“This site contains affiliate links for which OEMDTC may be compensated” |
November 13, 2023 NHTSA CAMPAIGN NUMBER: 23V765000
Incorrectly Installed Headlights
Incorrectly installed headlights can reduce the visibility of oncoming traffic, increasing the risk of a crash.
NHTSA Campaign Number: 23V765000
Manufacturer Newell Coach Corp.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 4
Summary
Newell Coach Corp. (Newell) is recalling certain 2024 P50 motor coaches. The low beam headlights may be installed incorrectly.
Remedy
Dealers will adjust the low beam headlights, free of charge. Owner letters were mailed November 30, 2023. Owners may contact Newell customer service at 1-888-363-9355.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recreational Vehicle Safety Recall Notice
Safety Recall: 23V-765
Safety Advisory: November 30, 2023
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Newell Coach has decided that a defect which relates to motor vehicle safety exists on 2024 Newell Model P50 coaches,
with coach numbers from 1789 through 1792. As a result, Newell Coach is conducting a safety recall. We apologize for
any inconvenience this action may cause you; however your safety and satisfaction are of the utmost importance to us.
Reason for this recall
There is an error with the installation of the low beam headlights. This is causing the low beam to illuminate too high into oncoming traffic which could lead to a crash, serious injury, or death.
What we will do
We will rectify the issue to ensure compliance with proper headlight alignment, free of charge. This will consist of pulling the low beam headlight out of the bucket and adjusting the orientation of light in the bucket. Afterwards we will adjust the headlights to follow safety regulations.
What we need you to do
You should contact your Newell service advisor to schedule an appointment at the service center in Miami, OK or to make arrangements for a qualified service center in the field convenient to your location. The repair should take approximately 6 hours. For repairs made in the field, Newell will supply the necessary parts and pay the service center or reimburse you. If you have questions concerning this recall or if you need any assistance, please contact the Newell Coach Warranty/Service Department by mail at 3900 North Main Street, Miami, OK 74354, or by phone at 1-888-363-9355. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Newell Coach by contacting the Newell Coach Warranty/Service Department.
If after contacting Newell Coach Customer Service, you are still not satisfied we have done our best to remedy this situation without charge and within a reasonable time, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Chronology :
11/9/2023 Newell Coach noticed a coach’s headlights were illuminating much higher than normal in the distance. Newell immediately conducted a quality review and determined the installation of the headlights was incorrect on the orientation of the low beam headlight.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
NEWELL | P50 | 2024 |
3 Associated Documents
Recall Acknowledgement
RCAK-23V765-5434.pdf 645.901KB
Defect Notice 573 Report
RCLRPT-23V765-5276.PDF 213.732KB
Issued Owner Notification Letter(Part 577)
RCONL-23V765-7519.pdf 129.434KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V765&docType=RCL
- Perfect Bulb Replacement: If one bulb burns out, the other isn't far behind. Replace your H11 XtraVision Halogen bulbs in pairs for optimum performance.
- Super Bright & Easy to Install: XtraVision bulbs have an enhanced downroad visibility with no added glare.
- DIY Fix for High Quality Performance: XtraVision bulbs have a robust filament design and proprietary gas mixture that can be driven for superior performance in many vehicles.
- Durable High Beam for Maximum Visibility: XtraVision bulbs are designed and manufactured to improve your driving situation while providing maximum durability.
- The Sylvania Standard Of Quality: With over 100 years in business, Sylvania is the world leader in automotive lighting for Original Equipment Manufacturers (OEMs) and the aftermarket.
- 【Compact & Easy installation】 H11 powersports light bulbs almost 1:1 mini design is the same as halogen, no external driver and wire required, real plug and play.
- 【Built-in Cooling Fan】H11 ATV/UTV LED bulbs built in 12,000RPM high-speed cooling fan to provide super cooling ability, which ensures over 50,000 hours of continuous lighting and stable operation.
- 【600% Brighter Than Halogen】Top Automotive-Grade Powersports LED chips, providing up to 16000LM brightness, 60W per set, 6000k cool white, providing you with better visibility and improving your safety when driving at night.
