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November 13, 2023 NHTSA CAMPAIGN NUMBER: 23V766000
AC Wiring May Become Damaged and Cause a Fire
Electrical arcing may cause sparks and increase the risk of a fire.
NHTSA Campaign Number: 23V766
Manufacturer Triple E Recreational Vehicles
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 37
Summary
Triple E Recreational Vehicles (Triple E) is recalling certain 2023-2024 Triple E Wonder W24RTB, W24RL, and W24FTB motorhomes. The wire insulation on the 120-volt wire routed to the air conditioner may become damaged, which can cause electrical arcing.
Remedy
Dealers will install a grommet and 2 screws, free of charge. Owner notification letters are expected to be mailed November 21, 2023. Owners may contact Triple E customer service at 1-877-992-9906. Triple E’s number for this recall is CA#10438-1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
SOP12388
Recall QAAR 10438 Truma Air
Conditioner Power Supply Grommet
Remove both side panels on the air conditioner diffuser housing by sliding sideways.
Remove the 6 hex drive screws from the diffuser housing.
Verify the yellow 12/2 NMD wire is missing a grommet where it runs into the roof frame.
If grommet is present no corrective action is required, proceed to step #7.
If grommet is missing, use the split to install the grommet over top of the 12/2 wire and insert into the hole in roof frame .
Secure grommet in place with the two self-tapping screws into the frame.
Reinstall the diffuser housing starting all the hex drive screws by hand to prevent cross threading.
Torque each hex head to 15inch lbs.
Reinstall both side panels to the side of the air diffuser.
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Chronology :
ON OCTOBER 25/2023 AN INHOUSE AUDIT WAS CONDUCTED IT WAS NOTICED THAT THE TRUMA AIR CONDITIONER 120V WIRING WAS WIRED THROUGH THE ALUMINUM ROOF FRAME WITH NO PROTECTION FROM THE METAL EDGE. THE ROOF DRAWINGS DID NOT INCLUDE THE WIRING CHANNELS FOR THE INSTALLER TO FOLLOW CAUSING INCONSISTENCIES IN THE INSTALLATION PROCEDURE OF THE WIRING FOR THE AIR CONDITIONER. A MISCOMMUNICATION ON WHO WAS RESPONSIBLE FOR PLACING THE GROMMET DURING THE PROCESS. THE WIRING IS COMPLETED DURING THE PRODUCTION PROCESS AND NOT WHEN THE AIR CONDITIONER IS INSTALLED ON THE ROOF.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TRIPLE E RV | WONDER | 2023-2024 |
8 Associated Documents
Recall 573 Report – 11/15/2023
RCLRPT-23V766-2054.PDF 215.202KB
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Recall Acknowledgement
RCAK-23V766-2417.pdf 646.191KB
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Defect Notice 573 Report
RCLRPT-23V766-7612.PDF 215.188KB
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Miscellaneous Document – CA#10438 – Truma AC Wire Grommet – SOP12388
RMISC-23V766-6131.pdf 980.466KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V766-6005.pdf 563.548KB
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Recall 573 Report – 11/20/2023
RCLRPT-23V766-7252.PDF 215.208KB
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Miscellaneous Document – Recall CA#10438-1 – Return Form
RMISC-23V766-5939.pdf 77.424KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-23V766-8599.pdf 1018.285KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V766&docType=RCL
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This product presentation was made with AAWP plugin.
SEOCONTENT-START
1 2 3
4 5 6
7 8 9
#2
•
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•
6mm
SOP12388
TRIPLE E
RECREATIONAL VEHICLES
Recall QAAR 10438 Truma Air
Conditioner Power Supply Grommet
Supplied Items:
1ea. 3/4″ x 50mm tall
Split Grommet 118-6502
2ea. #8x¾” self tapping
screws 141-0092
15in.-lbs.
–
0
….
Tools required:
Cordless drill
#2 square driver bit
6mm hex drive
socket
Inch pound torque
wrench
Verify the yellow
12/2 NMD wire is
missing a grommet
where it runs into
the roof frame.
If grommet is
present no
corrective action is
required, proceed to
step #7.
