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December 7, 2023 NHTSA CAMPAIGN NUMBER: 23V829000
Improperly Routed Crankshaft Position Sensor
An engine stall can increase the risk of a crash or injury.
NHTSA Campaign Number: 23V829000
Manufacturer Indian Motorcycle Company
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 1,215
Summary
Indian Motorcycle Company (Indian) is recalling certain 2023 Chieftain Elite, 2023-2024 Chieftain Dark Horse, Chieftain Dark Horse Icon, Chieftain Limited, Chieftain, Roadmaster Limited, Roadmaster Dark Horse, Roadmaster, Springfield, Springfield Dark Horse, and 2024 Roadmaster Elite motorcycles. The crankshaft position sensor may have been routed improperly, which can result in an engine stall.
Remedy
Dealers will inspect and reroute, or replace the crankshaft position sensor as necessary, free of charge. Owner notification letters are expected to be mailed December 28, 2023. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-23-07.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Indian Motorcycle Recalls
December 11, 2023
I-23-07
REASON FOR THIS RECALL
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
To address this concern, Indian Motorcycle has released this safety recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed.
INSPECTION PROCEDURE
TOOLS REQUIRED: I-23-07-AA
- Safety Glasses
- Pliers, Side Cutting
- Flashlight
I-23-07-AA: INSPECT AND RETAIN
WARNING
Engine and exhaust components get hot and remain hot for a period of time after the engine is stopped. Wear insulated protective clothing or wait for components to cool sufficiently before working on the machine.
1. Park motorcycle on a flat surface, fully extend side stand, and make sure vehicle is stable.
2. Turn key or ignition switch to OFF position and remove key. If equipped with keyless fob, remove fob from proximity of vehicle.
3. Inspect crankshaft position sensor wiring for damage and routing:
4. Adjust crankshaft position sensor connector position as needed.
IMPORTANT
Ensure there is proper distance between the crank positions sensor and headpipe.
5. Add cable tie to retain crankshaft position sensor wiring to wiring harness.
WARNING
Do not place cable tie around brake lines.
REPAIR PROCEDURE
TOOLS REQUIRED: I-23-07-AB
- Safety Glasses
- Flashlight
- Pliers, Side Cutting
- Ratchet
- Socket Set, Metric
– 10 mm - Allen Wrench
– 5 mm - Wrench Set, Metric
– 10 mm - Torque Wrench
I-23-07-AB: REPLACE AND RETAIN CRANKSHAFT POSITION SENSOR REMOVAL
1. Cut cable tie retaining the crankshaft position sensor connector.
2. Disconnect crankshaft position sensor connector.
CAUTION
Do not use anything other than fingers to remove the quick connection. The use of tools can damage the connection.
3. Remove voltage regulator fasteners.
4. Slide voltage regulator connector off of push dart.
IMPORTANT
Do not disconnect connector.
5. Cut cable tie retaining the starter cable and remove from the push dart. Do not cut the push dart.
6. Disconnect starter cable from starter.
NOTICE
Hold the lower terminal nut with an open ended wrench while loosening the upper nut to avoid damage.
7. Remove crankshaft position sensor from vehicle and discard.
IMPORTANT
Pay attention during removal and note crankshaft position sensor routing.
8. Clean headpipe if there is excessive residue.
CRANKSHAFT POSITION SENSOR INSTALLATION
1. Route crankshaft position sensor harness into correct position.
2. Install new crankshaft position sensor into engine. Torque fastener to specification.
TORQUE
Crankshaft Position Sensor Fastener:
88 in-lbs (10 N·m)
3. Reconnect starter cable to starter. Torque cable to
specification.
NOTICE
Hold the lower terminal nut with an open ended wrench while tightening the upper nut to avoid damage.
IMPORTANT
Ensure the starter terminal and lug are clean and the cable is oriented as shown.
TORQUE
Starter Motor Positive Terminal Nut:
63 in-lbs (7 N·m)
4. Replace cable tie retaining starter cable by looping a new cable tie through the push dart and around the starter cable.
5. Slide voltage regulator connector onto push dart.
6. Install voltage regulator. Torque fasteners to specification.
TORQUE
Voltage Regulator Fasteners:
88 in-lbs (10 N·m)
7. Reconnect crankshaft position sensor connector. Perform a push/click/pull test to make sure the connector is fully connected.
WARNING
Verify electrical connector is properly seated and locked in place by listening for an audible “click” when pressing into place. Pull gently on electrical connector to make sure a proper connection has been made.
CAUTION
Do not use anything other than fingers to connect the quick connection. The use of tools can damage the connection.
Do not place cable tie around brake lines.
9. Add cable tie to retain crankshaft position sensor wiring to wiring harness.
WARNING
Do not place cable tie around brake lines.
10. Power the motorcycle on and verify that no indicator lights are illuminated on the instrument cluster. Clear any faults using Digital Wrench II.
Click HERE to view the Digital Wrench II user manual or visit “Other Publications” on the left navigation menu of the DEX STOP site.
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Indian Motorcycle I-23-07 Safety Recall
Heavyweight Crankshaft Position Sensor
Version: R01 (December 13, 2023)
What is the purpose of the I-23-07 Safety Recall?
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
To address this concern, Indian Motorcycle has released the I-23-07 Safety Recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed.
What make & model year is included in this Safety Recall?
Some 2023 and 2024 Chieftain, Roadmaster and Springfield motorcycles. Reference unit inquiry.
How can a dealer see which unregistered units in inventory are impacted by this?
- Login to the dealer website (DEX).
- Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
- On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
- Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
- The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.
NOTE: Unit Inquiry can always be used to check an individual VIN.
Will Indian Motorcycle notify consumers?
Yes. Indian Motorcycle will notify consumers of the repair release by email, text message and follow-up with a mailed letter.
Should dealers notify consumers?
Yes. Dealers should follow their standard process for contacting consumers regarding recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.
Is training required before ordering parts or filing claims for this Safety Recall? No. Polaris does NOT require any additional or specific training for the I-23-07 Safety Recall.
Is this a STOP SALE
Yes. This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the repair is complete.
What Dealers CAN Do
- Can quote new products.