- 【99% Vehicle Compatible】Built-in smart IC driver and high wattage near stock bulbs, make H11 powersports LED bulbs and fog bulbs better compatible with 99% of vehicle systems.
- 【Note】The filter system may not be 100% accurate, please check your owner's manual or the part number on your original bulbs to confirm the bulb size.
- Get up to 30% more vision on the road compared to a standard minimum legal requirements in low beam headlamp test results
- Choose Philips Vision headlights for increased comfort and safety
- Original equipment quality seal for the most reliable performance
- All Philips upgrade headlights are DOT compliant
- Headlight bulbs by Philips, for over 100 years we have been continuously innovating automotive lighting
- Get up to 60% more vision on the road compared to a standard minimum legal requirements in low beam headlamp test results
- Choose Philips VisionPlus headlights for superior quality with enhanced visibility. Base: PGJ19-2
- Original equipment quality seal for the most reliable performance
- All Philips upgrade headlights are DOT compliant
- Headlight bulbs by Philips, for over 100 years we have been continuously innovating automotive lighting
- 【600% Brighter Than Halogen】- Top Automotive-Grade LED chips with 24000LM per pair, 6500K cool white. Super focused beam pattern design provides wider and farther lighting range which is 6 times brighter than your original halogen bulb.
- 【Over 5,0000 Hours Lifespan】 - With whole aviation aluminum body, unique hollow-carved heat sink design and 1,2000RPM turbo cool fan, our 9012 LED bulbs provide super cooling ability, which ensures a longer lifespan up to 5,0000 hours.
- 【10 Minutes Easy Installation】- Almost 1:1 mini design same as halogen, our 9012 light bulbs perfectly fit into your housing and factory sockets without any modification, just plug and play.
- 【CAN bus-Ready for 98% Vehicles】 - Our 9012 LED bulbs and fog bulbs work with 98% of vehicle's computer system without error, while some sensitive models may require additional CAN bus decoder to be installed.
- 【NOTE】- The filter system may not be 100% accurate or up to date, please check your owner's manual or the part number on your original bulbs to confirm the bulb size. Refer to "how to pick the right bulb size" in our Product Description. Our bulbs can be used for powersports ATV/UTV or fog lights. Please let FAHREN know if you can’t figure it out or need any help.
- 【Better Visibility】RCJ H11 led bulb uses a double-sided CSP LED chip, providing up to 16000 lumens of brightness and 6000K whiter and clearer visuals. Allows you to see farther and wider the night driving, ensuring safer night driving.
- 【Ideal Beam Pattern】The H11 fog light features the same 1:1 MINI design as the halogen lamps, the refraction-focusing design ensures excellent beam coverage directly in front of the vehicle. Provides wider-angle and longer-distance light on the road without dazzling oncoming vehicles, with clear demarcation lines.
- 【Plug and play, easy installation】LED bulbs feature an in-line wireless design, no external drives or connectors required, built-in drivers and fans take up less housing space, plug and play like halogen bulbs, no tools or modifications required.
- 【Over 50,000 hours of service life】RCJ led bulbs are made of top aviation aluminum material, built-in cold-pressed aluminum heat sink and a 12,000RPM high-speed cooling fan, which can effectively take away the heat generated by the LED chip, ensuring a lifespan of up to 50000 hours and less number of replacements.
- 【Compatible with 99% of Vehicles】RCJ fog lights are compatible with 99% of vehicle systems, but some sensitive models may still require a CANBUS decoder. NOTE: The filtering system on Amazon is not 100% accurate. If you're not sure which size fits your vehicle, check your owner's manual or the part number on the original bulb to confirm the bulb size.
