November 10, 2023 NHTSA CAMPAIGN NUMBER: 23V759000
Solar Panel Frame Can Fracture
A detached solar panel can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 23V759
Manufacturer Thor Motor Coach
Components EQUIPMENT
Potential Number of Units Affected 2,295
Summary
Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Remedy
The remedy is currently under development. Owner notification letters are expected to be mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000298.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
3/31/2023 – NHTSA inquires about solar panels detaching after 3 VOQs have been filed.
10/1/2023 – TMC runs report for solar panels detaching.
11/3/2023 – Safety committee meets to discuss and votes to issue a recall.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR MOTOR COACH | RIZE | 2021-2024 |
| THOR MOTOR COACH | SCOPE | 2021-2024 |
2 Associated Documents
Recall Acknowledgement
RCAK-23V759-2434.pdf 646.458KB
RCAK-23V759-2434
Defect Notice 573 Report
RCLRPT-23V759-1155.PDF 215.785KB
RCLRPT-23V759-1155
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V759&docType=RCL
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Last update on 2023-11-13 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-759 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Thor Motor Coach Submission Date : NOV 10, 2023 NHTSA Recall No. : 23V-759 Manufacturer Recall No. : RC000298 Manufacturer Information : Manufacturer Name : Thor Motor Coach Address : PO Box 1486 701 County Road 15 Elkhart IN 46515 Company phone : 877-500-1020 Population : Number of potentially involved : 2,295 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2024 Thor Motor Coach Rize Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : The entire population of Rize vehicles produced with this solar panel are included in the recall. No other models uses this solar panel in the same manner, none of the other models have had a failure. There are 1135 vehicles affected. Production Dates : NOV 04, 2020 – NOV 07, 2023 VIN Range 1 : Begin : 3C6TRVBG6LE137358 End : 3C6LRVBGXPE510522 ✔ Not sequential Vehicle 2 : 2021-2024 Thor Motor Coach Scope Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : The entire population of Scope vehicles produced with this solar panel are included in the recall. No other models uses this solar panel in the same manner, none of the other models have had a failure. There are 1160 vehicles afftected. Production Dates : OCT 26, 2020 – NOV 08, 2023 VIN Range 1 : Begin : 3C6TRVBG7KE545494 End : 3C6LRVBG9PE510480 Not sequential Description of Defect : Description of the Defect : The solar panel frame can fracture around the mounting bolts. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The solar panel can become detatched from the vehicle which may become a Part 573 Safety Recall Report 23V-759 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : road hazard which can lead to an increased risk of accidents, property damage, and injury. Description of the Cause : The original mounting bracket permitted more vibration to impact the solar panel’s frame. This increased vibration resulted in fatigue failures of the solar panels metal frame. Identification of Any Warning that can Occur : Fractures to the solar panel mounts may be visible. Involved Components : Component Name 1 : Valterra Power US, LLC Solar Panel Component Description : Solar panel Component Part Number : GP-PV-200M Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : “3/31/2023 – NHTSA inquires about solar panels detaching after 3 VOQs have been filed. 10/1/2023 – TMC runs report for solar panels detaching. 11/3/2023 – Safety committee meets to discuss and votes to issue a recall.” Description of Remedy : Description of Remedy Program : Repair is unknown at the moment. The repair will be done at no cost to the owner. Reimbursement will follow the general reimbursement policy on file with NHTSA. Part 573 Safety Recall Report 23V-759 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The repair remedy is unknown at the time of filing. Identify How/When Recall Condition was Corrected in Production : 11/8/2023 – Production moved a roof vent to the sidewall that originally needed a higher solar panel bracket. A lower, more sturdy bracket replaced the higher one in this change. We have used the lower bracket in other products without incident. This change was originated by engineering because of the roof vent, not an issue with the solar panel, but subsequently is the proper fix for the solar panels. Recall Schedule : Description of Recall Schedule : Thor Motor Coach has the utmost urgency in notifying owners about a recall that affects their vehicle. Letters will be sent out once all pertinent information has been gathered. Planned Dealer Notification Date : JAN 09, 2024 – JAN 09, 2024 Planned Owner Notification Date : JAN 09, 2024 – JAN 09, 2024 * NR – Not Reported
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