- Can accept deposits from consumers as a reservation for a future sale.
- Can utilize PCDX to begin setup and PDI (except for test ride).
- Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.
What Dealers CANNOT Do
- Cannot complete a sale.
- Cannot deliver impacted products to consumers.
- Cannot allow a consumer to purchase and take an affected product.
- Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
- Cannot hold customers’ vehicles in service against their will.
What parts are required to update the vehicles affected by this recall, and will dealers need to order them?
Dealers will need to order and install a CABLE TIE (Part Number 7080138) on all units. Dealers will need to order and install 3 CABLE TIE (Part Number 7080138) and 1 CRANK POSITION SENSOR (Part Number 2411589) if a damaged sensor is found on the unit.
What if parts are showing on backorder or not available?
Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so Polaris can track demand and keep parts shipping to dealers.
Are the parts returnable if a dealer over orders?
No. Our standard RMA policy excludes the return of Safety Recall parts.
What should dealers do with service parts in dealer inventory?
Nothing. Dealer service parts are not affected by I-23-07.
I noticed some units have an additional CABLE TIE on the CRANK POSTION SENSOR and some do not. Why?
Units produced (prior to I-23-07) may be missing a cable tie retaining the crankshaft position sensor wire. They are routed correctly and are not at risk of contacting the exhaust while in use. A cable tie was added to improve robustness and provide assurance of routing the crankshaft position sensor wire in the correct location.
Will Dealers have all the appropriate tools to complete this Safety Recall?
Yes. A tool list has been provided in the I-23-07 Safety Recall instructions.
Will dealers be paid for performing this Safety Recall?
Yes. Dealers will be reimbursed for the cost of parts and labor to perform the recall.
Can I allow demos on vehicles that haven’t had I-23-07 performed?
While this is not a STOP RIDE it is highly recommended that dealers complete the repair prior to operating an affected vehicle.
How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?
The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.
In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:
- Completed PCDX Customer Information and Customer Delivery form
- Sales invoices: Paper & DMS
- Copies of form of payment document or payment check
- Copies of purchaser’s identification
- Copies of the state registration forms unless the registration was VERY recent, and this has not yet been obtained
- The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.
* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.
If you have questions that are not addressed in this document or in the recall, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.
Chronology :
At the end of October 2023, during a routine warranty claim review, Indian Motorcycle identified four (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe. Thereafter, Indian Motorcycle began an investigation, which included a review and analysis of warranty claims and an internal vehicle audit.
Through the investigation, Indian Motorcycle identified a total of eight (8) claims of the reported issue, including one claim that reportedly resulted in a vehicle stall. The internal vehicle audit identified approximately 3% of potentially affected vehicles may be subject to the sensor wire melt. Indian Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs.
On November 30, 2023, Indian Motorcycle’s Executive Review Committee decided that vehicles equipped with an improperly routed crankshaft position sensor, which may result in a vehicle stall during operation, is a safety-related defect.
Thereafter, Indian Motorcycle received an additional claim related to the reported concern.
Chronology of warranty claims:
10/26/2023 Indian Motorcycle identified (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe.
10/27/2023 (1) additional claim was identified in the field that resulted in a vehicle stall. Additional inspection found the Crank Position Sensor wiring had melted.
10/31/2023 (1) additional claim identified to be potentially affected by the same issue.
11/2/2023 (1) additional claim identified after receiving notice of a melted Crank Position Sensor.
11/17/2023 (1) additional claim identified after receiving notification of a melted Crank Position Sensor.
12/5/2023 (1) additional claim identified after receiving notification of a melted Crank Position Sensor.
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| INDIAN | CHIEFTAIN | 2023-2024 |
| INDIAN | CHIEFTAIN DARK HORSE | 2023-2024 |
| INDIAN | CHIEFTAIN ELITE | 2023 |
| INDIAN | CHIEFTAIN LIMITED | 2023-2024 |
| INDIAN | ROADMASTER | 2023-2024 |
| INDIAN | ROADMASTER DARK HORSE | 2023-2024 |
| INDIAN | ROADMASTER ELITE | 2024 |
| INDIAN | ROADMASTER LIMITED | 2023-2024 |
| INDIAN | SPRINGFIELD | 2023-2024 |
| INDIAN | SPRINGFIELD DARK HORSE | 2023-2024 |
15 Associated Documents
Recall Acknowledgement
RCAK-23V829-8538.pdf 688.867KB
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Recall 573 Report – December 11, 2023
RCLRPT-23V829-9110.PDF 244.264KB
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Defect Notice 573 Report
RCLRPT-23V829-5215.PDF 244.26KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V829-9033.pdf 106.625KB
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Manufacturer Notices(to Dealers,etc)
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Manufacturer Notices(to Dealers,etc)
RCMN-23V829-0270.pdf 113.013KB
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Manufacturer Notices(to Dealers,etc)
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Recall 573 Report – DECEMBER 13, 2023
RCLRPT-23V829-3638.PDF 244.599KB
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Dealer Communication
RMISC-23V829-3806.pdf 114.301KB
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Manufacturer Notices(to Dealers,etc)
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Email Notification
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Dealer Communication FAQ
RMISC-23V829-7604.pdf 226.125KB
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Manufacturer Notices(to Dealers,etc)
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Remedy Instructions and TSB
RCRIT-23V829-1770.pdf 1361.214KB
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Text Message Communication
RMISC-23V829-8570.pdf 111.713KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V829&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-829
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Indian Motorcycle Company DEC 11, 2023 NHTSA Recall No. : 23V-829 Manufacturer Recall No. : I-23-07 Manufacturer Information :
Manufacturer Name : Indian Motorcycle Company Address : 2100 Highway 55
Medina MN 55340
Company phone : 800-765-2747
Population :
Number of potentially involved : 1,215 Estimated percentage with defect : 3 %
Vehicle Information :