- Original Equipment Quality Seal For The Most Reliable Performance
- Always Replace In Pairs To Ensure A Symmetric Light Beam From Both Bulbs On The Road. Headlights Dim Over Time
- Headlight Bulbs By Philips, For Over 100 Years We Have Been Continuously Innovating Automotive Lighting
- When Installing A New Bulb, Never Touch The Glass. Either Use Gloves Or Paper Towel When Handling
- Significantly whiter light to improve comfort and safety
- 【600% Brighter than Stock Bulbs】: OXILAM 9005 9006 LED bulbs adopt the latest 2024 LED chip technology, providing 40000 lumens of light output per set, 6 times brighter than halogen bulbs. These 6500K cool white lights provide clear vision, enhancing nighttime road visibility for safe driving on dim and remote roads. It is an excellent choice for upgrading front bulbs, fog lights, high lamps and low lamp. (A set includes 2 9005 LED bulbs and 2 9006 LED bulbs)
- 【Better Driving Experience】: The OXILAM 9005 and 9006 led light bulbs are in the same position as the original halogen filament, with 1:1 size pattern. 16 high-power chips get a farther and wider vision, avoiding accidents with animals crossing the road at night. OXILAM Led light bulbs make driving through rural areas and deserted highways easy and safe.
- 【Real 1:1 Size Makes 100% Fit】: The OXILAM 9005 led bulbs are designed in the same 1:1 size as the stock bulb, no external driver, no huge bulb base. No need to modify the dust cover compared to other LED bulbs. OXILAM 9006 led bulbs have a direct plug-in design, which supports plug-and-play, quick installation within 5 minutes, 100% installation problem free.
- 【99% Vehicle Compatibility】: The OXILAM 9005 9006 combo led bulbs kit has a built-in intelligent IC driver, no radio interference, CANBUS ready for 99% vehicle systems. Say goodbye to suddenly shut off, annoying flickering and unstopped dash errors when driving. For 1% sensitive vehicles, we can send an additional decoder to help solve the issue.
- 【Triple Cooling for 50,000 Hours of Lifespan】: The OXILAM led bulbs adopt a high-quality aviation aluminum body that ensures effective heat dissipation without any risk of the light body breaking apart. The led light bulbs also include superior a copper baseboard and a 12000rpm silent turbo fan that effectively dissipates heat, ensuring a lifespan of 50,000 hours.
- Lights Dim Over Time, Replace In Pairs: Your lights are a pair, one is never turned on without the other. If one bulb burns out, the other isn't far behind. Replace your H13 XtraVision Halogen bulbs in pairs for optimum performance.
- More Downroad Visibility: XtraVision bulbs have an enhanced downroad visibility with no added glare.
- Reliable Design For Optimal Performance: XtraVision bulbs have a robust filament design and propriety gas mixture that can be driven for superior performance.
- Manufactured To Be Durable: XtraVision bulbs are designed and manufactured to improve your driving situation while providing maximum durability.
- The Sylvania Standard Of Quality: With over 100 years in business, Sylvania is the world leader in automotive lighting for Original Equipment Manufacturers (OEMs) and the aftermarket.
- Get up to 60% more vision on the road compared to a standard minimum legal requirements in low beam headlamp test results
- Choose Philips VisionPlus headlights for superior quality with enhanced visibility
- Original equipment quality seal for the most reliable performance
- All Philips upgrade headlights are DOT compliant
- Headlight bulbs by Philips, for over 100 years we have been continuously innovating automotive lighting
Last update on 2024-04-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-765 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Newell Coach Corp. Submission Date : NOV 13, 2023 NHTSA Recall No. : 23V-765 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Newell Coach Corp. Address : 3900 North Main Street Miami OK 74354 Company phone : 918-542-3344 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Newell Coach P50 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Our investigation indicates certain coaches built with the P50 body style, with coach vin numbers ending 1789 through 1792 contain a headlight installation error. This could cause a risk of accident by the low beam to illuminate to high into oncoming traffic. Production Dates : AUG 15, 2023 – OCT 04, 2023 VIN Range 1 : Begin : 1N9458186R1011789 End : 1N9458186R1011792 Not sequential Description of Defect : Description of the Defect : Low beam headlights installed incorrectly causing the beam to illuminate too high into oncoming traffic. