Ultra Classic Electra Glide Standard FLHTCU➤Road Glide FLTR/Ultra FLTRU/Custom FLTRX➤CVO Road Glide Ultra FLTRUSE /Custom FLTRXSE,etc.
- 3.【Note】The backrest sissy bar must equipped with required Docking Hardware Kits (NOT INCLUDED).NOT compatible with for Trike '09-Later CVO Models with rigid mount Tour-Pak and '14 Touring models with rigid mount Tour-Pak.'09-'13 FLHTC, FLHTCU, FLHTK , FLTRU and models equipped with Original Equipment Rigid Mount Tour-Pak require Detachable Tour-Pak Rack Kit P/N 53246-09A.
- 4.【Feature】Sturdy and Black Finish,Sissy bar Bracket:Steel metal,Pad:PU Leather + Foam.Unique rotary latches clips with keys to provide additional security and peace of mind when parking your vehicle.Soft Cushion Pad and 28"" tall Sissy bar provide great back support for passenger,improve riding comfort in a long haul trip.
- 5.【Design】Detachable Design,Easy Installation and removal when you not Need it,Simply slide into the position on the docking point,and then fingertip latches are clicked into position for lock.Package included 1 Set of Sissy Bar Backrest with rotary latches (Lock with Keys).Install the backrest sissy bar to increase the practicality and aesthetics to your cycling.
- Sissy Bar : Replacement for Kawasaki Vulcan S 650 VN650 2015 2016 2017 2018 2019 2020.
- Detachable Backrest: High Quality Detachable Backrest Sissy Bar; Not Included Instructions.
- Driver Rider Backrest: Finished with a black powder coating ,with excellent quality and could be used for a long time.
- Sissy Bar Backrest :Filled with sponge, which provides softness and sufficient support for the back, give our passengers a comfortable condition in the long-haul trip.
- We provide different models and years backrests for our buyers, you could enter our shop to choose the best part for you motorcycle. And Please exact the best fitment model/year part before you purchase it, thanks!
- Fitment:Fits for 1997-2023 Harley Touring Davidson Touring Street Glide Road King Electra Glide
- Replacement:This Detachables Passenger Backrest Pad fits on Standard Height Harley HD Detachable Passenger Sissy Bar P/N 52300324, 52627-09, 54247-09, 52933-97b or 52805-97B,fits on Tall Harley HD Detachable Passenger Sissy Bar P/N 52723-06, Premium Harley HD Detachable Sissy Bar 5230057 or 52300258
- Material:This backrest pad is made of high quality and breathable PU leather,Built-in high quality sponge,provide enough back support for passengers,improve the comfort of long time riding.Pad with zipper gives you convenience for detachment.
- Size:11.8*8.3*2 inches,Color:Chrome
- Package Included:1 Detachable Passenger Backrest Pad
- FITMENT - The rear passenger sissy bar for Harley 2009-later Touring models equipped with required Docking Hardware Kits. 2009-later Touring models equipped with rigid-mount Tour Pack Pak luggage require purchase of appropriate Detachables Tour Pack Pak Conversion Kit.
- HIGHEST STANDARDS - The aftermarket detachable sissy bar with mount kit are constructed from heavy metal ensure bracket will not rust and long service life, provide utmost full low back support for passanger safety. Polished from 3 to 5 times higher strength and smooth surface provide perfect appearance, not easy to peel paint
- MAXIMUM COMFORT - The back cushion of passenger sissy bar is constructed from PU leather with good water resistance, the built-in memory foam has a high density ensuring soft for passenger maximum comfort. The hook and loop straps self-adhesive cinch straps has strong adhesion, not easy to fall off, easy for disassembly or cleaning.
- SECURE YOUR VALUABLES - The rotary docking latches with locks give your passenger peace-of-mind while adding form and function to your bike with a motorcycle rear seat backres. The spring of this rotary docking latches with locks is very smooth,even if you insert and remove the key multiple times, there is no jamming.
- EASY TO INSTALL - One-piece uprights feature an exclusive rotary docking Latche with key system that permits the backrest to be installed or removed in seconds to add versatility to your ride. The sissy bar upright simply slips into position on the docking points, and the fingertip latches are clicked into position for a positive lock.
- Fitment - OUMURS passanger backrest fit for 1997-2008 Harley Touring,Road King FLHR, Road King Classic FLHRC,Street Glide FLHX,Street Glide Special FLHXS,CVO Street Glide FLHXSE,Electra Glide FLHT,Road Glide FLTR equipped with docking hardware kit.