Vehicle 1 : 2023-2024 Indian Chieftain Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 25, 2023 VIN Range 1 : Begin : 56KTCDBB8P3419789 End : 56KTCDBB4R3424426 ✔ Not sequential Vehicle 2 : 2023-2024 Indian Chieftain Dark Horse Icon Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 24, 2023 – SEP 13, 2023 VIN Range 1 : Begin : 56KTCDBB0P3419916 End : 56KTCDBB8P3423261 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 2 Vehicle 3 : 2023-2023 Indian Chieftain Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – JUN 05, 2023 VIN Range 1 : Begin : 56KTCEBB5P3419819 End : 56KTCEBB7P3420261 ✔ Not sequential Vehicle 4 : 2023-2024 Indian Chieftain Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTCABB4P3419822 End : 56KTCABB4R3424389 ✔ Not sequential Vehicle 5 : 2023-2024 Indian Chieftain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 12, 2023 VIN Range 1 : Begin : 56KTCBAA3P3419809 End : 56KTCBAA8R3423986 ✔ Not sequential Vehicle 6 : 2023-2024 Indian Roadmaster Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 02, 2023 VIN Range 1 : Begin : 56KTKABB7P3419784 End : 56KTKABB6P3423616
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 3 Vehicle 7 : 2024-2024 Indian Roadmaster Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : JUN 06, 2023 – AUG 28, 2023 VIN Range 1 : Begin : 56KTKEBB9R3420333 End : 56KTKEBB5R3422757 ✔ Not sequential Vehicle 8 : 2023-2024 Indian Roadmaster Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 04, 2023 VIN Range 1 : Begin : 56KTKDBB4P3419792 End : 56KTKDBB3R3423741 ✔ Not sequential Vehicle 9 : 2023-2024 Indian Roadmaster Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 23, 2023 – OCT 23, 2023 VIN Range 1 : Begin : 56KTRABB4P3419852 End : 56KTRABB4R3424357 ✔ Not sequential Vehicle 10 : 2023-2024 Indian Springfield Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTHAAAXP3419799 End : 56KTHAAA8R3424390
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 4 Vehicle 11 : 2023-2024 Indian Springfield Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 20, 2023 VIN Range 1 : Begin : 56KTJDBB7P3419787 End : 56KTJDBB3R3424276 ✔ Not sequential Description of Defect :
Description of the Defect : Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Potential for engine stall increasing the risk of crash and serious injury.
Description of the Cause : Improperly routed crankshaft position sensor. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829 Page 5 Address : NR
NR Country : NR Chronology :
At the end of October 2023, during a routine warranty claim review, Indian Motorcycle identified four (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe. Thereafter, Indian Motorcycle began an investigation, which included a review and analysis of warranty claims and an internal vehicle audit. Through the investigation, Indian Motorcycle identified a total of eight (8) claims of the reported issue, including one claim that reportedly resulted in a vehicle stall. The internal vehicle audit identified approximately 3% of potentially affected vehicles may be subject to the sensor wire melt. Indian Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs. On November 30, 2023, Indian Motorcycle’s Executive Review Committee decided that vehicles equipped with an improperly routed crankshaft position sensor, which may result in a vehicle stall during operation, is a safety-related defect.� Thereafter, Indian Motorcycle received an additional claim related to the reported concern. Description of Remedy :
Description of Remedy Program : Indian Motorcycle will inform dealers of the reported concern and provide
instructions to dealers to inspect and route the crankshaft position sensor in a validated configuration, and replace, if needed, at no cost to consumers. Customers who paid to replace or service their vehicle for this condition prior to the recall notification may be eligible for reimbursement per Indian Motorcycle’s General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A As of October 26, 2023, the crankshaft position sensor misrouting has been corrected in production units. Recall Schedule :
Description of Recall Schedule : Upon approval, owner notification letters will be mailed no later than 30
days after submission of this report.
Planned Dealer Notification Date : DEC 14, 2023 – DEC 14, 2023
Planned Owner Notification Date : DEC 28, 2023 – DEC 28, 2023
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-829
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Indian Motorcycle Company DEC 07, 2023 NHTSA Recall No. : 23V-829 Manufacturer Recall No. : I-23-07 Manufacturer Information :
Manufacturer Name : Indian Motorcycle Company Address : 2100 Highway 55
Medina MN 55340
Company phone : 800-765-2747
Population :
Number of potentially involved : 1,215 Estimated percentage with defect : 3 %
Vehicle Information :
Vehicle 1 : 2023-2024 Indian Chieftain Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 25, 2023 VIN Range 1 : Begin : 56KTCDBB8P3419789 End : 56KTCDBB4R3424426 ✔ Not sequential Vehicle 2 : 2023-2024 Indian Chieftain Dark Horse Icon Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 24, 2023 – SEP 13, 2023 VIN Range 1 : Begin : 56KTCDBB0P3419916 End : 56KTCDBB8P3423261 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 2 Vehicle 3 : 2023-2023 Indian Chieftain Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – JUN 05, 2023 VIN Range 1 : Begin : 56KTCEBB5P3419819 End : 56KTCEBB7P3420261 ✔ Not sequential Vehicle 4 : 2023-2024 Indian Chieftain Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTCABB4P3419822 End : 56KTCABB4R3424389 ✔ Not sequential Vehicle 5 : 2023-2024 Indian Chieftain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 12, 2023 VIN Range 1 : Begin : 56KTCBAA3P3419809 End : 56KTCBAA8R3423986 ✔ Not sequential Vehicle 6 : 2023-2024 Indian Roadmaster Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 02, 2023 VIN Range 1 : Begin : 56KTKABB7P3419784 End : 56KTKABB6P3423616
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 3 Vehicle 7 : 2024-2024 Indian Roadmaster Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : JUN 06, 2023 – AUG 28, 2023 VIN Range 1 : Begin : 56KTKEBB9R3420333 End : 56KTKEBB5R3422757 ✔ Not sequential Vehicle 8 : 2023-2024 Indian Roadmaster Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 04, 2023 VIN Range 1 : Begin : 56KTKDBB4P3419792 End : 56KTKDBB3R3423741 ✔ Not sequential Vehicle 9 : 2023-2024 Indian Roadmaster Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 23, 2023 – OCT 23, 2023 VIN Range 1 : Begin : 56KTRABB4P3419852 End : 56KTRABB4R3424357 ✔ Not sequential Vehicle 10 : 2023-2024 Indian Springfield Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTHAAAXP3419799 End : 56KTHAAA8R3424390
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 4 Vehicle 11 : 2023-2024 Indian Springfield Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 20, 2023 VIN Range 1 : Begin : 56KTJDBB7P3419787 End : 56KTJDBB3R3424276 ✔ Not sequential Description of Defect :
Description of the Defect : Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Potential for engine stall increasing the risk of crash and serious injury.