Reinstall the diffuser housing starting all the hex drive screws by hand
to prevent cross threading.
Torque each hex head to 15inch lbs.
Remove both side panels on the air conditioner diffuser housing by
sliding sideways.
If grommet is missing, use the split
to install the grommet over top of
the 12/2 wire and insert into the
hole in roof frame .
Reinstall both side panels to the side of the air diffuser.
Department: 32
People Required: 1
Time to Complete: 0.30 hours
Date Created: Nov. 08/23
Date Revised: Rev#:
Created by Initial: GK Verified: BH Page 1 of 1
Remove the 6 hex drive screws from the
diffuser housing.
Secure grommet in place with the two self-tapping screws into the
frame.
LE ‘SURE
TRll.\!’ E:L YA Nl ‘.5
Contact Leisure Travel Vans Customer Service/Warranty for
questions or technical assistance at:
1-877-992-9906
Or
Recalls@Tripleerv.com
**************************************************************************************************************
RECALL NOTIFICATION CA#10438-1 – RETURN FORM
Please complete this form indicating Recall Notification CA#10438-1 has been performed in accordance with this Recall. E-mail completed form to recalls@tripleerv.com
Customer Name: «Owner_Name»
Serial # «VIN»
Coach Serial #«Serial»
Address (if different)_________________________________________
__________________________________________________________
Date Recall Completed _______________________________________
Signature of Customer: ______________________________________
Brad Wall
Customer Service / Warranty Manager
**************************************************************************************************************
LEISURE
TRAVEL VANS
Tri ple E Recreational Vehicles
A Di vision of Triple E Canada Ltd.
P: 204 325 4361
F: 204 325 5241
301 Roblin Blvd .
P.O . Box 1230
Winkler, Manitoba CA
R6W 4C4
U.S . Mai lin g :
P.O. Box 68
Walhalla, ND 58282
LE I SUR EVANS.COM
TRIPLE ERV.COM
IMPORTANT SAFETY RECALL
«Owner Name»
«Address 1 »
«Address2»
«Address3 », «Prov» «Postal Code»
“This notice applies to your vehicle, «Unit»
VIN #«VIN»
Coach Serial #«Serial»
Triple E Recreational Vehicles Recall CA#l0438-l
November 23, 2023
NHTSA #23V766
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided
that a defect which relates to motor vehicle safety exists in certain 2023 & 2024
Wonder W24RTB, W24FTB & W24RL motorhomes manufactured between May
5, 2023 and October 18, 2023
Description of Defect:
The 120V wiring for the Truma air conditioner, is being routed through the roof
aluminum framing. The wires may become worn from rubbing on the raw metal
edge causing an arcing hazard. This could cause a small spark and cause a possible
fire and bodily injury.
To Have This Modification Performed:
Please contact your closest Triple ERV dealer or approved RV service center to
have this recall performed at no charge to you. Your dealer will install a grommet
over the wiring and attach it to the aluminum framing. The time needed to perform
the recall is approximately 20 minutes. If you choose to have this Recall
performed by a service center other than your dealer, prior authorization is
required. When the issue has been corrected sign the enclosed return form and
email to recalls@tripleerv.com
If you had this repair performed before you received this letter, you may be
eligible to receive reimbursement for the cost of obtaining a pre-notification
remedy of the problem associated with this recall.
1 of2
For more information contact Triple ERV/Leisure Travel Vans at 1-877-992-
9906 Customer Service/ Warranty department or by e-mail
recalls@tripleerv.com in the subject line “Recall CA#l0438-1”.
What if you are a Lessor?
Federal law requires that you forward a copy of this safety recall notice to the
lessee within ten working days.
If you no longer own this vehicle, please complete the return form stating “No
Longer Own this Vehicle” or provide the new owners contact information and
submitting to Customer Service at recalls@tripleerv.com
For U.S. Residents
If Triple E Recreational Vehicles fails or is unable to remedy this potential defect
without charge, you may submit a written complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-
4236; (TTY: 1-800-424-9153) or go to http://www.safercar.gov
We regret the inconvenience this Recall may cause you but want you to have
complete satisfaction with your Leisure Travel Vans product. Thank you for your
anticipated assistance and please do not hesitate to contact us should you require
additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosures
1 – SOP12388 (Standard Operating Procedure)
I -Grommet
2 – Self-tapping screws
2 of2
**************************************************************************************************************
LEISURE
TRAVEL VANS
Triple E Recreational Vehicles
A Di vision of Triple E Canada Ltd.