- Adjustable Sissy Bar - The sissy bar angle is adjustable with screw, you can adjust the most comfortable angle for seating, backrest pad wit high quality synthetic leather pad it will improve your passenger ride experience
- Easy to Install - OUMURS Sissy Bar Motorcycle Backrest is easy to install, the sissy bar be installed or removed from your motorcycle in seconds. You can easy to install the sissy bar by yourself in a short time
- High Quality - Crafted from premium-grade steel, the surface is treated with anti-corrosion and abrasion-resistant coatings, ensuring exceptional durability and an extended lifespan. The backrest pad is made with top-quality synthetic leather and plush foam filling, providing unparalleled comfort.
- Specifications - Sissy Material: Synthetic Leather + Foam + Iron, Surface; Measurements:Backrest Pad: 295mm*215mm; Rack: 243mm*215mm;
- ❶【Motorcycle Backrest Pad Kit】: 100% Brand New; Material: PVC / PU; Color: Black; Placement on Vehicle: Rear; Size: Reference second Pictures.
- ❷【FFeatures】: High class quality, durable for long term use; Zipper opening design, convenient to detach and keep clean; Pad filled with soft foam, make passengers have a good ride experience.
- ❸【Fitment】: Suitable for all Harley-Davidson Touring models 2009-2014.Fit For Most Of The Harley Yamaha Honda Suzuki Kawasaki Bikes / Custom Bikes / Choppers / Touring / Cruiser
- ❹【Installation】: Minor modification may be required for mounting, Package Come With Mounting Brackets.
- ❺【NATGIC Warranty & Service】: NATGIC Product are strictly tested for sale!!! We offer"TWO YEAR"warranty on items damaged during delivery or have a confirmed manufacturer defect.If hava any question or you want to write a review,please feel free to cantact us. [Amazon filter system may not be 100% accurate or up to date, if you are not sure which bulb model fit your vehicle, please contact with us.]
Last update on 2024-04-20 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-820
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ducati North America DEC 06, 2023 NHTSA Recall No. : 23V-820 Manufacturer Recall No. : SRV-RCL-23-005 Manufacturer Information :
Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue
Sunnyvale CA 94089
Company phone : 650-933-9800
Population :
Number of potentially involved : 2,906 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2016-2023 Ducati XDiavel S and STD versions Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : Reports from the network of broken passenger backrests, Ducati Motor Holding started to review and analyze warranty claims, customers contact records and collected some passenger backrests from the field. Ducati Motor Holding started to analyze the possible causes of the breakages.
The final stage of the analysis led us to the conclusion that the cause of the passenger backrests breakage is due to an incorrect installation of the component and/or an incorrect usage by the passenger.
There is not a replacement component; it is a check that the component is correctly installed according to the prescribed process and tightening torque; additionally, a dedicated warning sticker will be applied on the component, to inform the passenger how to properly use it.
All produce XDiavel versions are included from 2016-2023 a total of 2906 units. Production Dates : NOV 04, 2015 – JUN 14, 2022
VIN Range 1 : Begin : ZDM13BKW1GB000066 End : ZDM13BKW1PB011942 ✔ Not sequential Description of Defect :
Description of the Defect : The passenger backrest could crack and could break if it is incorrectly installed by the customer and/or used incorrectly by the passenger. The passenger backrest is supplied, with all XDiavel motorcycle, as an additional accessory but not installed because it is up to the customer to decide to install it.
All the motorcycles are originally equipped with the passenger retainer seat strap that is the primary homologated passenger retainer system. The
passenger retainer seat strap does not have any potential issue. Part 573 Safety Recall Report 23V-820 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the passenger backrest is not properly installed and if the passenger is not holding on to the rider or the retainer seat strap, the passenger backrest could break, causing the passenger to fall increasing the risk of injury.