Description of the Cause : Improperly routed crankshaft position sensor. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829 Page 5 Address : NR
NR Country : NR Chronology :
At the end of October 2023, during a routine warranty claim review, Indian Motorcycle identified four (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe. Thereafter, Indian Motorcycle began an investigation, which included a review and analysis of warranty claims and an internal vehicle audit. Through the investigation, Indian Motorcycle identified a total of eight (8) claims of the reported issue, including one claim that reportedly resulted in a vehicle stall. The internal vehicle audit identified approximately 3% of potentially affected vehicles may be subject to the sensor wire melt. Indian Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs. On November 30, 2023, Indian Motorcycle’s Executive Review Committee decided that vehicles equipped with an improperly routed crankshaft position sensor, which may result in a vehicle stall during operation, is a safety-related defect.� Thereafter, Indian Motorcycle received an additional claim related to the reported concern. Description of Remedy :
Description of Remedy Program : Indian Motorcycle will inform dealers of the reported concern and provide
instructions to dealers to inspect and route the crankshaft position sensor in a validated configuration, and replace, if needed, at no cost to consumers. Customers who paid to replace or service their vehicle for this condition prior to the recall notification may be eligible for reimbursement per Indian Motorcycle’s General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A As of October 26, 2023, the crankshaft position sensor misrouting has been corrected in production units. Recall Schedule :
Description of Recall Schedule : Upon approval, owner notification letters will be mailed no later than 30
days after submission of this report.
Planned Dealer Notification Date : DEC 14, 2023 – DEC 14, 2023
Planned Owner Notification Date : DEC 14, 2023 – DEC 14, 2023
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported
**************************************************************************************************************
Indian Motorcycle Company
Indian Motorcycle Recall I-23-07 NHTSA Recall 23V829
Communication Date: 12/15/2023 Text Message Communication:
Indian Motorcycle voluntarily recalled some ’23 & ‘24 Heavyweight motorcycles for crash and serious injury risk as the crankshaft position sensor may be improperly routed and fail. Our records show you
may have one. Go to https://bit.ly/3RGcLAU Questions? Call 877-204-3697.
**************************************************************************************************************
Page 1 of 2
Indian Motorcycle I-23-07 Safety Recall Heavyweight Crankshaft Position Sensor
Version: R01 (December 13, 2023) What is the purpose of the I-23-07 Safety Recall?
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury. To address this concern, Indian Motorcycle has released the I-23-07 Safety Recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed.
What make & model year is included in this Safety Recall?
Some 2023 and 2024 Chieftain, Roadmaster and Springfield motorcycles. Reference unit inquiry.
How can a dealer see which unregistered units in inventory are impacted by this?
1. Login to the dealer website (DEX).
2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right.
5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory. NOTE: Unit Inquiry can always be used to check an individual VIN.
Will Indian Motorcycle notify consumers?
Yes. Indian Motorcycle will notify consumers of the repair release by email, text message and follow-up with a mailed letter.
Should dealers notify consumers?
Yes. Dealers should follow their standard process for contacting consumers regarding recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.
Is training required before ordering parts or filing claims for this Safety Recall?
No. Polaris does NOT require any additional or specific training for the I-23-07 Safety Recall.
Is this a STOP SALE
Yes. This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the repair is complete.
What Dealers CAN Do
1. Can quote new products.
2. Can accept deposits from consumers as a reservation for a future sale.
3. Can utilize PCDX to begin setup and PDI (except for test ride).
4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.
What Dealers CANNOT Do
1. Cannot complete a sale.
2. Cannot deliver impacted products to consumers.
3. Cannot allow a consumer to purchase and take an affected product.
4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
5. Cannot hold customers’ vehicles in service against their will. Page 2 of 2
What parts are required to update the vehicles affected by this recall, and will dealers need to order them? Dealers will need to order and install a CABLE TIE (Part Number 7080138) on all units. Dealers will need to order and install 3 CABLE TIE (Part Number 7080138) and 1 CRANK POSITION SENSOR (Part Number 2411589) if a damaged sensor is found on the unit. What if parts are showing on backorder or not available?
Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so Polaris can track demand and keep parts shipping to dealers.
Are the parts returnable if a dealer over orders?
No. Our standard RMA policy excludes the return of Safety Recall parts. What should dealers do with service parts in dealer inventory?
Nothing. Dealer service parts are not affected by I-23-07.
I noticed some units have an additional CABLE TIE on the CRANK POSTION SENSOR and some do not. Why? Units produced (prior to I-23-07) may be missing a cable tie retaining the crankshaft position sensor wire. They are routed correctly and are not at risk of contacting the exhaust while in use. A cable tie was added to improve robustness and provide assurance of routing the crankshaft position sensor wire in the correct location.
Will Dealers have all the appropriate tools to complete this Safety Recall?
Yes. A tool list has been provided in the I-23-07 Safety Recall instructions. Will dealers be paid for performing this Safety Recall?
Yes. Dealers will be reimbursed for the cost of parts and labor to perform the recall.
Can I allow demos on vehicles that haven’t had I-23-07 performed?
While this is not a STOP RIDE it is highly recommended that dealers complete the repair prior to operating an affected vehicle. How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?
The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.
In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following:
• Completed PCDX Customer Information and Customer Delivery form
• Sales invoices: Paper & DMS
• Copies of form of payment document or payment check
• Copies of purchaser’s identification
• Copies of the state registration forms unless the registration was VERY recent, and this has not yet been obtained
• The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.)
• Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs.
* Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.
ot addressed in this document or in the recall, contact Indian Motorcycle Service through y phone at 800-330-9407.