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Potentially causing oncoming traffic to experience light illumination similar to high beam experience which could lead to an accident, serious injury, or death. Description of the Cause : Incorrect assembly during manufacturing. Identification of Any Warning that can Occur : There are no warnings or indicators to the operator. Involved Components : Part 573 Safety Recall Report 23V-765 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Low beam headlight Component Description : Low beam headlight Component Part Number : NC #309420 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 11/9/2023 Newell Coach noticed a coach’s headlights were illuminating much higher than normal in the distance. Newell immediately conducted a quality review and determined the installation of the headlights was incorrect on the orientation of the low beam headlight. Description of Remedy : Description of Remedy Program : THE REMEDY WILL BE PERFORMED AT NEWELL COACH SERVICE CENTER IN OKLAHOMA AT NO CHARGE. FOR CUSTOMERS LOCATED IN PLACES WHERE THE NEWELL COACH SERVICE CENTER IS INCONVENIENT, NEWLL WILL ASSIST THE CUSTOMER IN LOCATING A SERVICE CENTER IN A MORE CONVIENT LOCATION, AND WILL COVER THE COST OF THE REMEDY PROVIDED BY THE SERVICE CENTER. If THE CUSTOMER PAYS A SERVICE CENTER OUT OF POCKET FOR THE REMEDY, NEWELL COACH WILL REIMBURSE THE CUSTOMER FOR THE COST OF THE REMEDY. FOR A CUSTOMER WHO PREFERS TO SERVICE HIS OWN COACH, NEWELL WILL PROVIDE THE INSTRUCTIONS TO THE CUSTOMER. How Remedy Component Differs from Recalled Component : REMEDY CONSISTS OF PULLING THE LOW BEAM HEADLIGHTS OUT OF THE BUCKET AND ADJUSTING THE ORIENTATION OF LIGHT IN BUCKET. AFTERWARDS ADJUST THE HEADLIGHT TO FOLLOW SAFETY REGULATIONS. Identify How/When Recall Condition was Corrected in Production : COACH VIN ENDING WITH 1793 AND FORWARD HAVE THE PROPER ORIENTATION OF HEADLIGHT AND ALIGNMENT. Part 573 Safety Recall Report 23V-765 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : MAIL RECALL LETTERS Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR * NR – Not Reported
**************************************************************************************************************
3900 North Main Street │ Miami, OK 74354
Email: davidp@newellcoach.com │ www.newellcoach.com
Phone: 918-542-3344 │ Fax: 918-542-2028
IMPORTANT SAFETY RECALL
This notice applies to your vehicle:
Dear :
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Newell Coach has decided that a defect which relates to motor vehicle safety exists on 2024 Newell Model P50 coaches,
with coach numbers from 1789 through 1792. As a result, Newell Coach is conducting a safety recall. We apologize for
any inconvenience this action may cause you; however your safety and satisfaction are of the utmost importance to us.
There is an error with the installation of the low beam headlights. This is causing the low beam
to illuminate too high into oncoming traffic which could lead to a crash, serious injury, or death.
We will rectify the issue to ensure compliance with proper headlight alignment, free of charge.
This will consist of pulling the low beam headlight out of the bucket and adjusting the
orientation of light in the bucket. Afterwards we will adjust the headlights to follow safety
regulations.
You should contact your Newell service advisor to schedule an appointment at the service
center in Miami, OK or to make arrangements for a qualified service center in the field
convenient to your location. The repair should take approximately 6 hours. For repairs made in
the field, Newell will supply the necessary parts and pay the service center or reimburse you. If
you have questions concerning this recall or if you need any assistance, please contact the
Newell Coach Warranty/Service Department by mail at 3900 North Main Street, Miami, OK
74354, or by phone at 1-888-363-9355. If you had appropriate repairs completed prior to receipt
of this recall notice, and if you incurred any direct cost in connection with obtaining such repair,
you may be eligible to receive reimbursement from Newell Coach by contacting the Newell
Coach Warranty/Service Department.
If after contacting Newell Coach Customer Service, you are still not satisfied we have done our best to remedy this
situation without charge and within a reasonable time, you may also submit a written complaint to: Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the
toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal
regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days.
Again, we apologize for any inconvenience this action may cause you. Your safety and satisfaction are our highest
priority.
Thank you for your attention and cooperation in this matter.
Sincerely,
David Parkman
Quality Manager
Newell Coach
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for this
recall
Recreational Vehicle Safety Recall Notice
Safety Recall: 23V-765
Safety Advisory: November 30, 2023
What we will do
What we need
you to do
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END