P: 204 325 4361
F: 204 325 5241
301 Roblin Bl vd.
P.O. Box 1230
Winkler, Manitoba CA
R6W 4C4
U.S. Mailing:
P.O. Box 68
Walh alla , ND 58 282
LEI SUR EVANS.COM
TRIPLEERV.COM
IMPORTANT SAFETY RECALL
«Dealer»
“This notice applies to this vehicle, «ProductLine»
VIN #«Vin»
November 20, 2023
Coach #« UNIT CoachID»
Triple E Recreational Vehicles Recall CA#l0438-l NHTSA #23V766
This notice is sent to you in accordance with the requirements of the National
Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has
decided that a defect which relates to motor vehicle safety exists in certain 2023
& 2024 Wonder W24RTB, W24FTB & W24RL motorhomes manufactured
between May 5, 2023 and October 18, 2023
Description of Defect:
The 120V wiring for the Truma air conditioner, is being routed through the roof
aluminum framing. The wires may become worn from rubbing on the raw
metal edge causing an arcing hazard. This could cause a small spark and cause
a possible fire and bodily injury.
To Have This Modification Performed:
We request your assistance to have this safety issue corrected. Follow
SOP12388 included in this mailing to install a grommet over the wiring for the
Truma air conditioner.
For reimbursement submit a warranty application for,
Labour to perform this Recall: 0.5 hrs/ unit
1 of2
For more information contact Triple ERV/Leisure Travel Vans at 1-877-
992-9906 Customer Service/ Warranty department or by e-mail
recalls@tripleerv.com in the subject line “Recall CA#l0438-1”.
Thank you for your anticipated assistance and please do not hesitate to contact
us should you require additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosures
1 – SOP12388 (Standard Operating Procedure)
1 – Grommet
2 – Self-tapping screws
2 of2
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-766
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Triple E Recreational Vehicles
Submission Date : NOV 13, 2023
NHTSA Recall No. : 23V-766
Manufacturer Recall No. : CA#10438-1
Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles
Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 37
Estimated percentage with defect : 100 %
Vehicle Alterer Information :
Vehicle 1 : 2023-2024 WONDER W24RTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED ROOF VENTS. THE OTHER MODEL IS INSTALLED AND WIRING
CONNECTIONS COMPLETED ON THE PRODUCTION LINE, HAVING DUCTED
ROOF VENTS.
UNITS AFFECTED 20
Production Dates : MAY 05, 2023 – OCT 18, 2023
Vehicle 2 : 2023-2024 WONDER W24FTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED ROOF VENTS. THE OTHER MODEL IS INSTALLED AND WIRING
CONNECTIONS COMPLETED ON THE PRODUCTION LINE, HAVING DUCTED
ROOF VENTS.
UNITS AFFECTED 5
Production Dates : MAY 05, 2023 – OCT 18, 2023
Part 573 Safety Recall Report 23V-766 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 3 : 2023-2024 WONDER W24RL
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED ROOF VENTS. THE OTHER MODEL IS INSTALLED AND WIRING
CONNECTIONS COMPLETED ON THE PRODUCTION LINE, HAVING DUCTED
ROOF VENTS.
UNITS AFFECTED 12
Production Dates : MAY 05, 2023 – OCT 18, 2023
Description of Defect :
Description of the Defect : THE 120V WIRING ROUTED TO THE TRUMA AIR CONDITIONER THROUGH
THE ALUMINUM ROOF FRAME MAY NOT HAVE A GROMMET TO PROTECT
FROM THE RAW METAL EDGE.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE WIRE INSULATION MAY BECOME WORN FROM RUBBING ON THE
METAL EDGE OF THE ALUMINUM TUBING, CAUSING AN ARCING HAZARD.