**************************************************************************************************************
DEX Alert
Group: Alerts / Recall Start Date: 12/13/2023 Removal Date: 3/13/2024
Title: Safety Recall I-23-07 Released
Alert Text:
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
To address this concern, Indian Motorcycle has released this safety recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed. Click HERE to view I-23-07 Safety Recall
Click HERE to view FAQ
**************************************************************************************************************
Trouble viewing this email? Open it in your browser > IMPORTANT SAFETY RECALL
{{ subscriber.first_name }},
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2023 Chieftain Elite, 2023-2024 Chieftain, Chieftain Dark Horse, Chieftain Dark Horse Icon, Chieftain Limited, Roadmaster, Roadmaster Dark Horse, Roadmaster Limited, Springfield, Springfield Dark Horse, and 2024 Roadmaster Elite motorcycles. Our records show you have purchased an affected vehicle.
Our records indicate that you are the owner of an {{ subscriber.recall_brand }} with VIN {{ subscriber.recall_vin }} affected by Safety Recall {{ subscriber.recall_notice }}.
Your motorcycle may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
What you should do: Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the inspection performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This inspection should take approximately 20 minutes. Following the inspection, a replacement of the crankshaft position sensor may be needed. This will take approximately 40 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle. This work will be performed by your dealer at no cost to you. Owner Next Steps:
• Visit our Product Safety Recall web page to verify if your motorcycle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm. • Schedule an appointment with an authorized Polaris dealer. Do not attempt repairs yourself. Repairs must be done by an authorized Polaris dealer. Your local dealer can be found on our Dealer Locator web page. •
Your Polaris dealer is in the best position to answer your questions, but you may also contact our Indian Motorcycle Owners Connections Department at 1-877-204- 3697 to speak with a representative.
Dealership Next Steps:
•
To address this concern, Indian Motorcycle has authorized your dealer to inspect the crankshaft position sensor and replace if needed.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction for riders to enjoy.
-Indian Motorcycle
Received This Notice In Error?
This notice was sent according to our most current registration information. If you no longer own this vehicle, contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received. This email was sent by Indian Motorcycle to {{ subscriber.email }} because you are a registered owner of a motorcycle affected by a recent safety recall notice. Please do not reply to this email. To contact us,
please call us at 1-800-POLARIS or visit our help page. © 2023 Polaris Industries Inc.
2100 Highway 55, Medina, MN 55340, USA
**************************************************************************************************************
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 1 of 10
SAFETY RECALL
Release Date: December 11, 2023
IND
Communication #: I-23-07 Model Year(s): 2023–2024 — Confidential and Proprietary —
VERSION: R02 (December 13, 2023)
**Converted from Stop Sale to Safety Recall**
IMPORTANT STOP SALE SAFETY NOTICE!
Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document. SUBJECT: HEAVYWEIGHT CRANKSHAFT POSITION SENSOR REASON FOR THIS RECALL
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
To address this concern, Indian Motorcycle has released this safety recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed.
AFFECTED MODELS
MODEL YEAR MODELS AFFECTED RANGE
Reference Unit Inquiry on the dealer website 2023-2024 Chieftain, Roadmaster, and Springfield or the Service Communications list on the STOP site to look up affected units. CUSTOMER NOTIFICATION
Dealers are required to review their sales records and make arrangements with customers for recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this recall. Polaris will also send an email to owners for whom Polaris has
ail address. CONTACT POLARIS
If you have questions that are not addressed in this document or in the Safety Recall FAQ, contact Indian Motorcycle Service through Ask Polaris or by phone at 877-204-3697 (US/Canada Dealers Only) / +48 775 48 1234 (International).
DEALER – WHAT TO DO?
As of December 11, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED Model Year 2023-2024
Chieftain, Roadmaster, and Springfield models affected by this Stop Sale until it is repaired according to the
Safety Recall.
WARRANTY CLAIM INFORMATION
2023 AND 2024 SPRINGFIELD, CHIEFTAIN AND ROADMASTER INSPECT AND RETAIN
Bulletin # I-23-07-AA
Claim Type SB (Service Bulletin)
Labor Allowance 0.3 hours (18 minutes)
Part Number / Description 7080138 / Cable Tie (QTY 1)
Parts Availability Available to order University of Polaris Video
Training Required NO 2023 AND 2024 SPRINGFIELD, CHIEFTAIN AND ROADMASTER REPLACE AND RETAIN
Bulletin # I-23-07-AB
Claim Type SB (Service Bulletin)
Labor Allowance 0.6 hours (36 minutes)
Part Number / Description 7080138 / Cable Tie (QTY 3)
2411589 / Crank Position Sensor (QTY 1)
Parts Availability Available to order University of Polaris Video
Training Required NO
Claim Submission: • US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select Indian Motorcycle® I-23-07 and Send Claim.
• International Dealers: On iDEX, go to Service and Warranty> Warranty Claims>Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select Indian Motorcycle® I-23-07 and Send Claim The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 2 of 10 US & CANADA DECLINED SAFETY RECALL
NOTICE
Polaris provides a claim process that allows dealers to accurately document when a Safety Recall cannot be performed. 1. Download and complete the Declined Safety Bulletin Tracking by navigating to Service & Warranty > STOP Site > News, Forms, & Links > Declined Safety Bulletin Tracking.
2. Navigate to the Service and Warranty > Start a New Warranty Claim > select “Decline Safety Bulletin” > enter VIN
> click “Retrieve Registration” button > select bulletin number from the dropdown menu > select Disposition Code and attach the completed Declined Safety Bulletin Form and click “Save and Continue” button.
COVERAGE PERIOD
This bulletin has no expiration date.
PARTS RETURN / DISPOSAL INFORMATION
Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required).
FEEDBACK FORM
A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. The form is viewable on mobile devices by scanning the QR code or on a PC by clicking HERE. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 3 of 10 INSPECTION PROCEDURE
TOOLS REQUIRED: I-23-07-AA
• Safety Glasses
• Pliers, Side Cutting
• Flashlight I-23-07-AA: INSPECT AND RETAIN
WARNING
Engine and exhaust components get hot and remain hot for a period of time after the engine is stopped. Wear insulated protective clothing or wait for components to cool sufficiently before working on the machine. 1. Park motorcycle on a flat surface, fully extend side stand, and make sure vehicle is stable.