Description of the Cause : The passenger backrest is installed with four bolts, if one or more bolt is not properly tightened, it could be loose and if the passenger improperly uses the backrest without anchoring themselves to the retainer seat strap, the passenger backrest could break. Identification of Any Warning
that can Occur : If the passenger backrest fixing screws became loose, the customer could feel it vibrating or making a noise. Involved Components : Component Name 1 : passenger backrest Component Description : passenger backrest Component Part Number : 8291P451A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On October 2017, following some reports from the network of broken passenger backrests, Ducati Motor Holding has started to review and analyze warranty claims, customers contact records and collected some passenger backrests from the field. Ducati Motor Holding started to analyze the possible causes of the breakages. At this first stage of the analysis, the passenger backrests broken analyzed, did not show a possible failure caused by a component defect. Subsequently, Ducati Motor Holding decided to start a constant and detailed monitoring of the field report and trying to collect any additional broken parts for analysis.
That analysis was very difficult because the passenger backrest is supplied with the motorbike as additional accessory, and it is not installed by the factory, because it is up to the Customer to decide to install it. The The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-820
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
installation could have been made by the Customer, by third party or by the dealer and these variables have further complicated the analysis.
During the monitoring above, Ducati Motor Holding become aware of a total of six potential safety cases, none of these reports came from USA. The final stage of the analysis led us to the conclusion that the cause of the passenger backrests breakage is due to an incorrect installation of the component and/or an incorrect usage by the passenger. On December 05, 2023, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign to affected bike park.
Description of Remedy :
Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with
the notification schedule. Dealers will check the passenger backrest installation according to the prescribed process and tightening torque; they will also apply a warning sticker on the component, to inform the passenger how to properly use the component. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for pre- notification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : There is not a replacement component; it is a check that the component is correctly installed according to the prescribed process and tightening torque; additionally, a dedicated warning sticker will be applied on the component, to inform the passenger how to properly use it.
The remedy was not introduced in production line because this bike model is no longer produced. Recall Schedule :
Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of
dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during January 2024, but no later than 60 days from submission of this report.
Planned Dealer Notification Date : DEC 12, 2023 – DEC 19, 2023
Planned Owner Notification Date : JAN 09, 2024 – JAN 16, 2024
* NR – Not Reported
**************************************************************************************************************
CR262 – Passenger Backrest Inspection
XDiavel Model Year 2016-2023 (all versions)
Safety Recall Campaign SRV-RCL-23-005
1/13
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
Date: December 12, 2023
To: Dealer Principal, General Manager, Service Manager, North American Dealer Network
From: Richard Kenton, Technical Director Dan Schwartz, Service Area Manager
Dear Dealers,
As a result of continuous quality checks on the operational products, we have found that the passenger backrest could break if it is installed incorrectly and/or used incorrectly.
We have found two cases where the passenger backrest could crack and/or break. In the first case, one or more fixing screws could come loose, leading to the breakage of the backrest. In the second case, if the passenger leans solely on the backrest without holding onto the rider or the retention seat strap, the backrest could break, increasing the risk of a where a passenger could fall.
For this reason, on the vehicle fleet involved in this recall campaign, we decided to inspect the component, to reassemble it according to the procedure and to apply a warning sticker, according to one of the 3 different types of repairs described below:
1. TYPE 1 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If there are no cracks or breaks found in the component, it can be re-installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.
2. TYPE 2 Repair – If the backrest is installed on the motorcycle, it will need to be removed and visually inspected. If cracks and/or breaks are found in the component, it must be replaced. The new backrest must then be installed on the motorcycle following the specified procedure. After refitting, a warning sticker must be applied to the passenger backrest itself.
3. TYPE 3 Repair – If the backrest is not installed on the motorcycle (because the Client has decided not to install it), the Client will be asked to take the backrest to the dealer for the application of a warning sticker on the passenger backrest. At the same time, the Client must be informed that, if at any time they choose to use the backrest, it must be installed by a dealer who will professionally install it following the specified procedure. This is the
only way to certify the application of the sticker and ensure the correct installation. CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 Summary of repair types: Repair
TYPE 1 Passenger backrest installed on the motorcycle Removal and visual check for cracks and/or breaks. if INSPECTION OK Refit the backrest following the specified procedure. Application of warning sticker (Part no.
43315251A) Repair
TYPE 2 Passenger backrest installed on the motorcycle Removal and visual check for cracks and/or breaks. if INSPECTION NOT OK Proceed with the REPLACEMENT of the passenger backrest
(Part no. 8291P451A) Refit the backrest following the specified procedure. Application of warning sticker (Part no.
43315251A) Repair
TYPE 3 Passenger backrest
NOT
installed on the motorcycle Inform Clients that they must contact a dealer if they
want to fit the passenger backrest, as the specified procedure must be followed. Application of warning sticker (Part no.