THIS COULD CAUSE A SMALL SPARK, AND CAUSE A POSSIBLE FIRE AND
BODILY INJURY.
Description of the Cause : DURING A CHANGE FROM MODEL YEAR THE ROOF DRAWINGS HAD THE
WIRE CHANNELS ACCIDENTLY OMITTED. THE INSTALLER OF THE WIRING
WAS NOT AWARE THAT A GROMMET HAD TO BE INSTALLED ON THE METAL
EDGE OF THE ALUMINUM TUBING TO PROTECT THE WIRING.
Identification of Any Warning
that can Occur :
THERE COULD BE A POSSIBLE SMELL OF WIRE INSULATION BURNING OR
THE TRUMA AIR CONDITIONER WILL NOT HAVE POWER.
Involved Components :
Component Name : NR
Component Description : NR
Component Part Number : NR
Supplier Identification :
Component Manufacturer
Part 573 Safety Recall Report 23V-766 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Name : NR
Address : NR
NR
Country : NR
Chronology :
ON OCTOBER 25/2023 AN INHOUSE AUDIT WAS CONDUCTED IT WAS NOTICED THAT THE TRUMA AIR
CONDITIONER 120V WIRING WAS WIRED THROUGH THE ALUMINUM ROOF FRAME WITH NO PROTECTION
FROM THE METAL EDGE. THE ROOF DRAWINGS DID NOT INCLUDE THE WIRING CHANNELS FOR THE
INSTALLER TO FOLLOW CAUSING INCONSISTENCIES IN THE INSTALLATION PROCEDURE OF THE WIRING
FOR THE AIR CONDITIONER. A MISCOMMUNICATION ON WHO WAS RESPONSIBLE FOR PLACING THE
GROMMET DURING THE PROCESS. THE WIRING IS COMPLETED DURING THE PRODUCTION PROCESS AND
NOT WHEN THE AIR CONDITIONER IS INSTALLED ON THE ROOF.
Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A SOP (STANDARD
OPERATING PROCEDURE) TO INSTALL A GROMMET WITH 2 SCREWS.
DEALERS WILL SUBMIT A WARRANTY CLAIM FOR REIMBURSEMENT.
RETAIL OWNERS WILL BE SENT THE SOP(STANDARD OPERATING
PROCEDURE), GROMMET & 2 SCREWS TO HAVE INSTALLED BY AN RV
SERVICE CENTER. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE
PAID DIRECTLY BY TRIPLE E RV. AN RV SERVICE CENTER OR RETAIL
OWNER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR
PRIOR TO THE RECALL NOTIFICATION.
How Remedy Component Differs
from Recalled Component :
THE ALUMINUM FRAMING LOCATED AT THE AIR CONDITIONER WILL
HAVE A GROMMET INSTALLED ON THE METAL EDGE OF THE ACCESS
HOLE WITH THE 120V WIRING RUNING THROUGH IT. THE RECALLED
UNITS WILL NOT HAVE A GROMMET INSTALLED.
Identify How/When Recall Condition
was Corrected in Production :
ON OCTOBER 25/2023 THE INSTALLERS WERE NOTIFIED TO CHECK ALL
WONDER MODELS THAT HAVE THE TRUMA AIR CONDITIONER 120V
WIRING INSTALLED DURING THE PRODUCTION PROCESS AND INSTALL
THE GROMMET WITH 2 SCREWS AND HAVE THE WIRING ROUTED
THROUGH IT . THE DRAWINGS WILL BE UPDATED SHOWING THE
WIRING CHANNEL BY EARLY JANUARY /2024 & THE SOP WILL BE
CREATED FOR THE INSTALLERS TO FOLLOW BY MID DECEMBER 2023
THERE WILL BE NO MISCOMMUNICATION ON WHO IS TO INSTALL THE
GROMMET AND AT WHAT POINT IN THE PRODUCTION PROCESS.
Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO THE DEALERS IS EXPECTED TO OCCUR ABOUT NOV.