2. Turn key or ignition switch to OFF position and remove key. If equipped with keyless fob, remove fob from proximity of vehicle.
3. Inspect crankshaft position sensor wiring for damage and routing: The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 4 of 10 CRANKSHAFT POSITION SENSOR WIRING IS NOT DAMAGED CRANKSHAFT POSITION SENSOR WIRING IS DAMAGED • Continue to Step 4 STOP! STOP! • Continue to I-23-07-AB Replace and Retain 4. Adjust crankshaft position sensor connector position as needed. IMPORTANT
Ensure there is proper distance between the crank positions sensor and headpipe. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 5 of 10 5. Add cable tie to retain crankshaft position sensor wiring to wiring harness. WARNING
Do not place cable tie around brake lines. 6. Submit a Service Bulletin Warranty Claim for I-23-07-AA. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 6 of 10 REPAIR PROCEDURE
TOOLS REQUIRED: I-23-07-AB
• Safety Glasses
• Flashlight
• Pliers, Side Cutting
• Ratchet
• Socket Set, Metric
– 10 mm
• Allen Wrench
– 5 mm
• Wrench Set, Metric
– 10 mm
• Torque Wrench I-23-07-AB: REPLACE AND RETAIN
CRANKSHAFT POSITION SENSOR REMOVAL
1. Cut cable tie retaining the crankshaft position sensor connector. 2. Disconnect crankshaft position sensor connector. CAUTION
Do not use anything other than fingers to remove the quick connection. The use of tools can damage the connection. 3. Remove voltage regulator fasteners. 4. Slide voltage regulator connector off of push dart.
IMPORTANT
Do not disconnect connector. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 7 of 10 5. Cut cable tie retaining the starter cable and remove from the push dart. Do not cut the push dart. 7. Remove crankshaft position sensor from vehicle and discard. IMPORTANT
Pay attention during removal and note crankshaft position sensor routing. 6. Disconnect starter cable from starter.
NOTICE
Hold the lower terminal nut with an open ended wrench while loosening the upper nut to avoid damage. 8. Clean headpipe if there is excessive residue.
CRANKSHAFT POSITION SENSOR INSTALLATION
1. Route crankshaft position sensor harness into correct position. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 8 of 10 2. Install new crankshaft position sensor into engine. Torque fastener to specification. 4. Replace cable tie retaining starter cable by looping a new cable tie through the push dart and around the starter cable. TORQUE
Crankshaft Position Sensor Fastener:
88 in-lbs (10 N·m) 3. Reconnect starter cable to starter. Torque cable to specification. 5. Slide voltage regulator connector onto push dart. NOTICE
Hold the lower terminal nut with an open ended wrench while tightening the upper nut to avoid damage. IMPORTANT
Ensure the starter terminal and lug are clean and the cable is oriented as shown. 6. Install voltage regulator. Torque fasteners to specification. TORQUE
Starter Motor Positive Terminal Nut:
63 in-lbs (7 N·m) TORQUE
Voltage Regulator Fasteners:
88 in-lbs (10 N·m) The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 9 of 10 7. Reconnect crankshaft position sensor connector. Perform a push/click/pull test to make sure the connector is fully connected. WARNING
Verify electrical connector is properly seated and locked in place by listening for an audible “click” when pressing into place. Pull gently on electrical connector to make sure a proper connection has been made. 9. Add cable tie to retain crankshaft position sensor wiring to wiring harness. WARNING
Do not place cable tie around brake lines. CAUTION
Do not use anything other than fingers to connect the quick connection. The use of tools can damage the connection. 8. Replace cable tie retaining crankshaft position sensor connector to wiring harness. WARNING
Do not place cable tie around brake lines. 10. Power the motorcycle on and verify that no indicator lights are illuminated on the instrument cluster. Clear any faults using Digital Wrench II.
Click HERE to view the Digital Wrench II user manual or visit “Other Publications” on the left navigation menu of the DEX STOP site.
11. Submit a Service Bulletin Warranty Claim for I-23-07-AB. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R02) © 2023 Polaris Inc. Page 10 of 10 Indian Motorcycle Company
P.O. Box 47700
Medina, MN 55340-9960 VIN: I-23-07
First Name Last Name Address
City, State ZIP IMPORTANT SAFETY RECALL
This notice applies to your vehicle
Recall Campaign: 23V-829
Subject: 2023-2024 Chieftain, Roadmaster, and Springfield Crankshaft Position Sensor Inspection
PLEASE READ IMMEDIATELY Dear Indian Motorcycle Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2023 Chieftain Elite, 2023-2024 Chieftain, Chieftain Dark Horse, Chieftain Dark Horse Icon, Chieftain Limited, Roadmaster, Roadmaster Dark Horse, Roadmaster Limited, Springfield, Springfield Dark Horse, and 2024 Roadmaster Elite motorcycles. Our records show you have purchased an affected vehicle.
The reason for this notice:
Your motorcycle may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
What you should do:
Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the inspection performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This inspection should take approximately 20 minutes. Following the inspection, a replacement of the crankshaft position sensor may be needed. This will take approximately 40 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle. This work will be performed by your dealer at no cost to you.
What your dealership will do:
To address this concern, Indian Motorcycle has authorized your dealer to inspect the crankshaft position sensor and replace if needed.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.polaris.com/en-us/help-center/. If you previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information regarding obtaining reimbursement please contact your Indian Motorcycle Dealer or Indian Motorcycle Owner Connections Department using the contact information above.
If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Sincerely,
Indian Motorcycle Company
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-us/on-road-recalls/. IMPORTANT SAFETY RECALL
ur vehicle Recall Campaign: 2023-650
Subject: 2023-2024 Chieftain, Roadmaster, and Springfield Crankshaft Position Sensor Inspection
PLEASE READ IMMEDIATELY
Indian Motorcycle Company
P.O. Box 47700
Medina, MN 55340-9960 VIN: I-23-07
First Name Last Name Address
City, State ZIP
Dear Indian Motorcycle Owner,
This notice is sent to you in acc ecided that a defect which relates to
motor vehicle safety exists in 20 that your vehicle may contain a defect
that could affect the safety of a
The reason for this notice:
Indian Motorcycle has determin pringfield motorcycles may have been built with an
improperly routed crankshaft po contact the front head pipe and result in a sensor failure and vehicle stall during operatio
What you should do:
Contact your authorized Indian to have the inspection performed. Do not attempt repairs yourself. Repairs must be done only by an author tion should take approximately 20 minutes. Following the inspection, a replacement of the crankshaft p ll take approximately 40 minutes. When making contact with your dealer, discuss parts availability, their schedule p your vehicle.