43315251A) Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 2/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 Table of Contents
Page Introduction 1 Application 3 Client Impact 3 Parts Distribution 4 Warranty Reimbursement Rules 4 Spare Parts 5 Service Solution 5 Additional Requirements and Notes 10 Client Letter Example 11 Application
You can find the precise list of VIN numbers involved in CR262 on the DCS, in sections: VIN HISTORY
CAMPAIGNS It is possible to search by individual frame number.
It is possible to search for all the frame numbers that you received from Ducati Motor Holding. Client Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Clients must be updated during pre-delivery operations and always before delivery to the final Clients. All motorcycles already delivered to final Clients must undergo this inspection as soon as they come to your workshop.
All final Clients will be contacted concerning the service provided under this Safety Recall Campaign. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 3/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 Parts Distribution
The component(s) required to carry out the upgrade under this Safety Recall Campaign must be ordered for each affected frame number.
DO NOT pre-order a replacement passenger backrest before inspection. Warranty Reimbursement Rules
Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS.
The warranty claim is pre-filled based on the repair type and is identified as CR262.
The 3 types of operations are summarized below, depending on the work to be carried out:
Description Spare parts Labor Photo
Inspection Repair
TYPE 1 Repair
TYPE 2 Repair
TYPE 3 of backrest and application of warning sticker
Backrest replacement and application of warning sticker Only application of warning sticker Part no. 43315251A (warning sticker) Part no. 43315251A (warning sticker)
+
Part no. 8291P451A (passenger backrest) Part no. 43315251A (warning sticker) 18 minutes
(3 LU) 24 minutes
(4 LU) 6 minutes
(1 LU) none 1 photo showing passenger backrest crack none The Dealer shall be reimbursed for the parts listed for the operation based on the repair type in the table above; Warning Sticker (Part no. 43315251A), and only when needed, the Passenger Backrest (Part no. 8291P451A), and labor for Type 1 – 18 minutes (3 labor units), or Type 2 – 24 minutes (4 labor units), or Type 3 – 6 minutes (1 labor unit) that includes the time necessary for:
• Vehicle reception and delivery
• Compensation of consumables
• The time for filling in the warranty claim
• The time required to take a photo of the non-compliant part and attach it to the warranty claim (only in the case of replacement of the passenger backrest).
• Soft cleaning of the vehicle (Type 1 or Type 2) Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 4/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 Please note that if a non-compliant passenger backrest is found, a photo showing the damage must be attached to the warranty claim. If a warranty claim is found without a photo, the warranty claim may be charged back. Spare Parts
Warning sticker part no. 43315251A must always be applied to all motorcycles involved, while the passenger backrest will almost never need to be replaced.
The components to be used for this update are:
PART NO. COMPONENT IMAGE QUANTITY 43315251A Warning Sticker 1 8291P451A Passenger Backrest 1 (only where required) Service Solution WARNING
The procedure described in the document is not particularly difficult, however, for the operation to be completed successfully and to comply with the set time, it is necessary to thoroughly follow the sequence of the indicated operations. Therefore, we recommend taking your time to fully understand the procedure before attempting its implementation on the motorcycle (always print the document in color for a better understanding). 1. If the backrest is installed on the motorcycle proceed with point 2 otherwise go to point 6. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 5/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 2. Remove passenger seat.
3. Remove the passenger backrest by fist removing the 2 lower fixing screws and then the 2 upper fixing screws.
4. Carry out a visual check of the backrest, focusing particularly on the areas adjacent to the 4 fixing holes (see photo with examples of possible cracks a. If the passenger backrest is undamaged (no cracks and/or breaks), the backrest can be reinstalled.
b. If the backrest shows cracks and/or breaks, the passenger backrest must be replaced with a new one ordered from the spare parts warehouse. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 6/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 5. Install the passenger backrest.
5.1 Thoroughly clean the threads of the 4 fixing screws to remove the previously applied Loctite.
5.2 Reapply LOCTITE 243 to the threads of the screws, then install the backrest and first just hand tighten the 2 upper M8x14 screws (1).