Part 573 Safety Recall Report 23V-766 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
21/2023. NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO
OCCUR ABOUT NOV. 21/2023
Planned Dealer Notification Date : NOV 21, 2023 – NOV 28, 2023
Planned Owner Notification Date : NOV 21, 2023 – NOV 28, 2023
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name :
Address :
Country :
Company Phone :
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-766
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Triple E Recreational Vehicles
Submission Date : NOV 20, 2023
NHTSA Recall No. : 23V-766
Manufacturer Recall No. : CA#10438-1
Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles
Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 37
Estimated percentage with defect : 100 %
Vehicle Alterer Information :
Vehicle 1 : 2023-2024 WONDER W24RTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 20
Production Dates : MAY 05, 2023 – OCT 18, 2023
Vehicle 2 : 2023-2024 WONDER W24RL
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 12
Production Dates : MAY 05, 2023 – OCT 18, 2023
Part 573 Safety Recall Report 23V-766 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 3 : 2023-2024 WONDER W24FTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 5
Production Dates : MAY 05, 2023 – OCT 18, 2023
Description of Defect :
Description of the Defect : THE 120V WIRING ROUTED TO THE TRUMA AIR CONDITIONER THROUGH
THE ALUMINUM ROOF FRAME MAY NOT HAVE A GROMMET TO PROTECT
FROM THE RAW METAL EDGE.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE WIRE INSULATION MAY BECOME WORN FROM RUBBING ON THE
METAL EDGE OF THE ALUMINUM TUBING, CAUSING AN ARCING HAZARD.
THIS COULD CAUSE A SMALL SPARK, AND CAUSE A POSSIBLE FIRE AND
BODILY INJURY.
Description of the Cause : DURING A CHANGE FROM MODEL YEAR THE ROOF DRAWINGS HAD THE
WIRE CHANNELS ACCIDENTLY OMITTED. THE INSTALLER OF THE WIRING
WAS NOT AWARE THAT A GROMMET HAD TO BE INSTALLED ON THE METAL
EDGE OF THE ALUMINUM TUBING TO PROTECT THE WIRING.
Identification of Any Warning
that can Occur :
THERE COULD BE A POSSIBLE SMELL OF WIRE INSULATION BURNING OR
THE TRUMA AIR CONDITIONER WILL NOT HAVE POWER.
Involved Components :
Component Name : NR
Component Description : NR
Component Part Number : NR
Supplier Identification :
Component Manufacturer
Part 573 Safety Recall Report 23V-766 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Name : NR
Address : NR
NR
Country : NR
Chronology :
ON OCTOBER 25/2023 AN INHOUSE AUDIT WAS CONDUCTED IT WAS NOTICED THAT THE TRUMA AIR
CONDITIONER 120V WIRING WAS WIRED THROUGH THE ALUMINUM ROOF FRAME WITH NO PROTECTION
FROM THE METAL EDGE. THE ROOF DRAWINGS DID NOT INCLUDE THE WIRING CHANNELS FOR THE
INSTALLER TO FOLLOW CAUSING INCONSISTENCIES IN THE INSTALLATION PROCEDURE OF THE WIRING
FOR THE AIR CONDITIONER. A MISCOMMUNICATION ON WHO WAS RESPONSIBLE FOR PLACING THE
GROMMET DURING THE PROCESS. THE WIRING IS COMPLETED DURING THE PRODUCTION PROCESS AND
NOT WHEN THE AIR CONDITIONER IS INSTALLED ON THE ROOF.
Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A SOP (STANDARD
OPERATING PROCEDURE) TO INSTALL A GROMMET WITH 2 SCREWS.
DEALERS WILL SUBMIT A WARRANTY CLAIM FOR REIMBURSEMENT.
RETAIL OWNERS WILL BE SENT THE SOP(STANDARD OPERATING
PROCEDURE), GROMMET & 2 SCREWS TO HAVE INSTALLED BY AN RV
SERVICE CENTER. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE
PAID DIRECTLY BY TRIPLE E RV. AN RV SERVICE CENTER OR RETAIL
OWNER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR
PRIOR TO THE RECALL NOTIFICATION.
How Remedy Component Differs
from Recalled Component :
THE ALUMINUM FRAMING LOCATED AT THE AIR CONDITIONER WILL
HAVE A GROMMET INSTALLED ON THE METAL EDGE OF THE ACCESS
HOLE WITH THE 120V WIRING RUNING THROUGH IT. THE RECALLED
UNITS WILL NOT HAVE A GROMMET INSTALLED.