What your dealership will do:
To address this concern, Indian ized your dealer to inspect the crankshaft position sensor and replace if needed. This work will be performed by your dealer at no
If you need assistance contacti an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our otorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.polaris.com/en-c lp-center/.
If after contacting your dealer and/or Indian Motorcycle customer care helpline, you have additional questions in regards to this recall, you may contact Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Sincerely,
Indian Motorcycle Company
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-ca/on-road-recalls/.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received. Polaris Industries Ltd. Consumer Service Department 50 Prairie Way
Winnipeg, MB, CA R2J – 3J8 Ref: I2307
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Date: December 11, 2023
Attn: All Dealership Personnel
Subject: STOP SALE I-23-07 Released
IMPORTANT NOTICE
Stop Sale
IMPORTANT STOP SALE NOTICE!
Stop selling affected vehicles immediately.
Stop Sale I-23-07 Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
Indian Motorcycle is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming weeks. View I-23-07 Stop Sale What Dealers Should Do? As of December 11, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED
Model Year 2023-2024 Chieftain, Roadmaster, and Springfield models affected by this
Stop Sale until it is repaired according to the Safety Recall. Affected Units 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles
Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
Please contact Indian Motorcycle Service by phone at 877-204-3697 or through Ask Polaris with any questions or concerns. Thank you for your cooperation in this matter.
Sincerely, Indian Motorcycle Service © 2023 Polaris Industries Inc.
2100 Highway 55, Medina, MN 55340, USA
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Trouble viewing this email? Open it in your browser > Date: December 13, 2023
Attn: All Dealership Personnel
Subject: Safety Recall I-23-07 Released IMPORTANT SAFETY RECALL NOTICE
Stop Sale
IMPORTANT STOP SALE NOTICE!
Stop selling affected vehicles immediately.
Safety Recall I-23-07 Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
To address this concern, Indian Motorcycle has released this safety recall with instructions to inspect and route the crankshaft position sensor correctly and replace if needed. View I-23-07 Safety Recall View FAQ What Dealers Should Do?
As of December 11, 2023, YOU MUST NOT SELL OR DELIVER any affected NEW OR USED Model Year 2023-2024 Chieftain, Roadmaster, and Springfield models until it is repaired according to the Safety Recall.
Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required
to correct any affected units in their inventory. Affected Units
2023-2024 Chieftain, Roadmaster, and Springfield
Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
Please contact Indian Motorcycle Service by phone at 877-204-3697 or through Ask Polaris with any questions or concerns. Thank you for your cooperation in this matter.
Sincerely, Indian Motorcycle Service © 2023 Polaris Industries Inc.
2100 Highway 55, Medina, MN 55340, USA
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The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc.
I-23-07 (R01) © 2023 Polaris Inc. Page 1 of 1
STOP SALE
Release Date: December 11, 2023
IND
Communication #: I-23-07 Model Year(s): 2023-2024 — Confidential and Proprietary —
VERSION: R01 (December 11, 2023)
IMPORTANT STOP SALE NOTICE!
Stop selling affected vehicles immediately.
SUBJECT: HEAVYWEIGHT CRANKSHAFT POSITION SENSOR
PURPOSE
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
Indian Motorcycle is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming weeks.
AFFECTED MODELS
MODEL YEAR MODELS AFFECTED RANGE
Reference Unit Inquiry on the dealer website 2023-2024 Chieftain, Roadmaster, and Springfield or the Service Communications list on the STOP site to look up affected units. CUSTOMER NOTIFICATION
When repair details are available, Polaris will notify consumers by letter (and email if available) immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs to inform them of this announcement.
CONTACT POLARIS
If you have questions that are not addressed in this document, contact Indian Motorcycle Service through Ask Polaris or by phone at 877-204-3697 (US/Canada Dealers Only) / +48 775 48 1234 (International).
DEALER – WHAT TO DO?
As of December 11, 2023, YOU MUST NOT SELL OR DELIVER any NEW OR USED Model Year 2023-2024
Chieftain, Roadmaster, and Springfield models affected by this Stop Sale until it is repaired according to the
Recall.
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Trouble viewing this email? Open it in your browser > Date: December 13, 2023
Attn: All Dealership Personnel Subject: Safety Recall Repair Update
The previously released Stop Sale I-23-07 will be converting to a Safety Recall, which will include repair information.
This notification is intended to provide your dealership with advance knowledge of the Safety Recall repair release. Key dealership personnel should be notified the Safety Recall is pending and be watching for its release.
We are planning to release the update later today. Reminder: Customers will be contacted again with repair details.
Affected Units 2023-2024 Chieftain, Roadmaster, and Springfield
Please contact Indian Motorcycle Service by phone at 877-204-3697 or through Ask Polaris with any questions or concerns.
Thank you for your attention.
Sincerely,
Indian Motorcycle Service © 2023 Polaris Industries Inc.
2100 Highway 55, Medina, MN 55340, USA
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Trouble viewing this email? Open it in your browser >
Date: December 11, 2023
Attn: All Dealership Personnel Subject: Stop Sale To Be Released
This notification is intended to provide your dealership with advance knowledge of a pending Stop Sale to help you prepare for the official release. This Stop Sale will impact some 2023-2024 Chieftain, Roadmaster, and Springfield models. Key dealership personnel should be notified the Stop Sale is pending and be watching for its release.
We are working diligently to isolate all vehicles impacted by this Stop Sale and plan to release additional details later today.
Affected Units 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles Thank you for your attention.
Sincerely, Indian Motorcycle Service © 2023 Polaris Industries Inc.