Check for the presence of the 2 flat washers 8.2x17x1 part no. 85213101A where provided (see table below). UP TO frame serial number: ZDMGA00AAKB010234 From frame number: ZDMGA00AAKB010235 For passenger backrest part numbers 8291F611A and 8291F612A DO NOT install the washers Passenger backrest part no. 8291F611A and part no. 8291F612A For passenger backrest part no. 8291F613A
Install (if not already fitted)
2 flat washers 8.2x17x1 part no. 85213101A to fix the upper M8x14 screws Passenger backrest part no. 8291F613A Washers
part no. 85213101A Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 7/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 5.3 Then start the 2 lower M8x18 screws (2), applying LOCTITE 243 to the threads of the screws.
5.4 Tighten first the 2 lower M8x18 screws (2) to a torque of 24 Nm ± 10%. 5.5 Then tighten the 2 upper M8x14 screws (1) to a torque of 20 Nm ± 10% UP TO frame serial number: ZDMGA00AAKB010234
For passenger backrest part numbers 8291F611A and 8291F612A DO NOT install the washers From frame number: ZDMGA00AAKB010235
For passenger backrest part no.
8291F613A
Install (if not already fitted)
2 washers part no. 85213101A to fix the upper M8x14 screws Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 8/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 6. Thoroughly clean the surface of the backrest and apply the warning sticker part no.
43315251A exactly at the point indicated in the figure. 7. Install the passenger seat and check that the retention strap is present and correctly positioned.
8. When returning the motorcycle or the backrest to Clients, inform them of the correct use of the backrest, as per the note in the Owner’s manual. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 9/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 Campaign Authorization
Ducati North America, Inc. will mail a notification letter to all known owners. If a client does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted. Dealer Obligation
This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager.
Thank you for your cooperation. Service Department
Ducati North America, Inc. For questions on this Workshop Campaign, please contact your Service Area Manager. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 10/13 Date
CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX NHTSA Recall No. 23V820 Client Name Client Address City, St, Zip Code
Subject:
Ducati Motorcycle: XDiavel Model Year 2016-2023 (all model and country versions)
NHTSA Campaign I.D. Number: 23V820
Dealer Bulletin: SRV-RCL-23-005 Dear Ducati Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a potential defect which relates to the mounting or improper use of the passenger backrest exists on Ducati XDiavel Model Year 2016-2023 (all model and country versions). Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
It is necessary to perform an inspection to ensure the correct assembly of the component, and to apply a warning sticker to the backrest. We have found that the passenger backrest, which you received with the motorcycle as an additional accessory, may break. This can happen if the passenger backrest has been installed incorrectly or is used improperly by the passenger. If the passenger backrest accessory has not been installed on your motorcycle, please bring your backrest with you to your Ducati Service Dealer anyway, for the application of the warning sticker: this action is necessary to certify that the Recall Campaign has been conducted. It is important to understand that you must always contact your Ducati Service Dealer for the installation of the passenger backrest, which will be installed following the specified procedure. Please also note that for the correct use of the backrest, the passenger must hold on to the rider and/or the special retaining strap (which is the only approved component that can be used for this purpose) and must not sit on the backrest, as it does not have the function of supporting the passenger’s weight. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 11/13 CR262 – Passenger Backrest Inspection XDiavel Model Year 2016-2023 (all versions) Safety Recall Campaign SRV-RCL-23-005 You are invited to contact your Ducati Service Dealer as soon as possible to make an appointment to carry out the inspection and possible update, which is completely free of charge and will take approximately 30 minutes (after the time required for the arrival of the spare part, if any). You may continue to use your motorcycle to reach your Ducati Service Dealer, do not carry a passenger.
During this recall, your Ducati Service Dealer shall also check whether it is necessary to make further interventions in order to keep your motorcycle updated, both at the mechanical and electronic level; in this case, it might be necessary for the workshop to keep your motorcycle for a longer period of time. To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Client Care at 1 (888) 391-5446. If you still cannot obtain satisfaction, you may submit a written complaint to: For USA Clients:
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to
www.nhtsa.gov. For Canadian Clients:
Please contact Ducati client service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510. Ducati North America
www.ducati.com 1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800 12/13 CR262 – Passenger Backrest Inspection
XDiavel Model Year 2016-2023 (all versions)
Safety Recall Campaign SRV-RCL-23-005
13/13
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
TREAD ACT CLIENT REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Client Care Dept. may be contacted at 888-391-5446 for any special assistance required. What if you no longer own the vehicle?
If you no longer own the vehicle, please e-mail your change of ownership information to Contact_Us@ducati.com or contact Ducati North America Client Care at 1 (888) 391-5446. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.
Sincerely, Richard Kenton
Technical Director – Ducati North America
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