Identify How/When Recall Condition
was Corrected in Production :
ON OCTOBER 25/2023 THE INSTALLERS WERE NOTIFIED TO CHECK ALL
WONDER MODELS THAT HAVE THE TRUMA AIR CONDITIONER 120V
WIRING INSTALLED DURING THE PRODUCTION PROCESS AND INSTALL
THE GROMMET WITH 2 SCREWS AND HAVE THE WIRING ROUTED
THROUGH IT . THE DRAWINGS WILL BE UPDATED SHOWING THE
WIRING CHANNEL BY EARLY JANUARY /2024 & THE SOP WILL BE
CREATED FOR THE INSTALLERS TO FOLLOW BY MID DECEMBER 2023
THERE WILL BE NO MISCOMMUNICATION ON WHO IS TO INSTALL THE
GROMMET AND AT WHAT POINT IN THE PRODUCTION PROCESS.
Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO THE DEALERS IS EXPECTED TO OCCUR ABOUT NOV.
Part 573 Safety Recall Report 23V-766 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
21/2023. NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO
OCCUR ABOUT NOV. 21/2023
Planned Dealer Notification Date : NOV 21, 2023 – NOV 28, 2023
Planned Owner Notification Date : NOV 21, 2023 – NOV 28, 2023
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name :
Address :
Country :
Company Phone :
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-766
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Triple E Recreational Vehicles
Submission Date : NOV 15, 2023
NHTSA Recall No. : 23V-766
Manufacturer Recall No. : CA#10438-1
Manufacturer Information :
Manufacturer Name : Triple E Recreational Vehicles
Address : PO Box 1230 Winkler MB
Canada 00 R6W 4C4
Company phone : 204-325-4361
Population :
Number of potentially involved : 37
Estimated percentage with defect : 100 %
Vehicle Alterer Information :
Vehicle 1 : 2023-2024 WONDER W24RTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 20
Production Dates : MAY 05, 2023 – OCT 18, 2023
Vehicle 2 : 2023-2024 WONDER W24FTB
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 5
Production Dates : MAY 05, 2023 – OCT 18, 2023
Part 573 Safety Recall Report 23V-766 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 3 : 2023-2024 WONDER W24RL
Descriptive Information : CERTAIN WONDER MODELS HAVE THE TRUMA AIR CONDITIONER INSTALLED
ON THE ROOF DURING THE SUB-ASSEMBLY PROCESS AND THE WIRING
CONNECTIONS ARE COMPLETED ON THE PRODUCTION LINE, THEY DON’T
HAVE DUCTED AIR CONDITIONER ROOF VENTS. THE OTHER MODEL IS
INSTALLED AND WIRING CONNECTIONS COMPLETED ON THE PRODUCTION
LINE, HAVING DUCTED AIR CONDITIONER ROOF VENTS.
UNITS AFFECTED 12
Production Dates : MAY 05, 2023 – OCT 18, 2023
Description of Defect :
Description of the Defect : THE 120V WIRING ROUTED TO THE TRUMA AIR CONDITIONER THROUGH
THE ALUMINUM ROOF FRAME MAY NOT HAVE A GROMMET TO PROTECT
FROM THE RAW METAL EDGE.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE WIRE INSULATION MAY BECOME WORN FROM RUBBING ON THE
METAL EDGE OF THE ALUMINUM TUBING, CAUSING AN ARCING HAZARD.
THIS COULD CAUSE A SMALL SPARK, AND CAUSE A POSSIBLE FIRE AND
BODILY INJURY.
Description of the Cause : DURING A CHANGE FROM MODEL YEAR THE ROOF DRAWINGS HAD THE
WIRE CHANNELS ACCIDENTLY OMITTED. THE INSTALLER OF THE WIRING
WAS NOT AWARE THAT A GROMMET HAD TO BE INSTALLED ON THE METAL
EDGE OF THE ALUMINUM TUBING TO PROTECT THE WIRING.