2100 Highway 55, Medina, MN 55340, USA
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I-23-07 Stop Sale DEX Alert
DEX Alert
Group: Alerts / Recall
Start Date: 12/11/2023
Removal Date: Date of Safety Recall repair release
Title: Stop Sale I-23-07 Released
Alert Text:
Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury. Indian Motorcycle is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming weeks.
Click HERE to view Stop Sale I-23-07.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-829
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Indian Motorcycle Company DEC 13, 2023 NHTSA Recall No. : 23V-829 Manufacturer Recall No. : I-23-07 Manufacturer Information :
Manufacturer Name : Indian Motorcycle Company Address : 2100 Highway 55
Medina MN 55340
Company phone : 800-765-2747
Population :
Number of potentially involved : 1,215 Estimated percentage with defect : 3 %
Vehicle Information :
Vehicle 1 : 2023-2024 Indian Chieftain Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 25, 2023 VIN Range 1 : Begin : 56KTCDBB8P3419789 End : 56KTCDBB4R3424426 ✔ Not sequential Vehicle 2 : 2023-2024 Indian Chieftain Dark Horse Icon Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 24, 2023 – SEP 13, 2023 VIN Range 1 : Begin : 56KTCDBB0P3419916 End : 56KTCDBB8P3423261 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 2 Vehicle 3 : 2023-2023 Indian Chieftain Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – JUN 05, 2023 VIN Range 1 : Begin : 56KTCEBB5P3419819 End : 56KTCEBB7P3420261 ✔ Not sequential Vehicle 4 : 2023-2024 Indian Chieftain Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTCABB4P3419822 End : 56KTCABB4R3424389 ✔ Not sequential Vehicle 5 : 2023-2024 Indian Chieftain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 12, 2023 VIN Range 1 : Begin : 56KTCBAA3P3419809 End : 56KTCBAA8R3423986 ✔ Not sequential Vehicle 6 : 2023-2024 Indian Springfield Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 20, 2023 VIN Range 1 : Begin : 56KTJDBB7P3419787 End : 56KTJDBB3R3424276
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 3 Vehicle 7 : 2024-2024 Indian Roadmaster Elite Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : JUN 06, 2023 – AUG 28, 2023 VIN Range 1 : Begin : 56KTKEBB9R3420333 End : 56KTKEBB5R3422757 ✔ Not sequential Vehicle 8 : 2023-2024 Indian Roadmaster Dark Horse Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 04, 2023 VIN Range 1 : Begin : 56KTKDBB4P3419792 End : 56KTKDBB3R3423741 ✔ Not sequential Vehicle 9 : 2023-2024 Indian Roadmaster Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 23, 2023 – OCT 23, 2023 VIN Range 1 : Begin : 56KTRABB4P3419852 End : 56KTRABB4R3424357 ✔ Not sequential Vehicle 10 : 2023-2024 Indian Springfield Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 24, 2023 VIN Range 1 : Begin : 56KTHAAAXP3419799 End : 56KTHAAA8R3424390
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-829 Page 4 Vehicle 11 : 2023-2024 Indian Roadmaster Limited Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population consists of some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles produced beginning on May 22, 2023 through October 25, 2023. Units affected were identified based on increased risk of sensor misrouting as determine by review of manufacturing data and warranty claims.
Production Dates : MAY 22, 2023 – OCT 02, 2023 VIN Range 1 : Begin : 56KTKABB7P3419784 End : 56KTKABB6P3423616 ✔ Not sequential Description of Defect :
Description of the Defect : Indian Motorcycle has determined that some Model Year 2023-2024 Chieftain, Roadmaster, and Springfield motorcycles may have been built with an improperly routed crankshaft position sensor. This may cause the crankshaft position sensor to contact the front head pipe and result in a sensor failure and vehicle stall during operation, which increases the risk of a crash and serious injury.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Potential for engine stall increasing the risk of crash and serious injury.
Description of the Cause : Improperly routed crankshaft position sensor. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Crank Position Sensor Component Description : Crank Position Sensor Component Part Number : 2411589 Supplier Identification : Component Manufacturer Name : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829 Page 5 Address : NR
NR Country : NR Chronology :
At the end of October 2023, during a routine warranty claim review, Indian Motorcycle identified four (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe. Thereafter, Indian Motorcycle began an investigation, which included a review and analysis of warranty claims and an internal vehicle audit. Through the investigation, Indian Motorcycle identified a total of eight (8) claims of the reported issue, including one claim that reportedly resulted in a vehicle stall. The internal vehicle audit identified approximately 3% of potentially affected vehicles may be subject to the sensor wire melt. Indian Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs. On November 30, 2023, Indian Motorcycle’s Executive Review Committee decided that vehicles equipped with an improperly routed crankshaft position sensor, which may result in a vehicle stall during operation, is a safety-related defect.� Thereafter, Indian Motorcycle received an additional claim related to the reported concern. Chronology of warranty claims:
10/26/2023 Indian Motorcycle identified (4) warranty claims, which reported smoke emanating from the sensor wire due to contact with exhaust head pipe. 10/27/2023 (1) additional claim was identified in the field that resulted in a vehicle stall. Additional inspection found the Crank Position Sensor wiring had melted. 10/31/2023 (1) additional claim identified to be potentially affected by the same issue. 11/2/2023 (1) additional claim identified after receiving notice of a melted Crank Position Sensor.
11/17/2023 (1) additional claim identified after receiving notification of a melted Crank Position Sensor. 12/5/2023 (1) additional claim identified after receiving notification of a melted Crank Position Sensor. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-829
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The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Indian Motorcycle will inform dealers of the reported concern and provide
instructions to dealers to inspect and route the crankshaft position sensor in a validated configuration, and replace, if needed, at no cost to consumers. Customers who paid to replace or service their vehicle for this condition prior to the recall notification may be eligible for reimbursement per Indian Motorcycle’s General Recall Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : N/A As of October 26, 2023, the crankshaft position sensor misrouting has been corrected in production units. Recall Schedule :
Description of Recall Schedule : Upon approval, owner notification letters will be mailed no later than 30
days after submission of this report.
Planned Dealer Notification Date : DEC 14, 2023 – DEC 14, 2023
Planned Owner Notification Date : DEC 28, 2023 – DEC 28, 2023
* NR – Not Reported
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