Identification of Any Warning
that can Occur :
THERE COULD BE A POSSIBLE SMELL OF WIRE INSULATION BURNING OR
THE TRUMA AIR CONDITIONER WILL NOT HAVE POWER.
Involved Components :
Component Name : NR
Component Description : NR
Component Part Number : NR
Supplier Identification :
Component Manufacturer
Part 573 Safety Recall Report 23V-766 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Name : NR
Address : NR
NR
Country : NR
Chronology :
ON OCTOBER 25/2023 AN INHOUSE AUDIT WAS CONDUCTED IT WAS NOTICED THAT THE TRUMA AIR
CONDITIONER 120V WIRING WAS WIRED THROUGH THE ALUMINUM ROOF FRAME WITH NO PROTECTION
FROM THE METAL EDGE. THE ROOF DRAWINGS DID NOT INCLUDE THE WIRING CHANNELS FOR THE
INSTALLER TO FOLLOW CAUSING INCONSISTENCIES IN THE INSTALLATION PROCEDURE OF THE WIRING
FOR THE AIR CONDITIONER. A MISCOMMUNICATION ON WHO WAS RESPONSIBLE FOR PLACING THE
GROMMET DURING THE PROCESS. THE WIRING IS COMPLETED DURING THE PRODUCTION PROCESS AND
NOT WHEN THE AIR CONDITIONER IS INSTALLED ON THE ROOF.
Description of Remedy :
Description of Remedy Program : DEALERS WITH INVENTORY WILL BE SENT A SOP (STANDARD
OPERATING PROCEDURE) TO INSTALL A GROMMET WITH 2 SCREWS.
DEALERS WILL SUBMIT A WARRANTY CLAIM FOR REIMBURSEMENT.
RETAIL OWNERS WILL BE SENT THE SOP(STANDARD OPERATING
PROCEDURE), GROMMET & 2 SCREWS TO HAVE INSTALLED BY AN RV
SERVICE CENTER. THE RV SERVICE CENTER OR RETAIL OWNER WILL BE
PAID DIRECTLY BY TRIPLE E RV. AN RV SERVICE CENTER OR RETAIL
OWNER WILL BE REIMBURSED FOR COSTS INCURRED FOR REPAIR
PRIOR TO THE RECALL NOTIFICATION.
How Remedy Component Differs
from Recalled Component :
THE ALUMINUM FRAMING LOCATED AT THE AIR CONDITIONER WILL
HAVE A GROMMET INSTALLED ON THE METAL EDGE OF THE ACCESS
HOLE WITH THE 120V WIRING RUNING THROUGH IT. THE RECALLED
UNITS WILL NOT HAVE A GROMMET INSTALLED.
Identify How/When Recall Condition
was Corrected in Production :
ON OCTOBER 25/2023 THE INSTALLERS WERE NOTIFIED TO CHECK ALL
WONDER MODELS THAT HAVE THE TRUMA AIR CONDITIONER 120V
WIRING INSTALLED DURING THE PRODUCTION PROCESS AND INSTALL
THE GROMMET WITH 2 SCREWS AND HAVE THE WIRING ROUTED
THROUGH IT . THE DRAWINGS WILL BE UPDATED SHOWING THE
WIRING CHANNEL BY EARLY JANUARY /2024 & THE SOP WILL BE
CREATED FOR THE INSTALLERS TO FOLLOW BY MID DECEMBER 2023
THERE WILL BE NO MISCOMMUNICATION ON WHO IS TO INSTALL THE
GROMMET AND AT WHAT POINT IN THE PRODUCTION PROCESS.
Recall Schedule :
Description of Recall Schedule : NOTIFICATION TO THE DEALERS IS EXPECTED TO OCCUR ABOUT NOV.
Part 573 Safety Recall Report 23V-766 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
21/2023. NOTIFICATION TO THE RETAIL OWNERS IS EXPECTED TO
OCCUR ABOUT NOV. 21/2023
Planned Dealer Notification Date : NOV 21, 2023 – NOV 28, 2023
Planned Owner Notification Date : NOV 21, 2023 – NOV 28, 2023
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name :
Address :
Country :
Company Phone :
* NR – Not Reported
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SEOCONTENT-END